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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"I ordered a copper finish ice bucket from Drinkstuff which arrived covered in a strange corrosion. I contacted customer service attaching a photograph of the ice bucket to show the problem. I received a reply in minutes and a replacement was despatched immediately. I wasn't even required to return the faulty product. Purchasing on line can be a bit of an issue when things go wrong, Drinkstuff have shown how it should be done, very impressed and very happy with the replacement ice bucket which was perfect."
Nigel Meddemmen, Thu 24th March '16
"Ordered 12 glasses and one was damaged when received. Didn't want to return all of the glasses. Customer support offered a replacement or refund for the damaged glass, replacement sent as requested. Excellent customer service. Will buy from drink stuff again"
Carolyne Walton, Tue 22nd March '16
"Recently purchased an ice making machine from stock, an Ice Appliance Super Fast Ice maker to give it's full title. I wouldn't say it was super fast but fast enough for domestic use, which I bought it for. The construction and the way it works is totally different from my last one which I bought from Debenhams, I am pleased with it's looks and function, would not hesitate to buy other products from this company, thanks again, Ray Webb."
Raymond Webb, Tue 22nd March '16
"Just what we needed. Extra flutes for a birthday party, good value and delivered within specified hour slot."
Deborah, Mon 21st March '16
"Wanted some pint mugs to enjoy my home brew, good set, fast delivery."
Andrew, Sat 19th March '16
"Really fast delivery, fab service, would really definitely use again. Thanks :-)"
Alex Vince, Sat 19th March '16
"Ordered a rotary drinks dispenser arrived in time but was sadly damaged, they replaced in straight away."
Joe Tremaine, Wed 16th March '16
"We needed 150 glass mugs for a school project. Drinks stuff had just what we needed. Were quick & efficient with delivery & very polite & knowledgeable on the phone. I would definitely recomend them & use them again."
Mrs Matthews, Wed 16th March '16
"Nicely presented box with quick and helpful service as had an accessory item missing from the box. However, box only big enough to take standard bottle of wine, nothing like Prosecco, Asti or unconventional Bottles. A lovely gift for wine lovers."
Barbara Dyer, Tue 15th March '16
"I was pleased with everything with the order but was not fond of the fuzzy sticks sent but the website did say you would be sent a random selection"
Michele Boulton, Sun 13th March '16
"Very high quality products made a great start to my cocktail bar tending, the delivery was very fast and reliable. I couldn't recommend Drinkstuff any higher."
Rhys Lloyd, Sun 13th March '16
"Great Customer Service."
Peter, Sun 13th March '16
"Quick delivery and good products."
Olivia pearl, Sun 13th March '16
"Bought glasses and cocktail mug for a birthday gift for 21 year old boy . Currently very trendy and was pleased with both products . Well packaged and looked impressive - well received by birthday boy . Cocktail recipe book and bottle of fizz went well with them too !"
Vivienne Boylan, Wed 9th March '16
"excellent delivery .said on order form etc. delivered in 72 hours, but was delivered the next day.just brilliant."
carole digweed, Tue 8th March '16
"Bought the perfect quality glasses for our Bed and Breakfast, Malvern View they arrived within 48 hours. What more can you ask for? Thank you, will definately use you again"
Marco Giorgi, Sun 6th March '16
"The warmer is a very good product. The order was swiftly dispatched. I am fully satisfied with my purchase."
Robert Hart, Sat 5th March '16
"Great variety of products, easy to navigate the website and efficient delivery. Whats not to love? Will be back."
Anne Hargreaves, Thu 3rd March '16
"I ordered a glass patisserie stand to use as our wedding cake stand. I am over the moon with it. It is beautiful and very good quality. It was very reasonably priced and came extremely quickly. Thank you Drinkstuff."
Harriet, Thu 3rd March '16
"I am very pleased with my Kilner Jar Shot Glasses with Lids. I do a lot of juicing and these jars are perfect for when I make a large batch of juices to store in the fridge."
