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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"On receipt of my parcel, I found that one of the items was not at all what I ordered. BUT.... a quick phone call to the friendly customer service team resulted in a genuine apology, and next day delivery of the correct item. Fab service thank you."
Sue H, Thu 18th December '14
"Hi I purchased this party pitcher as a Christmas present for a friend. I was rather appalled at the very small size of this product. It looks like something from the pound shop and I have to say I feel rather embarrassed to give this out as a present. I think considering it cost 11.99 plus postage that this was a lot of money for a cheap looking product. And I'm rather disappointed in it. I have ordered items here before and they have been great."
Drinkstuff says: We have contacted the customer to advise that we are happy to refund as they are not happy with the quality of the goods. We also advised that there is a returns procedure on our website should anybody wish to return items they are not happy with or we can replace the item if damaged.
Rebecca Sullivan, Thu 18th December '14
"Bought this item as a gift, was very pleased with the quality of it, easy to order, arrived quickly and efficiently!"
Hannah Senior, Thu 18th December '14
"Delivered quickly and were as described. Great sherry glasses"
Katherine Newell, Thu 18th December '14
Drinkstuff says: Hello David. Sorry we have not set up better software for this item but the customer comments section usable on the time of order is for our customers to communicate with us without the need to call or email. Not just for complaints. Hopefully the special person this gift was for liked it none the less.
DAVID MACKINS, Thu 18th December '14
"I''ve bought products a couple of times and I''ve found the quality of the products to ne excellent and the delivery is quicker than expected. I highly recommend it."
Lisa Henderson, Wed 17th December '14
"Love it.....great novelty item for wine or juice or even beer! Will be purchasing more for my bar next summer x"
justine, Wed 17th December '14
"I ordered 12 carafes and these arrived in excellent condition and on time. Very good value for money and excellence customer service."
Diane Aronwich, Wed 17th December '14
"Very happy with my purchase, was the best price I could find, arrived in a timely manner and made everyone laugh."
Thyra Garz, Wed 17th December '14
"I bought three Darlington glass jumbo wine glass carafes. It was only when I was opening the box on Sunday (a week or so since they were delivered) that I found one is broken at the base. On reading the paperwork I see that there are only 3 days from receipt to make a claim. I hadn't opened mine as they are Christmas Gifts so had left the delivery box intact until I was ready to do my wrapping. The two that are intact are lovely and I''m happy with them, just disappointed that I hadn't realised the window of opportunity to report any problems was so short. If this was stated on the order screen, I missed it, so maybe make it a bit more visible as I would then have checked them as soon as they arrived."
Drinkstuff says: Thank you for your comments regarding the faulty item, we have tried to contact you regarding this order and asked if we could resent the damaged item or offer a refund. To date we do not appear to have received a response to advise. Whilst we do advise that you have 3 working days to get in touch should there be a problem with your order we are always happy to try and resolve an issue if you get in touch.
Lin Sherlock, Wed 17th December '14
"Very smoothly done and very pleased with the glasses. Excellent service."
Diane Merchant, Wed 17th December '14
"My order was quite large, so when I recieved it I checked that everything was there, I was missing one small item, although I wasn''t bothered as it came very quick and I spoke to a loverly woman who helped me, and sent the missing item out the very next day which was great! I am very pleased with all my items and I cannot wait to use them ( I bought them as I am doing my own coktail bar on Christmas) would deffinatly shop here again as the items are of good quality and I am happy with the customer service:)"
Amy, Tue 16th December '14
"This is not the first time we have ordered from Drinkstuff and once again we have nothing but praise for both the items we purchased and the service we received. Thank you"
Denise Lucas, Tue 16th December '14
"My order arrived promptly and the goods were very good."
Justine Fry, Mon 15th December '14
"Ordering was easy and goods were as described. Sadly, one item missing but I was refunded with no fuss. Very good service. Would have gave 5 stars if everything had been received."
Liz Lyle, Mon 15th December '14
"Item received well packaged and on time. No problems with ordering or delivery"
lisa berry, Mon 15th December '14
"I ordered 3 boxes of glasses and unfortunately one glass in one of the boxes had a chip on the bottom stand. It took me a few days to spot this and so I thought it was too late to tell them, However they contacted me to ask if everything was ok, so I mentioned the glass and they replaced it by return with no questions asked. Can''t say fairer that that."
Gill Graydon, Mon 15th December '14
"Good range of products with detained descriptions. Easy ordering and great communications about the products being delivered. One mark knocked off for not really engaging me about the product on backorder - had no idea if this was being fulfilled Now resolved"
Chris, Mon 15th December '14
"So far so good. Delivery is always been good and always a great customer care! bises"
Maud, Mon 15th December '14
"Quick delivery, and the glasses/cups were brilliant... Look great n are very strong too..."
