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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Very happy with my purchase. And delivery was spot on."
Brett, Wed 28th November '12
"I ordered these items but had to return as I had mistakenly ordered the wrong size, the processing of my order, return and refund was very straightforward and dealt with quickly. I have been kept fully informed via e-mail of the status of my transactions. When I contacted the company by phone - the staff were very friendly and helpful. I would not hesitate to use this company again."
Lynne Matthews, Wed 28th November '12
"Received on time and in perfect condition - what more could one ask?"
Marion, Tue 27th November '12
"We placed an order for 4 cinema chairs and the colour we chose was made to order thus quite a long delivery date. Tony offered to loan us 4 chairs in the interim which meant he had to deliver twice, not an easy task as these chairs are really heavy! Nothing was too much trouble and we were absolutely delighted with the service! Well done!"
Neil White, Tue 27th November '12
"I checked out the internet for a cake stand and came across it on your website. Crystal clear descriptions. It was exactly what I wanted and the price was excellent. Check out was very easy and delivery... well 48 hours later they were delivered and that was on a Saturday. Well packed and safe and sound! Keep up the fantastic service. We will certainly use you again."
John Kimble, Tue 27th November '12
"Well packed, rapid service. Will definitely use again."
Tony Farrell, Tue 27th November '12
"Excellent delivery. First class."
Martin Harrison, Tue 27th November '12
"Excellent bargains with the drinking jars, great condition and fast delivery, thank you =)"
Joanne Cosford, Mon 26th November '12
"I needed glassware urgently for a special dinner party. drinkstuff had just what I wanted at a reasonable price. Delivery was super quick. I was really pleased with the service provided and will definitely use this service again. Excellent - highly recommended!!"
Jacqui Hughes, Mon 26th November '12
"We ordered the Hollywood bar. Now that we finally have all the pieces and have put it together, we really like the product. Unfortunately it took 3 deliveries to get all the correct parts. The bar is very difficult to assemble and definitely needs two strong adults to do so. As a completed product it looks great and is just what we wanted, but we were disappointed at the difficulties encountered."
Drinkstuff says: We're sorry that you had these issues with your delivery, but we are pleased to know that it has finally reached you all together.
CG, Sun 25th November '12
"Many thanks for the prompt dispatch of my order it arrived in time to give to my friends at the weekend, I had ordered similar items from the USA but that order was cancelled and left me with no choice to look elsewhere, the order I placed with you was similar to the items I ordered from the USA and my friends were very happy with the products very pleased indeed with your company many thanks."
Ian Brown, Sun 25th November '12
"Fantastic product fantastic service - thank you."
Muriel Dobney, Sun 25th November '12
"The company has been professional throughout the whole order, an easy site to use and when I had a problem it was quickly resolved. Thank you!"
Mrs Doreen Len, Sun 25th November '12
"Very good."
A, Sun 25th November '12
"I ordered acrylic glasses that were very good value. They arrived just a couple of days after placing the order and are brilliant quality, far better than the price suggested they could be. Regrettably, one wine glass was broken. I sent an email same day and followed up with a phone call the following day to be advised the replacement glass was already en route - pity, I hadn't checked my inbox first as the confirmation email was there! Fantastic quality products - cannot fault the service received, thank you."
Jayne Day, Sat 24th November '12
"As always very speedy delivery - great service."
Lynn Welsh, Sat 24th November '12
"Thank you for product. However, it was delivered to the house over the road which is also number twenty two the same as mine but a different street name to mine. Eventually my neighbour brought my parcel to my house. Had he not done this I would never have received my goods or have any idea what happened to the parcel. Extra vigilance required by delivery company or a card left to say where the parcel has been left. I do not wish delivery driver to be in trouble but extra care required Thank A. Vranch."
Drinkstuff says: Many thanks for your comments Anita. We will pass on your comments to our courier service.
Anita Vranch, Sat 24th November '12
"1 of the glasses was chipped on arrival, called up to advise and received replacement glass within a week. Only reason not 5 stars. Fine purchase otherwise, and prompt delivery."
Bryan, Sat 24th November '12
"These glasses are really great. They arrived quickly and were well packaged. Made a mistake on my initial order, but rang drinkstuff and was dealt with quickly and efficiently to enable me to receive the products I wanted. Thanks for a great product and service."
