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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Goods arrived within the time specified ..easy to use website...would definitely recommend"
Lynda Hare, Tue 22nd November '16
"Unfortunately the goods arrived damaged. They arrived on a Saturday so I could not report it until Monday morning. The person I spoke to immediately offered a replacement or refund, I opted for a refund as the product was not suitable for the type of use I wanted it for. The refund was back in my account within hours. I would not hesitate to use this company again. Excellent customer service. Thank you"
kevin Hallworth, Tue 22nd November '16
"I placed my first order with Drink Stuff last month and purchased the champagne bucket and stand as a house warming gift for my friend. It arrived within 2 days which was great. When I got it, I noticed it had arrived without the handles on the bucket. I phoned them and left a message, a lady phoned me back straight away, apologised and got the missing parts in the post for the next working day. Since then, a few people I know have ordered from Drink Stuff before and they have also said it's great service. I will 100% use them again and would always recommend."
Ellis, Mon 21st November '16
"We ordered this as a gift. It came in good time, it was well packaged."
Paul, Sun 20th November '16
"Great value for money. Ordered 6 Gin glasses. They arrived in 3 days and are of really good quality. I will use this company again"
Mrs B Stokes, Sun 20th November '16
"Paid 5.00 for delivery and the box was thrown in a plastic bag and put in my lawn. the box itself was damaged, torn and broken. cheap product really overpriced. do not order from here!"
Drinkstuff says: We have contacted the customer by email as we were not advised of any issues with the order and advised how we are going to proceed.
cara, Sat 19th November '16
"The Rubber service Bar Mats are absolutely fantastic. Works really well and so helpful. I have ordered more."
taher, Thu 17th November '16
"Great service, very well package. This is the second time I have ordered this product from you and both times have been very pleased."
Anthea Moore, Wed 16th November '16
"The cocktail set is of high quality and contains everything needed to make cocktails with the exception of glasses."
Ros Hunter, Wed 16th November '16
"I had fantastic service from start to finish. Staff are friendly and could not help me enough. It was great being able to select individual items and delivery was quick and easy .Thank you ."
Gina Griffiths, Tue 15th November '16
"I have ordered from drinkstuff on several occasions and never had a problem. On this occasion there was an issue, which I phoned up about. The lady I spoke to on the phone was very helpful, polite and understanding. She said she would rectify the problem and she was true to her word. I will certainly continue to use this company and have no hesitation in recommending it to others."
Gail, Mon 14th November '16
"Excellent quality, delivery on time. Will use this company again."
Moira Colvin, Mon 14th November '16
JUNE HARVEY, Mon 14th November '16
"I have ordered twice with drinkstuff and and thrilled with the glasses and wine carafes that I have bought. The website is easy to navigate and the order arrived only days later with excellent packaging. The quality of the glassware is fantastic and you get excellent value for money. I would not order glassware anywhere else now. Thank you drinkstuff."
Leslie Blezard, Mon 14th November '16
"Bridget was helpful with responding promptly to my email queries and was also very helpful over the phone with my queries. Once fridge arrived I noticed a problem. Steph was prompt at addressing the issue and getting a replacement immediately sent out for next day delivery and collection of the original conveniently took place at the same time by the courier. Happy with service and products and friendly helpful staff."
KRUPALI, Sun 13th November '16
"Love the glasses I purchased, very good quality, quick delivery. I will be ordering more glasses very soon."
Lisa Riddell, Sun 13th November '16
"Fast delivery. Thank you."
Magnus Karlsson, Sun 13th November '16
"the items ordered were delivered on time and safely, all the products were as expected and we are very pleased with them and the service we received."
gary williams, Wed 9th November '16
"Brilliant service and extremely fast delivery, amazing choice of syrups for coffee. Pricing very competitive, customer service second to none. Well done drink stuff!! Keep up the good work 😀😀"
Rosemary Mehmet, Tue 8th November '16
"Delighted with products purchased and first class service from company. Fast delivery, definately recommend."
Denise milne, Mon 7th November '16
"Good value cocktail sets. Great service, keep up the good work!"
Julie Connell, Sun 6th November '16
"I ordered one single seat and one Two seater Premiere home cinema seats. I couldn't find any similar from Finnish market, but I'm glad I found drinkstuff web page and product. These seats are just great. I just assembled them today, so I don't have a long experience of them but so far I'm very pleased. During the next week I'll set up my projector and loudspeakers to test the seats in real function."