Nasrin, Sun 14th December '14
"I ordered this item but when it arrived the glass was missing from the set. I called drinkstuff and they sent a new complete set the next day without any hassle. Thank you!"
Catherine Smith, Sun 14th December '14
"The service was very good. I ordered 2 but only received one at first. After a phone call the other duly arrived, no fuss, no bother. The quality is excellent."
Brian Lees, Sun 14th December '14
"Items arrived on time well packaged and exactly as I expected thank you"
Jane Richards, Sun 14th December '14
"As usual, prompt delivery, well packed, as well as been as described on the website."
Sarah, Sat 13th December '14
"I am very pleased with my purchase. The jugs were cheap but of a good quality. One got broken in transit but it was replaced quickily with no problems so thanks for that. If we ever need anything else, I will be sure to use you again."
Lydia Farmer, Fri 12th December '14
"I placed my order online on a Saturday morning & was looked at the delivery times, it said 4-5 working days for Northern Ireland. I was travelling over to England the following Saturday for the company''s Christmas do & the glass beer boot was for my boss, wasn''t sure if it would arrive on time but ordered anyway. I was over the moon that it arrived on the Thursday, would have been the Wednesday but unfortunately I wasn''t at home for the delivery. Was also able to track my parcel which was great, & the glass was bigger & better & heavier than I expected. Brilliant. Shall definitely recommend you & order from you again in the future."
Caroline, Fri 12th December '14
"I have used this company on a few occasions, and have found the quality of the goods to be excellent, with consistently fast and efficient delivery."
Kathryn, Thu 11th December '14
"this was my second order from Drinkstuff and again my full order wasm delivered in perfect condition and quickly too. The only dissapointmenmt was my whisky glasses didnt have any whisky in them, if that could be sorted next time, that would be amazing. (of course i dont expect that really) Keep up the good work Drinkstuff"
David Hartley, Thu 11th December '14
"Little late on delivery but all items ok"
Simon Cooper, Thu 11th December '14
"Speedy service, would use again"
sarah harriman, Thu 11th December '14
"Great delivery, value for money and attention to detail. Christmas present for hubby so hope he likes it."
Marilyn Chapman, Wed 10th December '14
"The selection of wine racks offered by Drinks stuff is excellent. The products are good value for money and very good quality. Deliver was prompt as advertised. I am very satisfied with both my purchase the the service provided by Drinkstuff"
Dave Prendergast, Wed 10th December '14
"glasses were better than what I had expected very pleased."
Teresa McConnell, Wed 10th December '14
"What more can I say? Good product got here in one piece. Great service"
Anne, Tue 9th December '14
"This is for a friend who lives in Dubai she is delighted with the picture"
Ann, Tue 9th December '14
"Good product and delivery to paisley in scotland very efficient. Staff very helpful and efficient."
liz cosh, Tue 9th December '14
"Excellent product Fast delivery"
Ionel Baluta, Tue 9th December '14
"I was very pleased again with the goods bought from this website, always something a bit different."
Ruby Suggitt, Tue 9th December '14
"Excellent service, quick delivery, great updates on tracking etc! I'll use company again and again!"
s white, Tue 9th December '14
"I would not deal with anyone else other than Drinkstuff. The quality of the service from start to finish was excellent and I doubt that anyone could beat that standard."
Peter Cracknell, Tue 9th December '14
"Very pleased with my purchase, arrived promptly and well packaged. thank you"
deborah hunt, Tue 9th December '14
"Very good quality and reasonably priced , looking forward to using it for Christmas"
Susan Dickinson, Tue 9th December '14
"Very prompt delivery. Glasses great value."
Donna, Mon 8th December '14
"The ordering online was very easy. The goods all arrived safely, well packaged and in good time."
David Hanraty, Mon 8th December '14
"Product arrived promptly and I was kept well informed regards delivery"
Carole Allcorn, Mon 8th December '14
"I just wanted to say that the Vodka Luge I ordered for my sons 18th birthday was a hit, it lasted the full night and is still melting slowly two days later. I missed the door bell as I was in the garden and the driver very sensibly left my parcel on the door step, thank you I would have been devasted had I not recieved it that night. Thanks again a great piece of fun despite the expense worth it."
Theresa Allen, Mon 8th December '14
"Just wanted to say how impressed I was with the service. I ordered a Boston cocktail shaker set as a Christmas present. The contents of the set and the apparent quality were very good and very reasonable in comparison to other sites. I'm sure when the paper gets torn off on Christmas day we will have a merry evening to follow :)"
Pauline, Mon 8th December '14
"Quick and fast turnaround!"
Anna, Mon 8th December '14
"Received very promptly and looks good quality. Unfortunately the cocktail shaker glass was broken, but I think this was because it was in a gift tube and it was able to slide up and down. However, after an email to drinkstuff they sent a replacement very quickly. Very pleased with the service. Thank you."
