Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"I ordered a Henry hoover
on Thursday afternoon last week and it arrived on Friday morning, I am so pleased with your service. I have recommended you to my friends. Thank you so much."
Bernadette Clugston, Wed 25th November '09
"First time I have used this firm and not the last. Speedy delivery of my order, good communication and excellent packing ensured parcel arrived 24 hours after I placed my order in first class condition."
Eric Jolliffe, Tue 24th November '09
"The products were great as they are very hard to come by on the high street. The packing was very good, making sure my purchases arrived in tip top condition. The only problem I have is with the price of P&P, this works out very expensive for me living in Ireland, I haven't found anywhere yet that sell the same products in Eire."
drinkstuff says: Thank you for your comments Sarah. We do try to keep our delivery charges as low as possible and subsidise where we can. However, the current charge of £9.99 is a flat fee for courier delivery of parcels up to 30kg in weight. We agree that for low cost items or light weight items, this is may seem expensive but across the board we believe the pricing is competitive. Please be aware the we are keen to reduce this price and are continually looking for a more affordable deal, especially for small and light weight items.
Sarah Murty, Tue 24th November '09
"I have ordered 2 presents for my boyfriend on this site and have always been happy with the delivery time and the quality of the product. I will continue to use this site for future presents until my boyfriend has everything!!"
Jess Hindle, Tue 24th November '09
"Order came very quickly and although one item was incorrect. After a call, the right product arrived the next day. I was extremely satisfied with the goods received and the speed of delivery and would definitely use you again."
Deborah, Tue 24th November '09
"Most excellent outfit, responded to a problem with an item very quickly. The packaging on these items was second to none. Many thanks."
Chris Bugby, Tue 24th November '09
"Fantastic website and very good products. Very good service, excellent packaging. Fast delivery. xxxx Highly recommended to friends and will definitely buy from again. x"
Helynn Macaskill, Mon 23rd November '09
"Products arrived promptly and am looking forward to using them at Christmas. The only issue I would have is that the products were small in size but arrived in a humungous box - maybe need to cut down on the packaging in future."
drinkstuff says: Thank you for your comments Laura. We do our best to minimise packaging but we also try to prevent damage in transit.
Laura W, Mon 23rd November '09
"Fantastic product, fantastic service; delivered next day after order. Delivery driver helped me in the house with the boxes. They did take a couple of hours to setup but everything worked properly. When I called to place the order the guy I spoke to knew his stuff and really helped well done Drinkstuff."
Mark Winter, Mon 23rd November '09
"Fantastic! I am really delighted with the standard of service from you. Would recommend you to everyone. Thanks a million!"
Brenda Orton, Mon 23rd November '09
"Great service, delivered on time and well packaged. Great for an Xmas present."
Oliver, Mon 23rd November '09
"I am very pleased with my purchase, the Everton wallet
. It arrived in good time, was well packaged and is good quality. It will make a great Christmas present
for my Toffee friend!"
Miss Rattray, Mon 23rd November '09
"Received goods promptly, safe and sound."
Christopher Green, Sun 22nd November '09
"I've been wanting one of these for ages...the ultimate beer glass
...a 2 pint stein glass
...fill it up and everyone wants one... it looks great...everyone should try one.... you'll not be disappointed..."
Mark Newbrook, Sun 22nd November '09
"Well packed, all ordered items delivered and took just 2 days to arrive. Well done to Drinkstuff."
Anna, Sun 22nd November '09
"My order was dispatched very quickly. Excellent service, I would shop here again."
Mairead Carty, Sat 21st November '09
"Ordered a set of martini glasses
, unfortunately on arrival one of them was broken. A quick telephone call sorted out the problem and a replacement, extremely well packaged glass arrived a couple of days later."
Susan McGee, Sat 21st November '09
"Dear All, I received the shipment. I am really satisfied for the goods and the for the fast delivery. Very well! Thanks a lot and to the next purchase."
Enrico Pantalone, Sat 21st November '09
"A great choice of unusual glasses and a speedy service even with a postal strike. Will definitely use this web site again."
Sally McCarthy, Sat 21st November '09
"My order was dispatched and delivered very quickly (unaffected by the mail strikes :D) Thank you very much!"
Habib, Thu 19th November '09
"Many thanks for your prompt service, it was great to receive goods so well packed. We especially loved the cocktail picks
, which we have not seen anywhere else. Hope to place another order soon!"
