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Drinkstuff carefully selects its products and hopes you will be happy with your purchase; however, there may be times when you feel you need to return an item to us.
Please get in touch with our Customer Support Team should you receive your order with faults, damage or any other issue. You can contact us by emailing returns@drinkstuff.com or by calling 01763 264 280. We will not be held responsible for any return postage charges you may have incurred that may have not been necessary.
For all returns, you will need to fill out and enclose a copy of the returns form, which you can download below. Please make sure you include your order number on the returns form.
Download the Drinkstuff Returns Form: Drinkstuff Returns Form
You will also need to mark the outer packaging of your return with your order number and ensure the parcel has suitable packaging for transit.
Failure to comply with the above will result in delays in processing the return.
The address for all returns is:
Returns Department
Drinkstuff
Hampstead Avenue
Mildenhall
Bury St. Edmunds
IP28 7AS
United Kingdom
If you would like to return your order, you must do so within 30 days of receipt. The costs of returning goods to us shall be borne by you. We are able to collect unwanted items, however there is a charge of £10 per parcel for this service. Please be aware that if the collection fails on the day which has been mutually arranged, a further collection fee of £10 per parcel will be incurred. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Upon receipt of goods, we will provide a refund to the value paid for the items returned.
All unwanted returned items must be in a full unused condition and in the original packaging. A 20% restocking fee will be levied for any Direct Delivery items which are returned unwanted.
Please note: we do not offer a sale or return service.
You can use Evri to return your order by the following methods:
Simply click on the button below and follow the on-screen instructions:
Please be aware that:
Please note all damages on receipt of the parcel need to be reported to our Customer Support Team via phone or email within 3 working days.
If you have received an item that is damaged or that is faulty on first use please contact us. We will be able to offer a replacement or refund for the item as long as this is reported in a reasonable amount of time. In some cases we will need to wait for the damaged/faulty item to get back to us (we may collect this or ask you to post this and we will reimburse the charges) before we can replace or refund this. Where we collect of damaged or faulty items we try our best to work with the customer and will collect at a convenient time and from a suitable address.
Once the product is back with us and has undergone testing, we will advise you if it is found to be in good working order. In this case we will deduct the £10 collection fee from the refund, or offer the item to be returned back to you.
Should you receive an incorrect item from us please contact our customer support team. They will decide on the best course of action based on the product received. Please note you may be asked to return this to us via your local post office and we will refund you the postage charges on proof of receipt or you may be asked to stay in for a collection of the item. With collections of incorrect items we try our best to work with the customer and will collect at a convenient time and from a suitable address.
We request that customers take reasonable care of their goods until they are returned to Drinkstuff. We recommend that goods are suitably packaged for transit and that a secure and traceable delivery service is used. Please ensure that you get a receipt for proof of postage. In some circumstances, we may either collect the goods or ask you not to return the goods. If your parcel is lost transit, please make your claim with the courier used to return the goods.
All returns will be processed and acted upon within 10 working days of receipt. If you chose a refund the amount of time this takes to show in your account will depend on your provider and account type (usually around 3 days). If you choose a replacement, delivery will take the standard delivery time for your region as seen on our delivery page.
For information regarding the WEEE Directive Regulations and how Drinkstuff is complying with the directive, please view the WEEE Directive Regulations.
Please note: These terms do not affect your statutory rights.