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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"I bought the cocktail set for a friend for her birthday and she loved it! I was pleased on how quick it came as didn't order it till a couple of days before and was delivered in time! Safe to say I will be using this company in the future :)"
Janet Coppin, Sun 13th October '13
"Came across this website on Google as I was looking for extra long teaspoons, was very pleased with my order & the service was excellent, I will definitely shop with drinkstuff again..."
Ayesha Loonat, Sat 12th October '13
"Just to say one of my 16 wine glasses was delivered with a broken base (I think it was the delivery driver's fault). I sent an email to drinkstuff and had a replacement glass delivered within 3 days. Excellent!"
Lynn, Fri 11th October '13
"Nothing to complain about. Made my order on-line and a week or so later we received the goods. Smooth and simple. Thank you."
Ulrika Isberg, Thu 10th October '13
"Thank you for my order. I looked at your website and saw you had the drinking glasses used on Big Brother this summer. My daughter really wanted some. Unfortunately they were out of stock but you emailed me when they were back in and I bought them straight away. They were beautifully and safely packaged, and arrived promptly. Will use this site again."
Deborah Higson, Wed 9th October '13
"Really pleased with the speed of delivery and the high standard of the packaging and product. Thank you."
Anna McDermott, Wed 9th October '13
"Great service ordered sloe gin kit, really pleased with quality, and service, didn't have to wait long for delivery. Definitely use again."
Hev, Tue 8th October '13
"Quick dispatch and delivery. Products were awesome and in perfect condition. Would definitely use again."
Claire Taylor, Tue 8th October '13
"The product arrived very quickly and in perfect condition. Goods were exactly as described."
Laine Chaplin, Tue 8th October '13
"Very good service."
Ted Wainman, Tue 8th October '13
"Great service, good speedy delivery with safe packaging. Parcel left secure when not at home so no need for extra trip to courier depot. Def use again and recommend. Keep it up."
Brian Angell, Mon 7th October '13
"Easy to find what I wanted, pleasant customer service when I had a question, and very quick to deliver. The email advisory of items back in stock is very useful. Definitely recommend."
Fran Andrews, Mon 7th October '13
"I was very delighted with the contact received by drinkstuff, and I was even more happy when they replaced my broken tap free of charge. But sadly, I am disappointed to say the packaging was very poor, and as a result the tube of my beer bong is severely bent, and as a result it lengthens the time which I can drink a pint of beer. This is disappointing, as drinking from my beer bong at extreme pace is, and always has been my passion and forté. Other than that, the service was a delight! While on the subject however, could I perhaps get a new beer bong tube that is not bent while in the packaging! Many Thanks, from a satisfied customer! Yours Truely, Seb."
Drinkstuff says: Thank you for your feedback Seb. I have passed on your comments to our customer services team to see if there is anything we can do for you.
Sebastian Clarke, Mon 7th October '13
"I have already fed back on your survey, but I would just like to say what an excellent service you provide. Your site is so easy to navigate and your delivery is second to none. I am impressed and will definitely recommend you to friends and colleagues and will use you again when the need arises. Thank you."
Julie Roberts, Sun 6th October '13
"Ordered some more of the drinking jar glasses, for my own use, I had ordered 12 before to use as the wrapping for retro sweets as a Christmas table gift, they are so funky I wanted some for me. I also ordered at the same time a stainless steel salad bowl, it is absolutely stunning in its simplicity, I will definitely be back for more items, this company is great, delivery is generally fast, and the prices really competitive, so glad I found it!"
Christine Twemlow, Sun 6th October '13
"Great service, love the cocktail shaker, enjoying strawberry daiquiris very much, very quick delivery."
Jackie Dolan, Sat 5th October '13
"We order 24 Kilner bottles which arrived very promptly. I suspect the courier had been a little reckless as 2 of the bottles were broken when we opened the box, however after a brief email to customer services they immediately sent our two replacement bottles. Excellent customer service and will definitely use them again. Thank you."