Sue Allton, Thu 19th November '09
"Ordering through drinkstuff was straightforward, and the delivery was fast with no problems. I'd recommend buying online."
Kath, Thu 19th November '09
"Order was delivered really quickly. One item was broken so I reported straight away, staff really helpful on the phone and asked if I wanted a replacement or credit - replacement was sent within two days with no questions. Brilliant. Website has so much stuff on it, will definitely come back - thanks Drinkstuff."
Julie Dyson, Thu 19th November '09
"Excellent product, delivered quickly at a reasonable price!"
Philip Howard, Wed 18th November '09
"Was going to order some plastic glasses but your delivery charge of £6.99 to Northern Ireland is too dear. So will buy them elsewhere."
drinkstuff says: Thank you for your comments Mark. We're sorry that you chose not to order from us due to our delivery charge to Northern Ireland. The majority of the parcels we send to Northern Ireland are sent using a courier service, not Royal Mail. Even at £6.99, this is a subsidised service.
Mark Simpson, Tue 17th November '09
"Very pleased with the service, got goodies straight away. Only thing was that the customer service was not available to contact over the weekend so if I had a problem with my order nobody was contactable. Overall very good. Thanks for my bits and bobs."
drinkstuff says: Thank you for your comments Lucy. We're sorry that you are disappointed that you couldn't contact us over the weekend. Unfortunately, our working week is Monday to Friday. You can however email us and we shall action any request on the following Monday.
Lucy, Tue 17th November '09
"Products were exactly what I was after and delivery was quick. Thank you."
Deborah, Mon 16th November '09
"Great product and a super fast delivery. Thanks."
Shirley Morrell, Mon 16th November '09
"I found this site on google and was wary as I'd never heard of it before but decided to go ahead and order as it was the cheapest priced I could find and didnt charge a fortune for delivery. One of the items I ordered was the Jack Daniels glass clock
. When the clock arrived, the next day, it was broken so I rang the contact number and the lady was really nice, they despatched a new clock the day after and it arrived the day after that with extra packaging and was absolutley fine. My boyfriend absolutly loved the clock and was amazed at the detail on it. Thanks Drinkstuff.com x x"
Emma Bryden, Mon 16th November '09
"I ordered some wine glasses
as a birthday present. I was amazed at how quickly they arrived, and well they were packaged. I will certainly be using Drinkstuff again!"
Roger Lucarotti, Mon 16th November '09
"Great service, emailed me when product arrived in stock and delivered within a couple of days. Excellent service and excellent quality goods."
Sian Reading, Mon 16th November '09
"This water carafe & glasses set
was a present for my daughter and her husband. The set was delivered very quickly, direct to them and was well packaged, the items arriving in perfect condition. I am delighted with the service provided by Drinkstuff and would certainly use them again."
June Williams, Mon 16th November '09
Lesley Taylor, Sun 15th November '09
"Was happy with the time it took to deliver considering the postal strike. As for the said item I can not make a comment as I have not opened it up yet as it is a Christmas present for my uncle so in that case if there is any problems will report back to you in the new year but it seems ok so hopefully everything will be fine. Many thanks for your speedy delivery."
Paul Loveday, Sun 15th November '09
"Excellent postage and packing and fast delivery. I was very pleased with the content, I would use again and will be using again. Great value for money and by far the best site if you want to buy gifts or build your own personal bar."
Lucy, Sat 14th November '09
"The product arrived quickly, and intact - what more could I ask for?!"
Jacqueline Duffield, Sat 14th November '09
"I was very happy with the service and delivery was free and very fast! It is a Christmas present for my boyfriend which I am more than sure he will love. Great company, have used before and will use again. Thank you! :-)"
Charlotte Ashlin, Fri 13th November '09
"Goods arrived quickly and in good condition. They are great value for money! Thanks"
Kevin Stokes, Fri 13th November '09
"Ordered a Jack Daniels wallet
from Drink Stuff. Was impressed with the speedy delivery (took a week)... I was certain it would've taken a month due to the Post Office strikes!! I reckon without the strikes it would've arrived much quicker. Item was boxed and packaged nicely, no damage was done in transit. Postage was a little expensive but as I said, it was boxed nicely and got here quick so I can't complain too much! The wallet looks fab - smells real too (it's leather). It's a christmas pressie for my boyfriend so obviously haven't given it to him yet, but I'm sure he'll love it when he receives it."
Steph Moule, Wed 11th November '09
"Very happy with service, delivered when promised. Only problem, product (shades) broke before able to wear, leg snapped off in hand during dress rehersal."
