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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Over the moon with my order. I ordered on the Friday and was expecting delivery early the following week, it arrived the very next day! Everything was well packaged. Definitely order again, I could spend all my wages as there's so much I want to buy! :) Would definitely recommend you to friends and family."
Peter D, Thu 7th August '14
"Not much to say...the product is great...but the customer service is amazing. As I live in Malta I had to use a UK shipper to get my goods then he will ship to me. This agent received my goods and refused to accept them stating he could not see my address. I called customer service the next morning and a nice lady helped me out, in one hour goods were again with my shipper. AMAZING!! Thank you for your support."
Noel Falzon, Wed 6th August '14
"Quick delivery and excellent products. Only negative point there was no screws for one of the chairs in the packing. Had to find screws that would fit. Other than that very pleased with product. Will recommend Drinkstuff to friends and family."
Drinkstuff says: Dear R Bruce,

Thank you for your comments.

We apologise that you were missing the 1 x screw pack from the Zentih Bar Stool you ordered from us. We encourage all customers to contact us directly should there be an issue with their order so that we can have this resolved as soon as possible, on this occasion we would have sent you a replacement screw pack.

We are pleased however that the issue has now been resolved.

Our apologies for any inconvenience caused and please do not hesitate to contact us should you have any further enquiries.
R Bruce, Wed 6th August '14
"Fabulous range of glasses that were delivered within a couple of days. I ordered the Pina Colada and Kilner Jar glasses and I'm very happy with them. Will definitely use drinkstuff.com again."
Vicky Bogg, Wed 6th August '14
"Very nice item as stated just right for me. Quick delivery. Would highly recommend."
David Metcalfe, Wed 6th August '14
"Like the product"
Ayo Adeleye, Wed 6th August '14
"Bought the Drinkstuff Cocktail Set for a friend for her birthday and I ordered it on the morning and it came the next day! Brilliant delivery and also the product was just as it was described and in perfect condition, nothing was missing and my friend loved it!"
Jess Chilvers, Tue 5th August '14
"I ordered and received two 35m optics. I already had six, but not as good as the new ones, but the others were cheaper. When needed to replace the ones I certainly get these better quality optics, they are made with much stronger plastic, hence my score of five in your ratings."
Morris Burry, Tue 5th August '14
"Quick and good service."
Peter Waite, Tue 5th August '14
"As can sometimes happen, I had purchased a set of 16 glasses, and one arrived cracked. I'm sure it wasn't the fault of the delivery as the glasses were very well packed. The 16 pack was made of sets of 4 different designs. I contacted drinkstuff and got a swift reply that a replacement glass would be sent out. It arrived swiftly and it was the correct glass. Customer service was excellent. Thank you kindly."
Liam Stacy, Tue 5th August '14
"This is my second order. Very quick service and quality products for good prices. Would definatly reccommend!"
rebecca, Mon 4th August '14
"Excellent service and got what we wanted. The last time I tried to buy glasses (from another company) the description on the website did not match the package that arrived! This time all was well and we were delighted with the product."
Sue Reeve, Mon 4th August '14
"Ordered from this site for the first time and all I can say is that I would DEFINITELY order again. Speedy delivery and good quality/value product"
Julie Mabon, Mon 4th August '14
"Everything ordered was exactly as described, products are very cheap but maintaining a high quality and the delivery was fast! Will definitely be ordering from here again and have been recommending to all my family and friends."
Terry Bailey, Sun 3rd August '14
"Sternbodenseidel Wild Boar Beer Stein 17.6oz / 500ml was amazing, my son's Best Man was delighted with it. Thank You for your great service will definitely recommend you and will be using you again."
Caroline Dodds, Sat 2nd August '14
"Terrific. Just right around the pool."
Audrey, Sat 2nd August '14
"Absolutely delighted with products and haven't been able to find anything similar anywhere else. Just what we wanted and ideal for cocktails. Service from Drinkstuff couldn't be better with quick delivery of product. Well done."
Gerald Eve, Wed 30th July '14
"Fantastic prices, Fantastic service, Excellent packaging. The glasses very good quality, One very happy customer will keep Your details to use again. Many thanks."
Jo MacIndeor, Wed 30th July '14
"Operator answered my question concerning the product send placed the order; it arrived the next day. Excellent service, good attention to detail."
D S Arkieson, Wed 30th July '14
"The delivery came quickly and the glasses ordered were exactly as I expected. Really pleased and would use again!"
Zoe, Wed 30th July '14
"I've ordered from drinkstuff.com lots of times and have always been extremely impressed by the products and delivery. This time there were a couple of hiccups from delayed delivery to incorrect product once package arrived. Did this change my mind about ordering from drinkstuff.com? Not at all. Mistakes happen. The customer service to resolve both my issues was fantastic. They immediately refunded delivery and arranged for delivery the next day. Next, when one item delivered was incorrect, they immediately offered to send out another one. This great customer service was without me having to complain or cause a scene - just excellent customer service for all. I am very impressed and would not hesitate to order from you again. Thank you very much."
Lauren McChlery, Wed 30th July '14
"Excellent service with speedy delivery. Great value for money."
Carolyn Marshall, Wed 30th July '14
"These jars are great heavy and solid, got them when they on offer but well worth the extra for full price, super well packaged, with quick delivery, got these for beer but my wife would love a smaller one for wine, 1/2 pint of wine just a step to far. Dont know if you get screw tops for these but if you did the novelty value would be great."
Drinkstuff says: Hi Mark,

