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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"I have placed a few orders with drinkstuff and the order service is superb. cannot comment on customer services as i have never had any problem With any order i have made."
Mandy Robotham, Tue 16th August '16
"Excellent service and good quality glasses. Unfortunately I ordered the wrong size. My fault."
Norman Bishop, Tue 16th August '16
"Very happy with items ordered , cost and service."
Carol Dix, Sun 14th August '16
"Ordered a 900 pound bar for my apartment. The couriers called to arrange delivery, I explained that I live on a 2nd floor apartment etc..... "Not a problem" they said.... Driver calls the next day and refuses to deliver it! He said he's outside but can't deliver inside an apartment block. I explained that Neither drinkstuff or the couriers had stated this when I ordered and that my wife was home alone with our 5 month old daughter. He said he'd drop the "Pallet" off outside the apartment block and that's all he could do! I said what good is that? I wasn't home from work for several hours after and he said it weighed about 50kg. There was a lift in the building and the driver and his mate wouldn't even put it in the lift to just 2 floors above ground. Waste of time and a joke of customer service, as DrinkStuff called me shortly after to rearrange delivery and I told them if the driver isn't willing to deliver to an apartment block with just myself able to lift (if I'm home that is and I work 5 days a week!) then they'd have the same problem and it's disgraceful that no one considered this before taking my money. The lady I spoke to didn't bat an eye lid when I told them I didn't want a real-delivery and to return it for a refund. I was refunded relatively quickly but the whole affair has ensured that I would have no faith in ordering anything from here in future with such a dire logistics partner."
Drinkstuff says: Thank you for your comments, we would like to apologise for the problems you experienced with the delivery of your order.
We will contact the customer directly to resolve the issue.
Chris, Sat 13th August '16
"We ordered some oval base glasses and gin "balloon" glasses. Both sets of glasses are really great quality and very good value for money. Really pleased with both sets of glasses, they were really well packed. Would certainly use drinkstuff again."
Paul Howell, Sat 13th August '16
"This is the 4th time we have used drinkstuff and the service has been exemplary on all occasions. The product is always as it is described."
Alan Hunton, Sat 13th August '16
"Fast efficient service would use and will be using again shortly."
Bev, Sat 13th August '16
Drinkstuff says: Dear Serdal

We can see that we have spoken to you today and the issue has been resolved.

SERDAL, Thu 11th August '16
"A truly impressive amount and range of stock. I found everything I needed and more. Shipping was also very quick and packaged extremely well. Will definitely be using drinkstuff from now on."
Si, Wed 10th August '16
"Highly recommended. Quick easy efficient. Cheap too!"
Martin Wraith, Wed 10th August '16
"I needed some acrylic "ice cubes" for a photo shoot. I ordered some from DrinkStuff on Monday evening and they arrived early afternoon today (Wednesday). The quality for the price is great. The product is just what I was looking for. Really amazingly good service! Thank you DrinkStuff 😀 Brilliant!!!!!"
Martin Wace, Wed 10th August '16
"Very easy to use website with a lot of interesting gadgets will definately be back for more. Good quick delivery times"
Martin Lock, Wed 10th August '16
"We buy these glasses to use at the local wine club. As usual, the service was very efficient and the order arrived quickly."
Keith Cooper, Tue 9th August '16
"Really quick delivery, and supply good quality products!"
Jac, Mon 8th August '16
"been looking for one for ages and couldnt find one. Even Amazon did not have one. Thrilled with the purchase and it came as it was advertised. Very good."
elliot wylde, Mon 8th August '16
"We have ordered stuff from drinkstuff for our big family/friends party each year for the last few years. It always comes reliably and promptly as promised. We are very happy with the service and will keep using it."
David Wolfe, Mon 8th August '16
"Fabulous products and really efficient service . The polycarbonate tumblers are really good quality . The flashing champagne glasses ( all blue not multicoloured) were fun and a real talking point ! Excellent company to deal with . Replacements quickly sent when 4 out of 48 not lighting up ."
Jenifer Stanley, Mon 8th August '16
"I needed these trays for a very last minute wedding booking, I selected the express delivery and it did arrive when as scheduled (in the past, I've order items via express delivery with other companies and they haven't always arrived!). The product was as described and was well packed to ensure that it arrived without any damages. Thank you!"
