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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"All is well, everything intact. Bit worried about the packaging of he half pint glasses - they always get her torn, not sturdy enough. But cannot fault drinkstuff.

Drinkstuff says: Hi Kenny,

Thank you for your comments. We apologise if it seems that the packaging of the glasses on your order is not always up to the expected standard. We always encourage our customers to contact us directly should they have any worries like this so that we can advise on what we can do to help.
On this occasion, we have passed on the feedback to the warehouse so that the packaging process can be reviewed and any improvements can be put into place where necessary. Our apologies again and we hope your order arrives to you in good condition. Please let us know if you have any further enquiries.
KENNY CANTOR, Mon 21st July '14
"Very happy with the spa and service received, delivered in the time quoted, many thanks, Alan."
Alan, Mon 21st July '14
"After a few minor problems customer service was excellent and sorted things out very proffesionally. Would recommend."
A.Fawns, Mon 21st July '14
"Title says it all really. Very happy with the quality of product, the choice and the customer service. One minor problem with my order was dealt with quickly and professionally by the lady on the phone. Will be using the device again."
Scott Paterson, Mon 21st July '14
"Fast delivery, great quality. Thank you. Highly recommend."
Tereza, Sun 20th July '14
"Excellent service will use again."
Andy, Sun 20th July '14
"Great little Lay Z Spa Miami lovely size but still big enough for two adults and a child to swim round. Great value for money. Super fast and free next day delivery received from Drinkstuff (especially when other companies were charging 7 pound for delivery in a week). Very helpful customer service, when I was having trouble with my Internet order. Overall 5/5 for value for money and service. Thanks"
Andrea, Sun 20th July '14
"Easy order and quick delivery."
Heloise Moss, Sun 20th July '14
"I bought these to go to an open air concert where we took our own picnic. They worked really well although I had to get my other half to put them in the ground as I it was quite firm. My neighbours who came with us were very jealous so I wouldn't be surprised if they order some too!"
Val, Sun 20th July '14
"A well made product at a fair price."
Chris Horne, Sat 19th July '14
"Absolutely superb service :-)"
Colin Johnston, Thu 17th July '14
"The Ultimate Cocktail Kit went down a storm with who I bought it for. All of the items were of a great quality especially considering the price, her favs were the cocktail shaker and recipe bible. Also was very grateful to get the napkins swapped for black instead of white as they match the bar caddy much better (little tip). Several people saw the set and are keen to buy it themselves, so hope I've helped get you orders buying this for my friend. Only slight criticism is the number of packets straws, appreciate there are different types but some were duplicated and it felt as if the set was being padded out with them, maybe one less box of the normal size and some small thin straws would even make a difference. Would also like to say how impressed I was with DPD (I've recommended them to our logistics department at work as I was impressed with services and text updates), together you provide a very efficient service. I will definitely be back to drinkstuff in the near future :-)"
Drinkstuff says: Hi Kate,

Thank you for your comments.

We are pleased that you were pleased with the Ultimate Cocktail Kit and recommended it to your friends. We apologise that you felt there were perhaps too many straws. We will pass this feedback on to the relevant members of staff so the product can be reviewed as of this.

