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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Products arrived on time but when opened found there were 30% broken, when I contacted the company they replaced the broken glassware quickly and without a fuss. I will certainly use the company again for their prompt efficient service and after care."
David Hoyle, Wed 2nd January '13
"Good and quick service."
Sherika Bryan, Wed 2nd January '13
"My original order was incomplete as 2 of the items had not been included. However, these items were subsequently sent separately without quibble and they arrived quite quickly, well in time for Christmas. I would definitely order from drinkstuff again."
Ian Greensill, Wed 2nd January '13
"Excellent, service, price and products. I ordered with just 4 days to go for Christmas and received within 24 hours."
Sue, Wed 2nd January '13
"Many thanks for getting the beer glasses to me before Christmas. I had scoured all the likely shops and not found the product anywhere. You guys came up trumps and delivered very quickly at the busiest time of year. Thank you."
Chris Harvey, Wed 2nd January '13
"Great product arrived day after - service is amazing one hour time slot text to let you know when arriving, best service l have received in years."
Christine Thompson, Wed 2nd January '13
"I couldn't ask for better service or quality of product! Happy to recommend any time. Thank you."
Sue Naylor, Wed 2nd January '13
"Excellent service and delivery was super fast. Would highly recommend drinkstuff to friends and family and will be back myself!!"
Rhys Powell, Wed 2nd January '13
"Website easy to use. Item as described. Good quality and fairly quick delivery. Very pleased with item and service. Would definitely use drinkstuff again when required."
Rachel Essex, Wed 2nd January '13
"Very good service from drinkstuff. Glasses arrived in very good order. Thank you."
António Pedro Fachada, Tue 1st January '13
"Very satisfied with order. Was allowed to collect in person near Royston as delivery via Amazon was not very good over Xmas period 2012. Champagne flutes exactly as described on Amazon. Will use drinkstuff.com again."
Jasper van Dyk, Tue 1st January '13
"Really fast delivery even though I mucked up and put wrong postcode on order and had to contact courier who said I had to contact you. Called you, spoke to a really good customer service lady (think she was called Sue?), she sorted everything out and called me back as promised. Delivery arrived in good time for Christmas after all. Quality of goods... very good. Would definitely recommend this company."
Wendy Duncan, Tue 1st January '13
"I was very pleased with my order, the site was easy to use and I was impressed with the prompt delivery of my order, I would certainly recommend the company to everyone and would not hesitate to use it again."
Sam Rose, Tue 1st January '13
"Perfect product, delivered on time. Thanks."
Suzanne Welch, Tue 1st January '13
"1st time buying from this site, just before Christmas for a late present got the item very quickly and site very easy to use! Item was a great present that was very happily received!!"
Sharron, Tue 1st January '13
"I ordered 6 glasses from drinkstuff for a Christmas present. On receipt one of the glasses was cracked. I let the company know and within days I had received a replacement. Great service would definitely recommend. Thanks, Lesley."
Lesley Watson, Tue 1st January '13
"I personally am very happy with this company, quick order, quick delivery, it's really trusty."
Tamang, Tue 1st January '13
"Ordered 4 x Stella Artois glasses which were very reasonably priced and were despatched promptly, well packaged. Would order again."
Vicki Woolcock, Tue 1st January '13
"This is the second time I have used drinkstuff and would certainly buy from them again. Good choice, reasonable prices and efficient delivery."
Mike McGraw, Mon 31st December '12
"I was really pleased with the product as it was just as I expected from the online picture and was good quality for a very reasonable price! Delivery was fast and it arrived very well wrapped. Would definitely use the site again."
Anna Jones, Mon 31st December '12
"A prompt service and well packed glasses arrived unbroken and in good time for Christmas. I would have preferred to buy a smaller quantity than the minimum 12, however this does not detract from the good service."
Mel Stone, Mon 31st December '12
"Brilliant service, very quick, no fuss, recommended."
Derek Hulin, Mon 31st December '12
"I found the delivery to be very quick and the prices very reasonable. My only issue was I ordered a pack of 5 drink pourers and only received one. Other than that my order was perfect."
Drinkstuff says: Thank you for your comments Natalie, we hope you have now received the other 4 pourers.
