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Established in 1977
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Was overall impressed with the service."
Agnes Samson, Tue 19th August '14
"Good and speedy service."
Nicola Spencer, Tue 19th August '14
"I wanted the optics bracket for a bar we are building in the garden. Good built quality and value for money. Fast delivery and great customer service."
Graham Stacey, Tue 19th August '14
"Great service, great comms, would recommend."
Bury FC, Tue 19th August '14
"Very quick delivery, and all items exactly as expected and well packaged. Many thanks."
Alexis, Mon 18th August '14
"I have bought items over the years from this company and service from start to finish is always great. Won't hesitate to return for more items for my home bar."
Robert murray, Mon 18th August '14
"Ordered 3:30pm one day and received order before 11:00am next morning. Unfortunately 2 glasses were missing, I emailed and received an apology within a couple of hours, saying the missing glasses would be sent immediately. Received them the next morning. Was kept informed by emails every step, including expected delivery times which were perfect. Would definitely order again and recommend to anyone. Fabulous service! Fabulous glasses! Cheers!"
Mariah Barsby, Mon 18th August '14
"Very impressed. I spoke to a very cheerful customer service man who helped me find what I was looking for on the website. Once I had located the product it only took a few clicks and my order was placed. The bags arrived within a few days and were exactly what we wanted. Very happy customer!"
Abi Mitton, Mon 18th August '14
"I bought the wonky wine glasses as a present for a friend, and came across the Pisa Shot glasses. Both products make great presents for old and young. Arrived quickly and well packaged. Will visit this site again."
Dot Armstrong, Mon 18th August '14
"Excellent delivery and speed. Order was exact and well packed. I have recommended the site and will use again."
Louisa Barriball, Sun 17th August '14
"Very good company to deal with. Had just what I looking for but also had a very good selection of other items if I had needed them. Good service and very quick delivery arrived sooner than expected. Will use again if occasion arises."
Anthony Pennington, Sun 17th August '14
"Very good company to deal with. Had just what I looking for but also had a very good selection of other items if I had needed them. Good service and very quick delivery, arrived sooner than expected. Will use again if occasion arises."
Anthony Pennington, Sun 17th August '14
"Easy to order. Very pleasant, helpful person on phone and the order arrived extremely quickly."
Gail Morwood, Sun 17th August '14
"Nice quality re usable glasses and jugs. Quick delivery"
Brenda, Sat 16th August '14
"Not the first time to buy from drinkstuff. What we bought are good stuff with great service...made my purchase so easy and simple as usual. Many thanks."
Cleo, Sat 16th August '14
"Phone staff very helpful well mannered and patient...explained everything I ordered. Very pleased with service."
Keith Jones, Thu 14th August '14
"Fab company, great selection of products for all occasions. Great customer service, Products as described and fast delivery. Will definitely use again soon"
Hayley, Thu 14th August '14
"It was excellent delivery and the quality of product is excellent."
Saeed Rashed, Wed 13th August '14
"Ordered 6 glasses at 11.15 PM on Thursday evening, standard delivery, they arrived 11.00AM on the Saturday! Extremely well packed. Thank you, nice in this day & age to compliment!"
Brian George, Wed 13th August '14
"Excellent product & easy to follow even for the novice, this product is well worth buying. Only negative this product was out of stock when I purchased my Spa however it did arrive when Drinkstuff said, it would be great if this starter pack was included in the initial set up package to avoid the waiting to set up & run your new toy. Great product & great service from Drinkstuff can't fault them and will continue to use them!"
Stephen Currie, Wed 13th August '14
"My order arrived before estimated delivery date, it was packaged really well, the serving bowls and glasses were really stylish, just what I wanted, really good quality. I would order from this website again, and would recommend it."
Pat Prestage, Wed 13th August '14
"The wellington shaped boots were fantastic. Great shape and very sturdy. Even stood up to hurricane Bertha."
Elaine, Tue 12th August '14
"Drinkstuff has amazed us. From the ease of use of the website to the speed in which the goods are dispatched and then receiving the goods next day. At every stage from the order being placed to received we where kept up to date with where the goods where and when to expect delivery. What is most impressive is the quality of goods and the follow up from the company to make sure that we are happy. Thank you for making life easier."
Ben Olszewski, Tue 12th August '14
"Fast delivery. Superbly packed. A product that's difficult to find. And a good price."
Robert Webb, Tue 12th August '14
"Very pleased with this item and very well priced. Many thanks"
Simon, Mon 11th August '14
"Excellent Coca-Cola Glasses, just what I'd been looking for."
Graham Cole, Sun 10th August '14
"Product was fully up to expectation and delivered at the time and date promised. Thank you! However, I wish you would drop the codes as below - can be difficult for people with impaired vision."
Drinkstuff says: Dear Mr Taylor,