Irene Wells, Wed 2nd March '16
"Great speedy service and a good robust product . Aesthetically pleasing design."
L Danson, Tue 1st March '16
"My order arrived the next day, very pleased with the quality and will be ordering a lot more of the item if they remain at the reduced price."
rachel nasskau, Tue 1st March '16
"Excellent service, good price and great variety of special glasses. I would definitely order from this site again. Many thanks."
Steven Phillips, Tue 1st March '16
"Everything you need at a good price, very good and reliable service."
Mike Hoare, Mon 29th February '16
"I had looked all over Sheffield and the internet for plastic glasses for my villa in Crete , stumbled on this side, order and wow got myself some elegant glasses for round the pool. So pleased"
Simon Goodison-Maw, Sun 28th February '16
"Disappointed that the mojito kit did not come with a strainer or sieve, especially for getting rid of raspberry seeds etc."
Drinkstuff says: The website does show the contents of each cocktail set and the strainer is not included with this one although can be purchased as a separate item if required.
Charlotte Denton, Sun 28th February '16
"Very pleased with my purchases (Carafe's & Port Glasses). I expected with the prices to ''get what i paid for'' but was pleasantly surprised by the quality of the products. The whole process was straightforward, delivery fast & although i was nervous about the packaging, i needn't have been. Arrived well packaged & intact. Only slight grumble ... the large box was left in full view on the front doorstep from the time of delivery (11am) until i got home around 7pm. Could have been left at the back of the house or with a neighbour."
Drinkstuff says: Thank you for your comments regarding the delivery, please accept our apologies, we have contacted the courier service to make them aware.
Kim, Sat 27th February '16
"Arrived next day even though I did not choose next day delivery. Arrived well packed in perfect condition. My German beer tastes much better now. Thanks"
NORMAN, IAN LAVELL, Thu 25th February '16
"Items arrived quickly and extremely well packaged."
Eunice Thomas, Thu 25th February '16
"Hi I ordered the item as a qwerky present for Valentines at about 3pm as next day delivery by 4pm I had email telling me it was in dispatched and it arrived promptly the following morning very well packaged and secure."
Coral, Thu 25th February '16
"The stein I ordered for my boyfriend's dad came very quickly - and more importantly it was of lovely quality, beautiful engraving and well put together. Could have been gift boxed for the price really, but it went down very well anyway :)"
Thea, Tue 23rd February '16
"Unfortunely some of the glasses broke with delivery. When I emailed them I got an immediate response and they sent out a replacements. Will be using and recommending this company again"
Carol Watts, Tue 23rd February '16
"I actually brought the straw holders to store make up brushes in them and they work brilliantly. My daughter has one too. These are of a lovely quality, glass and chrome . I would definatley recommend these for quality and looks. Delivery was quick too. Many thanks."
Lorna Micklefield, Tue 23rd February '16
"We bought sixteen of these dishes for our Gelateria when we opened . They are loved by the customers so we have had to buy another eight ."
Pauline Penny, Mon 22nd February '16
"It's a really great item that I have bought. Initially I fill it with water when I am at work. Thank you drinkstuff."
Stephen Green, Sun 21st February '16
"Good service and work of Drinkstuff staff. I received mine fast and they were in a good condition. I''ll shop from their store in the future."
Ukrica Haydee Wennerstrom, Sun 21st February '16
"order dispatched promptly and correctly... Great service many thanks.."
lee ainsworth, Sun 21st February '16
"Great place to shop - quality products and if there are any problems the customer service is excellent! Highly recommended!"
John, Sun 21st February '16
"My giant cocktail glass was THROWN over the gate as I was not at home to receive the delivery!!! Fortunately the excellent packing prevented breakage! Very pleased with the item"
Drinkstuff says: The customer has been contacted regarding the way the order was delivered and we have also contacted the courier service.