Safia, Mon 8th August '16
"The purchase and delivery of the items could not have been better."
Rowland Hayward, Mon 8th August '16
"i needed to replace my lay z spa pool. I ordered a replacement and it was delivered within two days! Communication was great. The service was excellent! The price of the pool was very good value. I even got a free cocktail book! I would definitely order again from drinkstuff."
Helen, Mon 8th August '16
"thanks for the order, excellent service and product."
Andrew candler, Sun 7th August '16
"Very pleased with the non slip drinks tray and the straws were good value for money. The service was first class and goods arrived very promptly."
Caroline Taylor, Wed 3rd August '16
"Excellent Product with a rapid dispatch. Although was missing 2 optics when I contacted it was rectified within a few days. Fantastic service would definitely recommend."
John Wilson, Wed 3rd August '16
"I wanted a specific type of glass which is not that easy to find (martini glasses with an integral ice holder). Drinkstuff had these at a reasonable price, delivered quickly, well packaged. Since this is a gift, we haven't actually used them yet, but I'm sure they will be fine!"
JeanMcK, Wed 3rd August '16
"Great range and delivered quickly with no quibbles about replacement of damages."
Magnus, Wed 3rd August '16
"Quick & easy ordering, plenty of choice."
Phil Stubbs, Mon 1st August '16
"Specific relevant details, simple order process, quick delivery, kept informed all along and parcels arrive with all contents well wrapped with no breakages. Couldn't ask for better x"
Cressida Bruce, Sun 31st July '16
"Loved the design of these glasses which are great to handle, fit nicely in the hand and the square bases provide a secure base."
Martin Dickinson, Sun 31st July '16
"Beautiful cocktail glasses perfect for the summer adding glamour to that Aperol Spritz or whatever you fancy. Delivered really quickly too. Great website drinkstuff."
M Cantor, Sun 31st July '16
"Excellent customer service, would use again and again (I already have). Thank you."
Andrew Bloomfield, Sat 30th July '16
"The service and the products are excellent and competitively priced."
James Weir, Fri 29th July '16
"I bought the home cocktail set for my friend as a birthday present. I found using the website very easy with reasonable product prices. Good service and my friend very happy with the quality of the product. Great purchase. Even considering to purchase the product for myself too."
Rachel, Thu 28th July '16
"You failed to make any response to 5 emails about a deformed hi ball glass!"
Drinkstuff says: Thank you for your comments. Please accept our apologies that you have not received a reponse to your emails. We have checked through our emails and are unable to trace any being sent. We will be in touch with you to sort this out.
John Lobley, Thu 28th July '16
"Excellent service . Easy ordering and payment, and delivered on a Sunday. Will recommend and will definitely use again. 1st class"
Tess Siree, Thu 28th July '16
"I was looking to add some jars to ones i already had but couldnt find anywhere.I was surprised at the range of products on offer. Lovely quality and very prompt delivery service.well packaged. Well done."
Irene Hill, Thu 28th July '16
"I was impressed with your excellent service. My items were delivered on the day stated and packaged very well even the items that I preordered were delivered very promptly. Would definitely use drinkstuff again"
Maureen Hillocks, Wed 27th July '16
"Delivery & quality petfect as usual"
Agnieszka Solarz, Wed 27th July '16
"Brilliant service, very happy 👍"
Rosie Rayfield, Wed 27th July '16
"Fabulous range of products, we have ordered glasses and other kitchen stuff now this Cocktail shaker and we have always been well chuffed. Keep adding to the range - Thank you"
David, Tue 26th July '16
"Looks good"
Margaret, Tue 26th July '16
"You know when someone says they will call you back............... Yes, its the second best lie. Well I must admit, Drinkstuff did and emailed me when the stock came in. I recommend them to all."
Paul Gregory, Tue 26th July '16
"5 star service and easy to deal with"
John Stoyles, Tue 26th July '16
"Great service, fast delivery too. Items exactly as described. Many thanks"
Mandy Habgood, Mon 25th July '16
"Good selection, arrived well packed and quick."
Jane Reed, Mon 25th July '16
"Fantastic service and great communication."
Andrew Davis, Mon 25th July '16
"Very happy with my delivery, fast and good quality products that don't cost the earth."
Terri Hinley, Mon 25th July '16
"Looks great and good fun"
Margaret Farn, Sun 24th July '16
"Great service and fast delivery."
