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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"I rang on 11th May to report that 7 Sterling 10.6 tumblers were broken when delivered to Hazel Barker in Barnard Castle. I was promised that they would be replaced but they have not yet been received 10 days later and are needed urgently."
Drinkstuff says: Called customer and the goods had been delivered to a neighbour but they were not aware of this when the review was done.
Pam Ellwood, Sat 21st May '16
"As ordered and very pleased with this order"
Colin Charrington, Sat 21st May '16
"I am happy with the order and service. My only doubt about the product is whether the glass will stand the heat of the T light The ones I saw in Spain used hot water under the glass of brandy."
Drinkstuff says: Thank you for your comment, should you find that there are issues please get in touch.
John martin, Sat 21st May '16
"Having built myself a tiki bar I have purchased all my bar equipment from this site and very pleased with it and delivery on time. Will be buying more for my bar soon thank you"
Katrina Smith, Sat 21st May '16
"An overall good site and good service"
A D Nixon, Sat 21st May '16
"Gorgeous stylish glasses - already had a comment from a guest at a recent dinner party who thought they looked and felt that "bit different" - which indeed they are! Thank you"
Wendy Pratt, Thu 19th May '16
"Good arrived in perfect condition as really quickly."
laura, Wed 18th May '16
"I've ordered twice and received some really great quality products at a great price. Delivery was pretty good too"
Kelly, Tue 17th May '16
"I used Drinkstuff for the very first time and can honestly say I received an A* service. Delivery was prompt and communication re my order spot on. Most definately recommend Drinkstuff"
Samantha McGlynn, Tue 17th May '16
"I used Drinkstuff for the very first time and can honestly say I received an A* service. Delivery was prompt and communication re my order spot on. Most definately recommend Drinkstuff"
Samantha McGlynn, Tue 17th May '16
Loretta Crowe, Tue 17th May '16
JILLIAN, Tue 17th May '16
"Beautiful, well presented cocktail glass. and the paper straws can last 5 drinks or more."
Flossy Kandodo, Mon 16th May '16
"Fantastic and informative website, next day delivery tracked to the hour, cheapest price on the web (at time of ordering) what more do you want. If you are thinking about getting one of these don't hesitate, they are great. After reviewing these portable spa's on line and reading the many comments and feedback I found that Drinkstuff had sold a lot of these products to many happy customers, there was loads of great advice and the hot tub was very competitively priced against other online sellers. I decided to go with drinkstuff on this basis and also because of the free next day delivery. I was able to track where my delivery was and at what time it would be delivered the following day which was fantastic. The lay z spa Paris is a quality product easy to set up and has already provided 2 fun filled weekends. It's even better when it gets dark and the led lights flood the spa with light. After reviewing I did also purchase some extra filters and the chemical starter kit which is a must if you are purchasing one of these products. If you are contemplating one of these spa's I would urge you to just buy one, you won't regret it they are a quality product. My final tip would be to purchase a spa vacuum too, especially if you have kids, this enables you to easily and quickly remove any debris that gets into the tub. Next on my list is a floating spa bar........"
Clive Lee, Mon 16th May '16
"After receiving 3 glasses, of which 2 were broken & no paddle, these were replaced within 3 days with 1 phone call , Thank you! Steve"
steve plews, Fri 13th May '16
"Order glasses kronenberg pint glasses on a Saturday delivery was given email updates on my order text on the morning for delivery time very efficient and very professional will be ordering again fantastic service all round and the glasses are very well made"
James woodcock, Thu 12th May '16
"Very quick delivery, quality item. Have purchased items in the past with same quick service. Recommended."
Colin Morley, Wed 11th May '16
"Very pleased with my order, built myself a tiki bar in garden and can't wait to order more of the fancy bar items on your site. thankyou"
Katrina Smith, Wed 11th May '16
"As the title suggests Top Class in service and products."
Gillian Sussex, Wed 11th May '16
"I have received the box of Helsinki glasses with one glass missing and one broken ! I have emailed the company but had no response yet !?"
