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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Brought as a leaving present and arrived very quickly, exactly what was wanted."
kirstin henderson, Sat 4th March '17
"The product did not suit me. Phoning customer support, a return was quickly and efficiently organised. Could not ask more."
Colm Maguire, Wed 1st March '17
"happy - Fast delivery, good communication, product good."
Gosia, Wed 1st March '17
"I spoke to a very friendly lady on the phone to confirm that the polystyrene glasses are transparent. She was very helpful and friendly and I got through straight away without waiting in a queue. I haven't used the glasses yet but they were delivered quickly and look nice."
Laura, Tue 28th February '17
"I loved the glasses & my friend was thrilled with her present. When I realised the delivery company hadn't received my updated delivery address in time, the very kind lady at Drinkstuff contacted the delivery people & it was delivered to the new address within an hour, for which I am eternally grateful."
Shelagh Fanning, Tue 28th February '17
"Have used the company in the past and will do so again without hesitation"
Peter Howarth, Mon 27th February '17
"Ordered a few bar supplies for our micropub. Order was received quickly and all items were of good quality. Very pleased, thanks!"
Gail Maskalick, Sun 26th February '17
"I've used Drinkstuff a few times now, my wife & I are throwing a party for our Golden Wedding and it was cheaper to buy all of our glasses (180 guests) from Drinkstuff than to hire them. No glass breakage charges to worry about and after sell them on eBay should you wish. Prices are very good, shipping next day, but most of all Customer Service is excellent and very helpful, thoroughly recommended."
Leonard Mctoldridge''s, Sat 25th February '17
"Great quality, great price and quick delivery. Loads of variety and quality products for sale. I searched for a long time online for the products. I wanted and have no doubt I made the right choice with regards to supplier."
Dan Brooks, Mon 20th February '17
"On first delivery the cocktail shaker was missing from the set, but customer services dealt with it very promptly so was not a problem. Thanks."
Andy, Sun 19th February '17
"Speedy delivery, good communication regarding the delivery of the order and the glasses were of good quality."
Crystal Fletcher, Sun 19th February '17
"Excellent service! Fast delivery of high quality products! I will order again!"
Nataliya, Sun 19th February '17
"My second order with drinkstuff for glasses. Both arrived promptly, well packed in a strong box. Very pleased with both orders."
Julie, Sun 19th February '17
"The Cocktail set arrived on time. The set as itself looks very good. It was present for my boyfriend and he loved it. The book recipes is very useful. Every peace of the set was packed separately and everything was in nice blue box. Overall, I am happy with my purchase☺😊😊🍹Cheers!"
Veronica Serbezova, Sat 18th February '17
"Very pleased with my purchase. Affordable price and a variety to chose from."
Lola Sotonwa, Thu 16th February '17
"Excellent quality item and great delivery - would use your service again."
Carol O''Donnell, Wed 15th February '17
"I ordered gin glasses and they were delivered promptly, unfortunately one of the glasses had a slight flaw in it and after sending a photograph to drinkstuff of the flaw they sent me a new glass within days with absolutely no hassle at all."
Heather Haire, Wed 15th February '17
"Good quality polycarbonate glasses received, with quick delivery. Will be ordering further supplies."
Rainham Theatrical Society, Wed 15th February '17
"Top draw order and delivery process"
Dennis o''shea, Tue 14th February '17
"From point of order to delivery of the glasses it all went trouble free. My friend (whom i ordered the glasses for) is extremely happy. The quality of the product is very good as well as the price. Delivery to a foreign country posed no issues for the company. I now know where to go for all my party equipment."
Nigel Costin, Mon 13th February '17
"I have ordered many times now and have always been very happy with the glasses, the prices and fast dispatch. Thank you."
kerry walters, Mon 13th February '17
"great price and it arrived when you said it would thank you. All I need to do is now unpack and get it in the Garden! I will recommend you."
Barbara Green, Sun 12th February '17
"Goods arrived on time. They were packaged well. As advertised."
Andrea Slade, Sat 11th February '17
"Fast delivery, great products, well packed. Not my first order, will defo recommend. Good service."
