Reviewed on 03/01/2021 by Juliet - Brighton

Perfect ice bucket

This is a great ice bucket - a good size for a generous amount of ice for any drink needs in the summer! It looks very nice (I bought it as a present) and seems to work well, but I'd like to mention how fantastic the customer service I received before Christmas from this company. I was just about to wrap this up to put under the tree when I noticed a small hole in the rim of the bucket, which meant the vacuum seal was broken (and so couldn't keep the ice cold). I emailed Drinkstuff with a photo of what I'd found and they immediately sent out a replacement and also arranged for the defective one to be picked up so I had no trips to the post office. I was really impressed by their effort, which gives me great confidence in ordering from them again and recommending without hesitation to others.

Reviewed on 26/12/2020 by Juliet B - Brighton

Exactly as expected, customer service was excellent

I bought this in December and on unpacking it noticed there was a small hole on the rim which would have broken the vacuum. I sent a photo and description via email and customer services arranged for a replacement immediately, plus the return of the one we had. It really took me by surprise and has left such a positive impression. Looking forward to using the ice bucket when life gets sociable again... lots of missed celebrations to catch up on!