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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Goods delivered at the time & date promised and at last year's prices. Full marks."
Frank McChrystal, Mon 27th May '13
"Products were high quality however the packaging was damaged and I was surprised at the lack of packaging considering there was glass inside."
Drinkstuff says: Thank you for your feedback Gemma. This has been passed on to our warehouse packing team to take in to consideration.
Gemma, Mon 27th May '13
"I bought: Hawthorne Cocktail Strainer, Memphis Straws Black, Free Flow Pourers Black, Stainless Steel Muddler, Aluminium Ice Scoop 5oz, I'm very happy with these products. The delivery to the Netherlands was a bit expensive, but it was worth it. I ordered at Tuesday and received the products at Friday. Perfect!"
Sven, Mon 27th May '13
"Your site was easy to use very clear the order arrived quickly, very good service, thank you."
David McFee, Mon 27th May '13
"Very pleased with these glasses. My husband prefers the tankard type of glass for his beer. So he was well pleased too! Speed of delivery and price excellent. Thanks."
Ruth Ellison, Mon 27th May '13
"The courier had been unable to deliver my parcel as I was out and the company phoned and e-mailed to arrange an alternative delivery date at a time that I would be in with no extra charge. My son has yet to try out his pizza blade so unable to comment on quality - but it looks good!"
Jo Billingsley, Sun 26th May '13
"Awesome, good quality service, delivery was quick and could choose a delivery date which was great! Product was also in mint condition and was confident that if something were to go wrong with the item I would have similar quality customer service =]"
Cal, Sun 26th May '13
"We ordered a wine fridge, which arrived quickly, but on setting it up one of the buttons did not work, I contacted drinkstuff and the next day a courier came and collected the old one and delivered a fully operational fridge, which is excellent. Excellent service and product, would recommend. (My husband wants another one for red wine!!!)"
Lorraine Apolon, Sun 26th May '13
"Great Value + Great Service"
Steve, Sat 25th May '13
"Ordered school milk bottles which are so sweet, almost too good to use. The paper straws also look great, and are a good length. Thanks also to the customer service team who arranged a next day delivery replacement as the courier lost the first parcel."
Sue Denmark, Thu 23rd May '13
"Having found a small cast iron skillet on drinkstuff, that I'd been searching for for months, I was equally delighted by the excellent service. The website was well laid out and easy to use, the ordering process was very straight forward, and the delivery service was very prompt. Perfect."
Steve Leaver, Thu 23rd May '13
"I bought 6 of the 1tr Ecken Beer Steins and although they were packed very well unfortunately one of them had got chipped. I phoned up the following morning and a replacement was sent out straight away. I wouldn't hesitate to order again from these guys, great service."
Dan, Thu 23rd May '13
"Nothing negative to say about this transaction, all positive."
Richard Stanton, Wed 22nd May '13
"Great product, good value, great site, quick delivery. Good service. Both product and site highly recommended. I will use this site again."
Sonya, Wed 22nd May '13
"Very pleased with the quality of the roulette wheel, solid and nice wood. Also very pleased with the delivery, received a message to indicate time and came within timeslot - very pleased all round."
Julie Fleming, Wed 22nd May '13
"Your company always gives me great service... thank you."
David Hartland, Wed 22nd May '13
"Extremely satisfied with my order! Quick delivery, reliable and everything accurate. Great value for what I got. Both were presents and went down a treat! Glad I found this site :)"
Caitlin, Tue 21st May '13
"I have bought things on two occasions. Both times the items were very reasonable, delivered promptly. Great service, I will be coming back."
Alistair Cain, Mon 20th May '13
"Have ordered stuff from here a few times, and always been happy with things - wouldn't return for more if I wasn't :-)"
Chas, Mon 20th May '13
"Great transaction, good communication, great products, will order again."
Jyoti Parmar, Sun 19th May '13
"Excellent service, good quality glasses, will definitely be buying some more and recommend to others. Very good!!"
Bryan Kishtoo, Sun 19th May '13
"I ordered a mounted bottle opener from another site which never arrived and was given a refund after 6 months. The item was for dad Christmas present so he was disappointed not to have anything at Christmas. Then I can across this site which had the exact same product but £5 cheaper! I ordered the bottle opener and it arrived the next day. Fantastic service, quick delivery and great gift for my dad. Cannot recommended this site enough."