Natalie Hogan, Sun 30th December '12
"Highly recommended! Smooth transaction, arrived very quickly! Thank you very much! My friend loved his Christmas present! :)"
Jenni, Sun 30th December '12
"I had used drinkstuff before, and received an email from them on the morning of 23rd December letting me know that I could still receive items before Christmas if I ordered by 1pm. What a surprise that was! I thought it was far too close to Christmas to get delivery in time, especially at such a low price! I had been dreading facing the shops that day for last minute shopping, and thanks to that email, I sorted stocking fillers for 4 people in under ten minutes!! I didn't even have to go out :) Excellent product range, much of which was on sale, and fantastic delivery. Very happy customer! So I would like to take this opportunity to extend a HUGE thank you to all at drinkstuff for making this possible, you have certainly saved me a lot of time and stress today! I wish you all a very Merry Christmas, I hope you all have a well-deserved break after the mad rush of last minute orders from people like me! All the best in 2013, and I will definitely be visiting your website again!"
Brigitte de Coriolis, Sun 30th December '12
"I ordered the Relax brandy glasses which are really good quality, good value and most importantly very quirky and different. As these were Christmas gifts, I was getting a little nervous when after ordering on the 10th Dec with items in stock, my order was not dispatched until 14th and then not received until 21st. My advise is order nice and early."
Laurie, Royston, Sat 29th December '12
"Excellent Xmas gift for the boyfriend. Wished I thought about buying a juicer press for the lemon & limes. Delivery updates were great! Thanks!!"
Elaine, Fri 28th December '12
"I used the website to place an order for next day delivery on a Thursday. The payment was taken from my account the same day, but a system glitch meant the order wasn't processed, After two phone calls where no one seemed able to help, the parcel miraculously appeared on Monday, (a working day late for my secret Santa) despite being told it wouldn't arrive until Tuesday and asking for a refund. Whilst the glass itself was as described and exactly what I was after, I won't use them again because I can't trust them to deliver on time."
Drinkstuff says: We're sorry that you have had this experience with our delivery service Samantha. Unfortunately during the festive period couriers across the country experience large quantities of parcels and delivery can be slower than expected.
Rest assured that we will bring up this matter with our courier, however we must stress that this was due to the busy Christmas period and is not a regular occurrence throughout the rest of the year.
Samantha, Fri 28th December '12
"Saw Welly Glass referred to in Telegraph article. Bought on a whim as a gift. Great glass, arrived super fast over Xmas period and it was very well packed. Great service. Thanks."
Amanda Worthington, Fri 28th December '12
"Fast and efficient service. Ordered a late Xmas present and it was delivered within 2 days. Thanks."
Mrs S Turner, Fri 28th December '12
"Clear and easy to order, prompt service - exceeded expectations."
S. Proudlove, Fri 28th December '12
"Bought this thinking it might be a bit cheap looking but was shocked at how well it looked, very classy, is a perfect gift for anyone or for yourself. Thank you."
Nicky Oliver, Thu 27th December '12
"I ordered these products and paid extra for early (Saturday) delivery. They didn't arrive until the following Monday by which point the purpose I had bought them for had passed. I was pleased that the delivery charge was refunded without hassle but I didn't receive the items in the time I required and paid for so on the whole was disappointed. I got no contact telling me the items would not be delivered on time and since your offices are not open on the weekend I couldn't follow it up myself."
Drinkstuff says: Thank you for taking the time to leave your comments Stuart, and we are sorry that your order arrived outside of the expected delivery period. Unfortunately the weeks leading up to Christmas can bring unprecedented delays. We are glad we could help with compensating for your late delivery.
Stuart, Wed 26th December '12
"I was very pleased with a speedy delivery well in time for Christmas. It had been difficult to find the shape of glasses I was after but luckily found just what I wanted on your website. Very well packaged too - obviously a necessity with glassware. Highly recommend."
Mrs D Binley, Wed 26th December '12
"Cocktail stirrers were as shown on the website and exactly what I was looking for. They arrived on the date specified, not fast delivery but fine."
Gabrielle Lloyd, Mon 24th December '12
"I think the standard of packaging was very good, the glasses were in there on boxes inside a large box and well padded out, they arrived well inside the delivery time I was told."