Drinkstuff says: We have contacted the customer as we do not appear to have received an email. We have replaced the damaged item for them
Liquid bar, Wed 11th May '16
"very satisified with purchase"
G Haskell, Tue 10th May '16
"Great products as decribed at a very reasonable price and fast dispatch upon your behalf. As a returning customer please consider using a different courier service than Hermes. They have poor communications, inevitably cannot read any delivery instructions given, leave no contact number and consistently deliver to the wrong address! (The whetherspoons next door - luckily I get on with them)"
Drinkstuff says: Thank you for your comments on the courier service, these have been passed onto them.
Neil Pickles, Tue 10th May '16
"Ordering was very easy and delivery was received by customer quickly and efficiently"
Rachel Williamson, Tue 10th May '16
"Quality glasses and prompt delivery."
Lucy, Mon 9th May '16
"The Website is easy to use, prices are very competitive and quick delivery."
Andrew Saines, Sun 8th May '16
"I had been looking about to buy the new Lay Z Spa Paris (6 Person Spa), I can't remember how I came upon Drinkstuff site, but could not believe the amazing discount of 230 pounds, I was a bit dubious about ordering it as sometimes if it seems its too much of a bargain it generally not for real, but, am glad I did, the whole experience from start to finish was first class, I received regular updates about my order and was even given a 2 hour delivery slot so I didn't have to wait in all day. The spa itself is fantastic, the way the weather was after it was delivered kept the spa in its box, set it up this week and everything is perfect, would recommend Drinkstuff to anybody, very happy."
Paul O''Hare, Sat 7th May '16
"Extensive selection of every day wine glasses on easy to use website. Pricing, order confirmation, packaging, delivery and follow up excellent."
Peter Court, Fri 6th May '16
"Excellent follow up to my earlier response which highlighted a mistake in replacing breakages."
Roger Yeats, Thu 5th May '16
"I don't order very much but when I do Drinkstuff have always delivered promptly and the packaging has been more than adequate. The glasses - LSA Moya Tumblers 11.6oz - are gorgeous and I expect I shall be ordering some more, my sister loved them! Thank you Drinkstuff."
Jennifer Sumption, Wed 4th May '16
"The sales and customer service teams are excellent. I am glad you are now selling janitorial supplies, I would prefer to deal with your company for the stock we buy from Nisbets"
Richard Warwick, Tue 3rd May '16
"Thank you so much. It arrived promptly and wrapped up in a great deal of packing materials."
Elizabeth Chubb, Tue 3rd May '16
"Item received quickly and as expected, works perfectly, wouldn't hesitate to use this site again"
Kirsty Astin, Tue 3rd May '16
"Unfortunately two glasses were damaged, I called within the time limit to report this and was offered immediately two replacement glass which were sent within the week. Excellent service."
Sharon Meddelton, Tue 3rd May '16
"Super quality product, completely leak-proof - a bit more expensive than other optics but well worth it."
Paul Burns, Mon 2nd May '16
"Great value, quick delivery, all in tact"
Lady Janice Miller, Sun 1st May '16
"I bought a shaker and some guitar-shaped ice trays. Great products (with discounts), and delivered on time, so very pleased with service!"
Daniel Hines, Sun 1st May '16
"Title says it all. Thanks!"
Jenny, Sun 1st May '16
"i have ordered this as a wedding present for a young couple who just love port, so much they are having port as their wedding toast. the gift arrived well packaged and on time. I opened to make sure all was well and yes it was. super gift idea, will buy one or two more for my bottom drawer of unexpected presents. looks great will grace any table."
alison sleeman, Sun 1st May '16
"2x10oz tankards were broken as a result of poor packaging. The 2 replacements which you sent were not government stamped."
Drinkstuff says: We have contacted Mr Yeats by email and advised that the correct goods have now been shipped and apologised for any inconvenience this has caused.
