Customer Feedback

"Very happy with the whole experience, finding the products that I wanted, easy ordering online, speedy delivery and products well packaged to keep them in perfect condition. Thanks."

"As we had just purchased an outdoor bar for our garden we wanted it be kitted out with all the items you would find in a real bar! Drinkstuff had it all and more! Fabulous selection of items to purchase at the best prices. Tracking and delivery was brilliant. All arrived in time for our party. Everyone was so impressed by the items we brought . Would recommend Drinkstuff to everyone. For any occasion! We will be back for more items."

"Purchased a small amount of cocktail accessories and found the service and communication to be first class! I returned to purchase more products and again excellent service! Items as described too!"

"Good products, arrived swiftly and well packed."

"Items arrived well packaged and in quick time - very happy with service."

"I was organising an important family event and needed more champagne glasses the same as the design I already had. I allowed 3 weeks which I thought was plenty of time to allow the order to be processed and delivered. Laura from customer services dealt with me and this is a positive thing that Drinkstuff does, she was my constant point of reference when dealing with matters. That was greatly appreciated so I did not have to go over the matter with different people. - I was not informed there was a problem with the order until I emailed. - I was told the order would not get to me on time -DISASTER - Other items were offered and obviously this was not what I had planned. - I now had no time to reorder from another company. - Laura did respond to my emails though she did refer to me by the name of Helen in one email and my name is Tania so there was a confusion and lack of a personal touch there. - Eventually it was sorted as the glasses arrived just on time for my event. - I did email Laura to thank her but I will not use Drinkstuff again. "

"Very quick service."

"Purchased the same product I could have gotten from Makro or ASDA for £100 less. That's ok, if it is delivered, and would probably have better customer service. Um no. One tub motor was faulty from start. Helpline response... Call Bestway Spas direct, not our problem... Product was delivered on time, was what it was to be, but the boxes were not factory sealed units.... Will not use again unless it is something simple with no moving parts...unfortunate."

"Unfortunately of the 3 beer helmets I ordered, one was missing the plastic part in the helmet that assists in holding the helmet on the head. This was extremely disappointing."

"I ordered a cocktail shaker for a party. The shaker and other items arrived promptly but the shaker was of really poor quality and couldn't even be opened. I emailed drinkstuff to tell them about the shaker and wanted an exchange but have so far not received a reply."

"I'd never used drinkstuff.com before but was very impressed with the speed and delivery and customer service. Had various emails keeping me informed of the order status and also tracking facility...would recommend!!"

"Fast delivery, well packaged items, good quality. All in all very satisfied with this company and would use again."

"Although no complaints about delivery, which was very quick, my order was received broken in pieces and because I then had to wait for a replacement which again arrived very quickly it was then actually too late as this was a present. So my ony criticism is that more care should be taken in the packaging of goods, especially glass."

"My shot glasses I ordered came exactly as described, brilliant quality and safely packaged. The delivery day and time were emailed to me before with a delivery slot of between 2 hrs and they arrived at the exact time given. Can't fault the service."

"Product range is very broad, fast turnaround from order to delivery and the customer service is exceptional."

"This was for a school Food-Tech project & was perfect, got a great mark ... thanks."

"Easy to use website. Free delivery for my order. Arrived promptly with a free gift. Very well packaged. Will certainly order from this company again."

"Many thanks for the speedy service."

"Fast, efficient service at a good price."

"The order from yourselves went very well and I would recommend your company to others."

"Brilliant!"

"Good, efficient service, would definitely use again. Products were superb and they came well packaged and undamaged."

"First time that I have used this company and everything went as smooth as clockwork. If you need something in their range they are definitely worth trying."

"Order came through quickly. Products conformed to description. All in all very pleased!"

"Got off to a shaky start; this was second time I have bought from this company and once again I was sent the wrong items. However not to worry as when you call up to ask what is going on, the service is fantastic and I received my items in the next couple of days. So I really cant find fault and would certainly buy from again. The items themselves I purchased are second to none I love them. Highly recommend you use this company."

"Arrived on time and delivered safely."

"I am always pleased with my my goods and with the fast delivery."

"Great service received next day."

"Superfast service. Excellent product at good price. Thank you."

"I bought Presence 4-in-1 Cake Stand & Dome and I finally received a 2-in1. The product is not the one which I ordered. It's not the same stand. I'm just disappointed, 2 days after my order the product is out of stock. Did they try to send me this one hoping i won't see the difference. I don't know."

"Fast delivery, good product thanks."

"These glasses cost a bit more than I would have liked to spend but they are just what I was looking for and in the end the good customer service and speedy postage buffered the cost."

"I was very pleased with the product and the excellent service."

