Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"This was my first online order with Drinkstuff and I was impressed with the speed of service. I will be using them again."
Linda Hegarty, Tue 26th October '10
"A fantastic service - Ordered a blow up Jacuzzi
for a friends birthday on the Sunday night and it arrived on the Tuesday afternoon. Had emails informing me exactly how my order was progressing and I was provided with excellent delivery tracking information - would highly recommend this company."
David Chamberlain, Mon 25th October '10
"Prompt delivery with online tracking of parcel. Very well packaged on arrival, and all goods excellent and very good value for money. Many thanks!"
Joanne Fay, Mon 25th October '10
"The shot glasses I received were more than I expected! Everything was well packed and was received right on time for my friend's birthday! Thanks again!"
Gemma Ross, Mon 25th October '10
"The response throughout the whole order process was quick and efficient. Would definatley recommend this company."
Debra robinson, Mon 25th October '10
"2nd order from them, very prompt delivery, excellent goods Thanks"
Lee Parsons, Mon 25th October '10
"I received my order within a few days of ordering it! I asked for you not to write on the package where it had come from, and you didn't as it was a gift for someone I live with! Very good, will shop with you in the future!"
Rachel Boorer, Mon 25th October '10
"Having been a former Royal Mail delivery postman with 10 years experience, I can confirm that the fragile goods I ordered on line from Drinkstuff, arrived very promptly indeed as well as being professionally packed to an exceptionally high standard with their use of a 'babies cradle' design shredded cardboard mould inside the box which resulted in the goods remaining in a perfect undamaged condition with no breakages!"
Mr. Paul Conway, Sun 24th October '10
"Ordered items were out of stock, but an approximate delivery date was given. The items were received in the warehouse sooner than anticipated and were dispatched earlier. I was kept informed about the progress of my order, which arrived in perfect condition."
Mrs M. E. Turner, Sun 24th October '10
Alexander tarasov, Sat 23rd October '10
"Great website - easy to navigate. Placed first order which arrived well packaged and as per my order and then placed second order shortly after. Great stuff for all occasions. Picked up drinks accessories at good prices for home entertaining as well as a nice champagne bucket & stand to give Christmas dinner that extra touch! Also got a few Christmas presents for friends. Orders arrived a couple of days after with no problems. No hesitation recommending this site, I'll be using them again."
Wendy, Thu 21st October '10
"A high quality product; I was very favourably impressed. What impressed me more, however, was the speed of delivery. These glasses were ordered on the afternoon of 7th October, and they reached me on the following morning! Thank you."
Alan Marsh, Wed 20th October '10
"First class service. Alex."
Alex Sweden, Tue 19th October '10
"Your site had it for the cheapest I could find (although still a little expensive in my mind!), kept me up to date via email throughout the delivery process and was exceptionally packaged when it arrived. Thanks very much!"
Rob Goodall, Tue 19th October '10
"Item ordered was for a birthday present, needed quickly. Ordered at weekend delivered early next Tuesday... fantastic. Good quality, well packed, could not fault service in any way."
Mike Wells, Tue 19th October '10
"Quality product and fast delivery."
Jane Manwaring, Tue 19th October '10
"The service was excellent - I was able to track due delivery time and this took place within the time stated. Thank you."
D Marsden, Mon 18th October '10
"Quick order, cheap price and quick delivery. Very impressed."
Terry Prosser, Mon 18th October '10
"Very professional service and goods supplied of excellent quality. Very satisfied customer."
Crispin Longden, Sun 17th October '10
"My order was delivered promptly, (very good) The item itself was good quality, (good) But, it was poorly packed and as a result the box (product packaging) it came in was crushed, (poor) I wouldn't normally care as long as the item itself is not damaged, but as it is a gift, it looks like a pretty poor effort."
drinkstuff says: We're sorry your item packaging arrived damaged Neil, please see our email to you regarding this.
Neil Caseley, Sun 17th October '10
"I have used Drinkstuff many times and I find delivery and packaging excellent. On this occasion even though delivery /packaging was excellent unfortunately the item I ordered (Inflatable Beer Cooler
) had a hole in it and as I needed for a party the next day I had to tape the cooler so I could use it rather than send it back. I will use Drinkstuff again but disappointed on this occasion!!"
drinkstuff says: We're sorry that your item arrived damaged Beverley. Please see our email to you regarding this.
Beverley Simpson, Sun 17th October '10
"I'm very happy with the speedy response to my order. The product arrived on time and nicely packaged. Many thanks."
Clive Hawes, Sat 16th October '10
"Very pleased with service received. This gift item was processed and shipped within hours of the order. Would recommend."
Melanie Anning, Wed 13th October '10
"Excellent service, amazingly quick delivery and great products can't recommend highly enough."
Stephen Robinson, Tue 12th October '10
"Great service and on time."