Roger Yeats, Thu 28th April '16
"I paid for a Boston tin and one came in decent time. Kind of as you would expect from an online retailer. Could it have been quicker? Maybe a day but not major. Only slight negative, huge packaging feels wasteful but saves drinkstuff having to spend more money on different sizes and charging more for postage so why complain. Like I said. As you would expect."
Rich, Thu 28th April '16
"Good and very Nice product i love it"
Willems, Wed 27th April '16
"Great service and great product i will definitely use these guys again"
ian maidment, Wed 27th April '16
"unfortunately parcel arrived with broken glass so was unable to give whole parcel as gift"
Drinkstuff says: We have contacted Mrs Fisher and given a refund for the damaged items
Adrienne Fisher, Tue 26th April '16
"When our order arrived it was damaged, I thought "now we struggle to get a replacement or our money back" not at all, one email to the excellent drinkstuff team and a replacement was on it's way, arrived the next day! We knew the party tub was great as we'd seen it at a friends now we know drinkstuff are great too!"
Ray, Tue 26th April '16
"Have ordered a few things from drinkstuff now and I am extremely happy with everything I have bought so far would certainly recommend and I will be ordering some more"
Angela cutler, Mon 25th April '16
"These looked as pictured but I didn't realise they came in two parts: you had to connect the bottom flat bit with the cup itself and I was a little disappointed as throughout our event, the bottom bit kept falling off."
Drinkstuff says: We have contacted our customer and have advised we will be speaking to the web content team to advise this item can come in two parts.
Lynne, Mon 25th April '16
"Very pleased with your service. I only made a small order of Duralex glasses for my restaurant and was very surprised at the speed that they arrived , the same goes for the martini glasses that were impossible to find here in France… Incredible that I have to buy Durelex glasses from an English company when they are made in France, and also incredible that they arrive quicker than the products I have ordered from french companies… I will be using you guys again."
Kate Tucker, Sun 24th April '16
"Thank you the clips at the side were different to my old top but once i did a bit of adapting it was fine, again, thanks"
jason clarke, Sun 24th April '16
"Fantastic product, great service, would recommend. Thank you"
Mrs S Gray, Sun 24th April '16
"Easy site navigation, prompt delivery, good products. What more do you need?"
Elizabeth Cooper, Sat 23rd April '16
"Good service, fast delivery and great price."
gabi stallard, Sat 23rd April '16
"Excellent service will buy from this site again 😀"
Susan marston, Thu 21st April '16
"My order arrived in less than a week. Upon opening my order i found one bowl was chipped. The bowl was replaced very quickly and drinkstuff also sent a follow up email to make sure i received my replacement goods. They are very polite, helpful and will use them again and will be happy to recommend them to my friends."
ANN PRITCHARD, Thu 21st April '16
"really excellent service and a great product. customer services very helpful and friendly. we're very satisfied"
catherine mcguinness, Wed 20th April '16
"Nice product selection on the website Fast delivery Exactly what I wanted"
laurene, Tue 19th April '16
"I am very pleased with your customer service and product. Thank you very much"
judith barsby, Wed 13th April '16
"Ordered 3 jugs, easy process and fast delivery!"
Heather Ross, Wed 13th April '16
"Items delivered as expected with no hassle. Would recommend to friends."
Susan honey, Tue 12th April '16
"Probably the best straw dispenser available to buy in the UK with a few flaws. Firstly it's pretty expensive and secondly while the glass body is great but the metal parts feel a bit cheap and flimsy. It would be nice if it was bundled with some straws as standard or if you could get some money off straws when purchasing with this item."
Drinkstuff says: Thank you for your comments regarding the order you placed these will be passed onto the relevant person.
Stefan, Tue 12th April '16
"Collected pourers in person after a number of very helpful calls to Drinkstuff.. Our contact met us with our purchase."
Mr John Boston, Tue 12th April '16
"Very friendly, fast and efficient."
mike ashworth, Mon 11th April '16
"We are satisfied with the samples we ordered but are still waiting for a call to inform if the bottles are available in other sizes."
