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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"I was really pleased with the cocktail hamper. It was a gift for a friend who loves cocktails. She was delighted with it. It was beautifully presented in a wicker hamper and is excellent value for the money."
Elaine coton, Tue 3rd January '17
"Cocktail kit arrived but sadly the glasses were damaged. I rang customer service and the guy was extremely helpful even though he explained he wasn't from customer service, he was from another department but was covering some calls with them being extremely busy. He assured me he would sort everything out for me and that he would call me back as soon as possible and that he would make sure ''Santa delivered his present in time for Xmas''. He rang me back within half an hour and had arranged for some glasses to be sent to me the following day and they were actually bigger and better glasses than what were originally sent to me. All this help was extremely appreciated and I have recommended your company to others. And thank you to the guy (Peter) for helping me so much. Sheri x"
Sheri Gorman, Tue 3rd January '17
"Product - great quality & arrived quickly. Communications with seller clear & helpful."
Jo, Tue 3rd January '17
"Ordered my goods delivery was as stated...excellent stress free service."
C Househam, Tue 3rd January '17
"This is my second order from Drinkstuff. Their website is easy to use and to select the items required. Very prompt delivery and excellent product, received complete and well packaged without damage to product. We are a manufacturer of site dumpers and use the glasses ordered for meetings and visitors. Very good range of products available but so easy to match up with items we had previously purchased more than 5 years ago."
Thwaites Ltd, Tue 3rd January '17
"In all of the orders I have put through Drinkstuff I have never been let down on quality, delivery or service. Nice to use a company these days that you can rely on."
Brian Jones, Tue 3rd January '17
"I'm so happy with my order and the delivery was fast, thank you"
Emmeline, Mon 2nd January '17
"The manhattan cocktail set was great. The delivery time and packaging was excellent as well. The whole service supplied by drinkstuff.com was faultless. So pleased with my product does exactly as described. Thank you for a brilliant all round service."
Nick Clark, Mon 2nd January '17
"Brilliant!!!!! Posted asap and excellent quality"
Jo, Mon 2nd January '17
"The bottle I ordered arrived quickly and was exactly what I had hoped for. Great customer service helped with some shipping trouble I had on my end."
Andrew Smith, Mon 2nd January '17
"Just what I was looking for. Ideal for any party!"
Sandra Higgs, Mon 2nd January '17
"Order arrived very quickly, unfortunately one glass was broken. This was replaced by the next morning. So very pleased with the service and the product."
Mary Chapman, Sun 1st January '17
"Ordered my carousel a couple of days before Christmas and was so happy how quick it arrived. Quality product, so well packaged and was perfect over the holiday.....still using it! Quite good looking too, beats the cheap ones on the market. Great company to do business with and would highly recommend them. If I need anything else I'll be back. Thank you."
Christine Neale, Sun 1st January '17
"Great price for Italian style, glass espresso cups. Bought after I saw similar ones in a local Italian restaurant in York. The cups were the perfect size to fit under the stove top Italian espresso maker. Very ''mad-men'' esque and a great price. The cups were also extremely well packaged and came exactly when I expected, even during the busy pre-Christmas delivery period."
Catherine, Sun 1st January '17
"Great service. Really happy with product."
Mark, Sun 1st January '17
"Pocket sized book with a wide range of cocktail split into sections by the base of the drink. Great, fast service too around Xmas."
Matt, Sun 1st January '17
"No hassle service, delivered when said, great set of 12 mini cups - excellent! Would definitely order from here again. Thank you"
Lynn Norman, Sun 1st January '17
"Came in time for Xmas which was good. Nice glasses. Big choice on website. Thanks"
Yvonne green, Sun 1st January '17
"Package delivered safe and securely. Cocktail making set neatly presented in it's own robust storage tube. Storage tube was one of the main reasons I purchased this item as I was aware of all contents inside need to be stored compactly after use. A good looking set overall"
Dominic Pugh, Sun 1st January '17
"Easy to navigate website. Very informative confirmation emails. Great delivery time, especially considering the time of the year near Christmas. The quality of the products was surprisingly great. As I was slightly worried because the price was really competitive, but each item we bought was really good quality and for the first time in my online shopping history, I have no complaints at all. This was my first time using drinkstuff. It won't be my last."
Joseph, Sun 1st January '17
"This company was one of the few who could provide exactly what I wanted. The jars arrived very well packaged to protect them from damage and are exactly as expected and of good quality. Overall I am really pleased."
Dave Deakin, Fri 30th December '16
"Very good and precise."