Jayne Stenton-Putt, Wed 17th February '16
"I ordered my Port Sippers, At first I ordered the wrong size, I phoned customer service, The lady was Really helpful, Told me how to return the unwanted items, And ordered the correct ones for me there and then. They were delivered in the time stated. Would definitely recommend Drinkstuff to friends and family. Thank you"
Ann Henry, Wed 17th February '16
"Purchased a 500ml carafe - just what I was looking for and a good price too."
Collette Anderson, Wed 17th February '16
"Easy to use online ordering. Good discount offer. Impressively fast delivery. Items packed safely and arrived perfectly intact. Highly recommend and will use Drinkstuff again."
Angela James, Wed 17th February '16
"I have returned to your company on a number of occasions now because I know I can trust your goods are as described and delivery is fast. thank you"
Denise Abrehart, Tue 16th February '16
"Really stylish and practical drinks tubs. They were perfect for our house party and looked really professional and they were such good value for money. They will be used for many occasions in the future. The customer service team were excellent too. There was a glitch with the address on our first order and they reissued the tubs and we got them no problem the next day. I would highly recommend Drinkstuff."
Chris Lee, Mon 15th February '16
"I have brought a few items from Drinkstuff and as always I recommend them very highly."
Barrie Cundy, Mon 15th February '16
"Good value for money. Well packaged. Fast delivery. Good communication"
j whiteman, Mon 15th February '16
"Searched for ages to find an ideal heavy, chunky whisky glass. Finally my search ended with "Drinkstuff" supplying my needs. Quality glasses at real value for money prices - result!!"
Warren R Shawcross, Mon 15th February '16
"Yes very pleased with what I ordered. I have been looking for metal stirrers for a long time. Also pleased to be sent vouchers with the order & will be definitely using some of them."
Andrea Large, Mon 15th February '16
"Whilst the order was placed and delivered satisfactorily, the Administration side isn't despite requests we are still awaiting your vat invoice. Please do say it has been emailed, because we have not received one. the only emails we received, were notifying us of the despatch and delivery dates. When reviewing this survey, please ensure an invoice is sent forthwith, otherwise we will speak to our card company and request that they recall the payment made to yourselves. Michael Elvis"
Drinkstuff says: We have contacted the customer regarding the issue raised.

Harkstead Bakers Arms Ltd, Mon 15th February '16
"I've ordered from drinkstuff 3 times now. Every time my order has come exactly when I was told it would. Items were securely packed. Would definitely recommend drinkstuff to friends and family."
Ann Henry, Sun 14th February '16
"This item was originally out of stock. I then received an email within days informing me the item was back in stock. I placed the order and the goods were delivered 3 days later. There was an opportunity on order form to indicate a safe delivery place if I was out and this was put into place upon delivery. Value for money product and well packaged."
Marion brindley-ford, Thu 11th February '16
"Very pleased with speed of delivery and cost. Glasses do have a very slight bluish tinge but barely noticeable. Would definitely use again if I needed similar products."
Yvonne Lewis, Wed 10th February '16
"Delivery through DPD works smoothly. No prior notification from Hermes, and failure to deliver even when I was in the house waiting."
Chris Mellor, Wed 10th February '16
"Inverness Cooler Hi-ball Tumblers and Inverness Double Old fashioned Tumblers - they are heavy, stylish glasses. I ordered them for a present for my best friend and she really liked it. Very well packed and helpful staff when re arranging the delivery. Thanks"
Svetla, Wed 10th February '16
"Items were exactly as described and delivery was speedy."
Jane Carson, Tue 9th February '16
"Outstanding service, very quick delivery, high quality products, polite staff. Highly recommended"
Jennifer, Mon 8th February '16
"Very efficient and quick delivery, sadly the box with my glassware in was damaged - very disappointed with this as it was a gift. I would have returned it had I had time to do so. Really easy website to use and value for money."