Thank you for your feedback.

We apologise if you felt it may be difficult to see the product codes on the website. We will of course make the web content team aware so that they can have a look at perhaps improving this if necessary.

We hope this helps.
David Taylor, Sun 10th August '14
"Good delivery, great service."
Danny B, Sun 10th August '14
"Great quality plastic glasses and speedy delivery. As good as using normal glass if not better for not breaking if you drop them!"
Nicole, Sun 10th August '14
"Received 6 ice bags following day..they are practical & lovely bright colours ...have given a few as gifts & friends are delighted with them..they look good in any situation I will be ordering more soon. Thank you for great service."
Linda Brown, Sat 9th August '14
"Had been given one of the 6 School Milk Bottles in Crate as a present and a friend admired it. Couldn't find one in the shops so was very pleased to find one on your site. Friend loved it. Very prompt service and would recommend the site not just for this item but for lots of other ideas for presents and party things. Thank you"
Pauline Taylor, Sat 9th August '14
"Excellent service, quick delivery and quality products which are competitively priced."
Mark, Sat 9th August '14
"Having read the online reviews I decided to give it a try as it seems the best deal out of all of them. What a pleasant surprise !! The lid is made of metal and there is no big ugly sticker across the front !! Top Marks to you Drinkstuff - You have a Customer for Life Recommend to Anyone"
Mike Allen, Fri 8th August '14
"Very pleased with emergency birthday present!"
Eirwen Webb, Thu 7th August '14
"I left it until the last minute to order this as a gift for my Dad but the item was delivered as promised and the product exactly as described at a good price. One very happy customer and a very happy Dad."
Sue Walton, Thu 7th August '14
"Over the moon with my order. I ordered on the Friday and was expecting delivery early the following week, it arrived the very next day! Everything was well packaged. Definitely order again, I could spend all my wages as there's so much I want to buy! :) Would definitely recommend you to friends and family."
Peter D, Thu 7th August '14
"Not much to say...the product is great...but the customer service is amazing. As I live in Malta I had to use a UK shipper to get my goods then he will ship to me. This agent received my goods and refused to accept them stating he could not see my address. I called customer service the next morning and a nice lady helped me out, in one hour goods were again with my shipper. AMAZING!! Thank you for your support."
Noel Falzon, Wed 6th August '14
"Quick delivery and excellent products. Only negative point there was no screws for one of the chairs in the packing. Had to find screws that would fit. Other than that very pleased with product. Will recommend Drinkstuff to friends and family."
Drinkstuff says: Dear R Bruce,

Thank you for your comments.

We apologise that you were missing the 1 x screw pack from the Zentih Bar Stool you ordered from us. We encourage all customers to contact us directly should there be an issue with their order so that we can have this resolved as soon as possible, on this occasion we would have sent you a replacement screw pack.

We are pleased however that the issue has now been resolved.