Mrs Jill Coless, Mon 24th December '12
"Excellent service...!"
Lori, Sun 23rd December '12
"Great and safe packaging and speedy delivery. With prompt emails on the progress of my order. Couldn't really ask for much more."
D Laheru, Sun 23rd December '12
"Delighted, will deal again."
Minnie Hodge, Sat 22nd December '12
"The item arrived quickly but was broken. A quick phone call to a friendly customer service lady was made and I was offered a refund or replacement. What I ordered was a gift for my father so I went with the replacement. This arrived just as quickly, with extra packing, and was in one piece. All in all I am very pleased with my order, the service and the price."
Adam Hollingworth, Sat 22nd December '12
"The item arrived quickly but was broken. A quick phone call to a friendly customer service lady was made and I was offered a refund or replacement. What I ordered was a gift for my father so I went with the replacement. This arrived just as quickly, with extra packing, and was in one piece. All in all I am very pleased with my order, the service and the price."
Adam Hollingworth@hotmail.com, Sat 22nd December '12
"Looks great on my home made table, most professional look you can get!"
Terry Dowsing, Sat 22nd December '12
"The two 50ml spirit measures I bought came very quick indeed. They are of very good quality too. I'm very happy and would buy from here again."
Paul Holmes, Sat 22nd December '12
"My order was received within a few days of ordering. On opening the package one glass was smashed. I called drinkstuff and left a voice mail message, a lady called me back almost immediately and said she would send a replacement. It arrived within a few days. Great service, brilliant product. My husband has wanted proper beer mugs for years, can't wait for him to open them at Christmas."
Caroline Morris, Thu 20th December '12
"Good service, prompt delivery."
J E Tinney, Thu 20th December '12
"I'm quite happy with the product, my title is because I ordered two of the same product but received only one. I ordered another one which was not a problem for you but I then had to waste another day waiting in. My delivery date was given as 18th but on the morning of the 17th you sent an email to say it would be that day which I did not see till around lunch time as I'd made arrangements for that day so I could stay in on the 18th so it ended up not getting here till 19th hence my title."
Drinkstuff says: Thank you for taking the time to leave your comments Margaret. We will of course pass on your delivery issues to our courier. Please see our email regarding this issue.
Margaret Mcarthur, Thu 20th December '12
"Great service, every item as described, good value for money, I am extremely happy with my order. Arrived very quickly also. I would definitely use drinkstuff again."
Maxine Collins, Thu 20th December '12
"Bought this as a gift for my brother, I'm sure he will love it."
John, Wed 19th December '12
"Great product. Prompt postage and my friend is so pleased with this birthday gift we are having cocktails at her place on Saturday night (result!). The book is great too, very informative and well illustrated. Will come back to this site for all drink related gifts."
Nic Walker, Wed 19th December '12
"Goods arrived promptly, well packed in excellent condition. I am happy to recommend your website to others. Thank you."
Jill White, Wed 19th December '12
"The delivery company I assume had difficulty finding our house as when I was tracking my order I saw that delivery had been attempted but I had not received a card to say I was out. I phoned drinkstuff and the person I spoke to was helpful and passed on directions and later that day I did receive my order which I am pleased with. It would be useful to have a section for special instructions when ordering as this seems to be quite a recurrent problem - admittedly because our house is difficult to find. This would save hassle for the delivery people and myself having to phone to give directions at a later date."
Anna, Wed 19th December '12
"So easy, just click and forget, very good service."
Jason Woodfield, Wed 19th December '12
"Wonderful and speedy service!"
Lisa, Wed 19th December '12
"A quality service from a company I had not previously used, my order was despatched quickly and efficiently and tracking the consignment was easy and helpful The products were exactly as described on the website and will no doubt be put to good use during the festive season!"
Stephen Nicholson, Tue 18th December '12
"Ordered and delivered within the time frame agreed. Easy web site to access and follow through after care. Would recommend the site."
J Young, Tue 18th December '12
"The first Mojito kit that I ordered reached the distributor but was damaged and the courier would not deliver it. I contacted drinkstuff and they promised to send out a replacement right away. This kit was received yesterday - just in time to wrap and give to my son for Christmas. The service I received was excellent and the disaster of breakages was turned into a successful delivery!"