Dora, Sat 11th February '17
"The after sales service and support after purchasing from Drinkstuff has been second to none. Always friendly and positive and looking at how to solve a problem, even after the warranty period is out. a special mention to Tony who was so helpful with both advice and sourcing the replacement parts. Many Thanks"
Andy Langwith, Sat 11th February '17
"We've recently refitted our Salon and ordered some glass one cup teapots which have created an absolute buzz of excitement with our ladies and gents. When I reordered the teapots were out of stock, however I received an email as soon as the products came back into stock and they arrived very soon after reordering. Very efficient and professional which in turn improves our service. Thank you"
Nirmla, Fri 10th February '17
"The service was very good from start to finish"
sandra hulse, Thu 9th February '17
"Really good products at great prices. My order was delivered on time as promised and I will definitely be ordering from them in the future. I would highly recommend this company."
Gillian taylor, Wed 8th February '17
"Last minute urgent requirement for banqueting roll. Discovered it close to home instead of 25 miles away from a previous supplier. Collected it within 1 hour and at a better price. Excellent quality. Definitely use again."
Cottred Village Appreciation Society, Wed 8th February '17
"Excellent service"
h allen, Wed 8th February '17
"Very good service, very easy to track the order and very good packaging!"
Ruth nahmias, Tue 7th February '17
"Ordered port sipper glasses with decanter on Tuesday and they arrived Thursday. Great price, delivery and talking point. Will be back to order more."
Colin McDowall, Tue 7th February '17
"From start to finish, very impressive service."
Danny Townsley, Mon 6th February '17
"I mixed up my delivery address and the company were very helpful in resolving this."
Alison Majuqwana, Mon 6th February '17
"Great service, product arrived promptly, well packaged and just as on the website."
Suzannah, Sun 5th February '17
"Absolutely no problems with my order. Delivery of the glasses ordered was great, well wrapped and secure. Matched perfectly with detailed description from the site. Thanks!"
Mark snowball, Sun 5th February '17
"I ordered some disposables and a drinks dispenser set from here. The drinks dispenser arrived faulty and they refunded straight away. Great customer service."
Fatima, Sat 4th February '17
"I ordered wine cooler, it arrived damaged and I was sent replacement within 24 hours. Very helpful and friendly staff. I will certainly use this company again."
annie, Sat 4th February '17
"Good service and quality products well described."
Paul Cook, Sat 4th February '17
"I've always had great service from drinkstuff and this was no exception."
Kim Read, Wed 1st February '17
"Great company, excellent service, terrific products."
Carole brewitt, Wed 1st February '17
"The speed and quality of service I have received is great. This is how customer service should be, but seldom is. I would highly recommend this company. Thank you."
Liz Barton, Wed 1st February '17
"After a disastrous Margarita at a local restaurant i decided to have a go myself. Researching the Internet i kept on coming back to this cocktail set. It''s got everything I need and the quality is excellent. And I love the recipe book. I paid for next day delivery and it arrived promptly. 100 per cent recommended."
Jeremy Stagg, Wed 1st February '17
"Fantastic customer service from Stephanie MacMinn. Love the range of products. I get everything I need for my bar on drinkstuff. I will be ordering again soon."
Louisa Soulsby, Mon 30th January '17
"Supplied exactly what was ordered and quickly."
John Taylor, Mon 30th January '17
"I've ordered twice from you recently and have been very happy with the service you provide. Fast, efficient service and excellent products - I will most certainly be ordering again."
Carole, Sun 29th January '17
"These were the cheapest price + delivery push top Kilner jars I could find online. My five stars are actually for the customer service though. A couple of the jars were broken and my email was responded to within minutes and replacements sent within a couple of days. Very nice people."
ruth, Sun 29th January '17
"Good prompt delivery. Well packed drinking glasses. Would not go anywhere else."
David Brown, Sun 29th January '17
"Great quality, great price and excellent service. Highly recommended."
Jill Hallett, Sat 28th January '17
"Great product, surprisingly good quality, and look stylish on the shelf being square in profile rather than round. My wife loves them, and having just acquired the habit of making olive oil in every conceivable flavour, is undoubtedly going to buy a whole lot more 😃"
Chris Atkins, Sat 28th January '17
"100% best Jager Bomb glasses. Perfect size and depth. Able to use over and over again aswell."
Joanne McLaughlin, Wed 25th January '17
"Only ordered 6 pint glasses but delivered just as require. The price is OK, order fulfilled as expected, so no complaints at all, thank you."
Simon Raperport, Wed 25th January '17
"I really needed this as a Coffee strainer and although it was very nice it was a bit too small for what I need."
