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Terms & conditions

Placing an order with Drinkstuff

You can order from Drinkstuff in the following ways:

  • Online via the website –
  • By phone 01763 264 280: Choose the option for Sales
  • By post/cheque (Please make all cheques payable to Drinkstuff)

When you place an order for any products in any of the methods above, you are buying the product at the price stated at the time of order, subject to these terms.

When you place an order online we will send you an email to confirm that we have received your order. This email is produced automatically and confirms the details that you have given us. It is a receipt of order but it is not confirmation that we can fulfil the order. If we cannot for any reason fulfil the order we will contact you directly. Confirmation of fulfilment will be received in the form of a dispatch email. This will include how to track your order if a tracking number is available. This is dependent on the service used to dispatch the order. We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in "My account".

Drinkstuff may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time.

All new orders are deemed separate and each order is treated individually.

Product Price

Our prices on the website are in GBP and are inclusive of VAT at 20%. Please note our currency converter is only a guide and may not accurately reflect current exchange rates.

You are responsible for the disclosure and payment of any import duties or other taxes, which may apply when the products are delivered. Unfortunately we cannot advise you what these costs may be. Please consult your local customs office for more information.

We always try to make sure that the prices on are correct but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming the order at the correct price or cancelling it. If the order is cancelled, we will refund you for any payments made. If we cannot get hold of you using the contact information given we will cancel and refund the order.

Delivery Price

You will be notified of the delivery costs automatically before you submit your order. The delivery cost will be based on the delivery address you supply.

For more information on delivery please view the Delivery Information.

For international deliveries, the postage price for delivery is charged on a per parcel basis. The checkout process assumes the delivery is for a single parcel only. The majority of orders are sent by one parcel however in rare cases, the delivery may require more than one parcel to be sent. Any orders of this nature will be sent as a pallet delivery. If this occurs, we will contact you for an additional payment to cover the postage charges prior to dispatch. You will also be given the option to cancel your order. This would normally be applicable to large orders where a high quantity of products has been ordered.


You must pay for your order before it is dispatched (except account customers) and you can do this by:

Credit/Debit Card

We accept Visa, MasterCard, American Express, Delta, Switch, Solo, Eurocard or JCB. We aim to debit money from your account within two working days after receiving your order however this can depend on your service provider. Should your payment decline we recommend double checking all the details entered to make sure these were correct as often a typing error can be the cause. If they were correct you will need to contact your card issuer to find out the reasons why.

PayPal / PayPal Express

Payment method available through website only.


BACS/CHAPS payment transfers are accepted for higher value orders (you will be responsible for all charges).

Cancellation Policy

Orders may be cancelled prior to dispatch providing the status in "My account" is not set to "Packed (Awaiting Despatch)" or "Despatched". If the order is either of these two statuses, the order will need to be dispatched with our couriers. However, when delivery is attempted, you can refuse the order from the courier and the goods will be returned to us for a refund. Please note: For any unwanted dispatched orders, you will be liable for any postage charges incurred.

Cooling off period

Customers have a 30 working day cooling off period from the day after receipt of the item. During these 30 working days, you may decide your item is not suitable and wish to return the order. You will be able to return the goods for a full refund, however the return postage will be borne by you unless the item is faulty or damaged. If the item is faulty or damaged, we may collect the item from you. Any damaged items must be reported to us within three working days of receipt of damaged goods. You can also notify us of cancellation in writing to or by post to our address at the bottom of this page.

Please note: You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised.

For more information on returning items please see our returns policy.


We try to keep as up to date as possible but cannot guarantee that particular products will always be available. If we can’t supply a product you will not be charged for it and we will refund any money taken for that item.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can. If this happens you may cancel your order and we will refund you in full.


Our aim is to deliver all goods on a Standard Delivery service within 2-4 working days and all other addresses within 10 working days of confirming the order (unless otherwise stated), however sometimes delays do happen and deliveries can take up to 28 days. This can be the case with some Direct Delivery items.

We also have a next working day delivery service available to England and Wales mainland. Please see our delivery page for further details. Next working day delivery orders need to be placed before 16:30. This guarantees Drinkstuff will dispatch your order on a next day service however we do have to rely on a third party courier to deliver within the stated time.

All delivery costs will be shown automatically before you confirm your order. Please click on the delivery page for more information.

Delivery outside the EU may be subject to local import taxes, which is your responsibility where these apply. If they do apply our shipping company should contact you once your goods are in the country to let you know the customs charges. We cannot be held responsible for any charges.

Please be aware that your supplied telephone number may be printed on the delivery label to provide a point of contact if the courier needs to contact you.

Dispatch Methods:

Parcels will be dispatched by either Evri or UK Mail.

Parcels will be sent UK Mail if they are:

  • Domestic orders over £150
  • Commercial orders over £60
  • All orders over 15kg

Parcels sent Evri:

  • Domestic orders under £150
  • Commercial orders under £60
  • All orders under 15kg

All deliveries will be attempted between 8am and 6pm however in busier periods these hours maybe extended.