Thank you for your comments.

We are pleased that you are happy with the Mason Drinking Jar Glasses 20oz / 568ml you ordered from us. We can confirm that we do sell lids, they are under the link Drinking Jar Lids Red & White and these are to fit the 20oz version ordered. We unfortunately do not sell a smaller version of the exact same jar which comes with a lid, however we do Drinking Jars 16.5oz / 490ml and Kilner Handled Drinking Jar Blue 14oz / 400ml which you may be interested in. These also come in a pink colour too. We hope this helps. If you have any further queries please do not hesitate to contact us directly.

Best regards,
Mark, Wed 30th July '14
"Excellent communication and service. Very speedy delivery. Experienced a small problem with one item and it was immediatley replaced and recieved the very next day. Will definately use this firm again and will highly recomend them. Well done."
Sandra Oakley, Tue 29th July '14
KATHY HOLMES, Tue 29th July '14
"Very quick delivery of a quality product. Will not hesitate to shop here again."
Danny Vee, Tue 29th July '14
"Great product - Exactly what I was looking for! Also many other glasses I would have liked to purchase as well. Couldn't complain about the price or delivery as it was very reasonable."
Timothy Humble, Tue 29th July '14
"Very impressed with the quality and the speed with which it was delivered. I liked the emails telling me exactly where my order was and when it was being delivered."
Teresa Sutton, Tue 29th July '14
"1st class product. 1st class service."
Shaun Cherry, Tue 29th July '14
"Received a consignment of pint/half pint glasses from the company-very prompt delivery and helpful ordering system. Advised customer services part of the order was unusable due to a fault in the manufacturing process. A very helpful customer relations adviser arranged speedy replacement of the damaged goods and didn't require me to return them beforehand. Very pleased with the service."
ROBERT PATTISON, Mon 28th July '14
"After receiving 3 parcels with some goods damaged, I finally got a replacement order that was intact with extra packaging."
Sue, Mon 28th July '14
"Received first brandy warmer unfortunately the T tree holder was broken, immediately contacted drinkstuff, and they offered to send me another complete set which arrived within 48 hours. Excellent service."
David Clenshaw, Mon 28th July '14
"Product as described and arrived very promptly. Great Service - would recommend."
Nigel Beatson, Mon 28th July '14
"Only a small order this time, all delivered as requested. Will certainly use again."
Stephen Budd, Mon 28th July '14
"Good website and fast service. Had to return item but returns was very fast. Refunded straight away. Will use again. Thanks, Gary."
Gary Zumeris, Mon 28th July '14
"I ordered the Retro Diner Booth Double Seat Red after vast research for this item. This was by far the cheapest product and great quality. When seeing the price and that it was out of stock I thought 'I knew it was too good to be true, but then received an email to inform me that new stock had arrived. Great customer service. Very speedy delivery. Fantastic item. I couldn't be more pleased! It looks amazing in my garage conversion/diner. One thing - in the picture the base of the item is black but when delivered it was red. I actually think I now prefer the red but please note this."
Kelly Montgomery, Sat 26th July '14
"These are great quality. Used them for a party, and everyone loved them. Nice and strong, not cheap looking."
Helen Banno, Sat 26th July '14
"The quality of the goods is excellent. They arrive absolutely when we are told they will arrive. We are a small independent cafe and therefore not big spenders, however the customer service is great. A couple of the glasses arrived shattered and replacements arrived within 24 hours."
Natalie Sinnadurai, Thu 24th July '14
"Very good purchase! Good quality for the price, fast delivery."
Katya, Wed 23rd July '14
"Prompt delivery & happy with the wine bottle."
Lee Bensley, Tue 22nd July '14
"Great products, great price, delivered to your door in record time I'm really impressed, literally the best service I've had online."
Rajesh, Tue 22nd July '14
"Great website and very easy to use. Has everything you need to make a bar and more. Lots of fun products. Great service and delivery. Will def. shop here again and again."
Beverley, Tue 22nd July '14
"Went to drinkstuff to order some things for my home bar, they had a good range of products and compared to other sites reasonable prices, I was kept informed once I'd ordered my items about status of my order and when it arrived I was given an hour slot so i didn't have to wait in all day and it arrived in that slot, very satisfied with items i bought and service would recommend !!"
paul gregson, Tue 22nd July '14
"Excellent website and service. Delivery quick."
Anne Gregor, Tue 22nd July '14
"Arrived on time. Easy put together. Would recommend you."
Monica Murphy, Mon 21st July '14
"All is well, everything intact. Bit worried about the packaging of he half pint glasses - they always get her torn, not sturdy enough. But cannot fault drinkstuff.

