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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Order arrived quickly although one item was damaged. A replacement was sent out the next day with no fuss. Excellent customer service."
Heidi, Wed 30th May
"Quick and well packaged delivery."
Natalia askew, Tue 29th May
"Everything I ordered delivered on time and just what we needed for a large party. Would use again."
Paul Branscombe, Tue 29th May
"Very happy with a purchase, Galileo bottles are sturdy and look classy, perfect for my project; came bubble wrapped and boxed which is a plus, since not one of them came smashed."
Kamil Dzieszko, Sun 27th May
"Great glasses, looked much more expensive than they actually were. Quick delivery. Very happy."
Alex Massey, Sun 27th May
"I ordered 5 packs of Swansoft White Napkins 40cm (Pack of 50) and paid extra for a Saturday delivery. Unfortunately, as I ordered them too late they were not despatched until the Monday, however, Drinkstuff refunded the extra delivery charge I paid and upgraded my delivery to next day delivery. Very good service, I thoroughly recommend this company and will be buying from them again, as I have done in the past."
Elizabeth Whittaker, Sat 26th May
"After an initial problem with my order not arriving on time it was acted on quickly and sorted out customer services was brilliant Thank you."
Susan Burton, Wed 23rd May
"Great company"
Lee Holmes, Wed 23rd May
"Great product, excellent service would recommend"
Olegs Kacegarovs, Wed 23rd May
"Very good, prompt delivery."
Jane Rose, Wed 23rd May
"Excellent service , product arrived as ordered, really happy"
Ginnie Thompson, Tue 22nd May
"Superb service, great value for money, delivery was great text in advance would recommend and will definitely use again."
Linda Jones, Mon 21st May
"I choose this website as they provide the option not to include an invoice, which works well if you are looking to buy and post a present. The products (cocktail glasses) were very unique, colourful and my friend loved them. Delivery was on time."
Katerina, Mon 21st May
"Great service, good prices, fast delivery, no problems"
Ian Johnston, Sat 19th May
"Lewis in Customer services could not have been more helpful. When we found there were not enough cases in stock of the glasses I wanted, he sourced more and had them delivered separately for my convenience. I cannot thank him or drinkstuff enough for the amazing service and the excellent quality of glasses that we ordered. Thank you."
Leslie Blezard, Fri 18th May
"This was my second order from Drinkstuff.First order arrived on time,really happy.Second order was running late and I rang up and explained that I needed my stuff for Sat party and the amazing guy on the phone managed to speed up my order and refunded the delivery cost for my late delivery.No hassle,very friendly and helpful customer service. My items arrived on time and really pleased with the quality.5 stars."
Malgorzata, Fri 18th May
"Excellent product and fast postage"
Chris, Wed 16th May
"All item come safe and secure and very fast.Glad to buy in Drinkstuff store and in future I will buy again"
Edin Kevac, Wed 16th May
"I was totally satisfied with the customer service I received. My order was delivered well within the estimated time and in fact a day earlier than DPD had said. My partner was very happy with the products that I ordered and will definitely be using this company again.Well done."
Jan Grinsted, Wed 16th May
"Received my first order and an incorrect item was in the package of numerous items.Emailed Stephanie and had a excellent response. Replacements sent next day. How things should be. Great experience and now planning my next order."
Chris kennedy, Wed 16th May
"Order delivered quickly, but one glass damaged, contacted customer service and replacement dispatched immediately and arrived next day."
Gina Budd, Wed 16th May
"The glasses I ordered are exactly how I expected them to be and are really good quality for the price I paid. Unfortunately one glass arrived smashed but Drinkstuff sent a replacement out instantly and I received it the next day. Could not ask for anymore than that. I am very pleased with the entire service Drinkstuff provided."
Liam, Wed 16th May
"Website is good with lots of quality pproducts as well as more value products. Fast delivery and well packed so never any breakages."
Stewart Blackett, Wed 16th May
"Have bought you a few items with this company. Always excellent quality, some items were broken during transit. Company replaced straight away and were very helpful."
Felicity Kennaway, Wed 16th May
"Brilliant service excellent customer care,ordered a drinks tray and although there was an error in the system still received my order the following day.6 stars."
Lord Darth Vader, Mon 14th May
"Easy website to find your way around, easy check out and very speedy delivery. First class service."
Nigel Barefoot, Sun 13th May
"Set up a stock alert for the item received email tell me it was in stock. So ordered that day .Prompt service and order was here within 3 days. cannot ask for more, good service."
mike, Sun 13th May
"Great syrup.mixes well with soft drinks or alcohol. LUSH"
David parker, Sat 12th May
"They look really neat, wear well, they do get hot but if you serve your drinks at the perfect temperature they are a joy to hold"
gemma bowers, Fri 11th May
"Prompt and courteous service. There was a minor problem with the order which was resolved immediately. Cannot recommend highly enough."
Simon, Wed 9th May
"Absolutely delighted with this lovely object and will be ordering with you again."