Lynne, Sun 7th December '14
"Very happy to buy from this company. This is not my first order and each time they deliver very swiftly and things are very well wrapped. Many thanks indeed"
Lisa Dayne, Sun 7th December '14
"Purchased 5 Boston cocktail sets, which were delivered very promptly. On opening one of the sets I noticed that a book was missing and so notified Drinkstuff. I then received the missing book the next day along with a free cocktail set. Very happy with the sets anyway, and therefore even more impressed with the service I received."
Kirsty, Thu 4th December '14
"Entirely satisfied - Thank You"
Sheila Garnett, Thu 4th December '14
"Initially I was sent items I had not ordered. However, they were replaced with the correct ones free of charge with next day delivery (on a Saturday) and I did not have to return the incorrect items. Anyone can make a mistake, but it is the resolution that''s important and that was done as speedily and courteously as I could have wished."
Fiona Haughton, Wed 3rd December '14
"The product is great,exactly what i wanted for my restaurant!! delivery service super fast. keep up!! well done!!!"
dimosthenis, Wed 3rd December '14
"Great advice, price and service."
Craig Clarke, Tue 2nd December '14
"Fab service from the company ordered on one evening received item the next day. A pleasant surprise if I'm honest. Keep up the fab work."
Alice lang, Tue 2nd December '14
"Excellent service, delivered within a 1 hour time slot, cleverly packaged and very pleased with the product. Many thanks."
Deborah Kelly, Tue 2nd December '14
"Very good service very quick delivery"
Sue keen, Tue 2nd December '14
"I ordered a plastic fishbowl originally to make a Christmas hat and ultimately I will use this as a cocktail bowl. It was exactly what I was looking for. many thanks."
Denise Redman, Tue 2nd December '14
"When I received my goods was very pleased with them thanks x"
Mrs Tina Adlington, Mon 1st December '14
"Products ordered were exactly as expected and delivered in a timely manner. I will definitely order from drinkstuff again."
Suzanne Warren, Mon 1st December '14
"Quick delivery and good quality glasses. will use again"
alan gregg, Mon 1st December '14
"Ordered Moscow Mules and am delighted with the product. Service was excellent from DrinkStuff. Would highly recommend"
monica, Sun 30th November '14
"Goods arrived well packaged amd item was as expected. Recipient very pleased."
pauline cook, Sun 30th November '14
"Very pleased with product. Fast delivery. Well packaged."
Mary Caballero, Sun 30th November '14
"Although the fridge hasn't been used yet - it was bought as a Christmas present, I am very happy with the level of customer service from Drinkstuff and will be happy to write a review of the actual product after Christmas."
Helen bevington, Sun 30th November '14
"I have nothing but praise for drinkstuff as a company.. they were efficient and both carafes were packed so well it would have needed an elephant to land on them to break.. prices on this site are very reasonable and although the carafes were not dear the quality is very good..i would buy from them again and recommend them to all my friends and family"
joyce taylor, Sat 29th November '14
"Ordered glasses straws and cocktail fishbowls really happy with products , Service and price would recommend and use again"
Carol Smith, Thu 27th November '14
"Quick delivery. I'm happy with the service. Will definitely order more staff from Drinkstuff."
Kinga, Thu 27th November '14
"Good quality mug - came quickly - and am very pleased."
lyta humphris, Wed 26th November '14
"I ordered this set for my daughter and her friends at Uni to use. A great add on set for their cocktail nights! Excellent quality, fantastic price and very quick delivery. I will definitely be shopping again from drinkstuff. Very impressed"
liz holt, Wed 26th November '14
"Prompt and efficient service."
George Callen, Wed 26th November '14
"The parcel was delivered swiftly and the items packaged well"
Lisa fleet, Tue 25th November '14
"I ordered shot glasses for my work on the 11.11.14 before I went on holiday. I returned today and they have still not been delivered. I phoned today to find out where they were and a very helpful girl in customer services assured me that they would be with me within 2 days. Girl I spoke to today was excellent....but delivery awful and no email to let me know that they had not been delivered from yourselves"
Drinkstuff says: Hello Natalie. We are really sorry but the first parcel was lost in the couriers system. We did resend immediately and see that you received the next working day. Sorry for the initial delay.
Natalie Baillie, Mon 24th November '14
"Excellent price, super fast delivery and packaged well. Cant wait to get mixing some cocktails and get into the Christmas spirit! :-)"
linda, Mon 24th November '14
"Great quality products at good prices and delivered very promptly. I will definitely order from here again."
Linda Hickson, Sun 23rd November '14
"Prompt delivery and cocktail set perfect for my use"
David Pyne, Sun 23rd November '14
"Very happy with both service and cheeseboard. It is good quality and looks great (love handles). Fast delivery and very well packaged. Thank you."