Juha Lehtikuja, Sun 6th November '16
"Customer Services handled my complaint very well and the damaged items were replaced very promptly . All well packed. The glasses are just what I need and are of very good value."
Andrew Jude, Sun 6th November '16
"Great and prompt service."
Brian Stephenson, Sun 6th November '16
"Great service. Order in perfect condition. Thank you."
Discover Sherry, Sat 5th November '16
"Fantastic Online Shop. Great Variety of items. Great prices."
linda wands, Thu 3rd November '16
"This item arrived before time stated, was perfectly packed to avoid any damage. These have been purchased as a gift and are of good quality. Will definitely use you again for unusual gifts. Very pleased."
Ann Crew, Wed 2nd November '16
"Great service, all goods as described and arrived on time. Don't waste time on ebay trying to find items cheaper - head straight to drinkstuff!"
jason leake, Wed 2nd November '16
"Goods arrived quickly and are good quality. Great customer service. Thank you."
Fennella Mansfield, Wed 2nd November '16
"Found the service and the item ordered both first class"
Tim barker, Tue 1st November '16
"Thank you Drinkstuff for your fast and efficient service, the mini fridge was ordered online and delivered within three days. The fridge is what it says it is on your website and will be a very useful addition to my b&b. Can not fault you, hence 5 stars."
Jenny Nankervis, Sat 29th October '16
MRS A P HILL, Thu 27th October '16
"Any quries are dealt with almost immediately and any replacements dealt with swiftly and has been quick and efficient delivery. The products I've received have been of good qualty and what I expected. I will definitely be shopping here again. Very pleased"
Kerry, Thu 27th October '16
"Delighted with item and with customer service. Very good. I will most certainly use the company again."
Julie Smithson, Tue 25th October '16
"The wine rack is perfect. Everyone has commented on how lovely this is. It really finishes off the kitchen beautifully. The only problem is that it has to stay full which is very difficult in our house. Going to have to ban my friends from coming round for a glass of wine now. (Unless they bring their own). A huge thank you for a quality item at very reasonable price."
Frsn clegg, Mon 24th October '16
"Fantastic mirror ball drinking cups. Every home should have them. Order smooth and delivery swift. All great."
Clare Burgess, Mon 24th October '16
"Found bar stuff on line, just needed some bits and pieces for the pub, good quality, very good prices, delivery was quick. Will be using drinkstuff again in future."
sally murray, Mon 24th October '16
"Great service and packaging outstanding."
Anne Falconer, Sat 22nd October '16
"Great price, great delivery times, great customer service! Will definitely be back."
Katie Gotheridge, Sat 22nd October '16
"I have ordered goods from Drinkstuff before and have been pleased. This time I ordered two wine boxes with accessories as gifts and they were much more stylish and better quality than expected. Notified at all stages of delivery which was prompt and on time. All in all, really impressed with product and service."
Sharon Stephens, Sat 22nd October '16
"I had the most pleasant dealings with a very helpful agent. Very helpful and polite. I would recommend the company to anyone."
Mr David Brown, Sat 22nd October '16
"They were sent just in time, they look very nice and strong at the same time and are perfect for client meetings. We are very happy with them!"
Stanhope Capital, Thu 20th October '16
"Really pleased with my purchase, lovely item and great communication! Really wide range of products and plenty of choices! Keep walking and entertain the customers!"
Aleksandar, Wed 19th October '16
"Fast efficient service, good value and great gift ideas."
Angela Mitchell, Sun 16th October '16
"I purchased a 3 bottle wall mounted rack. It wouldn't screw together and would not hold any bottle. I was sent a replacement, but the same problem occurred. I recommend a different retailer."
Drinkstuff says: We can advise that the supplier on this item has been notified and is looking into the matter. We issued a refund to the customer once we were advised the replacement we sent was faulty.
Will Davis, Sun 16th October '16
"Awesome service, product and super quick delivery!! will definitely be coming back for more!"
Lyci, Sun 16th October '16
"makes a change to use an easy follow, honest website that is then backed up by a fantastic and efficient delivery. The order was packed well and exactly as described."