Pamela Harrison, Tue 18th December '12
"Super speedy delivery. Products great. Thank you for being so reliable. This is a 5 star service."
JP Barnwell, Tue 18th December '12
"The stainless steel frying pan was bought as a Christmas gift so it hasn't been used yet. It is the only small SS frying pan I could find without paying approx £100.00! It appears to be good quality and excellent value for money. It arrived fairly quickly. I would buy from drinkstuff again."
Heather Armitage, Tue 18th December '12
"Quick delivery & great choice of items to choose from. I'm sure my hubby will be pleased with the items for his new bar!"
Mrs A Grant, Tue 18th December '12
"Really pleased with the service - called the company direct and paid over the phone - great customer service and the items arrived within 5 days - the packaging was excellent - delighted with my purchase and will not hesitate to recommend to others and will definitely be ordering in the future."
Julie Trever, Tue 18th December '12
"Originally ordered on line at Debenhams. Wrong item delivered then replacement order cancelled because out of stock and I was not advised. I only found out via a credit on my credit card account and then checking order tracking on their website - even though they had originally confirmed that it was still available when the replacement order was made. Internet search found one in stock at drinkstuff. Rang the order through as I wanted to confirm stock after Debenhams experience - and it was a couple of pence cheaper even allowing for postage cost. Excellent service and stopper received within 3 days."
David Dingsdale, Tue 18th December '12
"First class delivery service. Order received on time and was what I expected. Thank you very much."
Paul, Mon 17th December '12
"Have used the company several times and delivery times have been good, standard of item and packaging superb."
Jim Crawley, Mon 17th December '12
"Not a huge order, but still processed with the same excellent customer service. Prompt delivery and well packed ensuring no breakages en route."
Nadine Thomas, Mon 17th December '12
"Excellent service. Goods as described. Fast delivery - What else can you want ?"
Denise Carpenter, Mon 17th December '12
"Fantastic buy, loads off fun with the lads. Good quality product, doesn't feel like its going to smash or anything. Very good, quick P&P."
Jacob, Sun 16th December '12
"My items arrived very quickly, but upon opening, the box was damaged. I emailed drinkstuff, and received a replacement within 48 hours! Excellent customer service. Great product. Would definitely buy from them again. Thank you!"
Lisa, Sun 16th December '12
"I was looking for these glasses and found your website, amazing exactly what we wanted and more besides. We will be ordering from you again. Fast efficient process, packaging excellent."
Carol Lucas, Sun 16th December '12
"Ordered the Hula Cool Colours Vodka Glasses as a gift. Quick delivery, well packaged and V cool product. Recipient loves them and tries to drink everything out of them now!"
J Lane, Sun 16th December '12
"Everything delivered on time, and intact. Recommended by me!"
Nadine, Wed 12th December '12
"I ordered and was surprised to receive the goods a few days later. Quick and excellent service, packaged well and fantastic communication. Thanks."
Lindsay Turnerk, Wed 12th December '12
"Found your site when searching for traditional beer glasses. My order was really well packaged and arrived promptly. Also ordered some cider glasses for a present which were so lovely we decided to keep them. They make perfect chunky wine glasses. Excellent service I will shop with you again. Thank you."
Gill Scowcroft, Wed 12th December '12
"Cheap, good quality and efficient. Great service for a party emergency."
Emma, Wed 12th December '12
"Very pleased with the item I ordered. Fast delivery too :) Thanks, will definitely be shopping here again!"
Natalie, Wed 12th December '12
"The only thing that wasn't impressed with was the fact that the order was left on my doorstep in the open with no shelter in full eye sight of anyone from the pavement. Not very security concious."
Drinkstuff says: We're sorry that you had this issue with your order Gail. We have passed on your comments to our courier company.
Gail Whyte, Wed 12th December '12
"I am pleased with the quality of the glasses but for one thing. When drying one of the glasses I found a small shard of sharp glass in the bottom dimple which could have cut my finger. I managed to use a spoon and pick most of it off to the point where it is now a small raised area. I did not really want to go through having to repack the items and sending them back so I have kept them, but please make sure if I order some more glassware in the future that the areas are checked. This is the reason why I have given 4 stars instead of 5 stars."