Janet Bryden, Sat 22nd November '14
"As always fast and efficient service Many thanks Miles"
Miles hutchins, Sat 22nd November '14
"Exactly what I was looking for - posh beer glasses"
Karen Crawshaw, Fri 21st November '14
"I was very impressed with both the service and the quality of the product."
Graeme Findlay, Thu 20th November '14
"My order of some wine glasses arrived extremely quickly. The site is easy to use therefore quick to order. Packaging very good so there was no damage to the glasses. Will certainly use them again."
viv darnbrough, Thu 20th November '14
"I was very impressed when my recently ordered "Yard of ale" arrived wrapped in layers of bubble wrap and additional packing. The order therefore arrived in perfect condition. Well done"
Ian Williams, Wed 19th November '14
"Great website, easy to use, smooth transaction, great range of products, some items cheaper on the high street but in general quite reasonably priced, delivery options available. My delivery arrived on time with the courier notifying me earlier that day as stated on delivery option, the courier was DPD and whilst he wasn''''t rude, he also wasn''''t friendly either! I opened my parcel later that evening: only to find another customers order with invoice details inside (as you''''d expect) I contacted the other customer to let them know I have their goods, & unfortunately the next day they received mine. I spoke to customer services the following day: they apologised and we agreed on collection of wrong order that day with my order delivered the next day, and they did exactly that, brilliant! (both orders were a smaller version of LWG (large white goods) so for me, a speedy return of wrong goods was essential to accommodate for the correct goods, oh! nearly forgot... thankfully a different driver/delivery guy from DPD arrived to pick up the goods and then redelivered my original order the next day, who was: friendly, courteous & polite, a credit to DPD. Also; a Great Big THANK YOU to Jyoti Bruce on customers services for sorting it all out amicably, politely & quickly. Customer Services were outstanding, 5*, will add to favourite list & definately use again in future. Have a gr8 Xmas. Cheers :) Mrs G. Dixon."
Mrs G. Dixon, Wed 19th November '14
"The glass I bought was exactly what I was looking for. When it arrived it was packaged with the utmost care, ensuring that it arrived in one piece. This was what I was looking for."
Krissie2012, Wed 19th November '14
"I bought 2 packs of "Wine Bottle In A Glass" as extra novelty presents for Christmas. They worked out at 5 pounds each. Very friendly staff. Received acknowledgement email along with a tracking reference. Delivered to my place of work within 2 days in perfect condition."
Ian McConnell, Wed 19th November '14
"Excellent customer service when arranging the delivery. Very high quality items more than value for money. Thanks John"
John Parr, Tue 18th November '14
"Speedy delivery, items in perfect condition and very reasonably priced. Very happy."
Noreen, Tue 18th November '14
"Again, another great product, from a great company"
Seamus, Tue 18th November '14
"thank you for your 5 star service. Delivery very quick. Everything was good quality. Thank you."
samantha davies, Tue 18th November '14
"Arrived promptly and in good condition. Bought as gift....very happy with purchase."
Elaine Shaw, Mon 17th November '14
"Excellent service. I was very pleased with this little guitar-shaped ice mould - it was actually an extra gift for my son who thought it was a super idea. His wife thought it could also be used for chocolate lollies!"
Sue, Mon 17th November '14
"Really pleased with my order, very quick delivery, and sturdy packaging. very good quality, will be ordering again, and the website has some great items, that you don't find on the high street."
JEANETTE LILLYWHITE, Mon 17th November '14
"The Bar Butler was bought as a present for me, and I'm very happy with it. Looks cool, dispenses well and holds over a standard bottle of spirits. I'd only be more pleased if it came pre loaded with booze."
Andrew, Sun 16th November '14
"Ordered 2 fishbowls at the last minute for a party, excellent customer service. Easy to order, great communication and arrived in plenty of time for the party. Will definitely use this company again and a well deserved 5 stars."
Chrish64, Sat 15th November '14
"Although I telephoned to return my product (faulty and not the standard I was looking for) the customer service that I received was excellent. I was provided with a refund without any hassle and the staff who I spoke with where polite and helpful. The refund was swift and in my account within 2 days."
A Gregory, Fri 14th November '14
"Glasses very well packed and delivered extremely quickly."
Bruce Stewart, Wed 12th November '14
"The stand I brought is for a birthday present not yet been used but seems to be good condition and exactly what I wanted for a friend. A reasonable price as well."
Charlotte pegg, Wed 12th November '14
"very quick delivery.helpful staff on the telephone thank you."
joyce goulding, Wed 12th November '14
"We needed a can fridge for our meeting room and this is perfect for our requirements. The lock is a bonus"
Jean Dawdry, Wed 12th November '14

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