Drinkstuff says: Please accept our apologies that you have not received a call regarding the bottles. We will be in touch regarding this.
Kendal Mint Cake Liqueur Co Ltd, Sun 10th April '16
"I purchased two packs of the above named glasses. I have always been happy with the quality of your products however these glasses are very disappointing. I have had customers pour drinks to them and they are so fragile that they shatter. Some the bottoms have fallen straight out of when liquid poured in surely this is a safety fault of the 24 glasses purchased we have 6 left and they have only been in use just over a week. I look forward to your response kind regards Kirsty"
Drinkstuff says: The customer has been contacted and spoken to and been advised about thermal shock. The glasses have been replaced.
Kirsty Cayton, Sun 10th April '16
"Really good product and brilliant delivery time and notice."
Kate, Sun 10th April '16
"Order went through and was delivered in no time!! would order here again!"
James Weston, Sun 10th April '16
"I'm kitting out a new home bar, and was really pleased to find everything I needed on the drinkstuff website. I love the variety of polycarbonate cocktail glasses available. There was a small error with my order, but drinkstuff sent out a replacement immediately. Very happy with their customer service."
Sally Anderson, Thu 7th April '16
"Fast delivery, all packaged neatly and products are brilliant. Highly recommend this company. Fair prices!!"
Samantha gregson, Thu 7th April '16
"Great quality items at superb price, speedy delivery and seriously good protective packaging."
Andy Korn, Wed 6th April '16
"Friendly on the phone - and knew the products. The bar fridge was very quickly delivered and brought into the house (unlike some companies who would leave on the pavement!). Impressed with the service."
Alpha Hope, Wed 6th April '16
"These "glasses" look great, look almost like real glass. Very pleased with their appearance, but as they are a gift I haven't been able to try them. Packaging was strong & robust so no damage to goods in transit."
Phil Melville, Wed 6th April '16
"It's perfect just what we wanted"
Amelia Thorpe, Tue 5th April '16
"Quick delivery, really pleased with the Drinks Dispenser, in fact just going to order another one!"
Linda, Mon 4th April '16
"Poor quality. Two parts do not fit together particularly well. Disappointing purchase"
Drinkstuff says: We have contacted the customer to advise that we can offer a refund or replacement item. If there are any issues with our products on receipt we would advise customers to call or email so that we can resolve the issue.
Tom, Sun 3rd April '16
"Bought the mason jar cocktail set for my cousin for her birthday, she loved everything you got with it and the variety of cocktail ideas in the book :)"
Laura, Sat 2nd April '16
"These tapas bowls are fantastic and I shall order more in the future. delivery was quick and with advanced notice is excellent for busy cooks."
Mike Trace, Fri 1st April '16
"Fantastic service - quick delivery, very thoroughly packed to ensure products didn't break, lovely quality tea set, very impressed would not hesitate to order from here again! Lovely generous teacup size, only improvement would be if the teapot came in a larger family size also:-)"
Mrs Dean, Wed 30th March '16
"I bought it as a gift for my partner who was really happy with it. I was also very happy with everything. I was slightly disappointed with the box it came in as it was a bit scruffy. Nevertheless, I would definitely recommend."
Drinkstuff says: We have contacted the customer to discuss the packaging
Michelle, Tue 29th March '16
"Excellent choice of glasses. Found what I was looking for, ordered and delivered in no time. Very pleased from start to finish."
Roy, Tue 29th March '16
"excellent fast service. delivered on time. always there when i call if i have any queries. thanks so much - will be placing another order shortly and will certainly suggest to my clients and friends"
Zoe Addison, Tue 29th March '16
"Recently bought 6 place mats, nice condition, well packaged and delivered promptly, however, although there was no reference to the Place mats coming in a presentation box if I were to buy from a store I'm pretty sure they would of so disappointed with that aspect of the purchase, otherwise fairly happy."