Senait Onwenu, Mon 11th October '10
"Fast efficient service, would achieve 5 stars with first time purchase or loyalty voucher for next purchase ie. spend £50 get £5 off."
drinkstuff says: Many thanks for your comments Lesley. On the final order confirmation page we do offer various vouchers, including offers for first time customers.
Lesley Grove, Mon 11th October '10
"I cannot find a negative from using this company, they were very informative from the moment I made the order, through the dispatching period and right up until the delivery arrived, which was on time and in perfect condition - good attention to detail throughout!"
Dan Sharp, Mon 11th October '10
"Well, I ordered, it arrived in good time, and well packed. No problem at any stage of the process."
Arnaud, Mon 11th October '10
"Nice products but I will be shopping elsewhere in future. Delivery of £4.50 for what I received is a rip off."
drinkstuff says: We're sorry that you were disappointed with our delivery costs Neil. Our shipping service covers the full order processing procedure, from receipt of your order, to packaging the item, and includes a to-your-door service. In many cases we subsidise our delivery costs to offer the best prices to our customers.
Neil Dyer, Sun 10th October '10
"Prompt dispatch, excellent product, really pleased, thank you!"
Sharon Turner, Sun 10th October '10
"Delivered on time and in perfect condition."
Andrew Campbell, Sun 10th October '10
"I was so pleased with the product, I was looking for a joke present for my boyfriend's 21st birthday and found so many possibilities on the website, but finally choose to go with the giant pint glass. The website was easy to use and simple to direct around, delivery was quick and efficient. I would definitely recommend this site to everyone and will be using it again myself."
Ruth Hellier, Sun 10th October '10
"Ordered some unusual Xmas gifts at reasonable price, ordered promptly."
Nikki Hopkins, Sat 9th October '10
"Great service and great products I really enjoy my Guiness Gillroy Glasses
and I will use you again."
John Fretwell, Sat 9th October '10
"I have ordered quite a few items from Drinkstuff over the last couple of years and have always received the orders quickly and the courtesy emails following the order are always reassuring."
Julie Michel, Fri 8th October '10
"Needed items urgently and they arrived very quickly. Great hassle-free service, no problems."
Joanna Spriggs, Fri 8th October '10
"Excellent service. I was kept fully informed about dispatch and the goods arrived very quickly. I love the design - really different! I wish there were more glasses in the same design."
Christine Howarth, Thu 7th October '10
"You are just amazing guys! My favourite website with bar stuff. Thanks for quick delivery and high quality items. We'll be in touch :)"
Agnieszka, Wed 6th October '10
"Hello, I'm afraid I can't access your survey but I wanted to comment on the goods I ordered. I was very pleased over all however the 1/2 pint tumblers were very thin and cheap looking compared to the wine, champagne and pint glasses I ordered. I have a log cabin which is now a bar at the end of my garden (about 100ft from house). I specifically wanted non breakable glasses so that I didn't have to keep going to and from the house when friends became a little raucous and dropped glassware!!!"
We're sorry that the half pint tumblers
weren't up to your expectations Linda. These are standard reusable tumblers that are used by pubs and clubs.
Linda Lightfoot, Tue 5th October '10
"Great product and fast delivery what more could you want :)"
Lou, Tue 5th October '10
"Bought the cocktail starter pack
for a birthday present and was very pleased with it."
Bridget Green, Mon 4th October '10
"Great service and excellent products, we will use again next time we are having a party!"
Keith Burley, Mon 4th October '10
"Delivery very good, customer service brill, and product range excellent."
Michelle Grint, Fri 1st October '10
"My daughter was bitterly disappointed. She spent over a weeks pocket money on the Giant Gummy Bear
as a gift for her friend and got a very small item. She believed that the photo of the item was deceptive and looked much bigger."
We're sorry that you were disappointed with the Giant Gummy Bear
, Ruth. Every effort has been made to accurately show the size on the Giant Gummy
page including a hand holding the stick, normal sized gummy bears beside the giant one, and full dimensions of the item.
Ruth Woodhouse, Wed 29th September '10
"Very good service."
Anne Gardner, Wed 29th September '10
"Once again, items delivered promptly, very good service all round, would recommend this company to anyone."
Iain Gaston, Wed 29th September '10
"I discovered this website while looking online for a specific cocktail mixer, I ordered goods which were shipped out so quickly I couldn't actually believe I had received them already. Very professional & would definitely recommend to friends! Thanks."
Debbie Thomson, Wed 29th September '10
"I ordered many items however two of which were not in stock. Not a problem. The in stock items arrived after a few days, however there was no sign of my other 2 items. I got a call a few days later from someone at your company about my order who updated me on the status of it which I thought was brilliant. I was told I'd get my hurricane glasses
soon and my shot glasses
in a few weeks. I was fine with this. A week (or so) went by and I received my shot glasses. No sign of the hurricane glasses. Still no sign of the glasses either. I assume things have gotten mixed up in the confusion but as I'm still waiting for the hurricane glasses will probably phone you soon enough to chase this up."
drinkstuff says: We're sorry for the delay with your order Nathan. We can confirm that the glasses are now in stock and your order should be with you soon.