Hannah, Sat 5th October '13
"I see you don't deliver to Norway but that's not a problem. I always order before flying to visit my parents in England. Everything I have ordered from drinkstuff has been amazing. Top items, quality service and I will carry on ordering from drinkstuff for many years. Thanks for your amazing website and items."
Luke Thurgood, Sat 5th October '13
"Once my order was back in stock it was dispatched quickly, it is an unusual item but I like things that are a little different. Would recommend to anyone."
Amanda Busby, Fri 4th October '13
"When viewing the glasses on your web site the picture gives the impression that they are square based and round at the top, which is a type of glass we have been looking for, for sometime. So we were naturally disappointed to find that they were not as we expected. I rang your customer services line to explain this to them, but they would not concede the point, and said if I wanted to return them they would arrange for them to be collected at cost of £10 to me. To say I am disappointed is putting it mildly. I don't expect this review to be posted, so I will have to wait and see."
Drinkstuff says: We're sorry that you felt mislead by the pictures on our site Peter, however the image does accurately show the shape of the glass. We will certainly take your comments on board and look in to making this more clear.
Peter Horrocks, Fri 4th October '13
"Great jars, as described, only issue is that I had to wait a long time before dispatch, but customer services were excellent!"
Miss Greco, Wed 2nd October '13
"My son was very pleased with the flair bottle and is practising his moves!"
Dawn Masters, Wed 2nd October '13
"I am delighted with the drinking glasses. Really love them and the service from drinkstuff is first class."
Karina, Wed 2nd October '13
"Lovely glasses will be buying from you again, probably around Christmas time. Have now had two orders and very happy with service. Hubby says no more at the moment."
Nicola, Wed 2nd October '13
"Very quick delivery, and wonderful quality goods. Bought for my daughter's 19th birthday and I know that she will be thrilled with them all."
Sharon Jones, Tue 1st October '13
"Very pleased with the items I ordered. Great choice at a very good price. Overall service was fantastic from beginning to end."
Marta, Mon 30th September '13
"Very satisfied with your efficient service/goods."
Cecilia Tosh, Mon 30th September '13
"I placed the order on 17th September and as promised I received the goods the next day. It doesn't get much better than that. Thank you."
Tonu Vaks ( Hillam & Monk Fryston CC ), Mon 30th September '13
"Excellent service, many thanks."
John Barnett, Sun 29th September '13
"Ordered 8 1/3 pint school milk bottles which arrived in double-quick time, extremely well packed and just as described. We run a B & B and use these on the breakfast tables for milk (of course). Our guests love them, some remember them from their school days and the children just love having their own individual milk in glass bottles. Lovely things. Thanks very much for a great service."
Graham Brook, Tue 24th September '13
"After some problems with my on-line order for delivery to the Isle of Wight you were able to make the necessary changes to your system which allowed me to complete the order successfully. So, now very happy, especially with the speedy delivery!!"
Nick Schroeder, Tue 24th September '13
"Received what I ordered, on time thanks."
Charlie Seels, Mon 23rd September '13
"Quality product at a good price. Excellent service and on-time delivery."
Neil Beer, Mon 23rd September '13
"Excellent transaction, thank you."
Jenny Clyne, Mon 23rd September '13
"Great prices, fab service and really quick delivery. Just what we wanted at short notice. Keep up the good work."
Jackie Cain, Sun 22nd September '13
"My glasses order arrived on time as promised. They were packaged very well. Sadly though, one of the glasses arrived with a slight manufacturing defect. This was rectified very quickly & a replacement was dispatched and arrived the next day. Thank you for your excellent service standards."
David Goble, Sat 21st September '13
"Found this site by accident, I was looking for starter bowls, and during the search this site came up, the bowls were there and at such an affordable price. They were delivered really quickly, and I have had favourable comments from all who have been to dinner and been served a starter or dessert in them."
