Drinkstuff.com - Keeping You Entertained

Accessibility Navigation

  1. Skip to Main Content
  2. Skip to Main Navigation

Established in 1977
Unfortunately, due to a technical fault, our
telephone lines are currently unavailable.
Get Trade Pricing 01763 264 280
  1. Home
  2. FAQ: Paying for an order

FAQ: Paying for an order

Please select a question:

« Back to topics

How can I pay for an order?

You must pay for your order before it is dispatched (except account customers) and you can do this by:

Credit/Debit Card: We accept Visa, MasterCard, American Express, Delta, Switch, Solo, Eurocard or JCB. We aim to debit money from your account within two working days after receiving your order however this can depend on your service provider. Please note: If the order is of high value we may ask for payment by bank transfer for security reasons.

PayPal / PayPal Express: Payment method available through website only.

BACS/CHAPS: Payment transfers for higher value orders (You will be responsible for all charges).

Cheque/Postal Order: Cheque/Postal orders are only accepted for orders over £100 and need to be made out to Drinkstuff. These are only accepted from customers inside the UK. If you are paying by cheque/postal order, please fill out the following Order form and send it in with your cheque or postal order. We are no longer able to offer the Transax service for cheque warranty and therefore your cheque will take between 7-14 working days to clear. We will not dispatch any goods until funds have cleared. Please consider this delay when placing your order.

Do you accept purchase orders?

We do accept purchase orders but only offer 30 day accounts to Government bodies. All other customers will need to pay before we can dispatch the goods. Where necessary we can offer a proforma invoice.

Do you offer credit accounts?

We can offer credit accounts to customers who regularly trade with us. For further information on whether this applies to you, please contact the trade sales team.

Do your prices include or exclude VAT?

All prices on Drinkstuff.com are inclusive of VAT.

Do you offer finance?

We do not currently offer any form of finance. For cinema seating it may be possible to pay a deposit to hold stock until you are ready to take delivery of your order but full payment would need to be received before dispatch.

My payment has declined. What should I do?

Should your payment decline we recommend double checking all the details entered to make sure these were correct as often a typing error can be the cause. If they were correct you will need to contact your card issuer to find out the reasons for this.

What currencies do you accept?

We accept all currencies when paying by card providing you are using a card issuer we use. Currently we can only display prices in Sterling (£), Euro (€) or USD ($) on the website. To view prices on our website in these currencies simply click the appropriate "flag" at the top right of the webpage.

When will payment be taken from my account?

Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and direct delivery orders. This allows for us to reserve your stock, check the validity of your payment and dispatch the order as soon as possible.

I am VAT exempt. How do I remove the VAT?

If you have a registered VAT number you will need to provide us with this before you place your order. You can do this by contacting us. Once we have your VAT number on your account any further orders you place online will have the VAT automatically removed.

I have credit on my account. How can I redeem this?

On the final page before payment you will be asked if you would like to use any credit on this order. You can choose to do this or to leave the credit for a future order. Credit doesn't expire.

« Back to topics