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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"The glasses are as expected. We already used them and washed them in the dishwasher and no problem. Excellent price and good quick delivery. They were really well wrapped up so they were sure they were not going to get broken on the way. Quick, efficient, good quality and price. We will be buying from you again."
Sofia Wood, Tue 10th December '13
"Delivery was prompt from date of order and everything was well packaged and arrived damage free. The equipment is first rate and the price excellent."
Graham Hampshire, Tue 10th December '13
"Ordered a variety of cocktail equipment to complement my hubby's cocktail cabinet and very pleased with speed of delivery, packaging and quality of products. The cocktail shaker is reassuringly heavy and robust and though none of these have been used yet (Christmas gifts) I'm confident he'll be delighted with my purchases."
Mrs Lesley Humphries, Tue 10th December '13
"Speedy delivery and well packed. I will definitely be using again. Thank you!"
Claire Barker, Tue 10th December '13
"Flawless as usual. Excellent products and excellent customer service."
Frank Truesdale, Tue 10th December '13
"I was very happy with everything that I ordered. Very wide and extensive range of products on the website and was easy to pay for. My delivery came pretty quickly and I was happy with everything except for the domino martini glasses. Reason being for this is that I ordered the wrong size. I should have got 300ml instead of 250ml. This was completely my fault but then realised that I could use the 250ml glasses for cocktails with less volume such as a margarita. Overall, brilliant products that are even better when you get them rather than just on the website (except of you order the wrong thing!). Would recommend the chrome ice crusher and the zester/peeler as they work very well, the Ludico tilted Old Fashioned glasses look amazing and the domino martini glasses are small, sleek and stylish. Thank you very much."
Callum Dee, Mon 9th December '13
"Great product range,plenty if choice and all items were of top quality...delivery quick and easy..."
Simon Hardy, Mon 9th December '13
"Thanks again, just the product I needed and delivered to the timescales required."
Vince Wilkins, Sun 8th December '13
"I have been happy with everything that I order and I am very pleased with how quickly my orders turned up."
Mrs Rutherford, Sun 8th December '13
"Absolutely no problem with the product I bought, delivered in excellent condition. I have no complaints."
Sophia, Sun 8th December '13
"Order was packed well and delivered on time. No issues whatsoever. Great service and will repeat business when necessary."
King, Sat 7th December '13
"Excellent service, quick, well packed delivery. I would use again."
Patricia harmer, Sat 7th December '13
"Great service."
lorna cunningham, Sat 7th December '13
"Fab product"
Christine Fielder, Sat 7th December '13
"Great service I ordered a flair starter set for our grandson's Christmas. It arrived minus one part, but when I phoned I couldn't have had better service. A very helpful guy who apologised and assured me it would be sent out right away, it arrived a couple of days later. It was nice to get such efficient friendly help. I'm sorry but I can't give a report on the set until after Christmas."
Brenda, Sat 7th December '13
"After my initial order went missing, the staff at drinkstuff pulled out all stops to get a replacement to me with next day delivery. The communication was brilliant and Lauren could not have been any more helpful. Also the cocktail set was brilliant ."
Faythe Milroy, Sat 7th December '13
"Fast delivery and was happy with the glasses."
Stephen Lincoln, Thu 5th December '13
"Great products, great prices, quick delivery."
Justin Plank, Thu 5th December '13
"Bought these as stocking fillers for my husband and I think he'll actually want them! Saw them at a friend's house. Good product and speedy service."
Camilla von Greyerz, Wed 4th December '13
"Only place in UK I could find this product, I was a bit sceptical about delivery & packaging with it being glass, however excellent service & well packaged. Very happy, thank you."
Barry Beacock, Wed 4th December '13
"Great product and fast delivery. Great, a first class seller"
Barry miller, Wed 4th December '13
"The product is excellent. Tough black sacks that don''t split, and can be re used even for garden waste. Delivery was delayed by a missing boat(!), but I was kept informed. I would highly recommend this company."
G Salt, Wed 4th December '13
"The quality of the products are excellent, well priced and delivered within 48 hours. They will all certainly last a lot longer than our alcohol stocks. Double Jigger Measure (Pack of 5), Stainless Steel Freeflow Pourer (Pack of 12), Manhattan Cocktail Shaker (28 oz / 750ml - 26cm Tall - Single), Cabernet Martini Glasses 7.4oz / 210ml (Pack of 6)"
Mark O''Keeffe, Wed 4th December '13
"Service is fast very impressed. Also the goods are good quality. Happy & satisfied will all items that I have purchased. Many thanks Maya"
Maya Obeidallah, Tue 3rd December '13
"First time customer but would certainly use again. My order arrived quickly, although one item was damaged. I was offered a refund or a replacement without any issues. Great customer service. Great product. Thank you."
