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Frequently Asked Questions

A product is out of stock, when will it be due in?

A due-in date is provided for all products which are out of stock, this is the date we expect delivery of the item into our warehouse. Please note that this is always an estimated date and is subject to change.

Can I reserve an item which is out of stock?

Most of our out-of-stock items have a pre-order facility. This means you can place and pay for the item now and we will despatch it once it comes back into stock. Pre-orders are all dispatched with priority as soon as the stock arrives with us. If you have other items, on the same order, that are in stock these will be dispatched immediately as normal.

I do not have a credit card, how else can I pay?

We also accept bank transfers, cheques and postal orders.

To pay by cheque: Fill out the online order form and return to the given address with your cheque or postal order. Cheques need to be made out to Barmans Ltd. Please note that cheques can take up to seven days to clear and we cannot dispatch the goods until it has cleared.

Can I come into your showroom to view and buy products?

By appointment only: Most of our products are readily available in our showroom for viewing. You must call us on 01763 264 280 at least 48 hours prior to your arrival to book an appointment and ensure we have the products you want to view ready in the showroom.

Can you ship elsewhere other than listed on your delivery regions list?

We can only deliver to the countries listed on our delivery services section. We cannot ship elsewhere as countries not listed are not on our accounts with Yodel or Royal Mail.

I have received my order but some items have either been incorrectly sent, missing or are damaged. What shall I do?

If any problems occur we do endeavour to rectify them as soon as possible. Please contact us and have your order number ready. Do not immediately send any items back to us before speaking with us via phone or email.

Do you send any confirmation emails?

We send a confirmation email once we have received the order. We then send a second email upon dispatch of your order. You must give a valid email at the time of ordering to receive these notifications.

I have not received an email confirming my order. Has there been a problem?

Please contact us and have your order number ready. We can then confirm your order and possible reasons why you did not receive the email. In some cases you may have entered your email address incorrectly so the email never reached you. In other cases the email sent may have been delayed and will reach you soon, or possibly the order was never completed with us. Please always check your junk folder in case it has been filtered into there before contacting.

I have still not received my order after a considerable time waiting. Where is it?

Always check the tracking details of your parcel before contacting us. You can track your parcel by logging into your account - Log in now. If you still cannot locate your order please contact us and have your order number ready. We will then investigate why your order has not reached you. In most cases these are resolved within 48 hours.

I wish to place an order for a large quantity of items, can I get a discount?

For orders of a high quantity we can indeed offer a discount. Please email trade@drinkstuff.com stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.

I cannot log into my account. What is the problem?

Always ensure you have spelt your email address and password correctly. If you are still having problems please contact us. Usually this is due to a typo in either the password or email address at the time of registering with us.

What currencies do you accept?

We accept all currencies when paying by card providing you are using a card provider we use. Currently we can only display prices in Sterling (£), Euro (€) or USD ($) on the website. To view prices on our website in these currencies simply click the appropriate "flag" at the top right of the webpage.

Do you have a catalogue?

Due to the fact that we add new products to the website every day, we do not produce a catalogue. All the products we sell are listed on the website where current prices and availability are also displayed.

I have sent you an email, but have not had a response.

We respond to emails during office open hours (Mon – Fri 9am - 5pm). We endeavour to answer all emails within 24 hours. If you have not received a reply within this time then please telephone 01763 264 280 or resend your email as it's possible the email has not made it through to us or if you have emailed an employee directly they may be away.

How do I return an item?

Please go to our returns policy for further details and procedures.

Can I collect my order from your warehouse?

Yes. If you call us on 01763 264 280 we can take the order and payment over the phone and have it ready for collection later that day.

Collection address:

Drinkstuff Head Office
Saxon Way
United Kingdom

I will not be home when my item is delivered, what do I do?

If there will be no one at home for delivery, please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc). Please note that the driver will only leave parcels if they deem this safe to do so.

How do I cancel or change my order?

Providing the order has not been confirmed to our warehouse or has been despatched already then it can be cancelled by calling us on 01763 264 280. We cannot make any changes to orders that have already been placed however we can cancel the original order (providing it’s not at the stages listed above) and this will enable you to place a new order for the correct items required.

When will payment be taken from my account?

Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and direct delivery orders.