Aisling, Wed 15th May '13
"This was the first time I had ordered from drinkstuff so it was fingers crossed time for me. However, I need not have worried at all. My goods were delivered on the arranged day with a choice to track my delivery up to its arrival. I was constantly updated and kept up to speed. Fantastic service and I will definitely use drinkstuff again and again. Well done and thank you once more."
Denise King, Tue 14th May '13
"Product was slightly more brittle than I imagined but not enough to complain about. The service however was exemplary."
Nigel Higgs, Tue 14th May '13
"An excellent service from start to end. Birthday presents for a landlady's 50th and was very happy. Thanks once again."
Ian Hart, Tue 14th May '13
"Quick delivery by good courier, parcel undamaged but sadly 2 of 24 glasses broken. Customer service immediately offered to send out 2 replacements or credit, took credit option and it was applied to my card straight away. Very impressed will definitely use again :-)"
Tony King, Tue 14th May '13
"I've bought cocktail making equipment twice now from drinkstuff and both times it has arrived promptly, been well packed and is of good quality. Also, it has been great value. Thanks, chaps."
Mike Payne, Mon 13th May '13
"I ordered my product on the 29th April and was still waiting for it on the Friday 10th May. I rang 3 times on the 3rd and no one got back to me, it was my fiancés birthday on the 5th and it was for his birthday. I then had numerous phone calls telling me it had been delivered and it hadn't. I then had a call to say it hadn't been delivered and it had been lost!!! eventually I got my product with another courier on Friday 10th. I have never had problems with drinkstuff before though, I do use them regularly and will continue to use them."
Drinkstuff says: We're sorry that you had these issue with your last order Kelly. Thank you for making us aware of the problem so we can get it sorted, we have been in contact with our rep with our courier, as this was below the standard of delivery service we usually receive from them.
Kelly Dalton, Mon 13th May '13
"Excellent customer service along with prompt delivery service. Will definitely order from this company again. Really pleased with the purchase we received."
Marion, Thu 9th May '13
"I searched the internet for glass bottles to serve water and other drinks and found that drinkstuff was very reasonably priced and there was a lot of choice. Delivery was quick and my only moan was that the bubble wrap around the bottles was so good it took me a while to open them!!! I will be back."
Jayne, Wed 8th May '13
"I was really happy with service. Delivery was quick, came with in time scale given. Items were as described and good quality."
Susan Heath, Wed 8th May '13
"Very happy with my order all items received on time, will definitely use again and again."
George, Wed 8th May '13
"Very pleased with choice of products on offer to purchase, some unusual and interesting, good quality. Prompt service and well packed. Will certainly purchase from your company again."
Lynne Williams, Wed 8th May '13
"I ordered some very delicate glasses - beautiful LSA champagne saucers, they were very well packaged and arrived safely. I also ordered a bespoke whiskey glass which comes with it's own ice mould. It's a novelty type thing but also a very nice looking glass! There is a huge range of choice on this site and I could have easily picked a dozen other glasses that I liked."
Helen, Tue 7th May '13
"Have ordered from drinkstuff for years and always received prompt, efficient service. Many thanks."
Melanie Hawes, Mon 6th May '13
"Fantastic service and great product. Received my order quickly and am very happy with it."
Jeanette Mellor, Mon 6th May '13
"Perfect! My dad loved the stainless steel measures. Swift delivery and very reasonably priced."
Kirstie, Mon 6th May '13
"Cannot fault drinkstuff. The items I ordered were delivered quickly, were well packaged and are good quality. Thanks so much."
Coriander Dean, Mon 6th May '13
"The order arrived on time. The quality of the plastic beer glasses is just as described; very high quality. I would both recommend & would definitely reorder through drinkstuff."
Iain Stewart, Sun 5th May '13
"Excellent quality goods, service hassle free."
Jim Wood, Sun 5th May '13
"Product is as advertised, quickly delivered. Will buy from you again."
Song, Sun 5th May '13
"Fast delivery, reasonable price, pleased with product!"
