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Established in 1977
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"one of my purchases was missing a component however a prompt response from customer services and a replacement was with me in a couple of days. Will definetly be a returning customer."
barry smith, Sun 8th February '15
"Excellent service and items.....exact description on web site when ordering, very quick and was quick and items packed very safely & secure....will definitely recommend this company to others. Cheers"
Karen Overton, Sun 8th February '15
"Just received my second order of Mason Jars. I had to re-order as people keep taking them home from parties. They are a great product (I just wish my friends would buy their own). Excellent service from drinkstuff, fast delivery, great value and well packaging"
Michael Stimson, Sun 8th February '15
"Very good, the delivery was great and not expensive!"
Andrew, Sat 7th February '15
"Absolutely love the oval base tumblers. Saw them at a posh dinner we attended and immediately liked them. The base is weighty to help prevent accidently tipping over and the glasses are beautiful to look at and hold,"
Mal Rowland, Sat 7th February '15
"absolutely fabulous product range, I only wanted shot glasses but spent over an hour online looking at your website! Have recommended to many friends already. Great customer service with quick delivery, thank you will certainly use again,."
lyn mayle, Sat 7th February '15
"I would like to share my experience with Drinkstuff company, in my opinion are very competent in general. The order was a very simple process, delivery was fast within what was expected, very good packaging! The product was what I expected. I'm very happy, and I propose to everyone this company. Thanks to Drinkstuff."
Miguel Lopes Tavares, Thu 5th February '15
"Second time placed order and again superb quick services. Very pleased with goods orders good quality and price. Packaged well easy transaction. Thanks"
Wendy Brown, Wed 4th February '15
"Very satisfied with the response to report of faulty item. The base was replaced without having to return all items and was perfect. So pleased as this was a special birthday present. Thank you."
Sue McDermott, Wed 4th February '15
"Excellent, fast and efficient service. Will use you again."
Lindis Pattison-Tadman, Wed 4th February '15
"On receiving my whisky glasses I discovered there was a manufacturing flaw in two of them. Drinkstuff were very helpful and immediately sent out replacements, which they checked in advance for me. Great service!"
Paul Docherty, Tue 3rd February '15
"The goods and service were exactly what I was promised. I will definately use drinkstuff again"
daren hills, Tue 3rd February '15
"This glass dispenser was to replace a plastic one of the same style. The glass is more retro, attractive and chunky at an excellent price. Wrapped carefully and despatched quickly. Thank you"
Anne harman, Mon 2nd February '15
"Quick delivery items good quality"
Mark, Mon 2nd February '15
"First time I have used you - super fast service, will use again."
susan, Mon 2nd February '15
"Just wanted some nice vinegar serving bottles for the dining table. They looked good on the website so I ordered three. Very impressed when they arrived - larger than I thought, but that made them more useful. Not only that, but they are chunky and very elegant at the same time. Have to say that they were so well packaged too - not the remotest chance they could be damaged in transit. All-in-all an excellent shopping experience - I'll be back on the website soon."
William Hussey, Sun 1st February '15
"I was amazed by the range of products on offer - just right for me to start some gin making. Prices were good though delivery and the way the order was packed was second to none. I will return and buy again."
Neil Roberts, Sun 1st February '15
"Placed an order for glasses and forks...all arrived well packed, BUT no forks...knives were wrongly sent. On contacting the company the issue was quickly resolved...keep the knives Madam with our apologies and we will despatch your forks immediately...they were received within 48hrs.. excellent customer service"
Sue Bond, Sun 1st February '15
"Sir my order ordered on 21st Dec with next day delivery, still had not arrived by the Tues so I phoned and was told there had been a mistake with the order and it had been dispatched in someone else's order. The girl on the phone was most apologetic and assured me it would be dispatched that day so I would receive the order before Christmas, it still did not arrive and when I tried phoning the place was closed for the Xmas holidays. On contacting you after the holiday the order was dispatched and it did arrive the very next day, my postage was refunded but I was still out of pocket with the phone calls and having to buy extra glasses for my guests. I would of thought at the very least I would receive an email with an explanation and an apology for my inconvenience. I will think very carefully about using your firm again. Regards Jacqui"
Drinkstuff says: We have contacted the customer re the comments and are now waiting a response.