Our apologies for any inconvenience caused and please do not hesitate to contact us should you have any further enquiries.
R Bruce, Wed 6th August '14
"Fabulous range of glasses that were delivered within a couple of days. I ordered the Pina Colada and Kilner Jar glasses and I'm very happy with them. Will definitely use again."
Vicky Bogg, Wed 6th August '14
"Very nice item as stated just right for me. Quick delivery. Would highly recommend."
David Metcalfe, Wed 6th August '14
"Like the product"
Ayo Adeleye, Wed 6th August '14
"Bought the Drinkstuff Cocktail Set for a friend for her birthday and I ordered it on the morning and it came the next day! Brilliant delivery and also the product was just as it was described and in perfect condition, nothing was missing and my friend loved it!"
Jess Chilvers, Tue 5th August '14
"I ordered and received two 35m optics. I already had six, but not as good as the new ones, but the others were cheaper. When needed to replace the ones I certainly get these better quality optics, they are made with much stronger plastic, hence my score of five in your ratings."
Morris Burry, Tue 5th August '14
"Quick and good service."
Peter Waite, Tue 5th August '14
"As can sometimes happen, I had purchased a set of 16 glasses, and one arrived cracked. I'm sure it wasn't the fault of the delivery as the glasses were very well packed. The 16 pack was made of sets of 4 different designs. I contacted drinkstuff and got a swift reply that a replacement glass would be sent out. It arrived swiftly and it was the correct glass. Customer service was excellent. Thank you kindly."
Liam Stacy, Tue 5th August '14
"This is my second order. Very quick service and quality products for good prices. Would definatly reccommend!"
rebecca, Mon 4th August '14
"Excellent service and got what we wanted. The last time I tried to buy glasses (from another company) the description on the website did not match the package that arrived! This time all was well and we were delighted with the product."
Sue Reeve, Mon 4th August '14
"Ordered from this site for the first time and all I can say is that I would DEFINITELY order again. Speedy delivery and good quality/value product"
Julie Mabon, Mon 4th August '14
"Everything ordered was exactly as described, products are very cheap but maintaining a high quality and the delivery was fast! Will definitely be ordering from here again and have been recommending to all my family and friends."
Terry Bailey, Sun 3rd August '14
"Sternbodenseidel Wild Boar Beer Stein 17.6oz / 500ml was amazing, my son's Best Man was delighted with it. Thank You for your great service will definitely recommend you and will be using you again."
Caroline Dodds, Sat 2nd August '14
"Terrific. Just right around the pool."
Audrey, Sat 2nd August '14
"Absolutely delighted with products and haven't been able to find anything similar anywhere else. Just what we wanted and ideal for cocktails. Service from Drinkstuff couldn't be better with quick delivery of product. Well done."
Gerald Eve, Wed 30th July '14
"Fantastic prices, Fantastic service, Excellent packaging. The glasses very good quality, One very happy customer will keep Your details to use again. Many thanks."
Jo MacIndeor, Wed 30th July '14
"Operator answered my question concerning the product send placed the order; it arrived the next day. Excellent service, good attention to detail."
D S Arkieson, Wed 30th July '14
"The delivery came quickly and the glasses ordered were exactly as I expected. Really pleased and would use again!"
Zoe, Wed 30th July '14
"I've ordered from lots of times and have always been extremely impressed by the products and delivery. This time there were a couple of hiccups from delayed delivery to incorrect product once package arrived. Did this change my mind about ordering from Not at all. Mistakes happen. The customer service to resolve both my issues was fantastic. They immediately refunded delivery and arranged for delivery the next day. Next, when one item delivered was incorrect, they immediately offered to send out another one. This great customer service was without me having to complain or cause a scene - just excellent customer service for all. I am very impressed and would not hesitate to order from you again. Thank you very much."
Lauren McChlery, Wed 30th July '14
"Excellent service with speedy delivery. Great value for money."
Carolyn Marshall, Wed 30th July '14
"These jars are great heavy and solid, got them when they on offer but well worth the extra for full price, super well packaged, with quick delivery, got these for beer but my wife would love a smaller one for wine, 1/2 pint of wine just a step to far. Dont know if you get screw tops for these but if you did the novelty value would be great."
Drinkstuff says: Hi Mark,

Thank you for your comments.

We are pleased that you are happy with the Mason Drinking Jar Glasses 20oz / 568ml you ordered from us. We can confirm that we do sell lids, they are under the link Drinking Jar Lids Red & White and these are to fit the 20oz version ordered. We unfortunately do not sell a smaller version of the exact same jar which comes with a lid, however we do Drinking Jars 16.5oz / 490ml and Kilner Handled Drinking Jar Blue 14oz / 400ml which you may be interested in. These also come in a pink colour too. We hope this helps. If you have any further queries please do not hesitate to contact us directly.