Jane Salmon, Sat 4th May '13
"Purchasing the goldfish bowls was a simple and quick process. The whole transaction took minutes and with next day delivery the process was a straightforward and efficient purchasing experience. Thank you."
Jacquie Richards, Wed 1st May '13
"Very speedy delivery and great service. Had a broken cup when order was received, telephoned and was given an apology and told a replacement would be sent immediately. There was no quibble or hesitation. Received the replacement within days. Very impressed and will definitely use again. Well done for great customer service, that's a rarity these days!"
Beverly Boreham, Tue 30th April '13
"Great value, great products. Will use drinkstuff again."
Seb Munsch, Mon 29th April '13
"I was struggling to order via the website over a weekend, which I found out subsequently was because I had not registered. However, the telephone number was easy to locate and the person who took my order was very helpful. The goods arrived in 5-6 days and seem to be of very good quality. I haven't put them to a good test yet, but they are certainly well constructed and seem robust. It would have been nice to order in packs of 6 (or order them singly) instead of the pack of 10, (ideally I wanted 12), but as they were exactly what I wanted, I placed the order anyway. I have been struggling to find any small round plate-mats. Why don't more people make small round plate-mats instead of massive square or rectangular ones? Plates are usually round, and it's nicer to have the cutlery beside the mats rather than perched on the edge of the mat. I would definitely order again from drinkstuff."
Jan, Mon 29th April '13
"Very quick delivery and the wine cubes were very easy to assemble. They look great especially when filled with wine bottles."
Nick Thompson, Sun 28th April '13
"Very impressed with the quality of the packaging and the speed of delivery. The wine glasses are a lovely shape and good quality. One happy customer."
Chris French, Sun 28th April '13
"They have a big variety of products and they are delivered fairly fast."
Diego, Sun 28th April '13
"Just what I was needing at the time and in the quantity I needed. Excellent delivery time. First class."
Douglas Mackintosh, Sat 27th April '13
"I received very good service, fast delivery and the product was very well packaged. The product was a small gift and was very much appreciated. Thanks drinkstuff."
Ian Drummond, Thu 25th April '13
"I was thrilled to find this beautiful china so keenly priced. I fell in love with the design as soon as I saw it, but it was too expensive from the store. I hunted about online for quite a while for the best price and delivery options. The whole set arrived the very next day and we have used it everyday since as it is perfect for casual and for parties. Highly recommend this site!"
Hannah Johnson, Wed 24th April '13
"drinkstuff have been very helpful in supplying the wine racks I needed. When stock has been unavailable I have been able to pre-order which has been useful. The racks are solidly made, which was what I needed as some of the wine will need to be stored for several years. I will be back if I need more."
Stephen Morrice, Tue 23rd April '13
"Very good service."
Glyn, Tue 23rd April '13
"Delivered when expected, fragile glass items packed well. Very happy."
Jennifer, Mon 22nd April '13
"V efficient and products are very nice. Highly recommended. Thank you."
Gill Hennebry, Sun 21st April '13
"Bought the Acacia wooden serving board. Very good quality and great value for money. Service and delivery were very good. Loved the product and would but from this site again."
Shirley Nickels, Sat 20th April '13
"My order arrived very quickly and I was very pleased with my Champagne glasses with Crooked stems. The order had been carefully packaged and I would order from drinkstuff again."
J Newey, Fri 19th April '13
"I recently ordered the Cadillac sofa from your company. I would like to say how pleased I am with the sofa and also the superb quality of service. From the initial order to the delivery it was absolutely first rate. My couple of emails were replied to quickly and the delivery was made on time. Even the delivery driver helped me unpack the item and struggled with me to get it in the designated room (in the end I had to take a window out - which if I hadn't insisted he should go, he would have even helped me with that - thoroughly nice chap!). Anyway needless to say I think this is the best company I have dealt with for a long time and will definitely recommend you and use you again. A genuine 5 star company!!"