Jacqui Dowgill, Sun 1st February '15
"Order arrived promptly and was exactly what I was looking for. Unfortunately there was a small problem with one item, however as soon as I informed the supplier the item was replaced promptly and without any quibbles.They even sent follow up emails to make sure I had received the replacement and was happy with it. VERY IMPRESSED! Service such as this is very hard to find these days, so 10 out of 10, will not hesitate to order from this company again."
anina allen, Wed 28th January '15
"I have always bought products from here in both of my businesses and always delivered on time, got exactly what it says on the tin, thank you"
Rafi, Wed 28th January '15
"Reliable and quick service - thanks!"
Elena Morgan, Tue 27th January '15
"Great products at great prices. Secure packaging and prompt delivery."
Sandra Grateley, Tue 27th January '15
"Very impressed with this item , we were looking for a special kind of gift for a 70th birthday present , item arrived on time and very well presented in a lovely wooden box. I would be more than happy to recommend this company to anybody. Well done guys , very happy with our purchase"
David Sussex, Tue 27th January '15
"Having rececieved my initial item I was dissappointed in that the brandy glass was smashed during transit. Clearly the way it had been packaged wasnt correct. On the flip side of this I did receive a replacement after sending some images of the broken item by next day delivery. I would give Drinkstuff another try sometime in the future."
Steve Sargeant, Tue 27th January '15
"Simple to order, simple delivery, whats not to like. A local bar pointed us in Drinkstuff direction and we were not let down. The only issue, tongue in cheek, the sheer volume of protection for the glasses in transit . I had to make a separate trip to recycle"
Kate Hartley, Mon 26th January '15
"All products ordered were delivered quickly. Amazing value for money, cannot recommend this company enough."
Lynda Watt, Mon 26th January '15
"overall my experience was very good, the website is pretty clear - took a second too see where everything is located. Ordering was easy to use, quick and clear and I liked the ability to chose what specific day you'd want it to be delivered on. Their choice of delivery service they have chosen is fine, offers you the ability to track the parcel if its out on delivery or not but at times it would be a massive improvement if you had the ability to track the vans location located at the current time or an update on location hourly or so, this would make for a large difference as the service gives you a time slot between 7am-9pm (i think) which is a large gap as you would need to be in for the parcel. overall its a good site, with easy of us and will definitely use it again!"
Joshua Whitney, Mon 26th January '15
"These glasses are exactly what I was looking for. Product just as described. Packed well, fast delivery. Overall, excellent service."
Jane Ainsworth, Sun 25th January '15
"No problems with any of the process and glasses look great on the dinner table."
deborah kenny, Sun 25th January '15
"The description was completely accurate, looks just like the ones from an old diner!"
Hannah Elton, Sun 25th January '15
"Great products, competitive prices and excellent customer service"
Pat Silvester, Sat 24th January '15
"We bought some glassware from Drinkstuff and were delighted with the service. The goods came very quickly and were exactly what we asked for. Perfect transaction."
Richard Lewis, Sat 24th January '15
"Bought plastic half pint glasses for pre school. Good product just what I was looking for and quick delivery, well packaged."
Samantha Langmead, Sat 24th January '15
"Very pleased with the product that I bought THANK YOU"
Mr Ronald Snape, Sat 24th January '15
"Drinkstuff are a great company to deal with. They had exactly what I wanted at a competitive price. I was able to order and collect very quickly."
K, Fri 23rd January '15
"There were a couple of problems regarding delivery of my order when items were found to be out of stock, however, I was advised of this and everything arrived as agreed. Customer service is obviously high on the agenda for this company and I cannot recommend them highly enough."
Colin Kyle, Thu 22nd January '15
"Product and delivery entirely satisfactory"
Richard Young, Thu 22nd January '15
"Although I am very happy with the items I have bought, when I opened them I was less than pleased. Everything bar the plastic cups (I think at least) was filthy, like they had been left out in a dusty warehouse for years then just shoved in a box and shipped."
Tim, Tue 20th January '15
"We were very pleased to find exactly the correct glasses to create fab cocktails in. The drinks are good, but the stylish glassware makes them taste even better!"
Ann Collins, Tue 20th January '15
"Prompt service and good customer service when returning faulty goods however replacement goods sent still of unusable quality unfortunately"
Drinkstuff says: We have contacted the customer to find out what the problem is with the items we are sent.
Emma Smith, Tue 20th January '15
"Customer service is exceptional, prompt replies to any queries, very friendly and helpful. Impressive range of goods with competitive prices and very good delivery service. All the items I ordered were very well packaged. Would not hesitate to order from this company again."