Christine Twemlow, Sat 21st September '13
"Excellent service speedy delivery, item was packaged great and am really impressed would definitely recommend to friends and family."
Sofi, Sat 21st September '13
"Excellent, prompt service. Punch bowl and matching glasses were a birthday gift to my daughter in law who was absolutely thrilled with the items. Many thanks."
Carolyn Gould, Wed 18th September '13
"Really pleased with my recent purchases and even happier with the speedy delivery. Will definitely be back for more!"
Gavin Smith, Tue 17th September '13
"The items we order came exactly when we expected - the whole process couldn't have been smoother. Very happy. We will happily order from these guys again."
James MacLaren, Tue 17th September '13
"Exactly what I wanted. Perfect glasses. Fast delivery too."
Ashcon, Mon 16th September '13
"I have always found the service to be very good. The staff have always been very helpful and informative."
Paul Leppert, Mon 16th September '13
"Very pleased with bar stools, looks good & great value for money. Exc, service. Thanks."
Michael Freemantle, Sun 15th September '13
"All the goods were of exceptional quality. Everything arrived on time and neatly and securely packed."
Carmel Moore, Sun 15th September '13
"Cheaper than John Lewis. Marvellous delivery time, beautifully packed! Thrilled!"
Caroline, Sun 15th September '13
"The glasses were expensive but I could not find or buy any locally. Good service."
Maureen Smith Adams, Sat 14th September '13
"The glasses were just what I wanted. Arrived exactly when they said they would, and well packed and perfect condition. The whole transaction was simple, easy and completely efficient and reliable. I would recommend to anyone."
Jane Winder, Sat 14th September '13
"I ordered glasses which arrived very promptly but unfortunately one was broken. I phoned the customer service and a new one arrived the day after. Excellent service I would recommend this company."
Angela Bowman, Wed 11th September '13
"Really happy with the fast service and the products are great and brilliant quality. I got them all as presents for my husband's birthday and he was really pleased. Thank you!"
Katy, Mon 9th September '13
"A couple of teething troubles with the product but sorted out so quickly and professionally by the sales team, I will be using this website again and again. You will be highly recommended to all my friends and family."
Neal Holmes, Mon 9th September '13
"Very prompt delivery and well packaged, which was very important as my order was glass."
Nessa Long, Mon 9th September '13
"Arrived exactly on time - with a clear arrival date and advice so that I could leave instructions for postal service - I found that extremely useful and I was absolutely satisfied with the delivery and the products."
Julieann Coombe, Sun 8th September '13
"I spent ages trying to find the right size disposable champagne glasses for a charity night, I found very limited choice until I discovered this company! I found exactly what I wanted and more, and the price was very reasonable! They arrived perfectly packed and very fast! I even received an email to make sure I was happy with my order! Faultless customer service, easy to use website, great range and quick delivery! What more could I ask for?! I will definitely be using drinkstuff in the future and I am happy to recommend to anyone!"
G Thomas, Sun 8th September '13
"Came quickly and well packed. By mistake my order went through twice but as soon as I picked it up on my credit card statement and emailed customer service, it was sorted out very efficiently and pleasantly."
Jacqueline, Sun 8th September '13
"Excellent product and service. Thank you very much."
Margaret, Fri 6th September '13
"The teapot was delivered very quickly and is just what I required. A very easy process from start to finish. Thank you."
M Williams, Fri 6th September '13
"Thank you for your very swift response to my order of 90 shot glasses. Although there were 6 broken shot glasses in the delivered box, once I had contacted your office the replacement glasses were sent out very quickly and arrived in perfect condition. The glasses are of very good quality and have been engraved very well. Thank you for your service and I'm sure the shot glasses, once completed with flowers, will be received very well by the wedding guests. Thank you again!! -x-"
Mrs D C Robinson, Thu 5th September '13
"Bought items below, both fantastic quality: - Elia Lever-Type Coffee Dispenser BGL 1.9ltr (Single), Elia Lever-Type Tea Dispenser BGL 1.9ltr (Single)."