Russ Smith, Sun 16th October '16
"It's the first time ordering with drink stuff, my first order was sent to me with the wrong contents, I then sent one email and straight away they emailed me back dispatching my actual order which I received promptly! Thanks drinksstuff! Mistakes happpen and you were on point with your response."
Tania Trustum, Sat 15th October '16
"I bought this set as a birthday gift for my son. He was extremely pleased with this unusual gift and is working his way through the book!!"
Margaret Kerr, Sat 15th October '16
"The items I ordered were not to my liking therefore I sent an email to the returns address before sending anything back as instructed on the customer service page only to hear nothing back so instead of waiting for a response that I clearly wasn't going to receive I sent the item back tracked for a full refund and emailed customer services telling them I had done so, again I heard nothing. In the end I had to call the company just to get a response from them and they confirmed they had received the item and issued a refund. Despite having never received a reply to either email they are quick to email me for feedback !!!"
Drinkstuff says: We will contact the customer directly regarding the comments you have left.
Sarah Kennedy, Sat 15th October '16
"great service & good quality"
Joanne Smith, Thu 13th October '16
"Very professional. My order was delivered When they said it would be. Will definitely use again."
Steven parker, Thu 13th October '16
"The lady I spoke to was very pleasant and diligent and helped me to get an urgent order into London via next day delivery. A gift for a very happy friend. Would definitely use drinkstuff again, and recommend them to others. Curtis"
Curtis Ryan, Wed 12th October '16
"Product was all good, delivery was fast."
Dean, Tue 11th October '16
"Excellent service and prompt delivery. If only all online business was like this."
Geraldine Long, Tue 11th October '16
"Excellent product; fast delivery."
Ernest Bullock, Mon 10th October '16
"Just a bit of a mess really. Initially I put the wrong post code due to a typo (my fault granted). I would expect that the address would be checked as a result but instead the parcel was just left at a random address. I was away for 2 weeks and got the message that the parcel was delivered but on my return and talking to my customer found out it had not been received and then discovered what had happened. I called you to explain and the first attempt to rectify the problem was to get the courier to go back and pick up the parcel and redeliver. A week later I'd heard nothing and checked on progress and nothing had been done. Attempt two to resolve issue was to re-order and deliver with the correct postcode. On contacting my customer the next day delivery you offered was not convenient so I called to amend to following day. This cancelled postcode change so I got a message saying again there was no one at (false) address so they had not delivered. I called and got the postcode changed again and delivery was booked to the correct address. I then get call the next morning and you only have 3 of the 5 coolers in stock. After everything else I was pretty annoyed. So as it stands my customer was waiting nearly a month for something I promised them and I now don't know when the rest of the order will be delivered. Please get in contact ASAP and I look forward to getting my full order fulfilled. I'd like to add I spoke with Steph who was extremely helpful and did what she could to rectify the issue. There just seems to be way too many steps in the process of getting an order out where something can go wrong. Reagrds Toby"
Drinkstuff says: We have contacted the customer directly to sort the issue out and will advise on the missing items.
Toby, Mon 10th October '16
"Drinkstuff have quality products and deliver goods very promptly. The 35ml pourers are a great addition to my bar alongside the colourful unbreakable shot glasses. Highly recommend and will be purchasing again. 5 star service."
Rikki, Sun 9th October '16
"Great with champagne. Was a great treat for a weekend getaway"
annette harris, Sun 9th October '16
"good service sorted every thing out ok"
steve hardiman, Sat 8th October '16
"The Items were as described , very quick delivery , fun ,good quality items . . I Would recommend this company and I would use them again .All items were packaged well. Everyone Loved the fish bowls Thank you"
kim Hoare, Sat 8th October '16
"Once more I am very impressed with the service from Drinkstuff. All items arrived on time and as described. I have had no issues at all. The glasses are excellent quality and value. Cheers!"
Toni Hundle, Sat 8th October '16
"Bought 6 tall slim glasses and they are super hubby very pleased with how they look. Great for a brandy and coke and for a pina colada. Very happy with purchase and with the delivery will recommend to anyone."
Eleri Owen, Wed 5th October '16
"Nice good quality fridge well packed with prompt delivery"
Michael, Wed 5th October '16
"Product looks good and it's great to have a jug with a capacity of 600ltrs. Most other jugs are 1ltr or more which was too big for me. I use it for custard and it's so handy to make this up in advance and know that it will keep hot ( I take the lid off to pour ) Excellent delivery, only two days, good to know there are replacement parts available and thank you for providing a land line number in case a customer needs to make contact. Product arrived securely packed."