Pat Silvester, Mon 19th January '15
"Ordered 2 sets of beer glasses for Christmas. One glass was broken. Drinkstuff replaced without fuss and happy with quality of glasses,malt house a little expensive"
Lisa Peck, Mon 19th January '15
"I bought the Manhattan Cocktail set as a present and was really pleased with it. Good quality and a reasonable price. Great that it came with a book of recipes too. Arrived quickly and well packaged."
H Tomkins, Mon 19th January '15
"I received two items and although one was broken (beer boot), it was replaced very easily and quickly. But the other item, light up glasses, I was a little disappointed in the quality of the item, especially compared to the photos on the website. The glasses look a little tacky for a total price of 17.99"
Janette Cooper, Mon 19th January '15
"I was a bit sceptical about ordering glasses online as I thought that they would arrive broken, but the packaging on my Hot Shot 25ml glasses was amazing. The product itself is better in ‘real life’ than the picture on the website. They are very tactile and good quality. I am so pleased with them."
Tony, Sun 18th January '15
"Excellent for stirring your well deserved weekend cocktail. Practical and very useful."
John Baxter, Sat 17th January '15
"After placing my order I was telephoned to say it was out of stock, and that I could choose either a refund or a later delivery. I asked if the later delivery would still be before Christmas, and was told that it definitely would be. The order did not arrive until the 5th of January."
Drinkstuff says: The late delivery was due to xmas and new year as our offices were closed and as soon as we reopened the items were sent out. We have been in touch with the customer and issued a refund of the carriage costs
Raju, Fri 16th January '15
"Ordered cocktail set, fast delivery 😄 set wasn't the exact one I ordered but some extras were sent so didn't mind and daughter loves it. Many thanks."
Jenny Koch, Thu 15th January '15
"I found the website easy to use and in good shape. Upon ordering I thought the carriage was rather expensive compared to other places but it came very quickly. When it arrived it was well packaged and I realised I got what I paid for, cheap but still a high quality finish. Not sure about the durability but since it managed the rather bumpy boat ride it should be fine. All considered I'd use this shop again."
Ben, Wed 14th January '15
"I'd like to make the shipping faster but all is ok.the products has made in a good quality"
David, Wed 14th January '15
"Great item which I bought for my wife for her birthday. My only negative is that I ordered it just before the new year and it took over 5 days to arrive which meant it was late for her birthday on the 6th January. Wasn't happy and you think in this day and age, postage could be faster!!"
Gareth Lynch, Wed 14th January '15
"When I ordered the soda siphon I included the C02 capsules. However, I realised I would not be able to transport them back to Switzerland and had to cancel this line. All it took was a 5 minute call with the Support team to have the problem resolved, capsules cancelled and also some new items added to the order. It was a pleasure to work with the Drinkstuff team, Thanks Steven"
Steven Wilson, Wed 14th January '15
"I was worried about glass traveling by post but I had no reason to. The glasses were all well packed and delivered quickly. The glasses were just what I ordered too."
Dave, Tue 13th January '15
"I ordered the cocktail kit and I was impressed by the very speedy delivery, and great value, however the packaging was awful! Nothing to protect the glass, it was simply in the box rolling around, as well as the knife. Neither were even wrapped in cellophane. Thankfully everything arrived in tact, however I think at least some bubble wrap around the breakables is expected."
Alison Waltham, Tue 13th January '15
"First class service - cannot be bettered"
Eric Dodgson, Tue 13th January '15
"Ordered wonky glasses and fab dispenser on arrival despite good packaging one of the glasses was broken when l contacted drinkstuff they immediately dispatched the glasses again with no hassle of having to return broken ones. Great service will definitely recommend"
andy, Mon 12th January '15
"All the products were very high quality, arrived earlier than expected and well packaged. I would not hesitate to order again."
Simon, Mon 12th January '15
"I always love to shop from drinkstuff and I never disappointed..never..products are always good quality and well is quick as well..overall, its my favourite place to stock-up my personal bar.. But...I must say, submitting our reviews for items purchased is a bit headache..drinkstuff needs to upgrade review submission facilities - plus - I hv a suggestion, It will be good if we can view our own reviews for our orders by login to our accounts.."
Sapan Jani, Sun 11th January '15
"We ordered 240 metal stirrers but received 240 black swizzle sticks. The service we were then provided with was excellent, especially over the very busy Christmas/New Year period. The metal stirrers were out of stock but we were offered plastic ones which have been fine. The rating would have been 5 had the correct item been sent originally."
Shaun Bracey, Sun 11th January '15
"Wanted to get a few extra bits for cocktails on new years eve ordered them on boxing day and they arrived on the 30th. Can't say fairer than that."
