Lay Z Spa Help & Support
Lay Z Spa Warranties:
Lay Z Spa is sold with the following warranties:
Pump: 12 months from purchase
Inflatable Parts: 90 days (liner & lid)
Leatheroid Cover and Rigid Wall: 6 months
Please note: The warranty for the Lay Z Spa is held by the manufacturer, Bestway. However, drinkstuff will assist with any warranty claims that need to be processed.
Bestway's warranty covers manufacturing defects discovered whilst unpacking the product or during use as recommended within the user manual, this warranty applies only to products which have not been modified by any 3rd parties. The product must be stored and handled in accordance with the technical recommendations.
The warranty does not cover damages caused by misuse, abuse, neglection, including, but not limited to collision, fire, use of incorrect voltage, to excessive heat exposure, improper installation, improper wiring or testing, improper storage.
If the Lay-Z-Spa is placed on a surface, which does not meet these requirements, any damage caused by improper support is not covered under the manufacturer's warranty. It is the responsibility of the Lay-Z-Spa owner to assure the integrity of the site at all times.
The Lay Z Spa is intended for domestic home use only. 3rd party hiring and commercial use is not covered by the warranty.
Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
Plastic becomes brittle and susceptible to breaking when exposed to subzero temperatures. Freezing can severely damage the spa. Improper winterisation of your spa can void your warranty.
Lay Z Spa Heating Guidelines
| Ambient Temperature |
Water Temperature |
Set Temperature |
Heating Duration |
| 10°C (50°F) | 10°C (50°F) | 40°C (104°F) | 18.5h |
| 15°C (59°F) | 15°C (59°F) | 40°C (104°F) | 15h |
| 20°C (68°F) | 20°C (68°F) | 40°C (104°F) | 11.5h |
| 25°C (77°F) | 25°C (77°F) | 40°C (104°F) | 8.5h |
| 30°C (86°F) | 30°C (86°F) | 40°C (104°F) | 5.5h |
Lay Z Spa Vegas Help
Lay Z Spa Vegas Owners Manual:
Download Now
Lay Z Spa Vegas Instruction Video
The Lay Z Spa Vegas is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 580mm W 430mm D 410mm
Box 2: H 610mm W 860mm D 470mm
Lay Z Spa Miami Help
Lay Z Spa Miami Owners Manual:
Download Now
Lay Z Spa Miami Instruction Video
The Lay Z Spa Miami is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 580mm W 430mm D 410mm
Box 2: H 600mm W 870mm D 460mm
Lay Z Spa Monaco Help
Lay Z Spa Monaco Owners Manual:
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Lay Z Spa Monaco Instruction Video
The Lay Z Spa Monaco is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 585mm W 430mm D 410mm
Box 2: H 890mm W 700mm D 450mm
Lay Z Spa Palm Springs Help
Lay Z Spa Palm Springs Owners Manual:
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Lay Z Spa Palm Springs Instruction Video
The Lay Z Spa Palm Springs is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 580mm W 430mm D 410mm
Box 2: H 610mm W 780mm D 550mm
Lay Z Spa Paris Help
Lay Z Spa Paris Owners Manual:
Download Now
Lay Z Spa Paris Instruction Video
The Lay Z Spa Paris is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 585mm W 430mm D 410mm
Box 2: H 610mm W 710mm D 540mm
Lay Z Spa Palm Springs Hydrojet Help
Lay Z Spa Palm Springs Hydrojet Owners Manual:
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Lay Z Spa Palm Springs Hydrojet Instruction Video
The Lay Z Spa Palm Springs Hydrojet is dispatched in 3 boxes.
Box Dimensions:
Box 1: H 705mm W 675mm D 480mm
Box 2: H 710mm W 550mm D 480mm
Box 3: H mm W mm D mm
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