Susan Knowles, Wed 11th November '09
"Please only buy anything off this company if you are not bothered about when or where it gets delivered. I ordered something and it has taken two weeks and in the end the courier delivered it to a totally different delivery address even though after the first attempt he complained that he couldn't deliver as the company looked shut and when told we were not he still couldn't be bothered. Probably won't use these comments as the only ones I have seen are all positive - but if they do you have been warned."
drinkstuff says: Thank you for your comments Jane. The majority of the comments you see are positive because it is rare that customers are unhappy with the service we provide. We understand your frustration but we do rely on our customers to organise who is going to receive their goods, especially when delivering to a work address.
Jane, Wed 11th November '09
"Item arrived in perfect time and good condition."
Graham, Tue 10th November '09
"Whole service very professional. I'm 100% satisfied and would recommend."
Adele Walsh, Mon 9th November '09
"Excellent set of the world's best poker chips, superb service."
Garry Rayment, Mon 9th November '09
"Professional products for good prices with very fast shipping."
Robin De Haan, Mon 9th November '09
"Great smooth order, delivered as promised. Thank you!"
Jeremy Hanson, Mon 9th November '09
"Excellent service; better than expected."
Sean, Mon 9th November '09
"Delighted with items and super fast delivery."
Mary Dawson, Sun 8th November '09
"Excellent products delivered on time. The first item (Poker chips) was one chip short and they sent me 25 extra free of charge."
Mark McGuckin, Sun 8th November '09
"Prompt and satisfactory transaction."
Alan Burgess, Sun 8th November '09
"Easy to order, prompt delivery and will use drinkstuff again."
Callum McCone, Sat 7th November '09
"All round excellent products. The cocktail starter pack
was just fantastic and the ultimate bar book
made the night, it is already well thumbed! The party was a fabulous success and the sparklers
went down a treat especially with the birthday girl. We are already planning another party to try out more of those great cocktail recipes!! Quality and value for money; top notch! I would definitely recommend all of these products. Even though my delivery address was different from my home address with a number of additional name complications there were no problems and the box arrived in tip-top condition on time. I will certainly be using your services again."
Pam Kerr, Sat 7th November '09
"Item was received in excellent condition and was very nice to have option of when I wanted the item delivering since I was not available first time around. Highly recommended service. Thank you."
Martin Ford, Tue 3rd November '09
"Fast, speedy service. Will definitely use again."
Anthony Beynon, Mon 2nd November '09
"I am very pleased with my item, it's loads of fun and I received it sooner than I expected. Thank you for quick dispatch."
Michelle, Mon 2nd November '09
"Thank you for your prompt service. I received all goods in perfect condition and within the time lines I needed so thank you so much, I will order from your site again. Cheers, Marsha."
Marsha O'Sullivan, Mon 2nd November '09
"Great speedy service and what I've come to expect from drinkstuff. Products great but one of the glasses is already broken, discount if a buy them again? :)"
Lloyd, Sun 1st November '09
"The quality of the goods I ordered are of a high standard, and I was especially surprised by how fast my order was put together and dispatched. The delivery time was well below my personal estimates, thank you!"
Krishan Bhatt, Sun 1st November '09
"Thanks for the quick service on the glasses and decanter, they arrived safely - great packing - and the gift wrapping
was superb, my partner really loved them!! Will definitely use you again..."
Nigel Atkins, Thu 29th October '09
"Ordered at 4pm arrived 9am the next morning, I couldn't believe how quick and efficient. A very nice change from much mail order."
A M Backhouse, Thu 29th October '09
"Really pleased! I can't wait to get my optics
fixed to the wall and fully loaded... Lol... So great that I am going to order another one...!"
Tony Warwick, Wed 28th October '09
"Excellent service - from ordering to delivery. Polite and knowledgeable staff who went through the order process really well; followed by a really quick delivery of the goods. I will definitely use them again and also recommend them to friends."
Bell, Wed 28th October '09
"Prompt delivery, items as advertised."
P Donnelly, Wed 28th October '09
"I recently placed my first order with Drinkstuff and was pleasantly surprised. Not only as it a hassle-free transaction but I received my packageby 09:30 the very next morning, error free. The items are of good quality and as described online. I am about to place my next order! Will definitely recommend Drinkstuff."
Rosalind Regis, Tue 27th October '09
"Not worn costume yet as it's for a do on Friday 30th. However, it arrived very quickly and it looks good. Very pleased. Many thanks!"