Joshua Jaeger, Sun 11th January '15
"I ordered the cocktail set for parties at my home and, as an ''ex-cocktail waiter'', I was worried the product wouldn't be quite up to a cocktail bar standard. I was so surprised both by the quality of the products and by their stylish look. My home bar looks fantastic and the cocktails have been delicious! I also ordered ''The Cocktail Bible'' to refresh my memory and it's great! Delivery was brilliant, received the next day with a text to let me know what time it would arrive. I will definitely be ordering from!"
Marianne Wilson, Sun 11th January '15
"The quality of the glasses I received was excellent with rapid delivery. However there was a problem with a couple of the glasses and once reported was dealt with in a similarly timely fashion in a way I defy anyone to be unhappy with. Will use drinkstuff again and will recommend to my friends and family."
Steve Cox, Sat 10th January '15
"I love to purchase from drinkstuff. I never disappointed in any of my order.always happy.great products, great customer services, great delivery."
Sapan Jani, Sat 10th January '15
"Your excellent service certainly put a smile on my face. Speedy delivery, order complete and well packaged. Have used this company before and will do again."
Suzanne Selby, Thu 8th January '15
"Nothing to say, I surely recommend the service!"
Martina, Wed 7th January '15
"Thanks for my 6 x 125ml wine glasses. Just what we needed after Xmas. Speedy service and product great - except, one of the glasses (out of the boxed 6) is slightly inferior, in that, on the eye it looks like the top of the glass and down the side is damaged and could cause you to cut your lip but when you actually run your finger over it, its actually in the glass.Probably not good to give to guests though. Kind Regards amanda. ps glad I found your website , excellent."
Drinkstuff says: Thanks for letting us know Amanda. We will of course replace this glass for you without question.
Amanda Dockerty, Tue 6th January '15
"This was replacement order for some items missing from original parcel. when I phoned up to query my missing items there was no missing items were sent immediately on next day delivery and I was very impressed with them on arrival...lovely quality and amazing customer service. I have used this company in the past and will continue to use them in the future as the products and services are great."
jane woods, Tue 6th January '15
"Thank you for such prompt delivery. I was impressed with the service you provided especially as I placed my order between Christmas and New Year for a New Year''s Eve party."
Judi Knight, Mon 5th January '15
"So it''s a week until Christmas and I order a beer bong for my brother I go to wrap it up and unfortunately it is broken, these things happen it wasn''t the end of the world but I did now need a present for him. So I called up very late Monday night and leave my number, the following morning a lovely lady in customer services gives me a call sorts out the problem makes my day and solved the Christmas present issue by sending one next day delivery. Just in time to wrap. So to the lady at customer services thank you very much I really appreciated it. Quality service."
Stephen, Mon 5th January '15
"Although the item was broken when it arrived a replacement was sent out straight way"
Laura, Mon 5th January '15
"Great products and speedy dispatch - thank-you!"
Adam Cooper, Mon 5th January '15
"super fast delivery excellent"
helen hassall, Mon 5th January '15
"Very good speedy service. Would buy from them again"
Graham Carter, Mon 5th January '15
"Very happy with the speed of delivery especially when I ordered only a few days before Christmas. Only disappointing thing was the box my glasses came in was very badly bashed and they were a gift so didn''t look the best. The glasses themselves were great though for the price."
Vicky, Mon 5th January '15
"Drinkstuff has an easy to understand and reasonably priced webpage which made it simple for me to find exactly what I was looking for. My boyfriend will be turning 21 in January and I am excited to see his face when I give him his cocktail making kit and glasses! Thank you for the speedy delivery and great items!"
Emily, Mon 5th January '15
"Really pleased with our order, the product was well made but a few of the insides fell out."
Drinkstuff says: Hello Christine
Thanks for the feedback. We will be in touch to see how many of the 100 were faulty and we can get them replaced.
Christine Deacon, Mon 5th January '15
"Parcel delivered quickly and very well packaged. Unfortunately one glass has a crack but this was no problem as I called customer services and they sent another out straight away meaning it was received in time for Christmas and with no hassle of having to send back the damaged one - couldn't have been easier or more efficient. Excellent selection on website - will use again. Thanks :)"
Hannah, Mon 5th January '15
"Smooth service, well packaged item, to a high quality."
Danny Jewel, Mon 5th January '15
"Very pleased with my first, small order from Drinkstuff. The products were unusual and of high quality. Delivery was also respectably efficient given the proximity to Christmas. I am very happy to recommend the service provided and hope to order again in due course."