Thank you again for you kind words and please let us know directly should you have any further enquiries.
Kate, Thu 17th July '14
"I was very pleased with the product, it was exactly what i was after. They were packed extremely well, therefore no damage on route. Highly recommended!"
Matt Cross, Thu 17th July '14
"Although the Hot Tub that I wanted was not in stock you were able to get it to me in a few days, Thanks."
Graeme Peter Chandler, Wed 16th July '14
"Love the glasses, really nice quality product and very good attentive service. Will definitely recommend!!!! Thanks."
Yana, Tue 15th July '14
"My new wine fridge was delivered within 2 working days, and arrived well packaged."
Andy C, Tue 15th July '14
"Package came very quick, well packaged. Kept in touch the whole way through text."
Tracie Buchan, Tue 15th July '14
"Very efficient....delivered on time."
Jacqueline Bissett, Tue 15th July '14
"Brilliant service and delivery received in the time they said would deliver. The round drinks dispenser was a great hit with the Pimms and looks great. Very happy with my items and wouldn't hesitate to order again, thanks."
Denise Crichton, Tue 15th July '14
"Perfect condition, excellent packaging…great service, thank you very much indeed!"
Tracey Winskill, Tue 15th July '14
"Exactly what I was looking for as part of an Oktoberfest fancy dress outfit. Arrived within a couple of days. No complaints. Have bought from drinkstuff before and would again."
Sarah Gallacher, Mon 14th July '14
"Really thrilled with the bottles and crate. They are a real conversation piece."
Lynne Bairsto, Mon 14th July '14
"I'd never heard of drinkstuff until I looked on the internet for bar accessories and came across drinkstuff, they had exactly what I wanted and quite reasonably priced, so I thought I would try them out. Well from the moment I paid online for my items I was kept in touch every moment of the way until it arrived on my doorstep and the products were great as well. I was very pleased with my first purchace and would certainly buy from again and recommend to others. Well done drinkstuff.com"
Stephen Hossack, Mon 14th July '14
"Order received in quick time! Good quality products."
Emma, Mon 14th July '14
"Very quick service. Glass was well-packed."
Tony Plummer, Mon 14th July '14
"Great service, prompt and great value for money. Would definitely use this website again in the future."
Julie Hamilton, Sun 13th July '14
"Absolutely fantastic service, from start to delivery. Very professional and excellent customer notifications. Will definitely be purchasing more items for our cafe from your company. Thank you."
Eve Macadie, Sun 13th July '14
"I ordered Wine Bottle In A Glass Glasses and a Super Martini SAN Glass 48oz / 1.4ltr to use in the shop. We have filled them with Belgian chocolate and dressed them with cellophane and ribbons and they are beautiful. If they sell well we will be doing again at Christmas. All glasses arrived unbroken and the presentation boxes were in pristine condition. Great product and service."
Carol Owen, Sun 13th July '14
"We bought tumblers and wine glasses which were just what we wanted "dishwasher proof". After about 5 months of light domestic use some went very cloudy. Customer Support were very responsive, first suggesting a solution and, when that didn't work and 2 sample glasses were returned, an entire replacement order was immediately sent. Excellent service. The only problem is, are the replacements genuinely dishwasher-proof, as the manufacturers continue to claim?"
Drinkstuff says: Hi Timothy,
Thank you for your comments. We are extremely sorry that there was an issue with the glasses you ordered from us. I can see that our customer services team was advising you in your enquiry and managed to resolve the issue with the best possible solution for you.

The suppliers have confirmed these glasses are dishwasher safe, so you should not have any further issues. We can suggest that it may be the heat or the chemicals used in the dishwasher which may be causing the damage, however it is not something we hear of a lot and can only assume that on this occasion there was a specific issue with the batch you received.