Heather Dyer, Tue 4th October '16
"I was looking for a carafe for my restaurant and found it here. Customer service is second to none and very quick delivery. Well done! keep it up."
M Yadav, Tue 4th October '16
"Bought a Layzspa from you. No issues with order, free next day delivery was just as it said. Contacted customer services to enquire about delivery who were helpful and courteous. Price of product was the cheapest I had found, by quite a long way. Would recommend."
Stephanie Race, Mon 3rd October '16
"Purchased 6 C&S Open Up Soft Wine Glasses 16.5oz / 470ml having read both the makers description and other reviews. We have tried them now with red, white and rose wines and, at least in our opinion, these glasses really do make the wine taste better. The service from Drinkstuff was excellent. We did have an initial issue that two of the glasses were damaged when we received them, but just one email to Drinkstuff and only 2 days later the defective glasses had been replaced. Would recommend bothe the glasses and Drinkstuff."
Richard Bowen, Sun 2nd October '16
"Great service, great product!"
Alison robson, Sun 2nd October '16
"My order arrived without delay. The glasses are a lovely deep blue and are just what I was looking for. Slightly concerned that they might be a little fragile, but for the price I think they're great!"
Rosemary Mills, Sun 2nd October '16
"Great customer service, good quality product, well packaged, quick delivery"
Lorna Wallace, Sat 1st October '16
"Excellent service provided!"
Stephen Murphy, Thu 29th September '16
"great value products. Superfast delivery and great after sales service. Buy with confidence."
jill, Wed 28th September '16
"This was a really basic Boston cocktail mixer set. The muddler was flat and just not nice to hold, everything arrived slightly sticky - and the box was roughed up and not very nice. I bought this as a present to my boyfriend, and actually took everything out of the box and put in a tube i bought separately because the packaging was THAT nasty. I also had to wash everything as it was so sticky... Anyway, not a terrible kit, good for the price I guess!"
Drinkstuff says: We do not appear to have been advised of any issues and we do like to encourage our customers to contact us if there are any issues. We will contact the customer directly to resolve the issue.
Lolly, Wed 28th September '16
"I have bought numerous things and the company has always packaged well and sent as soon as possible. My products have been good quality to price and very happy. My last purchase however was a different matter as after preordering the del sol triple dispenser I was unhappy with the quality of the product. On talking to C.Services they arranged an immediate replacement of faulty items. On inspection I still felt it was substandard for their usual quality and asked for refund. They promptly and efficiently processed this. 👍🏻 Not many companies would do that with apologies too. Will buy again! Great company and love products! The issue is with manufactur quality control! But the company will respond positively! Love it!!"
Sam Topping, Tue 27th September '16
"I have bought numerous things and the company has always packaged well and sent as soon as possible. My products have been good quality to price and very happy. My last purchase however was a different matter as after preordering the del sol triple dispenser I was unhappy with the quality of the product. On talking to C.Services they arranged an immediate replacement of faulty items. On inspection I still felt it was substandard for their usual quality and asked for refund. They promptly and efficiently processed this. 👍🏻 Not many companies would do that with apologies too. Will buy again! Great company and love products! The issue is with manufactur quality control! But the company will respond positively! Love it!!"
Sam Topping, Tue 27th September '16
"They were very helpful on the phone delivery was spot on and a first class service would highly recommend"
Mark Bentley, Mon 26th September '16
"Excellent communication. Next day delivery. Highly recommended."
Julie Park, Mon 26th September '16
"Excellent product love the hot tub better then expected and really pleased with the service from this Company , we pre ordered and were kept informed regulary about the stock and the expected delivery date ."
David, Sun 25th September '16
"Very fast delivery, well packaged and very good quality"
ken gunn, Sun 25th September '16
"I purchased this unit because with the hot weather and everything I was sweltering. Being disabled meant I was having to get up to the fridge in the kitchen get a drink return to my chair. Rinse and repeat to infinity. Enough was enough. I decided to get a mini fridge. Drinkstuff had the largest cubic capacity mini-fridge available at the time so I ordered one. Well delivery was quick and the fridge is PERFECT. I had to laugh at the size of the box the fridge came in though - talk about BIG the actual fridge and box were lost inside it. Setup was easy, though getting to the back of the unit for the thermostat was a pain (literally) as it requires bending down. The unit has now been running for a fortnight and is extremely quiet. There is an almost inaudible click from the compressor every half hour or so, but it keeps all my bottles of juice cold. As regards capacity it holds several 2L boxes of juice and six upright 2L fizzy drink bottles. Basically an extremely good buy - makes me wonder why I didn't get one years ago. Well done Drinkstuff!"