"Good service, prompt delivery and excellent products. Thank you very much!"

"Whilst my initial order was not delivered, I must compliment you on your customer service. They were fantastic and dealt with the issue promptly and efficently. The product I received was great value for money and I would certainly use the services of Drinkstuff in the future."

"Superb service allied with first class quality of goods. Will definately use again and would freely suggest you have no second thoughts if considering placing an order."

"I was delighted with the quality of the plastic glasses I bought, they were less than half the price of some I had previously bought from a local cash and carry."

"Had really good service and very quick delivery of our optics. These were excellent quality and look great in our garage. Definitely would recommend."

"An excellent service. On receipt of my order, 2 glasses had been damaged during transit. A phone call to customer services soon sorted out replacements which arrived the next morning."

"Items were reasonably priced and delivery was very quick. Thank you for excellent service."

"Perfect products, very good!"

"Excellent products and excellent service. Was impressed how quick the order came and packaged. Would deffo buy again."

"Can' be faulted - we ordered and quickly received what we ordered."

"Fantastic service delivered next day and well packaged. Thank you."

"The letter c in cyder on the glass is only partially formed. Therefore faulty I guess as it doesn't form the word correctly. I would like a refund if possible. The glass is brand new and unused."

"Nice products, competitively priced. Prompt and safe delivery - excellent protective packaging. Will certainly use you again."

"A clear easy site to navigate, product descriptions very good. Pricing was competitive with other sites and ability to use PayPal an advantage. Delivery information via courier was amazing, knowing to within an hour when items were due saved waiting around . Other sites could certainly learn from this system. Products were as described and packed very well."

"Great prices, very quick delivery, amazing products."

"Very quick delivery, item was as expected - Thank you."

"Ordered 6 glass dinner plates plus 25 colour changing drinking straws. Unfortunately the straws were very brittle and the dinner plates were packaged on top so everyone was broken. Other than that, happy with the plates. "

"Easy ordering, speedy delivery, satisfied with the product."

"My niece was so delighted, she asked me to get two more. Very useful for all sorts of things."

"Yet again good service received from Drinkstuff. Easy to follow instructions, quick delivery and care taken in packaging up the goods, given they were breakable. Until the next time ...... many thanks."

"This was the first time we had purchased anything from Drinkstuff. We found it was very easy to find what we were looking for on your website and to place my order was also very easy. The goods were delivered within a few days. Excellent buying experience - will use again!"

"I have only purchased twice from drinkstuff, but on each occasion the service has been excellent and speedy - despite the fact I chose the cheapest delivery option. Excellent communication from drinkstuff and confirmation of dispatch of goods."

"We have not been using Drinkstuff for too long, but so far the service has been exemplary and friendly, the range, quality and price of products does not seem to able to be matched. Help is always at hand, and so far we are enjoying being a customer. Purchasing products, from picking to payments are easy too. Attention to detail, personalised service are best next to none, and really make the difference. We are planning to purchase many things in the future from Drinkstuff, and have already recommended them to others. The addition of a shopping list would be useful (as at some large cash and carry sites) and also waiting for several months before having a credit account can be frustrating, especially when we do so already with over ten of our current suppliers many large national/international companies. But this is still understandable. We look forward to a long relationship with Drinkstuff, keeping us entertained."

"I'm yet to receive my order!! I emailed yesterday and again today but not yet had a reply from today's email. Please can you let me know what's happening with my order! I would really like this before the weekend as this was expected last weekend when I them for an occasion! "

"Great product and fast delivery. Thank you."

"Very easy transaction. The item was just what I needed."

"Good service. A fun but useable BBQ fork, ideal present for my teenage son."

"Fantastic service received from your company, as one of my glasses was damaged in transit and a replacement was speedily despatched, thanks very much."

"I have been keeping a close eye on this site and have ordered a few times albiet in the past, but one thing stands out from the rest - reliability! These guys and girls endeavour to get your order to you as soon as humanly possible and i must say that i order with no regular frequency and thier orders come fully packaged for safety of the items (delicates like glass) and they arrive in a quick & timely fashion. Major thanks to everyone at Drinkstuff.com I'll be back !"

"Have bought from this company twice now and had fast efficient service both times. Would definitely use again."

"Ordered on two occasions and although the staff at the call centre were very good, on both occasions my order was short. "

"Overall the service was excellent but 1 ashtray was damaged on delivery.. For the price paid (approx cost of 50p per item) it was not worth trying to send it back and getting a replacement.. Delivery was quick and payment was fine."

"My order was processed and recieved very quickly. It was packaged extremely well. Will definately be using this website again. The shot glasses are loved by all who have used them."