Best regards,
Mark, Wed 30th July '14
"Excellent communication and service. Very speedy delivery. Experienced a small problem with one item and it was immediatley replaced and recieved the very next day. Will definately use this firm again and will highly recomend them. Well done."
Sandra Oakley, Tue 29th July '14
KATHY HOLMES, Tue 29th July '14
"Very quick delivery of a quality product. Will not hesitate to shop here again."
Danny Vee, Tue 29th July '14
"Great product - Exactly what I was looking for! Also many other glasses I would have liked to purchase as well. Couldn't complain about the price or delivery as it was very reasonable."
Timothy Humble, Tue 29th July '14
"Very impressed with the quality and the speed with which it was delivered. I liked the emails telling me exactly where my order was and when it was being delivered."
Teresa Sutton, Tue 29th July '14
"1st class product. 1st class service."
Shaun Cherry, Tue 29th July '14
"Received a consignment of pint/half pint glasses from the company-very prompt delivery and helpful ordering system. Advised customer services part of the order was unusable due to a fault in the manufacturing process. A very helpful customer relations adviser arranged speedy replacement of the damaged goods and didn't require me to return them beforehand. Very pleased with the service."
ROBERT PATTISON, Mon 28th July '14
"After receiving 3 parcels with some goods damaged, I finally got a replacement order that was intact with extra packaging."
Sue, Mon 28th July '14
"Received first brandy warmer unfortunately the T tree holder was broken, immediately contacted drinkstuff, and they offered to send me another complete set which arrived within 48 hours. Excellent service."
David Clenshaw, Mon 28th July '14
"Product as described and arrived very promptly. Great Service - would recommend."
Nigel Beatson, Mon 28th July '14
"Only a small order this time, all delivered as requested. Will certainly use again."
Stephen Budd, Mon 28th July '14
"Good website and fast service. Had to return item but returns was very fast. Refunded straight away. Will use again. Thanks, Gary."
Gary Zumeris, Mon 28th July '14
"I ordered the Retro Diner Booth Double Seat Red after vast research for this item. This was by far the cheapest product and great quality. When seeing the price and that it was out of stock I thought 'I knew it was too good to be true, but then received an email to inform me that new stock had arrived. Great customer service. Very speedy delivery. Fantastic item. I couldn't be more pleased! It looks amazing in my garage conversion/diner. One thing - in the picture the base of the item is black but when delivered it was red. I actually think I now prefer the red but please note this."
Kelly Montgomery, Sat 26th July '14
"These are great quality. Used them for a party, and everyone loved them. Nice and strong, not cheap looking."
Helen Banno, Sat 26th July '14
"The quality of the goods is excellent. They arrive absolutely when we are told they will arrive. We are a small independent cafe and therefore not big spenders, however the customer service is great. A couple of the glasses arrived shattered and replacements arrived within 24 hours."
Natalie Sinnadurai, Thu 24th July '14
"Very good purchase! Good quality for the price, fast delivery."
Katya, Wed 23rd July '14
"Prompt delivery & happy with the wine bottle."
Lee Bensley, Tue 22nd July '14
"Great products, great price, delivered to your door in record time I'm really impressed, literally the best service I've had online."
Rajesh, Tue 22nd July '14
"Great website and very easy to use. Has everything you need to make a bar and more. Lots of fun products. Great service and delivery. Will def. shop here again and again."
Beverley, Tue 22nd July '14
"Went to drinkstuff to order some things for my home bar, they had a good range of products and compared to other sites reasonable prices, I was kept informed once I'd ordered my items about status of my order and when it arrived I was given an hour slot so i didn't have to wait in all day and it arrived in that slot, very satisfied with items i bought and service would recommend !!"
paul gregson, Tue 22nd July '14
"Excellent website and service. Delivery quick."
Anne Gregor, Tue 22nd July '14
"Arrived on time. Easy put together. Would recommend you."
Monica Murphy, Mon 21st July '14
"All is well, everything intact. Bit worried about the packaging of he half pint glasses - they always get her torn, not sturdy enough. But cannot fault drinkstuff.