Alison McLean, Thu 5th September '13
"I ordered a 4 pint beer jug. When it arrived it was broken. I rang up and reported it. They were very nice and helpful on the phone. I got a new one sent out straight away."
Lynne Shearmon, Wed 4th September '13
"Exactly what I expected when delivered, packed very well, considering delicate item as part of order. Arrived promptly. Online details/description very good."
Julie, Tue 3rd September '13
"Glasses were great, but when I originally ordered the glasses, I paid postage and then as they were smaller than I wanted, I returned them and had to pay postage again, and reordered paying more postage so the glasses turned out to be more expensive than I wanted to pay - lots of internet places do not charge for returns."
Joyce Amberton, Tue 3rd September '13
"Great service and product. It is a present for my daughter's birthday and I know she will be thrilled with it."
Tracy Wowk, Mon 2nd September '13
"Very good service, many thanks."
Jane, Sun 1st September '13
"Very impressed, kept informed about our order, notified that it would arrive earlier and despatched immediately. Would not hesitate to use drinkstuff again, very reliable and amazing service. Thank you all at drinkstuff, a great team."
Suzanne Beckwith, Sun 1st September '13
"Swift and efficient."
Matthew Loddy, Sun 1st September '13
"Highly satisfied with the product we ordered and delivery."
Debra Brandham, Sun 1st September '13
"1st class service - fast delivery and quality glasses. Highly recommended. Will use this company again. Thanks."
Pat Mutimer, Sun 1st September '13
"Very good, would recommend to anyone."
James Wordley, Sat 31st August '13
"Very satisfied with the prompt delivery and the frequent updates of my delivery. Unfortunately my product was damaged so had to send it back. Again this was spot on with emails and pick up times. Just waiting for my replacement to arrive."
Julie, Sat 31st August '13
"I purchased 3 boxes of the Atoll Serving Bowls. They arrived within a couple of days and even though 2 were broken the service I received to have them replaced was excellent. The bowls themselves were brilliant and I used them to serve a dessert. They looked fantastic. Will definitely use again. Thanks."
Dulanthi de Silva, Fri 30th August '13
"I was very surprised and pleased with how quickly my package arrived."
Margaret Vincenti-Brown, Thu 29th August '13
"I ordered 2 Clear Dome Board Toppers and received the delivery within 48 hours. Very easy website to use, fantastic choice of products and super quick delivery. I will definitely order from drinkstuff again."
Marisa, Thu 29th August '13
"Hope to deal with again!"
Jeff, Thu 29th August '13
"Really quick delivery and reasonable price, not the cheapest but more often than not they have the best selection and you can get everything in one place. Good range of products to match your requirement - from disposable to highest quality :-) Only slight issue was that all products put in 1 box with no packing so some boxes disgorged their contents but no damage at all."
Chris Cross, Thu 29th August '13
"Just to add to earlier feedback to say that the replacement wine glasses were undamaged. Thanks."
Jack Headington, Wed 28th August '13
"From order to delivery the service was seamless. Goods arrived well packed and much earlier than expected. One of the 4 Heineken glasses I had ordered had a slight manufacturing fault but as I only required 2 I wasn't too bothered. However, I received a follow up email asking whether I was entirely satisfied so I mentioned the faulty glass. I received a response by return offering a refund or a replacement. This was dispatched immediately - again well packed which is important given the nature of the purchase. I would definitely do business with drinkstuff again and would thoroughly recommend them to anyone."
Mandy Thomas, Wed 28th August '13
"Very fast delivery of order. Had some cracked plastic wine glasses but just sent an e-mail and replacements sent within two days, so thank you all at drinkstuff for great service. I would buy from you again and would also recommend you."
Jack Headington, Tue 27th August '13
"The products I purchased were exactly what I needed and really good value for money. My cocktail party was a huge success. Thank you drinkstuff!"