Jean Hart, Tue 24th January '17
"Good service and delivery, very pleased with my glasses. Will use this company again."
Mr Hirst, Tue 24th January '17
"Really pleased with the service I received and the quality of the products. The products exceeded my expectations and for value for money. could not be better. Will definitely be buying from them again."
David Barrett, Mon 23rd January '17
"Finally, a glass straw dispenser which is exactly fit for purpose and very attractive."
Mgn, Mon 23rd January '17
"This is fantastic service and I would recommend to anyone. Brilliant telephone and email communication,they really could not be more helpful. Will definitely be using again. This is how every buying experience should be.Thanks drinkstuff."
tracy mclean, Mon 23rd January '17
"I've been looking for these spice jars for a while , quick delivery, well packaged and exactly what I wanted."
Hilary Milner, Mon 23rd January '17
"Really good stool and nice finishing all round."
Shailesh, Sun 22nd January '17
"Great service. Quick delivery. Excellent product."
Sara Orford, Sun 22nd January '17
"Very good service and speed of the delivery. Well packaged."
Susan Jenns, Thu 19th January '17
"Glasses were just what we wanted for a 70th birthday celebration. Delivered much quicker than expected"
David, Thu 19th January '17
"I ordered white cocktail glasses,they arrived very quickly,well packaged, I was very happy with them, they look a lot more expensive than they were, I would definitely order from this company again,very satisfied"
Linda Evans, Tue 17th January '17
"After phoning to find out where my order was a week or so after I placed it, I was told it had been delivered but I hadn't received it. Drinkstuff immediately resent the order and I received it in the next delivery, Thank you!"
Patricia Randall, Tue 17th January '17
"I ordered the ChillQuiet minibar fridge for my in-house ''pub'', which seemed to be ideal because of the claim that it made no noise. The fridge arrived swiftly, and was delivered on time within a pre-advised one hour time slot. However on reading the detailed instructions I realised that the fridge was not suitable because of the amount of ventilation space required around it. I telephoned DrinkStuff straight away, got through to Customer Services very quickly, and Claire was extremely helpful and said that I could try it to see if it was suitable, and send it back if not. However I decided I didn't want to even try it, as I could see that the ventilation requirements couldn't be achieved. I emailed Customer Services to say that I would like to exchange the ChillQuiet fridge for a different, more suitable model (Frostbite mini fridge) - and risk the fact that, unlike the ChillQuiet model, it would not have silent operation. Bridget at Customer Services explained that I would need to place a new order for the Frostbite model and arrange for collection of the ChillQuiet one, which I did. The same courier collected the original one and delivered the new one, again within a specified one-hour time slot (I paid a modest amount extra for next-day delivery). The replacement fridge is ideal - very spacious (49 litre), and although the compressor makes some nice, it is very much a background sound and doesn't bother me. When more than two or three people are having conversations in the bar, you can't hear it at all. So, all in all, great fridge, great value, and great service."
Robert Drysdale, Tue 17th January '17
"I had been searching the shops for small wine glasses with short stems to no avail. Thank goodness you had exactly what I wanted! I was also impressed by your range, reasonable prices and speed of delivery. Thank you."
Andrea Griffiths, Mon 16th January '17
"Really pleased with the glasses and at a good price."
Edwin T Hall, Mon 16th January '17
"Ordered 4 bottle drink stand it was delivered fast and had a small issue. It was replaced with no problem very quickly great service great product good company"
David, Mon 16th January '17
"very good service no problems very pleased"
t.wiles, Mon 16th January '17
"We were very pleased with our products. Exactly as described and packaged extremely well"
Teresa Whiteside, Sun 15th January '17
"Great communications. Sturdy packaging. Quick delivery. High quality items which all function well. Very reasonable prices."
Christine Docherty, Sun 15th January '17
"Delivered quickly and well packed. Glasses are of good quality and so far are surviving the dish-washer"
Michael Trim, Sun 15th January '17
"What a great company, fast delivery and glass items well packed. 5 star"
David Goss, Fri 13th January '17
"Great ice bucket, I ordered before Christmas, it arrived just in time for me to use over Christmas, ideal with grips, stored in the lid."
B.s.Sandhu, Fri 13th January '17
"items were good value for money, unfortunately the courier service let you down as wasn't delivered next day as requested. refund on postage & apology was given very quickly."