Kerry, Tue 3rd December '13
"Ordered a bit lastminute.com for a ruby wedding anniversary, the glass sippers arrived really quickly and in great packaging for such delicate glasses. Loved the driver tracking!"
Mrs S Ramiz, Tue 3rd December '13
"My first time order from drinkstuff came in on time. Excellent quality product. Expectation met. Would order more sometime. Although order came in with five glasses broken, customer services were quick to forward replacements. I was really glad about that."
Pat, Tue 3rd December '13
"Original order speedily dispatched. One item smashed in transit and promptly replaced."
Bob Watt, Tue 3rd December '13
"The website was easy to use, service excellent and the goods arrived promptly and well packaged."
Kate Cashman, Tue 3rd December '13
"I recently placed an order and realised I had made a mistake on the delivery address when the delivery failed and I urgently needed the parcel. I contacted your sales team late in the evening to ask if they could amend the postcode with the courier, thinking this was a long shot! The parcel turned up the next day before noon! The goods as ever were excellent, but the service was outstanding, Many thanks Drinkstuff team."
Sarah Dolron, Tue 3rd December '13
"What an amazing company. I was really impressed with the help I got following a mis-delivery caused by me entering the wrong address on a web form. These people really look after their customers!"
Steve Kerr, Tue 3rd December '13
"I had never ordered with DrinkStuff before but was pleasantly surprised with the speed of delivery, the customer care and the communication. I''m extremely pleased with my product. Thank you"
Siobhan, Mon 2nd December '13
"Awesome for cocktails! Everyone was asking where i got them from."
Scott, Mon 2nd December '13
"Again, I ordered some items from Drinkstuff, and as before the goods arrived in perfect condition, and when they were supposed to. Drinkstuff exceed your expectations every time !!!"
Seamus, Mon 2nd December '13
"Very reasonable prices, speedy delivery and a great post courtesy service."
Melonie bell, Mon 2nd December '13
"Arrived ahead of time and well wrapped."
Neil Wheeler, Mon 2nd December '13
"First time with this company, this is excellent service, will be ordering more without hesitation."
david girdwood, Sun 1st December '13
"Bought item as a present for my fiance and he loved it, always wanted one and I couldn't find one website. Is fantastic."
Natalie Stewart, Sun 1st December '13
"Unfortunately one of the twelve bottles I ordered was broken but after care service with one phone call. Sorted thanks."
Mark Skene, Sun 1st December '13
"Fast service and also a great price."
Willow Pearce, Sun 1st December '13
"Bought a set of 6 heavy-bottomed tot/shot glasses with a bubble in the base that look really classy. They have them in disco colours. too: so, it was a bit of a tough choice. They sell a lot of regular items for entertaining (not just glassware); and boxed items great as gifts. Ordered a couple of Irish coffee glasses, fluted and with a handle half-way down, I suppose about pint-sized... anyway, my husband had a friend round and they were drinking lager which I suddenly noticed they were drinking from these Irish coffee glasses. Well, why not?! The two men seemed perfectly happy and the glasses looked great. Prompt delivery and immediate ''''no quibbles'''' replacement of one that got smashed in the post. Courteous communication. Excellent service. Thanks."
DOROTHY FRANCIS, Sun 1st December '13
"The plate clips were fantastic. We used it at our party and we could walk around eating and drinking with our glasses attached to our plates. It was so perfect as it fits to all plate sizes. Fantastic product!"
Renee McDougall, Sun 1st December '13
"Excellent service once again even when one item was broken it was quickly replaced with no fuss, thanks."
Ian, Sat 30th November '13
"Fully satisfied with goods ordered and for speedy delivery. Will not hesitate in using your services again. Many Thanks."
James Ward, Sat 30th November '13
"As usual, very happy with both products received and the customer service. Brilliant online shop in all senses."
London Paris, Thu 28th November '13
"Fast and great service"
fabio rocha, Thu 28th November '13
"This is the first time I have used this company's website and it couldn't have been easier. I found exactly what I wanted and it was delivered promptly and well packaged. Will certainly be using them again. Many thanks."
Julie Mattinson, Thu 28th November '13
"I've ordered 3 bar stools and then needed to amend a delivery detail. I rang through and spoke to a very helpful person at customer support who did not only make the changes for me, but also upgraded the delivery free of charge. A few days later we realised that one part was missing. So after a quick chat with Simon in Customer Support a replacement part was on its way to me. I had an email notifying me of the delivery slot and the goods arrived early next morning with a premier courier service."
Elliot Jacobs, Thu 28th November '13
"My glasses are awesome! I love them, took a few weeks for them to arrive but drink stuff kept me updated with what was happening via email. Would recommend them and will use them again."
Chloe, Wed 27th November '13
"What can I say always spot on with service and there products are all very good. I use them for work and home."