Jason Gigg, Thu 18th April '13
"Looked high and low for good quality cinema seats. Dealt with Tony who provided fantastic service, agreed for me to come down a look at the seats. The seats are of fantastic quality and great value for money when compared to the many others I looked at. Delivery was fast and as promised with very courteous delivery guy. So impressed with the 4 seater in my home cinema, I decided to order another chair just 2 days later to make a 5 seater bank. Think you would be hard pushed to beat these chairs at this price point (I also visited a company who had the "Front Row" seats, these by drinkstuff are far better in my opinion (comfier and look better) and represent great value when you consider the extras like drink cooling, heated and massage seats etc. Very pleased!"
Joe J, Wed 17th April '13
"As always service was excellent and delivery was quick. We shall use you again."
Laurence Cope, Wed 17th April '13
"A beautiful eco-friendly product which came very professionally packaged and arrived very quickly after I had placed my order. 10/10"
Mimosa Percy, Wed 17th April '13
"Great value for money; quick, reliable delivery."
Lynn Stephenson, Wed 17th April '13
"I ordered a large quantity of items for Wedding. I was very pleased with the quick delivery and the quality of the items which were exactly as described. Would definitely use drinkstuff again. Many thanks :-)"
Maddy Hoath, Wed 17th April '13
"Contacted to advise one of optics I had purchased leaked and their customer service was brilliant. Replacement sent without question. Not often these days do you receive this response from companies after they have had your money."
Mr Barry Pruett, Tue 16th April '13
"I recently purchased a champagne bucket which came with a screw missing for the handles, I emailed customer services who got back to me within a hour letting me know that they were sending the missing screw out to me which I got within a couple of days (I know it was a little part but couldn't find I similar screw to fit) I never write reviews but feel the need to do so with drinkstuff... Thank you for the great service and excellent item."
Kaz, Mon 15th April '13
"Many thanks to drinkstuff for another smooth order and delivery. Will be back again!"
Shaun Gravenham, Mon 15th April '13
"Had to wait a lot to get my goods. The ladies on the phone very helpful and the fact is that the delivery was delayed a lot was not drinkstuff staff's fault. I would order again if there was an option with other options for delivery."
Attila Juhasz, Sun 14th April '13
"I was really happy with the service provided by drinkstuff. They kept me well informed of progress with my order - I knew exactly when it had been dispatched and it arrived quickly. Always useful as to ensure someone is available for signature! Would definitely use again."
Rachel Ladd, Sun 14th April '13
"3/4 glasses arrived smashed as they hadn't been individually wrapped, so smashed against each other in transit. When I requested a refund I was given back 3/4 of the amount (not counting postage)! Who does that?? What would I do with one wine glass? Anyway, I emailed again and the remainder was refunded. As it happens I didn't like the glass any more either! I have bought the same set before twice, and the stem has now changed so that it's thicker - the picture on the website is of the previous style though I think..."
Catherine, Fri 12th April '13
"We ordered 3 bar stools which are great for the price. The delivery process was perfect - got text the morning due to be delivered to say within what hour of that day it would be delivered."
Jan, Fri 12th April '13
"Ordered online, immediate confirmation of order followed by confirmation of dispatch! Goods arrived the following day! Amazing."
Dawn Ackland, Wed 10th April '13
"I was extremely impressed with the way the product was delivered to my door, although the same cannot be said for the courier who dropped the package over the 6 foot garden gate onto a flagstone floor. It was only due to the great care in which the product was packaged that the glasses survived. A great product package with care. Thank you."
David Bunn, Tue 9th April '13
"The items were delivered really fast, and the price was the cheapest I could find anywhere."
Paul, Tue 9th April '13
"The products themselves were here extremely quickly and were in perfect condition. I am extremely pleased with everything!"
Kieran Goodey, Mon 8th April '13
"Thanks, fast delivery and no problems."
Lorraine Wyse, Mon 8th April '13
"A very large selection of drinking glasses with various quantities on, an easy to use website. A choice of delivery times with an indication by email of when the delivery will take place."
Mervyn Vallance, Mon 8th April '13
"I rang the customer service number on the website having seen the products I wanted on the eBay shop. I needed super speedy delivery as a Bank Holiday was coming up and I needed them for a party - the eBay shop could not offer Express Delivery. I spoke to a very helpful young lady who told me where to find what I wanted on the website, order was placed and arrived next day. Party went with a bang - thanks!"