The supplier has tested new glasses from their stock and cannot see that there was any fault, however please contact us directly should you experience any further problems. Our apologies for any inconvenience caused.
Timothy Treffry, Sun 13th July '14
"I found the web site very user friendly, my order arrived on time, it was well packed and every item was perfect. I will certainly be recommending this company to everyone I know."
Yasmin John, Sat 12th July '14
"Fantastic friendly polite staff will definitely order again!"
Kerry Cobb, Sat 12th July '14
"Prompt delivery. Well packaged. Good quality glasses."
Jim, Sat 12th July '14
"Thank you for a quick and efficient service. Always a concern when one has glass items posted but they were very well packed and arrived in A1 condition. Looking forward to using them when I move into the new home."
Derek JONES, Sat 12th July '14
"The champagne bucket and stand is a nice item at a very good price. It's quite sturdy and looks well made."
C.wadham, Thu 10th July '14
"The Ice Bucket I bought was exactly as described on the website. Ordered late on a Thursday evening and delivered the following Saturday afternoon."
Andrew Armistead, Thu 10th July '14
"Great glasses, excellent price and very well packaged."
Trevor, Tue 8th July '14
"Thrilled with products, delivery & service for the third time of doing business with Drinkstuff. Will make orders with you in the future. Thank you very much!"
Kevin McNally, Tue 8th July '14
"The ice bucket I ordered arrived well within the timescale given and was exactly as described."
Andrea Woodhead, Tue 8th July '14
"All went well, good packaging, and arrived when you said. Thank you."
Karen Hansbury, Tue 8th July '14
"I have used Drinkstuff a few times now and always find their service excellent. Goods are well packaged and very quick delivery. Would definitely recommend."
Tracey Cusick, Tue 8th July '14
"Wanted glasses that were different, & we found them here. They have become quite a talking point."
Jo Hollingsworth, Tue 8th July '14
"Excellent service all goods came quickly and were of good quality, definitely will be using this company again."
Sue, Mon 7th July '14
"Everything was perfect from start to finish glasses were excellent quality."
Paul Gigg, Mon 7th July '14
"Very pleased with glasses. Fast delivery. Well packaged. Would purchase again. Excellent service."
John, Mon 7th July '14
"Ordered twice, both times delivered everything I asked for on time and correct. The second time the delivery numpty threw a package marked fragile over a six foot (see-through) fence onto what was clearly a hard landing. Phoned Drinkstuff, who couldn't have been better and new one dispatched straight away. Just what you want."
James, Mon 7th July '14
"Great service, great items, great cost... What more could you want?!"
Jemma smith, Sun 6th July '14
"Great quality products, very competitive pricing with excellent service and customer care. Would definitely recommend and reuse."
NW Ireland Bar, Sun 6th July '14
"Ordered all I needed and everything was in stock and delivered quickly and efficiently. Great service and will be using the site again when I need to restock my little pub shed."
Antony McGarr, Sun 6th July '14
"These trays are fantastic quality and excellently priced, I can't praise them highly enough."
Jim, Sat 5th July '14
"Quick delivery and well packaged, Good quality and low prices? What more do I want? Deff going to order here again."
Christel, Sat 5th July '14
"Fabulous service :)"
Jackie, Sat 5th July '14
"Ordered four Embassy sherry glasses through Amazon and amazed to receive the package today, 4th July (it was estimated at Monday 7/10th July). The glasses look good, were well packed and we are very pleased. One small point if anybody can help we have not been able to find information if the glasses are dishwasher safe? Thanks for a great service!!!"
Drinkstuff says: Thank you for your comments. We can confirm that these glasses are dishwasher safe. Please let us know if you have any further enquiries and we are pleased you are happy with your order.
Howard Brown, Fri 4th July '14
"Ordered this at short notice as a Father's Day gift. Arrived promptly, well packed and in good condition. Dad very pleased with his gift :)"
JS, Thu 3rd July '14
"Item as described, just what we wanted. Fast delivery and at standard rate. Superb service, Thanks."
Joe Mc Cormack, Wed 2nd July '14
"Ordered as a last minute items needed for a wedding. Items exactly what was needed a simple bottle opener and quick delivery, very happy with product."
Gabrielle Murphy, Wed 2nd July '14
"Very good service , very fast delivery. Thanks."
Intars Klescevskis, Tue 1st July '14
"Easy to use web site, products delivered promptly. Quality product."
Ranj, Tue 1st July '14
"Completed an online order very late one night. Was amazed by how quickly it got to me - I was opening the parcel less than 48 hours later. Everything was really well packaged so there were no dents in any of the product boxes ( I hate it when that happens). I'm impressed. Will definitely be ordering from you again."
Amita Naik, Mon 30th June '14
"Glass was well packaged and arrived quicker than expected."
Katherine, Mon 30th June '14
"I contacted Drinkstuff in a panic because another supplier had let me down the day before an important event in our corporate hospitality calendar. They came to my rescue and arranged free courier delivery to our stand at the venue which was no mean feat given the size of the outdoor show we were attending. I'll definitely use Drinkstuff again and I've been recommending them to everyone who will listen. Thank you once again for being my knights in shining armour!"
Victoria McCusker, Mon 30th June '14
"From the moment I viewed the website to the delivery of the item I purchased everything was clear, easy to follow and no hassle."
Kerry Ward, Mon 30th June '14
"I am extremely happy with the products I purchased, which were a Bar Ice Pick and set of Red American Party Cups 16oz / 455ml. The Bar Ice Pick looks like a primitive metal fork with a wooden handle. It was incredibly sturdy and cut into a block of ice with tremendous ease. Two of my friends will be ordering one soon. I have been asked where did I get my Red American Party plastic cups. (More order coming through, Drinkstuff). They were very popular among my barbeque guests. Some even took a few home with them. Overall, a successful event; and with the right party equipment my barbeque was huge success. Thank you, Drinkstuff..."
Sonia Williams, Sun 29th June '14
"Comprehensive stock, excellent prices, prompt delivery."
Santa Currie, Sun 29th June '14