Linda Wren, Wed 9th May
"Everything was OK"
Sílvia Gonçalves, Wed 9th May
"Great prices, fast delivery, cannot fault your service"
Craig, Wed 9th May
"Good website and prompt delivery"
Ricarda Oxley, Wed 9th May
"Great products and great customer service, very pleased"
Cristina, Tue 8th May
"First order to this company. Have not used the soda catridges yet but they are the genuine article."
H. Brown, Tue 8th May
"This was the first time ordering with Drinkstuff.I stumbled on the site while Looking online, excellent find.Definately will becoming a regular customer. Good prices, quality products and quick hassle free delivery."
Emma, Sat 5th May
"Arrived promptly. perfectly packed. Good quality glassware at a very competitive price. Could not have asked for more. Full marks."
Peter Gaunt, Sat 5th May
"I am very pleased with the order. Well packed and am happy with the design of the glasses."
Diogo Fichardo, Thu 3rd May
"We are a small business looking to find appropriate products to sell alongside our existing lines. Tony was most helpful with the speed of his communications with me and the advise given."
Richard Wilkinson, Thu 3rd May
"Excellent service"
Keith williams, Wed 2nd May
"Great little dishes for individual portions just what we needed - They look fantastic. Thanks for speedy service and delivery. Will definitely use your services again."
Tessa, Wed 2nd May
"I use this company regularly for all sorts of items from glassware to fridges to disposable plates and glasses. They usually have everything we require for competitive prices and to top it all off we get excellent aftercare from Julie as our trade customer manager. Would highly recommend Drinkstuff."
Lucy Owen, Tue 1st May
"Good quality product which looks suitably luxurious and feels good in the hand. Excellent value for money and a design that lots of people like."
Mark, Sun 29th April
"Perfect, exactly what I ordered."
kirsty, Sat 28th April
"Glasses exactly as described and speedy delivery"
Jane, Fri 27th April
"Friendly, professional service."
Brian Trueman, Wed 25th April
"Awesome service all round. Fast delivery, excellent quality products and great customer service."
Steve, Tue 24th April
"Excellent fast service with no problems. Bought two steel drinks tubs; one to plant bamboo patio screening plant and one to keep the iced summer wine in."
Anabel, Sun 22nd April
"I changed my order twice to include next day service and the Drinkstuff member of staff could not have been more helpful. Thank you."
Nicky Helm, Fri 20th April
"Ordered a box of 12 schooner glasses unfortunately they were not in stock but an email alert when they were came with in a short period and delivery was fairly soon after that. Will use again."
John Maddison, Thu 19th April
"One of my glasses were broken on arrival. After contacting customer service, a new glass arrived the very next day. Will definitely order again."
Spruce, Wed 18th April
"Very prompt delivery and well packaged, saw products in a pub and googled them. Good quality and well received. Thank you."
Caron Reen, Tue 17th April
"I have had no issues with the two orders I have placed. If you can get something at the right price on here I would go for it."
David Beesley, Tue 17th April
"Excellent service from start to finish I will definitely be buying from you again."
Iain Ashwood, Tue 17th April
"Great price, great service. Will definitely shop here again."
Andrew Burnett, Mon 16th April
"Despite buying on a personal basis and small scale, they gave an excellent service"
A Nonniemouse, Mon 16th April
"Ordered Duralex Glasses Picard's and Provence. Items delivered within 3 days and well packed and glasses arrived competitive pricing and vast range of products.Cannot leave the website without buying for sure."
Nihar, Mon 16th April
"Service and delivery was prompt and efficient. Would thoroughly recommend and use again."
L Kent, Mon 16th April
"Excellent service."
Linda Anderson, Wed 11th April
"Very helpful"
Penny byrne, Tue 10th April
"Thanks for excellent service. The website was easy to navigate and the glasses order was sent quickly and very carefully wrapped. Thanks for your email responses. Very prompt and helpful. I will certainly recommend you. Good service and good value."
Pete Kelsall, Tue 10th April
"Saw these glasses in a restaurant and was very pleased to be able to find them on this site. Had a slight issue with delivery but a quick email to DrinkStuff who replied promptly to explained that it was a glitch and reassured me it will be sorted. Please to see it was sorted very quickly."
WHChu, Tue 10th April
"Saw these glasses in a resturant and was very pleased to be able to find them on this site."
WH Chu, Tue 10th April
"Good company and have used on many occasions. Had little problem with delivery (not their fault) but was promptly dealt with and rectified. Would not hesitate in recommending and will use again."
Beverley Impey, Mon 9th April
"Sales service efficient and good. Arrived quickly and well packed."
mark stephen, Mon 9th April
"It was easy to order on line my order arrived on time. Part of my order was out of stock but the company sent me an email and gave me the option to cancel or continue as a priority order when in. Steph dealt with it over the phone great customer service thankyou."
Debbie, Sun 8th April
"Amazing service, never been disappointed."
david clarke, Thu 5th April
"Great company that care for their customers. Had a problem with my order but they were very swift to correct absolutely hassle free.Also their prices are one of the cheapest around. A perfect experience from shopping online and will be using again."
Adrian harding, Thu 5th April
"Love this site. Amazing selection of really quality glasses stuff. Great customer service too. One of the glasses was broken and an email asking for a replacement was answered within an hour and the replacement came the very next day. This is the only place I now look for stemware, it really is the best."