Drinkstuff says: Hi Kenny,

Thank you for your comments. We apologise if it seems that the packaging of the glasses on your order is not always up to the expected standard. We always encourage our customers to contact us directly should they have any worries like this so that we can advise on what we can do to help.
On this occasion, we have passed on the feedback to the warehouse so that the packaging process can be reviewed and any improvements can be put into place where necessary. Our apologies again and we hope your order arrives to you in good condition. Please let us know if you have any further enquiries.
KENNY CANTOR, Mon 21st July '14
"Very happy with the spa and service received, delivered in the time quoted, many thanks, Alan."
Alan, Mon 21st July '14
"After a few minor problems customer service was excellent and sorted things out very proffesionally. Would recommend."
A.Fawns, Mon 21st July '14
"Title says it all really. Very happy with the quality of product, the choice and the customer service. One minor problem with my order was dealt with quickly and professionally by the lady on the phone. Will be using the device again."
Scott Paterson, Mon 21st July '14
"Fast delivery, great quality. Thank you. Highly recommend."
Tereza, Sun 20th July '14
"Excellent service will use again."
Andy, Sun 20th July '14
"Great little Lay Z Spa Miami lovely size but still big enough for two adults and a child to swim round. Great value for money. Super fast and free next day delivery received from Drinkstuff (especially when other companies were charging 7 pound for delivery in a week). Very helpful customer service, when I was having trouble with my Internet order. Overall 5/5 for value for money and service. Thanks"
Andrea, Sun 20th July '14
"Easy order and quick delivery."
Heloise Moss, Sun 20th July '14
"I bought these to go to an open air concert where we took our own picnic. They worked really well although I had to get my other half to put them in the ground as I it was quite firm. My neighbours who came with us were very jealous so I wouldn't be surprised if they order some too!"
Val, Sun 20th July '14
"A well made product at a fair price."
Chris Horne, Sat 19th July '14
"Absolutely superb service :-)"
Colin Johnston, Thu 17th July '14
"The Ultimate Cocktail Kit went down a storm with who I bought it for. All of the items were of a great quality especially considering the price, her favs were the cocktail shaker and recipe bible. Also was very grateful to get the napkins swapped for black instead of white as they match the bar caddy much better (little tip). Several people saw the set and are keen to buy it themselves, so hope I've helped get you orders buying this for my friend. Only slight criticism is the number of packets straws, appreciate there are different types but some were duplicated and it felt as if the set was being padded out with them, maybe one less box of the normal size and some small thin straws would even make a difference. Would also like to say how impressed I was with DPD (I've recommended them to our logistics department at work as I was impressed with services and text updates), together you provide a very efficient service. I will definitely be back to drinkstuff in the near future :-)"
Drinkstuff says: Hi Kate,

Thank you for your comments.