Liz Page, Mon 8th April '13
"Very helpful. Order promptly and safely received. Will be making a further order in the not too distant future."
Chris Errington, Mon 8th April '13
"Brilliant don't know how we managed before!!"
Mrs Rowles, Sun 7th April '13
"I have been very impressed by the efficiency that my order was dealt with. No complaints at all."
Debbie Lim, Sun 7th April '13
"Very pleased with all items, large dish was scratched but your customer services were excellent and I received a replacement."
Yvonne Craddock, Sun 7th April '13
"The Mustard and Ketchup dispensers are great, just what we wanted for our 50's Diner at home... The serviettes are the right size, but I think a little too high priced for the 600 I had to get.. Over all though these have added to our 50's Diner greatley"
Mike Tennent, Sun 7th April '13
"I ordered 2 sets of glasses and both arrived really quickly. However, one glass in one of the sets was broken. I sent an email, got a quick reply, and a new replacement glass arrived a few days later! Really good service, and I would recommend to anyone."
Nicky Brighid, Sat 6th April '13
"My item (quaffers) were originally damaged but one email you sent a new package out no questions asked. I needed a quick turn around as its part of a best man's gift bag, Lauren Binge sorted it out, excellent service, definitely use again!"
Paul Maiden, Sat 6th April '13
"Prompt delivery, goods exactly as expected, good value."
A Macleod, Sat 6th April '13
"Order came in good time and in good condition. Slightly smaller than I wanted, but the right height for my cupboard. The makers have made all their glasses taller which for me is a nuisance, but finding some from you that fit the cupboard was great. I really appreciated the fact that the size of the glasses was stated in the description. Many thanks."
Mrs M Coe, Thu 4th April '13
"The delivery driver was prompt chatty and the goods were just what I wanted."
Derek Brown, Wed 3rd April '13
"The item was just what I wanted (Cream Jug Mirror Finish 5oz / 125ml), exactly as described and the service was excellent with delivery faster than expected. I will certainly use you again."
Tony Munier, Wed 3rd April '13
"From your picture I imagined plastic red fishes in it!"
Nella Errera, Tue 2nd April '13
"Excellent website covering everything I was looking for in the Cocktail category. Pleased with every purchase I've made, from fancy straws to flashing drinking glasses."
Peter Hyde, Tue 2nd April '13
"I was very pleased with my order also very prompt delivery & would recommend your company to all my family & friends, the drinking jars went down well for my Cuban themed party."
Diane Sarjant, Tue 2nd April '13
"Lovely glasses."
A Barstow, Mon 1st April '13
"Great prices, great service! What more can I say? Next day delivery was very useful as well as working with a superb courier service that actually gave me an hour timeslot in which they'd deliver my goods! That's a very rare thing to find these days. I will be using drinkstuff again and again."
Martin, Mon 1st April '13
"Great service, will surely go back again."
T Pan, Sun 31st March '13
"These trays are really good, and great value for money. This was a third order for them, and we will probably need some more. Communication is excellent, and the text message saying they are on their way is a great idea, thanks for the stress free order."
John, Sat 30th March '13
"I thought drinkstuff was too good to be true, considering how low the prices are, but lo and behold everything arrived within days in perfect condition! Can't wait to use my new purchases for my party. Would definitely buy from drinkstuff again!"
F. Gallo, Sat 30th March '13
"Competitive prices. Fast delivery."
Vivien Shortland, Thu 28th March '13
"Extremely pleased with the service received. Having placed my order and paid £6.99 for the next day delivery service I received a phone call about 10 minutes later saying that as I was only 10 minutes drive away they would refund the postage if I wanted to pick the order up. Other phone calls I had regarding my order were dealt with very effectively and always in a friendly manner. Thank you, it was a pleasure dealing with you and I will highly recommend you to friends and family."
Karen Smith, Thu 28th March '13
"Order delivered when said it would be via a very good courier, all glasses came in one piece as the packing was excellent for this type of delivery. Bin was as it was shown and ideal for our social club, need some other items so will be getting them from drinkstuff."
Mr Anderson, Wed 27th March '13

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