Michael, Sun 24th July '16
"One glass was broken on the initial delivery and was replaced immediately"
Peter Thomas, Sun 24th July '16
"Well packaged, reliable service. Good value for money and will use again."
Adele Kilford, Sat 23rd July '16
"Great product and brilliant communication with delivery."
Jay, Thu 21st July '16
"Easy to use website, order delivered when stated and extremely well packaged. Very pleased with the Viticole tasting glasses, good quality and well priced."
Elizabeth Abell, Thu 21st July '16
"Thanks for offering the best online deal and quick delivery, hot tub works a treat!!!!"
Jason, Tue 19th July '16
"I ordered the bar mat for a gift it's a great item and the service was fantastic."
Karen Perry, Tue 19th July '16
"Fast delivery, very reasonably priced and good quality, will order again"
Julie Beckett, Mon 18th July '16
"Very quick delivery and great service, Lots of choice and the Saved Basket facility is very usefuly"
Phil Stubbs, Mon 18th July '16
"The item arrived on time and at a good price."
Peter, Sun 17th July '16
"Product as described and very satisfied with purchase -expect to have a lot of fun with it!"
Jane Jeyes, Sun 17th July '16
"I have ordered several times now from drink stuff and would recommend, there are no hassles with the service and they keep you informed of the progress of your order. I had a query over my order and customer service was responsive and helpful."
Peter Edney, Sun 17th July '16
"Brought 3 Stein glasses quick delivery and getting plenty of use. Will order again 🍺"
Glynn Owen, Sat 16th July '16
"Efficient from web site to point of delivery"
Kate Atkinson, Sat 16th July '16
"Great glasses, reasonably priced, very well packaged and speedy delivery. Beat Amazon on price and delivery."
Mark Kingman, Sat 16th July '16
"Very pleased although pasta plates not as deep and "dishy" as the photo suggested. All beautifully and safely packed and delivered quickly."
Fiona Boult, Sat 16th July '16
"Good service . Filters arrived quickly."
derek hards, Fri 15th July '16
"Whereas the Kwak 1/4 yard glass I purchased was smaller than appeared in the advertising & the stand looked more like pine than beech, the service received from Drinkstuff was very good, particularly their swift response to the double-order error at the outset. Their follow -up actions were also commendable. I would consider using them again, if & when the need arises"
Christopher Gerrard, Thu 14th July '16
"Excellent service, and the Touraine design of wine glass is excellent - good to look at, very French, study and much easier to handle and sturdier for domestic use that the larger thinner long-stemmed glasses so often encountered. Only downside is that I would much have preferred the smaller size but these only available in a large quantity which I do not have room for"
Deirdre Palk, Thu 14th July '16
"This is the first time I have used this website and was impressed with their range, general pricing & prompt delivery. It arrived well packaged too. I would most likely use again, but would prefer consumer delivery to be a bit cheaper."
S Hilliard, Wed 13th July '16
"Excellent quality and service just what I needed for the restaurant"
Gary Bryan, Wed 13th July '16
"I've been very happy with drinkstuff's service. I would always use them for the harder to get items that my local off licence doesn't have. I just wish their courier service did express delivery to Belfast."
Simon Ayling, Wed 13th July '16
"I received the drip tray damaged, Drinkstuff exchanged the tray with no quibble. great customer service."
Lesley Cosway, Wed 13th July '16
"Excellent stuff from the guys at drinks tuff. Very quick and efficient. Will certainly use them again."
David Mooney, Wed 13th July '16
"I bought Pimms jugs for an event and these were the cheapest online, free delivery too! They were delivered quickly with no issues at all. Great product and great service, would use again!"
H millar, Tue 12th July '16
"Great product, well packed thank goodness because, regardless of the fragile label or the fact it was throwing it down with rain, Hermes thought the best thing to do would be to chuck the box over our garden fence. Fortunately the glasses survived the ordeal but I was left to sweep up wet cardboard from the path!"
Claire Dunkley, Sun 10th July '16
"Brilliant buy! The glasses were a present and my friend was really pleased! A great product!"