Paul herbert, Wed 27th November '13
"This is the 3rd order of these glasses, apart from being really funky drinking glasses, i will be using them for table gifts filled with retro sweets. Also for home made jams and chutneys also as gifts, so 2 presents for the recipricant, one of the jars was broken on delivery, but one phone call and 3 days later it had been replaced. Will be back"
Christine Twemlow, Wed 27th November '13
"Fast service, terrific product. Will use drinkstuff again. Thank you."
Steve O''Brien, Wed 27th November '13
"Received goods on time, brandy pipes for presents and didn''t think the interior of the boxes very good, fine for transportation but not neat enough for gifts, but everything else fine, will order again"
Hilary travis, Wed 27th November '13
"Brilliant service, exactly what I ordered and completely on time. Thank you."
Lewis, Wed 27th November '13
"Very good value for money."
Linda Culver, Wed 27th November '13
"Ordering from drinkstuff was the easy part! Unfortunately the carriers did not play their part. We were waiting a long time and only half the order was delivered damaged. Your customer service were brilliant and replacements appeared next day. Once again customer services had to express order wine glasses. On Sunday Nov 24th the original order wine glasses arrived having been held at carriers. Packaging was badly damaged and we refused delivery. Problem lies with original courier(hermes?) DPD were spot on! Thanks again to your customer service for their help."
Drinkstuff says: Thank you for your comments. Unfortunately we do have to rely on a third party courier to deliver our orders and on the odd occasion they can let us down. We are however pleased to hear that you were happy with how this was resolved for you by our Customer Support Team.
E.A.Harrison, Tue 26th November '13
"Excellent products, no problems with delivery, products well packed. Cant comment on the customer service as had no need to contact them."
Elaine, Tue 26th November '13
"Was very happy with the prices i received for my items & when i had a problem with the order i was dealt with very quickly and money i was due back was put back on my card with no hassle, very satisfied customer & items i bought were great."
Paschal Keane, Mon 25th November '13
"I ordered 12 tilted shot glasses, which will be used for poncy first course at Christmas, with smoked salmon and avocado mousse layered therein. They look pretty good to me. I did, however, find the other request to review on Trustpilot a bit much - instructions on writing a punchy headline, and to ''write as if to a friend'' would be fine if I was advertising a B & B, but all I did was buy some glasses!"
Drinkstuff says: Rosalind, that first course sounds amazing!! What time should we be there?! ;-)

With regard to TrustPilot, this is an independent review service so the instructions provided are out of our control, however the idea is to leave a honest review.
Rosalind Ambler, Mon 25th November '13
"I left a review several days ago regarding a delivery which should have been next day, but was delayed due to a stock out. Since then, I have had the full cost of my delivery refunded as a goodwill gesture, which I thought was wonderful. Good one drinkstuff."
Anita Greig, Mon 25th November '13
"Delivery on time."
J Christian, Sun 24th November '13
"Very good product and quick delivery."
J.Kelly, Sun 24th November '13
"Was able to search site easily for the best deals on glassware that I required."
Mark, Sun 24th November '13
"Happy with the delivery, quick and professional, items nicely packed."
Aleksandra Misniak, Sun 24th November '13
"Thanks for service - all good and a happy client."
agar.caroline@gmail.com, Sun 24th November '13
"Great service...fantastic products! What else can you say!!"
Allan McHarg, Sat 23rd November '13
"Thank you for the quality service received with my order for short stem wine glasses."
j p anderson, Fri 22nd November '13
"My initial order was delivered wrong. A single wine holder was delivered instead of a set of 3...difference in price was only �8 and i thought it would be difficult to get this back..a single phone call solved everything. I was impressed by the quality of service...and will not hesitate to use the website again, or recommend it to friends."
Frederic Dumas, Thu 21st November '13
"Great products at great prices, with many things I couldn't find on french sellers. Even with the shipping price, a bit high for international delivery, it's still a really good deal. Excellent packaging, quick delivery. Thanks a lot drinkstuff, you're GREAT!!!"
Julien, Wed 20th November '13
"Silly title as they're not glass!! After searching all the big stores for this drink ware in person and online, I found the ultimate 30's style stuff on your website. The pictures look good, the ordering was easy and the goods came quickly. As I asked for it to be gift wrapped I haven't seen the contents as it's a Christmas present for my son and daughter-in-law. Brilliant!"
Val Griffiths, Wed 20th November '13
"Good item & Good service Thank You."
Deven Varsani, Tue 19th November '13
"Very speedy dispatch. Glasses are exactly as described."
Sue, Mon 18th November '13
"Fast and efficient service."
Donna edkins, Mon 18th November '13
"We ordered disposible wine glasses for a bus ride as part of my son's wedding. They were great!!! Thanks."