Michael, Wed 4th April
"Great product. Very prompt delivery."
Carolyn, Tue 3rd April
"Excellent service and matched item description"
Michelle Keery, Mon 2nd April
"I found your company on internet and I kept in touch by email, great and professional service."
Andrea, Mon 2nd April
"Ordered four wine LSA balloon glasses. Received 4 long stem wine glasses. Phoned Drinkstuff. Spoke to very helpful person who arranged for the correct glasses to be sent out that day. Received correct glasses next morning. Cannot fault service. looking to buy more LSA glasses and ice bucket. Would not go past Drinkstuff glasses arrived very well packed"
Alan Anderson, Sun 1st April
"Great product range, customer service is fantastic .Items were slightly damaged on delivery but were replaced promptly without any fuss. can highly recommend."
B, Sun 1st April
"My items were great quality and delivered quickly .Many thanks."
Alex, Sun 1st April
"I bought several items ready for a dinner party I was giving. The prices were of the most reasonable online and I was able to view and read about each item very easily. I ordered over a weekend for the following weekend. The items arrived on time very well packaged everything immaculate. My husband certainly looked the part on the night.I would not hesitate to recommend Drinkstuff to anyone."
A Castle, Sun 1st April
"Good service."
David Munro, Sat 31st March
"Fast and efficient service.Good quality product. Highly recommended"
CHRISTINE Brown, Wed 28th March
"I recently discovered Drinkstuff and have ordered various things from the company over the last couple of months. I have been thoroughly impressed with each experience. Delivery has always been prompt and the products are classy."
K Cupid, Wed 28th March
"Fantastic service. Super packed to ensure safe arrival."
Jeffrey, Tue 27th March
"Ordered two 250ml carafes a as a gift . I have been searching shops for 2 years for these without luck, so there is an opening for you. The service and price was first class, and they were very securely packed."
John Allan, Mon 26th March
"Ordered pint glasses and wine glasses for a surprise 40th Birthday, product arrived very quickly and I was pleased with the products. I would have given 5 stars, however 3 of the wine glasses were damaged. Will definitely recommend to others and use again. Thank you"
Drinkstuff says: Thank you for your comment. We will be in touch very soon regarding the damaged glasses and we can offer to replace or refund you for the damages.
Assunta Thomas, Mon 26th March
"Glasses were delivered quickly, well wrapped and without any damage. Quality of products was terrific, better than expected as price was so good. Only thing for improvement would be pictures of glass sizes together so that comparisons are easier as we found them to be slightly larger than we were expecting."
Lesley Harvey, Mon 26th March
JOHNALSTEAD, Sun 25th March
"Looked everywhere for good sized gin balloon glasses eventually found them here with a nice 1920s twist. Good quality, reasonable, quick delivery and when one arrived broken, there was no quibble, just replaced quickly."
Rebecca Blostone, Wed 21st March
"This was my first order from Drinkstuff. it was delivered promptly (something we do not take for granted in rural Scotland). I like the range of products and the catalogue which came with my order provided an excellent showcase for their goods. I will continue to support them."
Scott Lindsay, Wed 21st March
"Just what was needed. Dad does his own gin and loves the kilner bottles, a good gift."
Elizabeth Hirst, Wed 21st March
"After finally getting the order after chasing it as it had not arrived after a week it arrived the following day and was all that I expected."
Drinkstuff says: We apologise for the inconvenience caused regarding the delivery fo your order. The orignal order was lost in transit by the carrier, however we did replace this for you on a next day service. We are pleased to hear your order was as expected.
Paul, Mon 19th March
"Picardie tumblers were an excellent buy. Great value for money"
kath gee, Sun 18th March
"Always packaged perfectly, love all the different things you can buy that you can not get elsewhere."
Leeann Watson, Sat 17th March
"These were on our table at a restaurant we visited at Dartington and we liked them so much we asked where we could get them. Ordered from Drinkstuff, promptly dispatched and received in good condition. Very pleased thank you."
John Horrell, Sat 17th March
"Super company, easy website, great range and terrific delivery."
Brendan O''Donnell, Thu 15th March
"Great service and speedy delivery."
Ben Scott, Wed 14th March
"Products as described, well packaged and delivered on time. Glass bottle lovely."
Debbie, Wed 14th March
"Great glasses seen on a recent Thai holiday. Saw Drinkstuff webpage and ordered the glasses. Received after a short and understandable snow delay. Everything we wanted."
Wallis Parfitt, Tue 13th March
"Even with snow problems, quick delivery and work as specified."
Howard Griffin, Tue 13th March
"Great website and choice if products at great prices too. Very happy with my purchases along with delivery and packaging. Happy Days ."
Carryl Neligan, Mon 12th March
"The items were delivered promptly and all in perfect condition."
Isabel, Mon 12th March
"I had previously ordered one of these a few weeks ago and was so pleased I ordered another. However this one was dirty, the labels were so stuck on I had to get white spirit out to get them off and it really felt as though it had been at the back of the cupboard for quite a while. So not so pleased this time"
Sue, Sat 10th March

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