Drinkstuff says: Hi Kenny,

Thank you for your comments. We apologise if it seems that the packaging of the glasses on your order is not always up to the expected standard. We always encourage our customers to contact us directly should they have any worries like this so that we can advise on what we can do to help.
On this occasion, we have passed on the feedback to the warehouse so that the packaging process can be reviewed and any improvements can be put into place where necessary. Our apologies again and we hope your order arrives to you in good condition. Please let us know if you have any further enquiries.
KENNY CANTOR, Mon 21st July '14
"Very happy with the spa and service received, delivered in the time quoted, many thanks, Alan."
Alan, Mon 21st July '14
"After a few minor problems customer service was excellent and sorted things out very proffesionally. Would recommend."
A.Fawns, Mon 21st July '14
"Title says it all really. Very happy with the quality of product, the choice and the customer service. One minor problem with my order was dealt with quickly and professionally by the lady on the phone. Will be using the device again."
Scott Paterson, Mon 21st July '14
"Fast delivery, great quality. Thank you. Highly recommend."
Tereza, Sun 20th July '14
"Excellent service will use again."
Andy, Sun 20th July '14
"Great little Lay Z Spa Miami lovely size but still big enough for two adults and a child to swim round. Great value for money. Super fast and free next day delivery received from Drinkstuff (especially when other companies were charging 7 pound for delivery in a week). Very helpful customer service, when I was having trouble with my Internet order. Overall 5/5 for value for money and service. Thanks"
Andrea, Sun 20th July '14
"Easy order and quick delivery."
Heloise Moss, Sun 20th July '14
"I bought these to go to an open air concert where we took our own picnic. They worked really well although I had to get my other half to put them in the ground as I it was quite firm. My neighbours who came with us were very jealous so I wouldn't be surprised if they order some too!"
Val, Sun 20th July '14
"A well made product at a fair price."
Chris Horne, Sat 19th July '14
"Absolutely superb service :-)"
Colin Johnston, Thu 17th July '14
"The Ultimate Cocktail Kit went down a storm with who I bought it for. All of the items were of a great quality especially considering the price, her favs were the cocktail shaker and recipe bible. Also was very grateful to get the napkins swapped for black instead of white as they match the bar caddy much better (little tip). Several people saw the set and are keen to buy it themselves, so hope I've helped get you orders buying this for my friend. Only slight criticism is the number of packets straws, appreciate there are different types but some were duplicated and it felt as if the set was being padded out with them, maybe one less box of the normal size and some small thin straws would even make a difference. Would also like to say how impressed I was with DPD (I've recommended them to our logistics department at work as I was impressed with services and text updates), together you provide a very efficient service. I will definitely be back to drinkstuff in the near future :-)"
Drinkstuff says: Hi Kate,

Thank you for your comments.

We are pleased that you were pleased with the Ultimate Cocktail Kit and recommended it to your friends. We apologise that you felt there were perhaps too many straws. We will pass this feedback on to the relevant members of staff so the product can be reviewed as of this.

Thank you again for you kind words and please let us know directly should you have any further enquiries.
Kate, Thu 17th July '14
"I was very pleased with the product, it was exactly what i was after. They were packed extremely well, therefore no damage on route. Highly recommended!"
Matt Cross, Thu 17th July '14
"Although the Hot Tub that I wanted was not in stock you were able to get it to me in a few days, Thanks."
Graeme Peter Chandler, Wed 16th July '14
"Love the glasses, really nice quality product and very good attentive service. Will definitely recommend!!!! Thanks."
Yana, Tue 15th July '14
"My new wine fridge was delivered within 2 working days, and arrived well packaged."
Andy C, Tue 15th July '14
"Package came very quick, well packaged. Kept in touch the whole way through text."
Tracie Buchan, Tue 15th July '14
"Very efficient....delivered on time."
Jacqueline Bissett, Tue 15th July '14
"Brilliant service and delivery received in the time they said would deliver. The round drinks dispenser was a great hit with the Pimms and looks great. Very happy with my items and wouldn't hesitate to order again, thanks."
Denise Crichton, Tue 15th July '14
"Perfect condition, excellent packaging…great service, thank you very much indeed!"
Tracey Winskill, Tue 15th July '14

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