Jemma Razzell, Tue 27th August '13
"This was my first order from this site and it was excellent from start to finish. Great variety of products (many products you can't easily find in shops or on other sites including Amazon), useful product detail, clear pricing, reasonable delivery charges and simple and easy site to navigate. Quick and easy to place an order and the courier service used are excellent! We ordered by 3pm on the dot and received the package the next day. Its brilliant that they give you an hour time slot and deliver on time with regular updates on the day. The products were well packed and looked exactly as the image online. We will definitely be using this site again for many years to come!"
Julie, Mon 26th August '13
"I am a satisfied customer. I was guided by the good reviews and have not been disappointed. The glasses were just as described and I am also very happy with the service. I would have no hesitation in using drinkstuff again."
Cyndy Duff, Mon 26th August '13
"Prompt delivery included one wrong item which was corrected within 24 hours - great service!"
J Mabberley, Mon 26th August '13
"I found you to be very good."
Rob Lucas, Sun 25th August '13
"Beechwood wooden cutlery and eco friendly napkins arrived promptly and look good. Daughter's wedding is in 3 weeks so will be trying them out then."
Lyn, Sat 24th August '13
"Firstly, I absolutely love the drinking jar glasses. Something a bit different and such a cool glass to present a drink in! I ordered 8 but when they arrived, 1 had smashed. I contacted drinkstuff straight away and explained and there was no 'we need a photo' or qualms about sending a replacement, which I really appreciate. I'm already looking at the next thing to order from your website. Many thanks."
Jen, Fri 23rd August '13
"Impressed with delivery service and quality of fridge. It is a pity it is so noisy but as it is in a garage location this is not too much of a problem."
Colin Armstrong, Thu 22nd August '13
"Good prices, prompt delivery - will use again. Thank you."
Y Marshall, Thu 22nd August '13
"We found the service to be very efficient, the only criticism is that some of the wine glasses were broken on arrival. However, we had ordered more than we needed and so this was not a problem."
Drinkstuff says: Thank you for your feedback Anne. If you ever have an issue like this in the future, please don't hesitate to contact our customer services team who will be happy to help.
Mrs. Anne Weaver, Thu 22nd August '13
"Thank you for the speedy delivery of the Simplicity trifle bowls and trifle bowl set, the good packaging of such fragile glass items was vital and I'm pleased to say they all arrived in perfect condition. I will certainly be ordering from drinkstuff again."
Sandra Levene, Wed 21st August '13
"Very happy and pleased. Looking forward every evening to my cosmopolitan cocktail prepared by my husband."
Monique Gilbert, Tue 20th August '13
"This was an excellent choice for a gift for our friends 60th birthday, it arrived promptly and when it was supposed to, it was very well packed and wrapped in its box, we were very pleased with both the site and the service and will come back to you again too."
Thelma Yates, Tue 20th August '13
"My order arrived very quickly and all in good order. Very impressed with the service."
Karen Naylor, Tue 20th August '13
"Great website, great selection of stock, great prices and great service. I will certainly use them again. Highly recommended."
Helen Sweet, Tue 20th August '13
"Exactly what we wanted. Order delivered safely. Many thanks."
Sheila Levy, Mon 19th August '13
"Prompt and reliable service and very happy with the product and also at good price as the product we ordered is not easy to find at a reasonable rate."
Mrs J Campbell, Mon 19th August '13
"Excellent & will be using you again as I stock my new home bar."
Gary Castle, Sun 18th August '13
"Stirrers are great! Postage a little high for such a small item but delivery was very quick."
P Carroll, Sun 18th August '13
"Item arrived well-wrapped in perfect condition quickly :)"
Liz, Sun 18th August '13
"Great items, great quick service."
Rosemary, Sat 17th August '13
"drinkstuff offered the best price for the glasses I purchased and they arrived promptly and without any problems at all. I recommend drinkstuff and they will be my first port of call for anything else I need. Good company, simple ordering process and fast delivery."
CS, Sat 17th August '13

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