Ivano, Thu 29th December '16
"Really good quality ,although all my order was not sent phoned straight away and sent out very quickly very pleased"
Debbie obrien, Wed 28th December '16
"drinkstuff is my go to place for all my home bar equipment. I've been slowing adding to my collection over the years and they have never failed with the quality and variety of stuff, at a very good price. Couldn't fault the service either. Top notch! Keep it up."
Sandra, Wed 28th December '16
"Really pleased with the quality and speed of delivery. I would highly recommend this product."
Katie Thomas, Wed 28th December '16
"Could not find short stemmed champagne glasses in shops and felt I was taking a bit of a risk using unknown website but turned out very well. Glasses are just what I wanted and arrived in time for my party, which was quicker than expected as left it late to order. Highly recommend this website."
Jan Thorne, Tue 27th December '16
"Packing was correct and on time."
u.wijesinha, Tue 27th December '16
"Intended for a present in Dubai so not yet used, but similar to others we have tried which all perform exceptionally well."
Jim Hennessy, Tue 27th December '16
"My Glencairn official whiskey glasses were very well packed and arrived safely and on time. Fantastic. I am very pleased."
Jayne, Tue 27th December '16
"Bought this for my son to have in his bedroom as he likes his cokes and pop nice and cold. Also really quiet and does not disturb him at night. Really pleased."
Mrs H, Tue 27th December '16
"Great choice online. Considerate and safe packaging. All in time for Christmas Day. Does what it says on the tin. Everybody pleased with the glassware. The Viking Horn was a particular hit, coupled with a pack of ''Einstok'' beers. Happy New Year."
Mike Reid, Tue 27th December '16
Pamela, Mon 26th December '16
"Good quality cocktail sets for the price. Ordered two for christmas gifts. One was missing a 50ml measure but did not have time to follow this up before Christmas. Communication good and delivery reasonable price and speed."
Emma McIvor, Mon 26th December '16
"Just what I wanted to make my cocktails. Already made some today on Christmas Day. Everyone thought they were fab. Friends are ordering from the same place. Came on time and well packed."
Karon Hartley, Sun 25th December '16
"A great service and we are delighted with the glasses . Many thanks."
Sue Slack, Sun 25th December '16
"Product was well packed and arrived a day before it was expected. Great service."
alan, Sun 25th December '16
"first class service ,quick and well packaged. Was not disappointed either. Great quality. This is a present for friend who will have many hours of fun and so will her customers as she owns a bar."
kat, Thu 22nd December '16
"Making cocktails over Christmas. Thought I would try some different ones but can't get ingredients from the high street. Lost for choice at drinkstuff. Order arrived three days later. Excellent. Certainly will be back for more."
Keith Pye, Thu 22nd December '16
john hayton, Tue 20th December '16
"We brought a cocktail set and glasses as a Christmas present. One of the glasses arrived chipped and 2 others were blemished. These were all replaced within 3 days with no questions. Thank you."
Geoff Cleaver, Tue 20th December '16
"I have used these guys before and they remain first class for both product and service. Items arrived very quickly. The products are good quality and competitively priced. Well package delivery."
John Green, Tue 20th December '16
"Can not fault drinkstuff after my first order. There was a slight delay in delivery and they called and told me. Then the glasses arrived the next day. I wouldn't hesitate to re-order."
Mike Simons, Mon 19th December '16
"Very helpful and prompt reply to correspondence, no quibbles very happy with glassware and look forward to putting them to use. Delivery was very quick and I was very happy with overall purchase despite carrier damaging them they were replaced within a couple of days. Easy transaction. Thank you."
Angela, Mon 19th December '16
"The glasses look stunning and contemporary. Just one glass top had slight glass mound finish not too smooth. Good collection to have."
Amit Agarwal, Mon 19th December '16
"All good Thank you."
Denise Larner, Mon 19th December '16
"The very best customer service I have ever received from a company. This, coupled with their very efficient website, means I would highly recommend this company to others."
Sarah Robinson, Mon 19th December '16
"Ordered 6 Brio champagne glasses for my Auntie for Christmas. Arrived in the time stated, well boxed and in time to give them to my Auntie. She absolutely loved them. Great service and decent price. Glasses felt sturdy and elegant."
Laura H, Mon 19th December '16
"Everything happened as they said it would! 100% !"
John roberts, Sun 18th December '16
"Love the single candle (cognac) glass holders I ordered. Arrived quickly and packed safely."
Tabitha Parlett, Sun 18th December '16
"I ordered four old fashion tumblers and four matching wine glasses. The glasses arrived promptly however the wine glasses were not wrapped at all and there of them were broken on arrival. I sent an email and a photo to drinkstuff who sent out a replacement for the damaged items the next day with next day delivery. They instructed me that the damaged items did not need to be returned as the photo was sufficient. This saved me time hassle and money. All in all great service and good products."