Sara D''Arcy, Thu 12th January '17
"As a restaurant we buy various cocktail making items and find that Drinkstuff is a one-stop shop for all our requirements. Fast, reliable and value-for-money"
Krimo, Thu 12th January '17
"We ordered our bowls by express delivery as we wanted them on time for an event but they were not delivered until the next working day as the depot had not received them from your company. So we then wasted 12.99 delivery charge. We would like a refund."
Drinkstuff says: We encourage all our customers to contact us in the first instance if there is an issue with any part of their order. We can see no contact has been made. We will contact you directly to resolve the issue.
Angharad Piette, Thu 12th January '17
"Lovely products at a great price. One was slightly damaged and a new one was sent out straight away with more cups. I will definitely be using drinkstuff again. 5 ☆☆☆☆☆"
Caroline, Wed 11th January '17
"My order arrived damaged, so I emailed to enquire about a replacement or refund, the next email I received was to say a new one had been dispatched and there was no need to return the damaged one, the freeze mugs are excellent as well, good quality and great to drink from"
Jake, Wed 11th January '17
"Parcel arrived promptly and in good condition. Not opened yet as bought for someone else. Drink stuff is always good to buy from."
Mrs M Macfarlane, Wed 11th January '17
"Great selection of products . Always something quirky to add to our basket . Delivery is really fast , well packed . Our daughter really enjoyed her cocktail shaker on New Year's Eve . We regularly order from this site and have used everything . The rocking whisky glasses were great fun ."
Paul hamilton, Wed 11th January '17
"Ordered some glasses they arrived well packed and very quickly, so would definitely use these guys again."
Jon, Wed 11th January '17
"Fantastic prices and service especially over Christmas period. Thank you"
Sally, Tue 10th January '17
"Great products, swift service, easy to navigate ordering process. Many thanks."
James Bettany, Tue 10th January '17
"Love the goblets, plenty of compliments at my New year party. Well packed and speedy delivery, very happy! :)"
Elaine, Tue 10th January '17
"Love the goblets, plenty of compliments at my New year party. Well packed and speedy delivery, very happy! :)"
Elaine, Tue 10th January '17
"Excellent glass for presenting an Irish coffee."
Brian Clemons, Tue 10th January '17
"Glasses were as expected. Delivery service excellent; fast and punctual."
Barrington Bowie, Mon 9th January '17
"Found drinkstuff through their Amazon listing. Order arrived in the stated time frame, a small query dealt with promptly and without quibble. Would recommend."
Chris, Mon 9th January '17
"I ordered some wine racks at a great price. Other websites were selling the same item for a significant premium. Very high quality wine racks for the price point, very well packaged, great comms and speedy next day delivery with tracking info provided - overall I am extremely pleased with the great level of service I received from drinkstuff. Many thanks."
Ciaran Hampton, Mon 9th January '17
"Exactly what I was after. Great dishes, on time and in good condition. The delivery guy was also very careful - a rarity it has to be said these days!!"
Paul Herbert, Mon 9th January '17
"Exactly what I wanted and at a fraction of the cost I could find them anywhere else. Great quality and prompt delivery. Couldn't ask for more."
Alex Burns, Mon 9th January '17
"It's very hard if not impossible to come across a company with excellent customer service in this day and age, you went above and beyond that to insure I received my order & in time for Christmas. Thank you all"
Graham Hall, Sat 7th January '17
"Delivery has been much quicker than expected. Items are perfect, as well as the service. I recommend drinkstuff."
Giovanni, Thu 5th January '17
"Superb customer service, when one glass arrived shattered l rang them and a replacement glass arrived very promptly and intact. Thank you"
Sarah buckle, Thu 5th January '17
"After the first delivery did not arrive the customer service was very helpful and efficient. The order was resent and arrived promptly. Will happily use the company again and highly reccomend."
ian speirs, Wed 4th January '17
"Loved all my products, will shop here again."
Annette, Wed 4th January '17
"The glasses were just what I was looking for, they arrived on time and in good condition, very happy with the product and service."
Graham Unwin, Wed 4th January '17
"Excellent wrapping, shipped and delivered on time. No breakages. Very happy with the product."
THOMAS ROWDEN, Wed 4th January '17
"Excellent Service. Thank you"
Emma Hindley SFM Security, Wed 4th January '17

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