Drinkstuff says: We have contacted the customer to advise there is know need to return damaged goods and would have sent replacements out on a next working day service, or offered a full refund
Jen Danks, Mon 8th February '16
"Highly recommend this site, always deliver within couple of days"
Tracey, Sun 7th February '16
"Have had several orders from your company, excellent service, good quality and variety of products and packaging and you use excellent couriers. I will return!"
Jo Stroud, Sun 7th February '16
"Ordered an ice bucket for use over Christmas which unfortunately was faulty but still useable. Drinkstuff offered a no quibble replacement or refund, I opted for the replacement which was dispatched very quickly and was in perfect condition. Excellent customer service, full marks to Drinkstuff!"
Carole Meers, Fri 5th February '16
"I looked for these locally to no avail, though I could have driven 15 miles to get some, being too busy to collect them I ordered from drinkstuff. These arrived the next day and we were eating Gambas Pil Pil from them the next day. filling the house with the wonderful times spent in Andalucia Spain. These dishes are hob friendly, arrived promptly, very well packaged and I couldn't fault them or the service at all. Highly recommended."
Jerry, Thu 4th February '16
"Great service by Sue as always! Thanks"
Dustin Mills, Wed 3rd February '16
"excellent products, excellent service, thank you, would shop from you again *****"
susan finnigan, Wed 3rd February '16
"Everything went smoothly; only one remark to be made: these mugs are made of fine china, NOT BONE china. I tried to alter my trustpilot rating to 5 stars but it won't accept my details"
Drinkstuff says: Thank you for your comments regarding the Elia Orientix Mugs these comments have been passed on and this will be looked into.
Jeannette Moore, Tue 2nd February '16
"Nothing has arrived at all and had nothing to say delivery failed."
Drinkstuff says: We have tried to call Lee but there was no response so have left a message for him to call us back to discuss the none delivery of the order.
Lee, Mon 1st February '16
"Although the first item sent was slightly faulty, the customer service was excellent and the item replaced immediately without fuss."
Zena Butterfield, Mon 1st February '16
"Hi Guys I ordered wine glasses from you and was at first disappointed that the delivery had arrived with a broken glass, which I'm sure the guy who brought them knew as he didn't knock on my door but left the parcel in my garden, but you replaced it in a day which was tremendous. Great product and great service thank you Mike"
Mike Frisby, Sun 31st January '16
"Product was as ordered and it arrived quickly. It was very well packaged. Thanks"
Lindsey Caplan, Sat 30th January '16
"Excellent service and good prices....really happy with items!"
Carol John, Sat 30th January '16
"On time...well packaged and as described."
John McGhee, Sat 30th January '16
"From start to finish, I was treated with politeness, efficiency, and superb service, from a company I would have no hesitation in recommending, to anyone else. If the need arises, I will use you again. Thanks"
Graham Taylor, Wed 27th January '16
"Have order stuff for my cafe. Some of the order arrive defect but replace to me immediate. Best service ever!!"
Angie, Tue 26th January '16
"This is my second purchase of a Lay-z-Spa hot tub from Drinkstuff. My first was about 5 years ago and the great service and competitive price is what brought me back. Ordered online with no difficulty, paid a very good price (well below RRP) and had free deli very at exactly the time promised! It doesn't get better than that."
Terry, Sun 24th January '16
"Excellent service all round !! Highly recommend this company 😊"
R Greening, Sun 24th January '16
"Excellent speedy service"
M urquhart, Sun 24th January '16
"Efficient service and delivery. Very good value products - champagne glasses and gin and tonic glasses in this case. Very pleased with both."
David Nokes, Sat 23rd January '16
"I have used Drinkstuff in the past and never been disappointed. Products are always of good quality and delivery is always within the time stated."
Stephen Stewart, Sat 23rd January '16
"Prompt service, value for money and excellent product"
Mark wilebore, Sat 23rd January '16
"Lovely little sherry glasses delivered in double quick time. Thanks"
Rosalind Barda, Sat 23rd January '16
"Very quick and reliable will be using again"
Anna, Fri 22nd January '16
"I ordered champagne glasses for Christmas in November as a pre-order item thinking that they would be in stock by Christmas. However the emails extended the date passed Christmas. I telephoned and the lady said that she would try to expedite the order when it came in. Arrived on Christmas Eve so thank you for getting it to me on time."