Linda Hyem, Fri 23rd November '12
"Exactly what I wanted and was expecting."
John Roberts, Wed 21st November '12
"Exemplary service from drinkstuff. Your courtesy and consideration of our requirements has been very much appreciated. Hope to do further business with you all. Many thanks."
Salts Diner, Wed 21st November '12
"Very efficient with dealing with the order. However we decided the items we ordered would not be suitable for our needs for this occasion. I will however purchase from them again, due to the service which was provided."
Mrs Leach, Wed 21st November '12
"Everything arrived well packaged. Not the quickest delivery, but cheap."
James Jones, Wed 21st November '12
"Wanted a bit of silliness for the Christmas drinks and the fuzzy cocktail sticks, umbrella straws and glitter sticks will go down a treat. Great customer service too, was all sorted out when the order went a bit pear-shaped with very little fuss."
Lin Silverman, Wed 21st November '12
"Not only really great prices, but all good quality. I needed fast delivery and it all came well packaged and on time. I was really impressed also with the efficient admin and follow up email confirmations. It was the first time I have used them, but I will use them again with confidence."
Emma, Wed 21st November '12
"Was delighted with speed of delivery and coupe champagne glasses are good size and value for money. Will be recommending them to others."
Eileen Hillier, Tue 20th November '12
"Quick, good price, good quality."
Sarah, Tue 20th November '12
"Bought these after a holiday in Tenerife where they were used in a favourite restaurant, brought back the memories, but not the weather. :) Fun glasses, fast delivery, thank you."
David Wilford, Tue 20th November '12
"Excellent service and quick delivery, will use again and again. A**"
Andrea Smith, Tue 20th November '12
"Excellent and quick service."
Rowena Hoyland, Tue 20th November '12
"My order arrived within four days of ordering. The product was of very high quality and exceeded my expectations."
Olwyn, Tue 20th November '12
"Great fun products very quickly and efficiently delivered. Excellent customer service."
Peter Wilde, Mon 19th November '12
"Very happy with the dealings. would most definitely deal again. Orders are always correct, no breakages had, and very prompt service."
Allan Shannon, Mon 19th November '12
"Arrived promptly, well packaged. Very pleased."
C Lim, Sun 18th November '12
"My order was shipped very fast of which I was most impressed however we did have 11 broken or cracked cups in an order of 150 which was a bit disappointing as I had 145 mini desserts in these cups and I was left a bit short. Otherwise the not broken cups were of a good standard."
Drinkstuff says: Thank you for your comments Renee, if you ever have any issues with an order you receive from us please don't hesitate to get in contact with our customer services team who will be happy to help you.
Renee Truter, Sun 18th November '12
"Extremely pleased with delivery and product. The delivery man was polite and cheerful."
Ann Russell, Sun 18th November '12
"Glasses were just as expected; beautifully packed and delivered next day. Brilliant."
D. Singleton, Sun 18th November '12
"Fast & efficient service."
Rebecca Wilkins, Sun 18th November '12
"Excellent service, brilliant products. Work has never been easier."
Ryan, Sun 18th November '12
"My order was placed, promptly dispatched and received within the time specified - in fact it was sooner, just a few days. Apart from being very pleased with the set, I was again impressed with the care taken with packaging and quality of product. This is the third time I have ordered from drinkstuff ranging from Martini glasses to Margarita glasses and I have never been disappointed yet - everything received as advertised. I thoroughly recommend to anyone considering placing their first order - particularly with the onset of Christmas approaching. Well done"
Stuart, Sun 18th November '12
"Recently ordered two sets of "Irish Coffee Glasses Gift Set Striped Design". Unfortunately upon arrival two glasses were damaged, probably by the couriers. I sent photos of the damage along with an email. Had a very prompt reply asking if I would prefer a refund or new glasses to be sent. I asked for replacement glasses and within a couple of days, two complete new sets arrived free of charge. How's that for amazing customer service. Would not hesitate to use them again."
Dave, Sat 17th November '12
"Although well wrapped, the box was a little squashed, but goods intact."
Mrs S M Reay, Sat 17th November '12
"Just to tell you that the service and the speed of the delivery was just spot on and look forward to my next order thank you all. Happy days."