Matthew, Sun 18th December '16
"Quick delivery, good communication, happy buyer."
Suzanne Harvey, Sun 18th December '16
"Bought some xmas gifts for my partner, they are lovely and i know he is going to love them! Easy to order and quick delivery! Thank you! Will defo recommend to family and friends!"
Amie squires, Sat 17th December '16
"Excellent product and customer service. Thank you"
KIM GODDARD, Fri 16th December '16
"Great purchase. Securely wrapped and delivered in good time. Well done."
Roger Blick, Wed 14th December '16
"Glass mugs that doubled as mulled wine glasses, tea glasses and coffee mugs. Very good value and well packed. Dispatched and received within stated time. Thank you."
Zeynep Ozbek, Tue 13th December '16
"My delivery arrived today, as promised. Delighted with the choice, service, quality of the product and your choice of courier. Thank you. This is the second time I have ordered from your company and both experiences have been excellent, so will be ordering again and recommending you to friends and family."
Janet Anthony, Tue 13th December '16
"Speedy delivery, packaged well and great value for money. This will come in really handy for the Christmas cocktails."
Lynette, Tue 13th December '16
"Full marks to drinkstuff, easy to order, good price, prompt delivery and great product. Love these Spanish Gin and Tonic glasses, just the thing to take me back to last holiday during this dismal winter weather."
Paula, Mon 12th December '16
"Excellent customer service. Helped with additional order and called to check all was well. Lovely products, make superb gifts. Definitely recommended."
kerrin leader, Mon 12th December '16
"Your company is very good at describing items and the service is excellent would definitely buy from you again."
J van haaren, Sun 11th December '16
"Nice glasses, one arrived broken but I was sent a replacement immediately. Very impressed all round."
Wendy Musgrove, Sun 11th December '16
"Yes, I was pleased with the Cocktail Set, it was for a Xmas present."
Mrs Carol Shelley, Sun 11th December '16
"Ordering for my son who works erratic hours is difficult especially since I live in Italy. I found the service excellent and when I had reason to call the company the lady could have not been more helpful. Would not hesitate to order again. Many thanks."
Elizabeth McIntosh, Sun 11th December '16
"I ordered a teardrop teaspoon, muddler, scoop, strainer and measured. They were reasonably priced and of good quality. So I am very satisfied there. I was less happy with the packaging of the goods and when I fed that back drinkstuff staff acted on it, told me they would bring up the matter with despatch and without any request, refunded my postage. So full marks for quality goods and after sales support."
Margaret Davy, Sat 10th December '16
"Arrived within the estimated delivery date. I ordered some tall cocktail glasses, worth every penny."
Julia Neale, Sat 10th December '16
"Delighted with the pint glasses."
John Davies, Thu 8th December '16
"Delivery to Bulgaria quick, well packed very efficient. Definitely use again."
Robert dickinson, Thu 8th December '16
"After a trip to Puerto poollensa, ordered Spanish Gin Glasses. Service was excellent. Order arrived within a very few days. Goods were well packed."
W. Radcliffe, Wed 7th December '16
"I bought the home making gin set and glasses, Irish coffee glasses and tall slim cocktail glasses, all arrived safe and sound, as they were wrapped in plenty of bubble wrap, loved the gin making kit so much that I ordered another one as a Christmas present, look forward visiting this website again, kind regards Claire."
Claire ONeill, Wed 7th December '16
"Fast delivery, lovely product and great communication. Would definitely buy again. Thanks."
Tina Paton, Wed 7th December '16
"Order received very quickly and in full. Gifts for Christmas so no more feedback available now."
Isobel Heaton, Tue 6th December '16
"Very good shopping experience and got the products we wanted . After sales support matches the business ethics as well as a replacement item was with us within days for a missing part of order. Certainly a firm to do more business with."
Alan Clegg, Tue 6th December '16
"Very pleased with my recent order . Arrived very promptly and well packaged. Would recommend drinkstuff and will use them again."
Lisa, Mon 5th December '16
"Delivery was very prompt and well packaged.delighted with glasses, good quality at a very competitive price.Have recommended your company to a few people and would not hesitate to purchase from you again."
margaret bratton, Mon 5th December '16
"Delivery was so fast only took 4 days, packaging is ideal. Impressed with quality."
Roisin egan, Sun 4th December '16
Linda Hogg, Sun 4th December '16
"Ordered Gin Glasses which were reasonably priced and just what we were looking for. Order received within the schedule advised by drink stuff. Love the glasses, great service."