Mark Shields, Sun 10th July '16
"Thank you very much. I am very satisfied with my order. The order came earlier than it was programed. The only problem is the cost of the delivery to Greece is too high. I believe if it was smaller more people they will order by you. Thank you. Dimitris"
VOUROS DIMITRIOS, Sun 10th July '16
"Just bought a wonderful Manhatten Cocktail Set plus some other great accessories, as a last minute urgent Birthday gift. The transaction and collection in person took less than an hour - simply amazing. Wonderful quality items and great value too. Customer Services were so helpful - this is truly a top company, from it's products to it's staff. I will be a repeat buyer ( I previously bought a brilliant spacious room fridge for my student daughter - another great purchase). And so many great ranges to choose from - faultless !!!!"
Michelle Finn, Thu 7th July '16
"I recently ordered the following items Cabernet Port Glasses 4.2oz / 120ml (Pack of 6) Degustation Brandy Glasses 14oz / 400ml (Pack of 6) The items were delivered on time and very well packed. The description was exact on the site. I have no hesitation in recommending drinkstuff for any future purchases."
Gaurav Sondhi, Thu 7th July '16
"We are a new business that has grown beyond expectation with independence from any main suppliers or Brewers. Our choice has been reliability , affordability , quality. We received this with the contact from a sales manger and delivery team that have delivered with the experience from a major brewer but with the effort and delivery of a family business. We are very happy and hold them as our direct contact for immediate and planned deliveries. The availability of options for glassware has been proven invaluable and timeless."
Darren Martin, Tue 5th July '16
"My parents loved them! Really good quality."
Maria Morris, Tue 5th July '16
"Champagne bucket and table holder was exactly as described and shown online and sent very quickly. Packed extremely well. The recipient was delighted with it."
Nicola Crane, Tue 5th July '16
"Well impressed with the machine, it makes strawberry daquiris to die for. I was very impressed with the delivery. I was going to pay for next day delivery but decided against it and had it delivered next day anyway for free. I will certainly be using this site again."
Nikki Howard, Mon 4th July '16
"Super Fast"
TOM HARGREAVES, Mon 4th July '16
"Great service and great product!"
Ann-Marie Yiannacou, Sun 3rd July '16
"Really happy with Boston shaker set great price would recommend"
Joanne Stamp, Sat 2nd July '16
"I held a "quiet" night in with the girls and the little bits and bobs I bought to add to the cocktails were spot on. Everything arrived in good time and pricing was good. I might not be a regular customer, but I will be back from time to time."
Caroline mcgravey, Sat 2nd July '16
Jo craig, Thu 30th June '16
"My order came in brilliant time, everything was accounted for and it made my 18th birthday party amazing!! Thank you so much Drinkstuff!! X"
Sian Thornton, Wed 29th June '16
"Good quality glasses. Just what I was looking for. Great delivery time. Will definitely order from these again."
Pam Stephenson, Wed 29th June '16
"I am very pleased with the glasses, and impressed with the speed of delivery. I have purchased items from your company before, and am pleased to say that the same quality and good service continues. Thank you."
Marilyn Hazell, Tue 28th June '16
"Super happy with the product; definitely top quality goods! Delivery was fast and overall I've had lovely service. Thanks!"
Sarah ZEA, Mon 27th June '16
"Nice and Quick service, and all came as ordered, so all is just good, thanks :-)"
Arctic Cafe ApS, Mon 27th June '16
"Delivery was on time and without fuss and the package was exactly as ordered :)"
Mari Martin-Matthews, Mon 27th June '16
"1st class items arriving promptly I would highly recommend them."
Linda McBride, Sun 26th June '16
"Absolutely fantastic service. Such a great selection of products. Quick delivery time, easy to navigate web page, easy and secure payment. Ordered twice from you already and will definitely be purchasing from you again. Thank you"
Natasha, Sun 26th June '16
"Great everything was in the package. Turned up on the right day and I didn't have to wait long Really pleased 😌"
Danny W, Sat 25th June '16
"I ordered 4 glass bottles items. One was smashed which I was annoyed about. However I was impressed with how quickly the problem was resolved."
Jamie celino, Thu 23rd June '16
ALANJON ADAMS, Thu 23rd June '16
"I was extremely happy with my order thank you. None of them were broken. I have a very happy fiance. I will be shopping again very soon again. Thank you again drinkstuff."
Irene clark, Wed 22nd June '16
"Quick.good quality .thanks.will shop again"
John, Tue 21st June '16
"Glasses are superb and really well packaged. The perfect gift"
Sarah, Tue 21st June '16

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