"Everything about this transaction made us really happy - the price, the quality, the very fast free of charge delivery, the communication! Thanks a lot"

"The products arrived quickly and my instructions were followed - great service would use this site again."

"Excellent products at a sensible price delivered quickly."

"No problem with this item, first class service."

"Todo perfecto. Rapidez y eficiencia. Y el producto realmente bonito.. espero que sujete las botellas."

"Quick delivery, excellent condition of item. Item as described."

"Amazed at the amount of items available! My order arrived quickly and I was very pleased with it. An excellent website which I shall use again!!"

"Received the shot glasses on the day they said they would be delivered, shot glasses arrived in excellent condition, packaged very well, just what I wanted for a hen party."

"Delivered within expected time. Well packed and received safely. Left in porch as requested when out."

"Everything great, order arrived on time and as described. Love your page!"

"Good web site, good product, good service. As a customer I can not think of a way that you can improve, so here is the hard bit, keep up the good work. To all the people from the very top to the person delivering the product, well done and thank you. Done."

"Received excellent service. My order arrived very quickly and was well packed. Would be happy to recommend you."

"Good fast service."

"Very efficient, fast delivery well packaged. Would recommend & would order again."

"I am absolutely delighted with the communication received, the helpfulness of the staff, the delivery speed and the quality of product received. I have no hesitation recommending Drinkstuff to my colleagues and using them again myself. Thank you."

"Congratulations on providing such a great array of products which is so highly complemented by your efficient ordering and delivery service. Many thanks."

"I suspect that an unfortunate hazard of supplying glass products is that sometimes glass can break, no matter how careful the transit. I contacted the sales centre and without quibble they sent me some replacements. I wasn't in to receive the replacements and contacted the sales centre to point out that I had arranged for Saturday delivery on the first order because I would be in. They arrived first thing the next Saturday morning. In my experience, many companies would have made this a really painful reorder & delivery situation. These guys had processes & personal service set-up that focused on customer satisfaction. I will be a returning customer and recommend without hesitation."

"Delighted with products received. Slight hitch with contents of the order but this was rectified the same day. Have ordered again and even have my eye on one or two products for future purchase."

"One of the glasses was broken on arrival, but a replacement was despatched immediately. Would definitely order again from Drinkstuff, great website, great customer services."

"I urgently needed 4 Traditional Glass Pint Tankards for a Saturday party. Ordered a set on internet Thursday for overnight delivery Friday. When delivered, although well packed, one glass was smashed. I reported this but was disappointed to find that a replacement could not be delivered in time for Saturday. The replacement was delivered early Monday."

"Prompt service at sensible prices. Excellent."

"2 of the 4 Heineken glasses I ordered were broken upon receipt. This could have been avoided by bubble wrapping the individual glasses rather than the inner box that they were packed in. Drinkstuff immediately replaced them however without any fuss, with individually wrapped glasses. In summary, the service was faultless, despite the postal damages, and I am delighted with the product."

"Excellent, order dispatched very speedily... loads of info received by e-mail upon placing order, very helpful sales staff, easy order tracking (not that it was needed as the goods arrived next day from memory). Wish it was all as easy as this.... will be coming back."

"This was the first order I have placed with drinkstuff... But not the last. I was delighted not just with the speed of despatch but also the excellent quality (and price) of the items I ordered. Delighted."

"Once again, the items were just as described, and arrive extremely promptly. We're well pleased, and would definitely order from drinkstuff again."

"Wow super fast service and great products will def be back for more item , Xmas shopping made easy!!"

"Ordered on internet late Tuesday evening, was advised expected delivery 2-3 days. Was delivered Thursday morning. Very happy with product and luckily I had read on previous reviews were to get fixing instructions. Will defo order again."

"Excellent communication and customer service. I purchased a small "Rules of the Bar" mirror. It arrived promptly and was superbly packaged. They certainly went above and beyond! Would recommend this company to all and I would certainly use again if needed."

"Absolutely great and on time. Good and fast service. Packaging was also good."

"Everything I have bought has been great."

"The glasses we ordered were just as they looked online, and the delivery was very prompt and safe (no glasses broken) and the glasses are gorgeous. We will definitely be ordering from Drinkstuff again."

"Product was great but you delivered the wrong colour. As I paid extra fee for next day delivery as I needed it straight away I didn't have much choice but to use it."

"Ordered item in the evening. Was very surprised when the door bell rang in the afternoon next day to be delivered with the item in very good condition and best packaging materials. Psst...guess what! They were the cheaper than their competitors. :-) Thank you Drinkstuff."

"Thanks for this, it was received very quickly. Will do business again with you soon :)"