David Joiner, Sat 3rd December '16
"Fantastic products and fantastic service would definitely recommend the company to anyone, thanks."
Pam, Sat 3rd December '16
"I have been looking for 10inch square plates for a while as I wanted them a bit smaller than a full size dinner plate. They are not quite as slender as I would have liked but they are fine for everyday use. The service was great and they came well packed."
Trish Porter, Sat 3rd December '16
"Don't have to be trade to make a purchase. Speedy delivery, well packed and great prices. Highly recommended."
Vanessa, Thu 1st December '16
"I found your website by happy accident when looking for a gift, the goods arrived ahead of time and were very well packaged. The cocktail set and optics were way better than I expected for the price - I have no hesitation in recommending your company"
Jenny Marlow, Thu 1st December '16
SIMON MATTHEWS, Thu 1st December '16
"I asked to be emailed when this item was next in stock. This process was efficient and timely. The price of the item was competitive and the delivery was speedy. Thank you."
Paula Holford, Wed 30th November '16
"I ordered 2 sets of brandy warmers online which arrived within 2 days of placing the order. Although they were packaged really well, one set was broken. I telephoned the number supplied on the delivery note and was offered an immediate refund or replacement. I didn't even need to return the broken one. Not many places offer this service. Very impressed and will use this company again."
Yvonne Bartley, Wed 30th November '16
"Delighted with the product. Also delighted with the service. Keep up the good work. Thanks."
Marlene Johnstone, Wed 30th November '16
"Thanks you so much for your great service and very fast delivery. I will definitely be purchasing further goods. 😁😁😁"
Fiona Boyle, Wed 30th November '16
"Fast and efficient service. Excellent choice of merchandise, pleased with everything I ordered."
Nicky Kirwan, Tue 29th November '16
"Great for keeping wine cool in the glass and delivery was very quick."
Richard mcglaughlin, Tue 29th November '16
"I was searching for inexpensive party glasses and called for advice on shape and volume of your highball glasses. The person I spoke to took a lot of time and trouble to make sure that I got exactly what I wanted. I'm very pleased with my glasses and will recommend you to others."
Jilly Watson, Tue 29th November '16
"Great service, very well packed, quick delivery.Thank you."
Agnieszka, Mon 28th November '16
"After searching for a punch bowl for ages I finally found one without breaking the bank! It will be very useful when the family get together for Christmas. Thank you drink stuff for your prompt ,efficient and professional service in handling and delivering the order! Would recommend it highly."
Mrs S Barlow, Mon 28th November '16
"Goods arrived within the time specified ..easy to use website...would definitely recommend""
tracey jones, Mon 28th November '16
"Love the sight, easy to negotiate and clear detailing. Delighted with all the updates and the quirky additions some of which are very eye catching or just fun."
Mary Robinson, Sun 27th November '16
"I saw these glasses in a wine bar in Ascot 2 years ago and LOVED them. I eventually found them on ''Drink Stuff'' and I am thrilled with them. They were well packaged and arrived promptly. Would definitely recommend."
Julie Lockett, Wed 23rd November '16
"Very happy with my order. Bought 2 items for my partner for Christmas and can't believe how cheap it was for such good quality items. Thank you"
Katy smith, Wed 23rd November '16
"Happy and impressed with overall experience using drinkstuff, communication excellent, item was delayed due to stock levels informed very step of the way until dispatch & delivery which was upgraded free of charge."
Emily Knight, Wed 23rd November '16
"Goods arrived within the time specified ..easy to use website...would definitely recommend"
Lynda Hare, Tue 22nd November '16
"Unfortunately the goods arrived damaged. They arrived on a Saturday so I could not report it until Monday morning. The person I spoke to immediately offered a replacement or refund, I opted for a refund as the product was not suitable for the type of use I wanted it for. The refund was back in my account within hours. I would not hesitate to use this company again. Excellent customer service. Thank you"
kevin Hallworth, Tue 22nd November '16
"I placed my first order with Drink Stuff last month and purchased the champagne bucket and stand as a house warming gift for my friend. It arrived within 2 days which was great. When I got it, I noticed it had arrived without the handles on the bucket. I phoned them and left a message, a lady phoned me back straight away, apologised and got the missing parts in the post for the next working day. Since then, a few people I know have ordered from Drink Stuff before and they have also said it's great service. I will 100% use them again and would always recommend."
Ellis, Mon 21st November '16
"We ordered this as a gift. It came in good time, it was well packaged."
Paul, Sun 20th November '16

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