Drinkstuff says: Thank you for your comments Paul. If you ever have issues like this with anything you purchase from us, please don't hesitate to get in contact with our customer services team who will be more than happy to help you with any problems.
Paul Goodwin, Wed 12th December '12
"Easy to use website, swift delivery, well packaged, good price. Overall cannot be faulted and will use again."
Gemma, Wed 12th December '12
"Wonderful service and speedy delivery. Great range of products. Highly recommend."
Toni Gilbert, Tue 11th December '12
"Really good service! Quick and well packaged delivery. Products are a gift, so haven't been able to give them yet, but I'm sure they will be gladly received. Will definitely be using the site again, lots of products at a great price to choose from!"
Kari Louise, Tue 11th December '12
"Ordered novelty glass, order arrived exactly when it was supposed to and the product was just what I was looking for."
E Clark, Tue 11th December '12
"I am very impressed with your prompt response to my email reporting 2 of the domes cracked in transit . They were replaced immediately. Thank you very much."
Mrs E.J. Phillips, Tue 11th December '12
"Following an order this company provided excellent communication and service with regards to a part that had arrived with minor damage. They instantly sent out a replacement. Thanks guys. I am very happy with the stein glasses!"
Jonathan Merrington, Tue 11th December '12
"I needed ice cubes for a display. The product arrived carefully packed and delivery was speedy. Good service, good product. Have bookmarked the site, will use again in future. Many thanks."
Madeleine Edwards Cook, Tue 11th December '12
"Great service, very quick, very professional."
Suz, Tue 11th December '12
"I had a problem making an online payment and I received a surprising telephone call back an hour later offering payment process assistance. I had changed my mind in making the purchase, but any company that shows such seriousness when it comes to a business opportunity would also deserve my custom. Kindly regard me as one of the many satisfied customers I'm sure you have on your books!!"
Albert Tembo, Tue 11th December '12
"Order received very promptly & well packaged. Although there was a flaw in one of the glasses, your customer service advisor was really efficient & helpful & got a replacement out with no fuss. I will definitely be back & would recommend to anyone."
Julie Miles, Tue 11th December '12
"The goods arrived in the time frame shown in the email and the delivery guy was very pleasant. The ice bucket is now poised and ready for the Christmas onslaught of my boozy friends and lives up to both description and expectations."
W M Wood, Tue 11th December '12
"Hi, recently ordered some coffee glasses and was very pleased with the items and prompt service. Great stuff. Thanks."
Garry Lengthorn, Mon 10th December '12
"All items received on time and I am very happy with them."
Victor Ware, Mon 10th December '12
"As with previous orders same high standard of customer service combined with a quality product competitively priced."
Sylvia McCann, Mon 10th December '12
"Very quick delivery and very high quality products at competitive prices."
Ruth Wise, Mon 10th December '12
"Fast efficient service with all items received intact."
Pat McCosker, Mon 10th December '12
"Extremely satisfied with your service and quality of goods. Thank you."
Muriel, Sun 9th December '12
"Fast service, goods very nice quality glasses well pleased."
Peter Taylor, Sun 9th December '12
"Excellent items, excellent service, will definitely be returning :)"
Kelly Moore, Sun 9th December '12
"A++++ service, as this is a Christmas present it has yet to be used, would use this site again, many thanks."
Linda, Sun 9th December '12
"Fantastic service and will definitely buy more stuff soon."
Tim Hardys, Sun 9th December '12
"My order was dealt with and despatched promptly. Unfortunately, although very well packaged, one of the glasses had been broken in the scrummage of the Christmas delivery system. When I reported this I received a very reassuring e-mail from customer services to say a replacement would be sent, another e-mail when it was despatched and was then delighted when the glass arrived safe and sound within a few days. Great glasses and great service - quite rare these days! Would certainly recommend."
Val Mullins, Sun 9th December '12
"I am pleased with everything I have bought so far. I just wish I had known about some of the offers earlier as it is expensive to pay postage every time."
Sharon Russell, Sat 8th December '12
"Ordering on the website is easy, delivery is quick and they have a great range of products. Will be using again in the future."
Sara, Sat 8th December '12

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