Nathan, Tue 28th September '10
"Second time I have ordered glasses and one has been broken. However, after a quick email they replaced it both times."
Madi, Tue 28th September '10
"Right product, right price, speedy delivery - excellent service all round."
Roy Simpson, Mon 27th September '10
"Following the initial delivery of broken glasses, the second delivery arrived OK. Thank you for the replacements and the prompt action."
Thorpe, Mon 27th September '10
"Website very easy to find and use, and goods arrived when stated. Very pleased with service and purchase."
Stacey Scammell, Mon 27th September '10
"Very happy with my order. Great quality product, great value and very quick delivery."
Tracey, Sun 26th September '10
"Great service, great product, delivered with the speed of light. Most satisfied. Will definitely use again. Many thanks."
Syd Burns, Sat 25th September '10
"The product was good but the service was terrible. There was a specified date that the stock would come in but it changed so many times. I ordered the product at the beginning of June and it was delivered at the end of August. I will not be ordering from here again."
drinkstuff says: Hi Sophie, we're sorry that you were disappointed with the delivery of your Flair Bottle. We import these specially from the US, because there are no manufacturers of them in the UK - due dates can often be put back beyond our control.
Sophie, Sat 25th September '10
"We bought a Lazy Spa in time for my daughter's 16th birthday party. We set everything up as per the manual, filled the spa up with water and turned on. Friday morning the spa was up to temperature so I thought I would give it a try. 6 minutes into bliss and the pump packed up!! OMG - less than 24 hours before the party and no spa!! I phoned Drinkstuff - they came to the rescue - another pump was sent out for delivery Saturday morning, it arrived as promised and the party was a great success. Thank you Drinkstuff - fantastic service!!"
Michelle Hudson, Fri 24th September '10
"Bought these items as well as others for my husband & "his bar" and they're a real talking point as we found with friends last night, and who are now planning to purchase them as well! I live in Spain so these were delivered to a relative's house in the UK and one of the coasters didn't work but was replaced by return without the need to send the original one back so I was very pleased with the service as it meant they still arrived here in Spain in time for our anniversary."
Angie Nicholls, Thu 23rd September '10
"Goods arrived earlier that expected and in perfect condition. Many thanks."
Richard Smith, Wed 22nd September '10
"Fast service and quality of goods excellent! Will use this site again."
Sarah Whorlow, Mon 20th September '10
"The service was brilliant, arrived within the aloted time. Staff was friendly and pleasent plus the glass arrived in one piece."
Samantha Rollinson, Mon 20th September '10
"Easy to use web site, easy ordering process, very quick delivery service. All great. One slight issue - one of the jugs was slightly smaller than the other 5. Probably a 1 ltr jug. Not worth going to the bother of changing."
drinkstuff says: We're sorry that you had this issue with your order Wendy. This sounds like an issue at the manufacturer's end. We have passed on your details to our customer services team.
Wendy Lyons, Mon 20th September '10
"Good website, excellent service/delivery."
Jane Macfarlane, Sun 19th September '10
"I will say that I liked the way your company works; placing my orders was easy, having a genuine email as when my order was sent, and if that wasn't enough it arrived on the day I thought it would. Everything so far is perfect. The items I ordered were received in excellent working condition!! Plus I noticed two checks were made on sending out my order which shows your company cares about the clients getting exactly what they ordered. Fantastic to everyone at Drinkstuff."
Pete, Sun 19th September '10
"Everything was excellent, quality of product, price of product, delivery and contact was mint."
Alastair Brown, Sun 19th September '10
"Excellent wine rack - we purchased one last year which has been sturdy and easy to use. We now have four that fill an empty fireplace - looks good! Fast efficient service!"
Julie Pett, Sun 19th September '10
"Reasonable price, quick ship, good quality: I am very happy of my first order with Drinkstuff."
Pamela, Sun 19th September '10
"I have ordered wine and beer glasses from Drinkstuff and found the items to be perfect. They were packed very well and arrived in a timely fashion. Given that the products on offer are unusual it is surprising that the prices are so reasonable. All in all a site that I will definitely visit again."
Nic James, Sun 19th September '10
"I received my order two days after placing it! The products were in perfect condition and I was thrilled at the fast and efficient service."
Simran Deol, Sat 18th September '10
"The service was great. I was kept well informed and they arrived when expected. The colour of the bar stools
is great and I am really happy with my purchase. Thanks."