We are pleased that you were pleased with the Ultimate Cocktail Kit and recommended it to your friends. We apologise that you felt there were perhaps too many straws. We will pass this feedback on to the relevant members of staff so the product can be reviewed as of this.

Thank you again for you kind words and please let us know directly should you have any further enquiries.
Kate, Thu 17th July '14
"I was very pleased with the product, it was exactly what i was after. They were packed extremely well, therefore no damage on route. Highly recommended!"
Matt Cross, Thu 17th July '14
"Although the Hot Tub that I wanted was not in stock you were able to get it to me in a few days, Thanks."
Graeme Peter Chandler, Wed 16th July '14
"Love the glasses, really nice quality product and very good attentive service. Will definitely recommend!!!! Thanks."
Yana, Tue 15th July '14
"My new wine fridge was delivered within 2 working days, and arrived well packaged."
Andy C, Tue 15th July '14
"Package came very quick, well packaged. Kept in touch the whole way through text."
Tracie Buchan, Tue 15th July '14
"Very efficient....delivered on time."
Jacqueline Bissett, Tue 15th July '14
"Brilliant service and delivery received in the time they said would deliver. The round drinks dispenser was a great hit with the Pimms and looks great. Very happy with my items and wouldn't hesitate to order again, thanks."
Denise Crichton, Tue 15th July '14
"Perfect condition, excellent packaging…great service, thank you very much indeed!"
Tracey Winskill, Tue 15th July '14
"Exactly what I was looking for as part of an Oktoberfest fancy dress outfit. Arrived within a couple of days. No complaints. Have bought from drinkstuff before and would again."
Sarah Gallacher, Mon 14th July '14
"Really thrilled with the bottles and crate. They are a real conversation piece."
Lynne Bairsto, Mon 14th July '14
"I'd never heard of drinkstuff until I looked on the internet for bar accessories and came across drinkstuff, they had exactly what I wanted and quite reasonably priced, so I thought I would try them out. Well from the moment I paid online for my items I was kept in touch every moment of the way until it arrived on my doorstep and the products were great as well. I was very pleased with my first purchace and would certainly buy from again and recommend to others. Well done drinkstuff.com"
Stephen Hossack, Mon 14th July '14
"Order received in quick time! Good quality products."
Emma, Mon 14th July '14
"Very quick service. Glass was well-packed."
Tony Plummer, Mon 14th July '14
"Great service, prompt and great value for money. Would definitely use this website again in the future."
Julie Hamilton, Sun 13th July '14
"Absolutely fantastic service, from start to delivery. Very professional and excellent customer notifications. Will definitely be purchasing more items for our cafe from your company. Thank you."
Eve Macadie, Sun 13th July '14
"I ordered Wine Bottle In A Glass Glasses and a Super Martini SAN Glass 48oz / 1.4ltr to use in the shop. We have filled them with Belgian chocolate and dressed them with cellophane and ribbons and they are beautiful. If they sell well we will be doing again at Christmas. All glasses arrived unbroken and the presentation boxes were in pristine condition. Great product and service."
Carol Owen, Sun 13th July '14
"We bought tumblers and wine glasses which were just what we wanted "dishwasher proof". After about 5 months of light domestic use some went very cloudy. Customer Support were very responsive, first suggesting a solution and, when that didn't work and 2 sample glasses were returned, an entire replacement order was immediately sent. Excellent service. The only problem is, are the replacements genuinely dishwasher-proof, as the manufacturers continue to claim?"
Drinkstuff says: Hi Timothy,
Thank you for your comments. We are extremely sorry that there was an issue with the glasses you ordered from us. I can see that our customer services team was advising you in your enquiry and managed to resolve the issue with the best possible solution for you.

The suppliers have confirmed these glasses are dishwasher safe, so you should not have any further issues. We can suggest that it may be the heat or the chemicals used in the dishwasher which may be causing the damage, however it is not something we hear of a lot and can only assume that on this occasion there was a specific issue with the batch you received.