Malcolm Brooks, Mon 5th January '15
"Great product, went down well at NYE party. Few small marks on the copper but that is to be expected so not an issue."
Katie Barnett, Sun 4th January '15
"The glasses are beautiful, good quality. The shipment was easily. Everything was fine packed. Thanks lot."
Simone Schum, Sun 4th January '15
"I ordered the Cervoise glasses for my husband for Christmas. They arrived promptly, well packaged, and looking spotless. I wasn't sure what quality they would be as the price didn't seem very high but they are top notch - an attractive shape, well-balanced and satisfying in the hand. Therefore, incredibly good value. Thanks drinkstuff!"
Vix Longley, Sun 4th January '15
"I was really happy with my order, the website and ebay site was really easy to use. The problem started when the delivery company said they had delivered the package and claimed they had posted it through the letterbox which was impossible as it was too large. When I rang the customer service they were really apologetic and agreed to get another order out the next day. The problem was they didn''t actually process the order so I had to call again a week later and chase it up again and arrange another delivery. In short great customer service but you need to work on your logistics and I especially wouldn't use Hermes again. Thanks"
Drinkstuff says: Sorry to hear that Richard. they do deliver 98% of our parcels without issue but always happy to get them to improve service where they can. Will be in touch regarding this
Richard smith, Sun 4th January '15
"Although the courier lost our order in transit, Drinkstuff kept us fully informed and continued to pursue the courier until they successfully delivered it."
Ratty, Sun 4th January '15
"Just want to say what a fantastic service I received. I was notified each step of the way on when to meet expect my delivery and I wasn''t disappointed"
dorf grimshaw, Sun 4th January '15
"Great merchandise is exactly the same as the photo on the web. Great delivery service arrives when it is meant to. Not early or late."
Mick Downie, Sat 3rd January '15
"I bought this for my brother for Xmas as he loves port. He absolutely loved it! The glasses are fantastic, he couldn''t believe the handle was actually a straw. The actual decanter is very elegant and now takes pride in the centre of the room. The only downside is I think I have turned my younger brother into an alcoholic! Beautiful present, I will definitely recommend this company, delivery was quick despite it being the week before Xmas. Thank you"
sonia, Sat 3rd January '15
"Thank you for dispatching my order so quickly; the Champagne saucers are great and just as described. Unlike another drinks supplier that I recently ordered from (or not so recently - end of November 2014 and I''m still waiting!!!...) I SHALL be using drinkstuff again. Thank you!"
Sue Walker, Fri 2nd January '15
"Quick delivery, great products. My bar is looking amazing!"
S Stevenson, Fri 2nd January '15
"Received the glasses I had ordered for a Christmas present, only to find that they were the wrong size. Contacted Drinkstuff and had my new glasses 24 hours later. Fantastic customer service, many thanks Sue."
Angie Callan, Fri 2nd January '15
"Ordered an item then found another I wanted to order. Emailed to see if I could add to order. Was told this was not possible so had to pay 2 del charges instead of 1!"
lisa, Thu 1st January '15
"Hi Thanks for my order. Everything was almost as it should have been. The Only disappointment was the condition of the packaging on the Gulp Beer Tower Drink Dispenser, This wasn't in very good condition with tears and damage. This was a present but i did not have time to return it. The item itself was intact. Thanks"
Stuart Haslam, Thu 1st January '15
"I ordered this as a last minute Christmas present for a family member,and didn't think there was any chance of a delivery before Christmas. However it arrived 3 days earlier than expected and in time for Christmas. I would like to say a big THANK YOU for a really good product at a good price and wonderful service."
Frank Gorman, Thu 1st January '15
"Brilliant gift ideas for that someone who is a little tricky to buy for. The items I purchased were brilliant quality delivered quickly and the recipient loved them. I''m very sure I will be purchasing more in the future."
Helen Robinson, Thu 1st January '15
"No problems, prompt delivery"
Ian Gilroy, Thu 1st January '15
"Quick, no fuss and no problems right on top of Xmas. Good service when it mattered."
G.Wood, Wed 31st December '14
"Placed order and delivered following day . wow.!"
Pauline MacDonald, Wed 31st December '14
"Parts of my order were faulty, but that was no issue for the staff at 'Drinkstuff'. They jumped into action, replacing the faulty items immediately (as in the very next day I received my new order). Very impressive."
Ashby, Wed 31st December '14
"Excellent service, speedy delivery, love the ice crusher. Thanks"
Natalie, Tue 30th December '14

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