Cameon Colquhoun, Fri 16th November '12
"Excellent service!! The American red cups were a surprisingly special addition to the party and really got everyone in a good mood! HIGHLY RECOMMEND for any party and will definitely use again :) great quality and next day delivery service was so efficient, kept me updated via email of where the package was! Thanks :)"
Sheena, Thu 15th November '12
"I received my Guinness clock and am well chuffed with it...It's a xmas present for my brother and in all the 44 years I've known him, this'll probably be the best gift he has received from me! I'm a Happy Customer and I'll be sure to get more drink stuff from drinkstuff! Many thanks, Andy."
Andy Biddle, Wed 14th November '12
"After visiting drinkstuff.com for the first time I could not believe I had not seen this site before! Although I was just wanting a few "fancy" items (straws, picks etc) for the festive season I found an excellent range of products and even some nostalgia! Good prices and speedy delivery - will certainly use this site again and will definitely recommend to friends! Thank you drinkstuff!"
Fi, Tue 13th November '12
"The order was processed and despatched most efficiently. It was a relief to find robust, disposable, one piece wine glasses with a decent capacity, no fiddling around with detachable bases makes a picnic in a car park so much easier! The beer and spirit glasses were great too. Your products and service are highly recommended."
Diana Whitley, Tue 13th November '12
"The item was excellent - really good quality and brilliant value for money. Item arrived quickly and service was excellent."
Lisa, Tue 13th November '12
"I ordered a few things from the website, loads of novelty drinking things! Fast delivery and amazing quality! Can't wait for hubby to open at Christmas! Only down side is the price, abit pricey could do with a few offers or free delivery! Apart from that great :D"
Drinkstuff says: Thank you for your comments Rachael, we offer free delivery on orders over £50, and keep an eye out for our drinkstuff newsletters which will have regular offers and price reductions.
Rachael, Tue 13th November '12
"Unfortunately the bottle stand I ordered was faulty. I contacted customer services who were very helpful and sent another one out (with extra packaging)! This one is absolutely fine, no problems at all. I'm very happy with the way things were dealt with and would happily order again from drinkstuff!"
Marina McCarthy, Tue 13th November '12
"Thank you, great service."
Anthony Vinton, Tue 13th November '12
"Excellent service, not to be faulted for a delightfully naughty item - going to be a massive hit with my South African friends as small gifts for their hospitality."
Patty Blench, Mon 12th November '12
"The Whiskey Rocker glasses were packed very safely. I received them quickly and in perfect condition. Would definitely use drinkstuff again :-)"
Louise Luxford, Mon 12th November '12
"All goods arrived promptly and were exactly as described."
Wayne, Mon 12th November '12
"I purchased a traditional wine rack, suited my requirements as advertised, delivered next day."
Norman Booth, Mon 12th November '12
"Very prompt delivery and very pleased with the glasses. A fantastic range on offer."
Veronica Allgood, Mon 12th November '12
"Easy to use website, good prices, quick delivery and quality item! Cheers"
Scott, Mon 12th November '12
"Came perfectly on time. Item as described with no problems at all!"
Scott, Sun 11th November '12
"Really delighted with the service, delivery times and the quality of my order. Overall experience was 10 out of 10. Would use again and recommend to all!!!"
Kayleigh Norria, Sun 11th November '12
"This was my first order from drinkstuff.com and I have to say that the ordering process was a very easy and pleasant experience. One of my items arrived broken (even though it was very carefully wrapped up in bubble wrap) I sent an email to the people at drinkstuff's customer service department and received a reply very promptly. The item was replaced and my replacement item arrived very quickly. I am very pleased with my items and the service I have received from the people at drinkstuff.com and can honestly recommend them to everyone. (and no, I don't work for drinkstuff and I don't get commission for submitting a good review, I'm just very pleased with the overall service I have received and want to share my experience to help other people who are considering to purchase from/use drinkstuff.com"
Mr F. v. Rooy, Fri 9th November '12
"Fast delivery and the glassware was very well wrapped and protected. Would definitely order from here in the future."
Kerry Ward-Rotherham, Wed 7th November '12
"Fast delivery, everything correct, gave the party the accessories it needed! Will recommend to friends."
Caroline Hickey, Tue 6th November '12
"Items as described, prompt arrival. When I reported one broken glass in the set, a replacement was sent out immediately."
Chi Phan, Tue 6th November '12
"I work for a charity and the trays were for our cafe which help people with disabilities increase their work skills. I found your site easy to use and items arrived quickly so I would be more than happy to use you again."