Some orders, due to their size, will be dispatched using a pallet company. If your order needs to be dispatched by pallet we will contact you directly before dispatching the goods to arrange a suitable delivery time. Please note the order will not be dispatched until we have spoken with you. If you are unavailable on the contact information given at the time of ordering, dispatch will be delayed until you contact us.

If your delivery has not arrived within the time frame specified please contact us by either phone or email and we will do our best to make sure you receive your order, as soon as possible. If there is a problem with a delivery we will need time to communicate and rectify this with the courier. This can take up to seven working days.

We do everything we can to make sure your goods are delivered on time however we cannot be held liable for any late deliveries, as we are relying on a 3rd party courier.

Privacy, Security & Cookie Policies

Please refer to our Privacy Policy and Cookie Policy.

Returns/Guarantees policy

Please go to our complete Returns Policy.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

  1. That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
  2. For which you have not obtained all necessary licences and/or approvals
  3. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.
  4. Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including and without limitation by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above clauses in this section.


You are permitted to print and download extracts from for your own use on the following basis:

  1. No documents or related graphics on this Website are modified in any way;
  2. Any of our copyright and trade mark notices and this permission notice appear in all copies.
  3. No text content is used without prior consent.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

Trademarks & Copyright

Drinkstuff is registered trademark of Drinkstuff (UK Trademark No. 2383087). bar@drinkstuff and dine@drinkstuff is a trademark of Drinkstuff.

These trademarks may not be used by others without our express permission. Trademarks for brands of items displayed on our website belong to their respective owners.

The content of the website is copyright to Drinkstuff and must not be used or copied without our prior written consent. This includes all images, product descriptions, the design and the layout of the website and any other intellectual property.

You may however, as a customer, use the content of this website for private non-commercial use only, with the purposes of placing an order. This includes printing or copying sections of the website. You may not however do this for any other purpose.

Business Accounts

Business accounts are given to business customers who place frequent orders, to receive discounts on selected products.

To apply for a Platinum Account, please go to our Business Sales page.

Platinum Account Terms:

  • Unless otherwise stated, Platinum Prices cannot be used in conjunction with any on-site promotional offers, affiliate websites, cash back websites or voucher codes.

  • Images: Platinum Customers are granted use of product photography only. Graphics/Banners can not be used. Barmans Ltd hold the copyright to all images present on our websites and use of any product imagery must be solely for your business use and not passed to third parties.

  • Text: Platinum customers are not granted use of any text on Barmans Ltd websites. All product descriptions must be rewritten. Barmans Ltd hold the copyright to all written copy present on our websites. Use of this copy will be deemed as plagiarism. Search engines encourage unique content on all websites and duplicated content is viewed in a negative light and may affect website ranking.

  • Marketplaces: Platinum customers are prohibited from selling any products bought using a Platinum seller account on the Amazon or eBay marketplaces worldwide. They may only be sold through the customers' own sales channels, such as a website or shop.

Any Platinum Account Customers in breach of these terms will be advised directly by If corrective action is not taken within a reasonable time, then the Platinum Account may be suspended or removed.

Drinkstuff's responsibilities

All product images, descriptions, specifications and dimensions on are accurate to the best of our knowledge. If you believe there to be an error, please contact us.

Links from to external websites: Our website contains links to other websites, which are not under our control and are not maintained by us. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.

Links to from affiliate websites: It is the responsibility of our affiliates to keep all information on their websites up to date. Any details with reference to products on, the availability and the price is not the responsibility of The final price of a product is the price featured on the website only. Where this price is incorrect, we reserve the right to cancel any order.

You will be responsible for any breach of the terms and conditions and you will be liable to and will reimburse (Drinkstuff) for any loss or damage caused as a result. will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond our control including without limitations internet outages, communications outages, fire, flood, war, terrorism or force majeure.

Please read all instructions and manuals carefully, is not involved in manufacturing any products so cannot advise on how to use a product. You are urged to use all products safely and in accordance with the manufacturer guidelines.

These terms and conditions do not affect your statutory rights as a consumer, which are available to you.

Under the U.K criminal justice act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 18 years of age.

Use of and these terms and conditions are subject to the law of England and the jurisdiction of the English court.


While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.

The material on this website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


Phone calls to Drinkstuff cost (BT standard rates: 2.1p/per minute)

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Contact information

The website is operated by:

Drinkstuff - A company registered in England and Wales.

Registered office and trading address:

Hampstead Avenue
Bury St. Edmunds
IP28 7AS
United Kingdom

Our company registration number is 0256 3265

Our VAT registration number is GB188085175

General email:

Telephone: 01763 264 280

Office opening hours

Business premises open Monday to Friday (excluding Bank Holidays): 9:00am to 4:30pm

Telephone lines open Monday to Friday (excluding Bank Holidays): 9:00am to 4:30pm

Last update: 20 March 2024 by Duncan Hann
Last reviewed: 10 September 2018 by Claire Bedford