Ian Snudden, Thu 21st January '16
"Another great product, excellent service and communication. Already looking at another purchase."
Nicola Randles, Wed 20th January '16
"I ordered drinks glasses shortly before Christmas and received an email advising me the order would not be fulfilled in time for Christmas. This was no problem to me but I was very impressed by the service. The glasses arrived safely and are just right for my needs."
Heather Ward, Tue 19th January '16
"I really do love Drinkstuff. I am only a member of the public but I think it is great that they not only supply to the catering/bar industry, they will sell to me too. I have bought several items over the years, which includes lovely glassware and their large serviettes are excellent and certainly beat the supermarkets on price and quality. I thoroughly recommend Drinkstuff. Oh, almost forgot. Everything is well packed and arrives quickly."
Linda Blaxill, Tue 19th January '16
"The glass arrived extremely well packaged and earlier than I thought. Its beautiful and the text alerts when it was to be delivered were helpful. Very pleased and will be buying from this company again soon. A lot better than my experience with house of fraser who delivered one smashed and am still waiting to hear back from them."
Alex hornsby, Mon 18th January '16
"We have ordered quite a lot of items from you during the past few weeks. Most things have been perfect and delivery very good. However I have not graded you excellent because of two things. One delivery was left on my doorstep in the pouring rain and the box got completely sodden. Luckily nothing was damaged. There was a large note on the door asking for deliveries to be left in the green house which is highly visible at the front of the house. Another problem was with the cake stand where the connecting screw was missing. That's one delivery and one item problem. Other than that we are very happy with the service received."
caroline northrop, Mon 18th January '16
"Prompt service with good packaging"
Davy, Mon 18th January '16
"Thank you for your easy use website with no hidden extras , delivery was fast and your customer service was great.Happy to use again and recommend to friends and family."
Dawn Leach, Mon 18th January '16
"Excellent web site and service"
Rod, Mon 18th January '16
"One of my decanters in my original order arrived broken and even though I didn't report it within 48 hours (didn't see that bit and was a Christmas pressie) a new one was sent out straight away without quibble. Beautiful decanter and clever idea for drying stand."
corinne cornwell, Mon 18th January '16
"Great! Super fast delivery, and my order was carefully packaged. With additional vouchers for stores, though it was expired lol. Would definitely purchase from here again!"
adeola, Sun 17th January '16
"This was a replacement for a broken glass which was quickly sent out to me as soon as my email had been read after the christmas beeak, always excellent customer services"
Christine Twemlow, Sun 17th January '16
"Very pleased with the wine box, a perfect gift"
Norman, Sun 17th January '16
"I made a mistake with my delivery postcode...because there was the "track my order" facility I noticed the mistake and called you....your staff were more than helpful, corrected my fault and the order arrived on time. can't thank you enough."
tony collier, Sat 16th January '16
"Very prompt delivery. A slight problem with one glass which was quickly resolved with a replacement being sent out. Impressive service overall."
Mark, Sat 16th January '16
"Coffee glasses were delivered promptly, well packaged and very good value. I would definately recommend this company."
Mr B jones, Sat 16th January '16
"Excellent and prompt service. A problem with the first item was very quickly dealt with and a replacement sent out."
Jane, Wed 13th January '16
"Quality items delivered promptly even over the Christmas period. not the first time I've ordered items and certainly standards have not slipped."
Theo Cronhelm, Wed 13th January '16
"Very happy with everything about this Company. Order delivered on time and as described. Thank you.l will definitely use you again. Highly recommended."
Alan Whittaker, Tue 12th January '16
"My order was dispatched within the given time and arrived when stated. The goods are exactly as described on the website and of good quality. I would definitely recommend and use this company again."
Trish, Mon 11th January '16

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