Linda Moss, Tue 6th November '12
"I ordered cocktail making items - cost was clear, every thing was in stock, payment was taken in a timely fashion and items were received promptly. Would definitely use this company again."
Tracy, Mon 5th November '12
"Excellent service, will use you again."
Kathryn Vernon, Mon 5th November '12
"Very pleased with the prompt service received from drinkstuff. Will definitely use again."
St Neots Conservative Club, Mon 5th November '12
"As usual, our order was fulfilled in double-quick time. As well as regular items such as paper plates, drinkstuff offer some unique equipment and accessories which really enhance the dining/refreshment service we offer to the children in our nursery. And they have a no-quibble replacement service for damaged items - the replacement arrived almost before I let them know we needed it! One of the best companies we work with."
Kathy Holmes, Mon 5th November '12
"Yet again another great item and good delivery. Always look at this site first should I need glasses of any description."
Mrs S Holden, Mon 5th November '12
"There was a great range of products for all different occasions at really good prices. Delivery was really quick and packaged well. Will definitely us this site again for party supplies and recommend to friends/family. Thanks."
Viv, Sun 4th November '12
"My order was processed and delivered very quickly. The items were well packed and of good quality."
Brian Burdock, Sun 4th November '12
"Just what I ordered and wrapped very well - delivered in no time at all as promised, thanks."
Margaret Eversham, Sun 4th November '12
"Easy to order, good prices, and super quick delivery."
Ruth Bond, Sat 3rd November '12
"I was very impressed with the quality of the products in my order, excellent value for money and speedy delivery. I shall order from you again soon."
j.mok, Fri 2nd November '12
"I bought some Traditional Glass Pint Tankards which are difficult to find elsewhere. The website was easy to use. They were delivered very quickly but unfortunately one was broken. One short email to drinkstuff and a replacement was quickly sent. I am most satisfied with both the quality of the service and the tankards."
Sally, Thu 1st November '12
"Excellent service, thank you very much."
Adele Ball, Thu 25th October '12
"Prompt delivery, good product, no complaints would recommend to others."
Ian Tovell, Wed 24th October '12
"The order arrived within 48 hours. Well packed and great quality. I will definitely use this company again."
D Barrell, Wed 24th October '12
"What more do you want than good value and excellent service. Will buy from again without doubt."
Jan May, Wed 24th October '12
"I was blown away by the service I received when ordering some Premiere Home Cinema Seating. I needed the order really quick so I telephoned drinkstuff and was put in touch with the manager of that area to check stock was there and had the opportunity to tell him how urgent it was and agree a next-day delivery. I then placed an order at 10 am on-line as we'd agreed, had a despatch confirmation at 11.18 am (yes, an hour and a quarter after the order was confirmed on-line!) and received the delivery almost exactly 24 hours later. Ok, so I was spending £3.5K, so you might expect a good service - but how often do those expectations not actually manifest into reality. But with drinkstuff, my expectations were surpassed and I wouldn't hesitate to use them again or recommend them to others. Oh, and the product? Excellent seating arrangement, pretty easy to slot together, looks great and is very comfortable."
Keith Evans, Wed 24th October '12
"Thank you so much for the prompt delivery of my order. I ordered a poker speed mat in red, I only needed just over 2m of it, so I ordered 3m. I was sent over 4m which is great, so I now have a spare in case of spillages! Thank you 10/10."
Chris Pawsey, Wed 24th October '12
"First time I have dealt with this company and found all products ordered to be of excellent quality, promptly delivered, and customer services very helpful indeed. Would certainly recommend using this company, and I will be using them again."
Sheila Martin, Tue 23rd October '12
"You guys are ace. I love all the glassware, you deliver really quickly, and everything is packed very carefully."
Nicole Kane-Maguire, Tue 23rd October '12
"Ordered this for a birthday present and received it really quickly and very well packaged. Great service. Thanks."
Paula Cummings, Mon 22nd October '12
"It was my first time using drinkstuff, the site was easy to use and my order arrived very quickly. I would definitely use them again."
Jo Gray, Mon 22nd October '12
"Many thanks for lovely glasses and very quick delivery after ordering. I will certainly visit drinkstuff again. Yours sincerely, Sheila Dodd."