Jenni, Thu 16th September '10
"The original Ice Machine
that was delivered was faulty, Drinkstuff put me in contact with the distributor immediately who arranged a courier to collect the faulty machine and dispatched a replacement same day which is set up and working. Great and efficient customer service that many retailers good learn from."
Steven Brightwell, Thu 16th September '10
"I bought the glasses as a birthday present for my sister and they are fantastic! I live in Athens, Greece and it is a pity that you don't ship to Greece. Oh! I spoke on the phone with somebody about the order and he was fantastic! Thank you for all and do please star shipping to Greece."
Louis Alexis Xenopoulos, Thu 16th September '10
"Excellent service and quick delivery."
Beth Shearer, Mon 13th September '10
"Very fast, good quality, excellent...."
Gregory Cools, Mon 13th September '10
"Very quick good service and loved the free delivery."
Tony Pike, Mon 13th September '10
"Many thanks for an effortless transaction. Order received in good time and staff very helpful. Will continue to visit your site. Thanks again."
Warren Cole, Mon 13th September '10
"Very pleased with purchases - speedy delivery and everything in order."
Mhorag, Mon 13th September '10
"Highly recommended. Great service. Will use again regularly."
Ann-Marie Nicolson, Sun 12th September '10
"Very good service"
John GODDARD, Fri 10th September '10
"I have not received the items yet. A possible postal problem. Friendly customer service person but no action could be taken till 14 days have passed. The event will have happened by then. A real shame but hopefully resolved soon."
drinkstuff says: We're sorry that you haven't received your items yet Angharad. As they were sent out by Royal Mail, we are bound by their terms and conditions. We hope your parcel arrives soon.
Angharad McAlpine, Thu 9th September '10
"Products are fantastic! I love the website. It's quite simply best!"
Craig Cheetham, Wed 8th September '10
"Excellent service. The goods arrived the day after they were ordered."
Scarisdale, Wed 8th September '10
"Excellent service from ordering to receiving products. Products packed excellently. Fab service! Excellent company to purchase products from."
Christine Walter, Wed 8th September '10
"Ordered a Muddler
on special offer. Great little product at a fantastic price. Delivery was included and it arrived really promptly. My Mojitos are now the talk of the town!"
Simon Anderson, Wed 8th September '10
"A really good, fast service. Delighted with the glasses
- so sorry it wasn't a bigger order but will remember you in the future. Many thanks."
Jan Phillips, Tue 7th September '10
"I needed Margarita glasses
for a party and specified next day delivery when ordering and they arrived in plenty of time. Excellent service - just wish my Margaritas were as good! Many thanks."
Ian Sephton, Tue 7th September '10
"I ordered 4 neon (led) coasters
for £7.95. They arrived in good condition. However, only 1 of the 4 worked first time. I had to take the other 3 apart and move the battery terminals about to get life out of them. Once reassembled they work fine and look great of an evening on my bar."
We're sorry that you've had these issues with your coasters Mick. If you are ever unsatisfied with one of our products, you are welcome to contact us within the guidelines stated on our Returns Page
Mick Mills, Tue 7th September '10
"Very pleased. Product well packaged and quick delivery, spot on time slot. I will be back."
Raymond Sysum, Mon 6th September '10
"Item well packed, very good communication and delivery. Will deal with you again. Thanks."
Victor Gray, Sun 5th September '10
"Our order arrived on time, the cups were as anticipated - we were very satisfied. They were quite expensive however but they were what we wanted."
David G. Beaver, Sun 5th September '10
"I ordered two Guinness glasses
from Drinkstuff. Their delivery was faster than I expected, which I really appreciated. The packaging was very carefully done."
Daria, Sun 5th September '10
"He he, now we can make great Mojitos Thanks, I think Cheers"
Julie, Sat 4th September '10
"Fantastic company as well as quick delivery. Thank you!"
Katharine Lowe, Thu 2nd September '10
"Ordered received very quickly. I actually bought the shot glasses
to make desserts in. My guests were very impressed."
Manyee Tsang, Wed 1st September '10
"Item came promptly after order in good condition, just as described. Item arrived in surprisingly large box for size of game. Will be happy to order from company again, thank you."
Amanda Jane Hopwood, Wed 1st September '10
"Delivery on time, unfortunately 1 top was damaged, but a phone call was made and a new one which was perfect was delivered within 48 hrs. Would use the site again."
Doreen Cresswell, Wed 1st September '10
"Excellent service and delivery was fast. Would recommend to all my friends and family."
Sanjay, Wed 1st September '10
"Good product and delivery. Will use again."
James Kelly, Tue 31st August '10
"Very happy with order. Items were great, order arrived very soon after placed and the time given on the internet was very much on time. Could not fault anything."
Palo Sandhu, Tue 31st August '10
"Bought cocktail shaker kit very last minute for party, website was easy to use, product arrived the next day as stated with no problems at all and we are very happy with it."
Nicola Watkin, Tue 31st August '10