"Absolutely delighted with the service you provided. The quality + price of the goods are 1st class. Will gladly shop here again. Highly recommended."
June Coffey, Sun 29th June '14
"I ordered some reusable pint glasses for a garden party. Wasn't sure about using plastic glasses, but I need not have worried because these are excellent quality and arrived very quickly. Totally recommend this company."
Linda K, Sun 29th June '14
"Good company to order from. Well packed parcels, fast delivery, all you need from internet ordering."
Gwen, Sat 28th June '14
"Company could not have handle this order better, delivery company let them down a bit. Would definitely order from you again."
Lynn, Thu 26th June '14
"Arrived intact and exactly what I was looking for. Small stemmed Champagne flutes for a family party....fit in the dishwasher ! Ideal."
Fiona MacDonald, Wed 25th June '14
"Fridge was not in stock at the time of order, but I was immediately informed and given an approximate delivery date. Fridge was then delivered very close to that date."
Trevor Spiro, Wed 25th June '14
"No fuss, no nonsense, highly recommend."
Peter B, Wed 25th June '14
"Very efficient. Excellent services, will recommend to friends."
Joyce Wong, Wed 25th June '14
"Great product, fast delivery, very well packed, good communication. Would highly recommend."
Doreen, Wed 25th June '14
"Easy to order, quick response and delivery. Good service! And fantastic products at a reasonable price."
Lindsey, Wed 25th June '14
"Not much to say. Lots on offer, easy to order and quick delivery. Not used anything yet as i'm ordering in advance for a party but everything looks ok."
David Gordon, Wed 25th June '14
"Brilliant, quick delivery."
Sandra, Tue 24th June '14
"Absolutely love my purchases - polycarbonate glasses in both black and white. Ordered them late one evening and they were with me 2 days later. Would highly recommend."
Vicky Harper, Tue 24th June '14
"I bought this cutlery for a July party so haven't used it yet. It's much nicer looking than plastic and will be able to compost down after use. Fast delivery of goods."
Jukie Ganna-Powell, Mon 23rd June '14
"On time, efficient, and what I expected...pleasure to do business with them."
Harvey Bell, Mon 23rd June '14
"Easy ordering, very speedy delivery. Excellent service would highly reccomend."
Sue Ballard, Mon 23rd June '14
"Really impressed, great product, fast delivery and reasonable price, was a present for my dad and he loves his boules set. Won't hesitate to use again. Thanks! Dave."
Dave Cooper, Mon 23rd June '14
"Prompt efficient service, items were perfect for what we wanted and would definitely use the service again."
Mrs Pryer, Sun 22nd June '14
"Very good service. I was a bit dubious about getting glass delivered through the mail but needn't have worried as everything was fine and very well packed."
Jeff, Sun 22nd June '14
"Ordering was easy and very fast - all arrived safely, even the glass swing top bottles, 4 days later beer kit done and all bottles filled - can't wait to sample this kit. Many thanks, William."
William Duffield, Sun 22nd June '14
"Couldn't fault service, great packaging and product, by far the best value on net."
Jo Fretwell, Sun 22nd June '14
"I don't normally give feedback but I was very impressed with the speed of delivery. The goods were really well packed, good quality and value for money. I will definitely use your company again! I also really like the more unusual gifts which will be great for birthdays, xmas etc."
Linda Moore, Fri 20th June '14
"Our order arrived as previously: on time, well-packed and contained what we ordered. Will use Drinkstuff again."
Jacky Staff, Thu 19th June '14
"Very good service, order came on time. Really good quality products, perfect for our mobile bar. Looked around and found drinkstuff to be the cheapest by far, we will be using them again!"
Darren, Wed 18th June '14
"My package came quickly and the goods are of the quality expected and were priced very reasonably. Have ordered more since!"
Natalie, Wed 18th June '14
"Can't fault service, delivery was perfect came within 4mins of the stated delivery time thank you."
Jude Merrick, Tue 17th June '14
"Extremely satisfied with everything, from fast delivery to goods quality. Excellent service, will use always use again. Well done and thank you."
Barry Jenkinson, Tue 17th June '14
"First class goods and service. Glasses were well packed, arrived promptly and the carriage charge was reasonable. Drinkstuff will be my first port of call for future purchases."
Peter long, Mon 16th June '14
"Everything arrive in perfect condition and in great time. All products are great quality and already in full use. Will definitely be ordering from drink stuff in the future."
Ingrid Jamieson, Mon 16th June '14
"I need to give you some really good feedback. I did have some problems with a breakage on delivery of some glass goods, but once you guys realised what the problems where, you did your very best to get everything changed and my issues resolved. Thank you. Kind Regards, Ian."
Ian Burton-Palmer, Mon 16th June '14
"I have placed 2 orders with Drinkstuff and they have both been delivered quickly and wrapped brilliantly so as there was no damage. I will definitely be recommending this company and will be ordering again."
Sue Stubbs, Mon 16th June '14
"We ordered a dozen glasses on a Tuesday when we had a stopover in London. They came the next day!! We were astonished at the efficiency of the company. Many thanks. Highly recommended."
Miles Walker, Mon 16th June '14
"Excellent product packed perfectly & delivered on time delighted I bought the mini fridge Beers & Wine chilling for the next Match as I write this!"
Kevin McNally, Mon 16th June '14
"Great price, delivery time and quality. Would use again. Thank you."
Iain Mackey, Mon 16th June '14
"I ordered stuff last minute for a birthday party and I must say I was very impressed with the comms I received around my delivery. The courier sent me an email giving me a timeslot 1 hour window not like the usual between 0800-1800 stuff. so this was very helpful. Impressed with the service I received also when I contacted customer services as I missed something from my order, the lovely lady cancelled my order for me and assisted me in reordering all that I needed. Very helpful would definitely use again."
Darren, Mon 16th June '14
"Husband was very pleased with Boston Cocktail Shaker and equipment for Father's Day. Well packaged and excellent delivery service. I knew exactly where the package was and where the delivery driver left it as I was out when he called."
Sarah Benham, Sun 15th June '14
"FAB Wine glasses and FAB service could not have asked for more."
Maureen Green, Sun 15th June '14

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