Mrs Sheila Dodd, Sun 21st October '12
"Goods were of excellent quality and reasonably priced. Delivery service was excellent; I was kept informed of the status of my order and the goods were delivered within the promised time slot. Couldn't find fault with anything - well done!"
Barry Plumridge, Sun 21st October '12
"Good products, prices, communication and service."
Malcolm Boniface, Sun 21st October '12
"Needed some pint glasses for our wedding with only days to spare. All arrived next day wrapped in more bubble wrap than I have ever seen before. And the courier was good: texted me the delivery time early in the morning and arrived at the promised time."
Alistair Smith, Sat 20th October '12
"Initially, the wrong glasses arrived. I notified drinkstuff and their response was: Keep them - correct ones on the way. Everyone makes mistakes - the correct ones are lovely. Great service."
Neil Booth, Wed 17th October '12
"Goods arrived in good condition and promptly. Excellent service."
Maggie, Wed 17th October '12
"Been a regular customer for several years now, and keep coming back because drinkstuff offers a wide choice of products, all at excellent value for money prices and a fast delivery service, with delicate products securely packaged to arrive intact."
Nick Durnford, Wed 17th October '12
"Goods arrived very quickly and well packaged. Out of the whole order 99% of the glasses were fine, 1 glass had a slight flaw in it. I will use site again. It would be nice if you did Sangria glass jugs, I had trouble finding one. I am not sure how much need there is for them but I needed 3 for a glass painting project."
Drinkstuff says: Thanks for your feedback Paul. We don't specifically do glass Sangria jugs, but we do have a wide selection of Jugs and Pitchers which might suit you.
Paul Townsend, Wed 17th October '12
"Problem was that the pack was hard to open. I had to use a knife and I ended up scratching the plastic of the Glugstop. So now it's less attractive to leave on the bottle. Could it be made easier to open please?"
Drinkstuff says: Thank you for your comments Vernon, we have passed on your suggestion directly to the manufacturer of the Glugstop.
Vernon Reynolds, Wed 17th October '12
"I was amazed by the vast range of good value glassware to choose from. Once I had selected my glasses, the ordering and payment process was simple. I was immediately notified that my order had been accepted and an indicative delivery date and time given. This was later refined, confirmed and met. The glasses were well packed and delivered in perfect condition. One totally satisfied customer. Thanks."
David Wood, Tue 16th October '12
"What excellent customer service. One of the Duralex glasses (cheaper than Amazon!) I ordered had 2 small chips in the rim and I hesitated to call as I thought they would ask me to return it to prove what I said was true (involving the bother and expense of a visit to the office) I was wrong. They took me at my word and immediately sent me a free replacement which arrived a day or two later. Keep up the good work!"
L Minhas, Tue 16th October '12
"Excellent product and service. Would definitely recommend this site."
Carol, Tue 16th October '12
"The glasses we ordered arrived on the date promised and were as advertised. They were well packaged and all in one piece which is more than we can say for some suppliers, so well done and thank you."
Mr Howard Thorpe, Mon 15th October '12
"Product: Good product, sturdy case for poker chips. There is some variability with width of the inset frame for holding the chips. I have 13.5g chips which are the same dimensions as eg 11g chips, but they don''t easily fit in all of the case slots because of the variable width between the inlays. It is possible to take the inlays out and refix them appropriately. Delivery: I paid for express next day delivery which was carried out by DPD. I've had problems with DPD not being able to find my address in the past, but this is variable depending on the driver on the day. This time the driver simply gave up and left the box at a random house in the road: note that there are over 400 houses in the road. The DPD system was updated to state where the product was delivered, at which point we went on a search and rescue retrieval mission, but I feel this is inadequate given that we had (a) paid extra for the delivery and, (b) specifically stayed at home to await the delivery. I understand from speaking to someone on the telephone at drinkstuff that the driver didn't find anyone at home; this simply isn't true. I'd also jump at any opportunity to verbally insult the driver, because I know that he doesn't know where I live to come around and complain."
Drinkstuff says: Thank you for taking the time to leave your feedback Simon, and we're sorry that you had this issue with the delivery of your parcel. We have passed on your comments to our courier to ensure this is dealt with appropriately at their end.
Simon Wooltorton, Mon 15th October '12
"Fast efficient service and received exactly what I had ordered. Would recommend drinkstuff."
Michael Baxter, Mon 15th October '12

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