Andrew Walker-Shard, Thu 22nd September '16
"I have the glasses they came reasonably quick witch is great .they seem to very dirty and frosted very hard to come off .if it comes off. Any tips on how to get them clean?"
Drinkstuff says: We can advise that we have contacted the customer directly to resolve the issue.
Jack, Thu 22nd September '16
"This was the first time I had placed an order with drinkstuff & I was not disappointed. The arrival of the ordered shot glasses, was extremely prompt , well packaged but not excessively so. Just perfect for the occasion of a wedding that I had ordered them for, good quality at an extremely reasonable price. Good communication from the company from the time ordered to their arrival. Would definitely recommend."
Daphne Morgan, Wed 21st September '16
"Great service with an exceptionally fast turn around on placing orders. Well packed items. Will definitely use this company again and i have recomended them to others."
Michael Canale-Parola, Mon 19th September '16
"I bought jug and glasses for a warm up a few weeks before Oktoberfest with friends. They arrived in good time and also well packaged."
TACIA MEMORY, Mon 19th September '16
"Beer glasses just what i wanted and arrived on time with no hassle."
mark mardell, Sun 18th September '16
"I emailed drinkstuff to give me information about the freeform trays and they responded immediately and then I placed my order."
Stavroulla Ouloupis, Sun 18th September '16
"Easy to place order. Goods received in perfect condition and in good time."
Arthur S McCune, Sun 18th September '16
"I stupidly left the number off the address of my items. I contacted customer service who sorted my problem by calling the courier and changing the address on my account so I wouldn't have this problem again. They were very quick and polite. When my items arrived they were well packaged and just as described. Great quality items. I will definitely be using this site again."
Michelle, Sat 17th September '16
"Ordered various items and pleased with the quality and price of everything. Delivery was prompt and items well packed."
CJ, Sat 17th September '16
"Pleased with glass have had a few comment's my only niggle is i wish the glass was a bit thicker ,other than that happy with everything else.... ordering/delivery etc.,"
malcolm smith, Wed 14th September '16
"good quality and attractive glasses. fast and efficient delivery service. will use again."
Michael Hodkinson, Mon 12th September '16
"User friendly webshop, fast delivery. All nice and easy. Highly recommended."
Taylor, Mon 12th September '16
"amazing value, very well packed, however one piece came with bit of sharper edge then expected. Apart form that amazing"
Monika Saleem, Fri 9th September '16
"I didn't know weather to put a 5 star or a 2 star but decided on a 2 star due to the fact that it's a 21st birthday gift for my son and the whole box was damaged and items thrown all over the box which was disappointing as it's a gift but don't know weather that was due to transit.can also give it a 5 star for quick service arrived in 2 days of ordering.😕😢"
Drinkstuff says: Please accept our apologies, we have contacted the customer by email to advise we can issue a refund or can replace the order.
Kim, Thu 8th September '16
"Wiil definiteley purchase from here they have absolutely everything plus speedy delivery - well impressed"
Annette Higgins, Wed 7th September '16
"I paid 12.99 delivery to get it delivered the next day, only to find 3 out of the 5 bottles smashed! It was in bubble wrap so not sure how that really happened unless it was done before packaging!"
Drinkstuff says: Please accept our apologies, the customer has been called and a full refund has been issued.
Sammy, Wed 7th September '16
"The products that I ordered were wonderfull and like in the picture. The delivery was fast, so I recommend drink stuff Web site!"
kavita mariacaterina carrara, Tue 6th September '16
"My order was delivered within 3 working days. The delivery driver carried the items into my log cabin due to the fact they were quite heavy. Easy to put up and we have been using the bar since. Excellent service would order from drinkstuff again"
David Gravenell, Tue 6th September '16
"The title says it all. This wasn't a big order but it came promptly, well but not excessively packaged and without any undue charge."
Martyn Hathaway, Mon 5th September '16

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