Sarah Shelton, Mon 18th November '13
"Looked at that cocktail set a couple of weeks ago, but it was out of stock, left my email and soon after that got a message saying the item was available. Had no delivery problems (ordered it for work), service was quick, very pleased with everything I ordered. Would highly recommend! Thank you."
Karolina, Mon 18th November '13
"Received item in good time and packaged securely. Item was as described. Would recommend and use again"
Ellie, Sun 17th November '13
"Excellent service will be ordering again"
Paul Mckean, Sun 17th November '13
"Quick and easy to order...arrived quickly. Great service"
Carolyn Hale, Sun 17th November '13
"Good products, price, quick delivery and well packaged and protected. Very happy with the experience and products"
Suzanne Aldridge, Sun 17th November '13
"Very happy with glasses, came well packed and on time. I would buy from drinkstuff again. Thank you."
Mike Sherlock, Sun 17th November '13
"Really pleased with Brandy glass heater. Hoping to get a nice bottle of brandy for Christmas to try it out."
John Fyfe, Sat 16th November '13
"Received the Brandy Warmer & Glass today in lovely dark mahogany coloured box - very impressed with the quality, presentation and the quick delivery. Will recommend to my friends - lots of other lovely things too so check the website out.....many thanks guys."
Lesley Davis, Sat 16th November '13
"Bought this as an Xmas present for my adult daughter. Reading the reviews on the website I noticed that it was not gift boxed so I asked for it to be gift wrapped and it looks lovely!! Only problem is that I can''t check everything is there, so I will have my fingers crossed on Xmas Day. Looking forward to sampling the results! The whole order process was smooth from start to finish and a weekend delivery was perfect - saved a trip to the post office or tracking a courier down. I can let you know how successful you are on Boxing Day!!"
Louisa Grant, Thu 14th November '13
"Quality item and quick delivery. Recommended. I wouldn't hesitate to use www.drinkstuff.com again!"
Leighton Derrick, Thu 14th November '13
"Ive been dealing with Sue Hunt, very helpful indeed, orders all been correct and delivered perfectly on time, with competitive price. Keep it up Regards Adam"
Adam Coburn, Wed 13th November '13
"More gadgets and gizmos than you can shake a hat at!"
David Colleavy, Wed 13th November '13
"Always found the service to be very reliable and informative when required. Would recommend to others."
"Excellent service and communication, goods arrived very quickly and well packed. A pleasure to do business with. Thank you."
William Pritchard, Tue 12th November '13
"Clear website, easy ordering, prompt dispatch, the fridge was exactly what I expected - what more could I ask for? Our guests now have a compact, quiet fridge on the landing from which to help themselves...
Maria Jones on behalf of Haroldston House B&B, Tue 12th November '13
"Delivery fine, prices fine, quality of goods fine, so far no problems with drinkstuff - thank you!"
Steph Paull, Mon 11th November '13
"Good prices, hassle-free ordering, speed-of-light delivery. What else do you need from a shopping experience?"
Alicja, Mon 11th November '13
"Very fast service and excellent products"
Jack, Mon 11th November '13
"Quick and reliable, came when they said. This is the second time purchasing item from them and still got the same brilliant service. Very pleased with my products too!!"
T Linzell, Mon 11th November '13
"Ordered a Sommelier Wine Cellar. Tracked its delivery only to find that the carriers were returning it to drinkstuff but, on phoning the carriers, they couldn't tell me why! On phoning drinkstuff they said they would find out what the problem was and phone me back, which they did pretty quickly. It transpired that the Wine Cellar had been damaged in transit. Drinkstuff said they would send another one out on next day delivery, which they did and I received it the next day, well packaged and undamaged. The Wine Cellar looks good and works well, and I was pleased with the way drinkstuff sorted initial problem."
David Smith, Sat 9th November '13
"Delivery speed and communication was excellent, as was the packaging. However, the jugs were all dirty from storage. Overall, good product, but shame about the finish of the jugs."
Alec Clancy-Taylor, Mon 4th November '13
"Thank you for the fast and efficient delivery of this order, I will use your company in the future. Regards, Michael."
Michael Turner, Mon 4th November '13
"So impressed with the service and quality of product, came back for seconds! Great thank you."
Jule Allen, Mon 4th November '13
"Items arrived very quickly and were good value. There were some scratches on the silver shaker, looks like they were made in transit by other items in the box. Other than that I'm very pleased with the items."
Bridget Dedyuhina-Rymell, Mon 4th November '13
"This was our first order but would not be our last. Although the original order was personalised when it was found to be faulty it was exchanged very quickly without any issue at all - very impressed with the service."
AH, Mon 4th November '13
"My order came really quickly and the prices were really good. A few wine glasses were brown in transit but overall I am very happy and would definitely recommend it to my friends."
Ciara Sparkes, Sun 3rd November '13

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