David Porter, Tue 29th March '16
"Fantastic service with good customer service. Thank you"
tracy, Mon 28th March '16
"Needed some plastic tumblers, but better quality than the normal disposable ones. Found exactly what I needed with drinkstuff. Order was dealt with promptly and efficiently. Will definitely use drinkstuff again."
Gordon McArthur, Sun 27th March '16
"I ordered a copper finish ice bucket from Drinkstuff which arrived covered in a strange corrosion. I contacted customer service attaching a photograph of the ice bucket to show the problem. I received a reply in minutes and a replacement was despatched immediately. I wasn't even required to return the faulty product. Purchasing on line can be a bit of an issue when things go wrong, Drinkstuff have shown how it should be done, very impressed and very happy with the replacement ice bucket which was perfect."
Nigel Meddemmen, Thu 24th March '16
"Ordered 12 glasses and one was damaged when received. Didn't want to return all of the glasses. Customer support offered a replacement or refund for the damaged glass, replacement sent as requested. Excellent customer service. Will buy from drink stuff again"
Carolyne Walton, Tue 22nd March '16
"Recently purchased an ice making machine from stock, an Ice Appliance Super Fast Ice maker to give it's full title. I wouldn't say it was super fast but fast enough for domestic use, which I bought it for. The construction and the way it works is totally different from my last one which I bought from Debenhams, I am pleased with it's looks and function, would not hesitate to buy other products from this company, thanks again, Ray Webb."
Raymond Webb, Tue 22nd March '16
"Just what we needed. Extra flutes for a birthday party, good value and delivered within specified hour slot."
Deborah, Mon 21st March '16
"Wanted some pint mugs to enjoy my home brew, good set, fast delivery."
Andrew, Sat 19th March '16
"Really fast delivery, fab service, would really definitely use again. Thanks :-)"
Alex Vince, Sat 19th March '16
"Ordered a rotary drinks dispenser arrived in time but was sadly damaged, they replaced in straight away."
Joe Tremaine, Wed 16th March '16
"We needed 150 glass mugs for a school project. Drinks stuff had just what we needed. Were quick & efficient with delivery & very polite & knowledgeable on the phone. I would definitely recomend them & use them again."
Mrs Matthews, Wed 16th March '16
"Nicely presented box with quick and helpful service as had an accessory item missing from the box. However, box only big enough to take standard bottle of wine, nothing like Prosecco, Asti or unconventional Bottles. A lovely gift for wine lovers."
Barbara Dyer, Tue 15th March '16
"I was pleased with everything with the order but was not fond of the fuzzy sticks sent but the website did say you would be sent a random selection"
Michele Boulton, Sun 13th March '16
"Very high quality products made a great start to my cocktail bar tending, the delivery was very fast and reliable. I couldn't recommend Drinkstuff any higher."
Rhys Lloyd, Sun 13th March '16
"Great Customer Service."
Peter, Sun 13th March '16
"Quick delivery and good products."
Olivia pearl, Sun 13th March '16
"Bought glasses and cocktail mug for a birthday gift for 21 year old boy . Currently very trendy and was pleased with both products . Well packaged and looked impressive - well received by birthday boy . Cocktail recipe book and bottle of fizz went well with them too !"
Vivienne Boylan, Wed 9th March '16
"excellent delivery .said on order form etc. delivered in 72 hours, but was delivered the next day.just brilliant."
carole digweed, Tue 8th March '16
"Bought the perfect quality glasses for our Bed and Breakfast, Malvern View they arrived within 48 hours. What more can you ask for? Thank you, will definately use you again"
Marco Giorgi, Sun 6th March '16
"The warmer is a very good product. The order was swiftly dispatched. I am fully satisfied with my purchase."
Robert Hart, Sat 5th March '16
"Great variety of products, easy to navigate the website and efficient delivery. Whats not to love? Will be back."
Anne Hargreaves, Thu 3rd March '16

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