The supplier has tested new glasses from their stock and cannot see that there was any fault, however please contact us directly should you experience any further problems. Our apologies for any inconvenience caused.
Timothy Treffry, Sun 13th July '14
"I found the web site very user friendly, my order arrived on time, it was well packed and every item was perfect. I will certainly be recommending this company to everyone I know."
Yasmin John, Sat 12th July '14
"Fantastic friendly polite staff will definitely order again!"
Kerry Cobb, Sat 12th July '14
"Prompt delivery. Well packaged. Good quality glasses."
Jim, Sat 12th July '14
"Thank you for a quick and efficient service. Always a concern when one has glass items posted but they were very well packed and arrived in A1 condition. Looking forward to using them when I move into the new home."
Derek JONES, Sat 12th July '14
"The champagne bucket and stand is a nice item at a very good price. It's quite sturdy and looks well made."
C.wadham, Thu 10th July '14
"The Ice Bucket I bought was exactly as described on the website. Ordered late on a Thursday evening and delivered the following Saturday afternoon."
Andrew Armistead, Thu 10th July '14
"Great glasses, excellent price and very well packaged."
Trevor, Tue 8th July '14
"Thrilled with products, delivery & service for the third time of doing business with Drinkstuff. Will make orders with you in the future. Thank you very much!"
Kevin McNally, Tue 8th July '14
"The ice bucket I ordered arrived well within the timescale given and was exactly as described."
Andrea Woodhead, Tue 8th July '14
"All went well, good packaging, and arrived when you said. Thank you."
Karen Hansbury, Tue 8th July '14
"I have used Drinkstuff a few times now and always find their service excellent. Goods are well packaged and very quick delivery. Would definitely recommend."
Tracey Cusick, Tue 8th July '14
"Wanted glasses that were different, & we found them here. They have become quite a talking point."
Jo Hollingsworth, Tue 8th July '14
"Excellent service all goods came quickly and were of good quality, definitely will be using this company again."
Sue, Mon 7th July '14
"Everything was perfect from start to finish glasses were excellent quality."
Paul Gigg, Mon 7th July '14
"Very pleased with glasses. Fast delivery. Well packaged. Would purchase again. Excellent service."
John, Mon 7th July '14
"Ordered twice, both times delivered everything I asked for on time and correct. The second time the delivery numpty threw a package marked fragile over a six foot (see-through) fence onto what was clearly a hard landing. Phoned Drinkstuff, who couldn't have been better and new one dispatched straight away. Just what you want."
James, Mon 7th July '14
"Great service, great items, great cost... What more could you want?!"
Jemma smith, Sun 6th July '14
"Great quality products, very competitive pricing with excellent service and customer care. Would definitely recommend and reuse."
NW Ireland Bar, Sun 6th July '14
"Ordered all I needed and everything was in stock and delivered quickly and efficiently. Great service and will be using the site again when I need to restock my little pub shed."
Antony McGarr, Sun 6th July '14
"These trays are fantastic quality and excellently priced, I can't praise them highly enough."
Jim, Sat 5th July '14
"Quick delivery and well packaged, Good quality and low prices? What more do I want? Deff going to order here again."
Christel, Sat 5th July '14
"Fabulous service :)"
Jackie, Sat 5th July '14
"Ordered four Embassy sherry glasses through Amazon and amazed to receive the package today, 4th July (it was estimated at Monday 7/10th July). The glasses look good, were well packed and we are very pleased. One small point if anybody can help we have not been able to find information if the glasses are dishwasher safe? Thanks for a great service!!!"
Drinkstuff says: Thank you for your comments. We can confirm that these glasses are dishwasher safe. Please let us know if you have any further enquiries and we are pleased you are happy with your order.
Howard Brown, Fri 4th July '14
"Ordered this at short notice as a Father's Day gift. Arrived promptly, well packed and in good condition. Dad very pleased with his gift :)"
JS, Thu 3rd July '14
"Item as described, just what we wanted. Fast delivery and at standard rate. Superb service, Thanks."
Joe Mc Cormack, Wed 2nd July '14
"Ordered as a last minute items needed for a wedding. Items exactly what was needed a simple bottle opener and quick delivery, very happy with product."
Gabrielle Murphy, Wed 2nd July '14

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