Stephen Smith, Tue 27th October '09
"Good quality kit; it will make a good xmas pressie. I am very happy with my purchase."
Alison Hicks, Tue 27th October '09
"I'm delighted with the Jumbo Ice Tray and just what I was looking for. Service very good. Only comment I would make is that the tray cost £9 and the postage £4 so ordering online is much more costly and would prevent me from ordering another one."
drinkstuff says: Thank you for comments Sheena. We are pleased that you are happy with the Jumbo Ice Tray. It is a very popular product. Our postage charges are a flat rate and therefore whatever size or quantity of items you buy, you will be charged the same price for postage. We believe this to be the simplest pricing for our customers considering all the product ranges we sell.
Sheena Lamb, Tue 27th October '09
"Excellent service, fast shipment :)"
Kate, Tue 27th October '09
"Just what I want, thanks!"
Heidy Powell, Mon 26th October '09
"Very pleased with item, well packaged and arrived quickly after ordering, would recommend this site."
Lyn Ray, Mon 26th October '09
"Fast delivery and good product."
Bob Ellis, Mon 26th October '09
M J Glover, Mon 26th October '09
"I received my order for the shot glasses
promptly and they were in good condition and as described. Very pleased."
Siobhan Baines, Mon 26th October '09
"Very quick and reliable service, wine glasses
are fab. Thank you!"
Annette Maher, Mon 26th October '09
"I have dealt with your company before and as always the cards were delivered quickly without any problems. This is a great pack of cards and the four colour deck
went down a treat at our weekly game. Thanks."
Chris, Mon 26th October '09
"Thanks a lot from Italy!"
Mauro, Mon 26th October '09
"Order acknowledged. This was out of stock when I ordered it and I was emailed as soon as it had been dispatched. Courteous and efficient. Packed brilliantly and safely. Would recommend without a doubt."
Samantha Demetriou, Sun 25th October '09
"Excellent service. Fast delivery."
Stuart, Sun 25th October '09
Otiotio Oghenemarho, Sat 24th October '09
"Placed order 9pm Tuesday, delivered 1pm Thursday. Quality products and quality service and website was easy to use. Thanks, will be using again."
Julian Senior, Fri 23rd October '09
"Product was meant to arrive after the weekend on Monday but actually arrived Friday morning, even though I placed the order Thursday afternoon. Great stuff, thanks drinkstuff!!!!"
James Grange, Fri 23rd October '09
"Good quality, reasonable price and delivery in the stated time frame. Would definitely use again."
Helen Wheeler, Thu 22nd October '09
"Ordered traditional dimpled pint glasses
, didn't realise they were made in France which was a shame when I was taking them to an anglophile friend in the US. Otherwise they were fine."
Jane, Wed 21st October '09
"6 cocktail glasses
ordered Thursday evening were delivered intact, with plenty of packaging
, on the following Monday. Very happy with your service!"
Caroline Anderson, Wed 21st October '09
"Sadly I am still not in a situation to give any feedback about the product as the order which was expected to arrive last week is still missing. I appreciate the help provided from the fast response customer service, but unfortunately the problem is not solved. As the situation now is still not looking good either as I can only wait or just spend more money to buy something I have already bought. I understand the limitations of help drinkstuff can provide but I can not say the experience of shopping here in drinkstuff has been a pleasant one."
drinkstuff says: Thank you for your comments Alan. We apologise that you did not receive your parcel straight away. This was sent with Royal Mail. Unfortunately the 14 working day Royal Mail guidelines are something we must adhear to. Now that the 14 working day period has passed we have recitfied this situation.
Cheuk Lun Alan To, Tue 20th October '09
"Fantastic service, really easy to use, great instructions and a very funky website. The only thing was that the hot tub
that I bought, whilst a fantastic product did not come with hardly any guidance on water balancing and chemical usage which could be dangerous."
Helene Hume, Tue 20th October '09
"Great products, great delivery, what more could you ask?"
Yvonne, Tue 20th October '09
"I am extremely pleased with my order for 6 shot glasses
. They arrived by next day's post - I couldn't believe it. I recommend this company to everyone."
Patricia Price, Tue 20th October '09
"Very pleased with the fast delivery service and the packaging. Thank you."
Janet Furse, Tue 20th October '09
"Great service, fast delivery, good prices and well packaged. I would definitely use this website again."
Rob Simpson, Mon 19th October '09
"Ordered 2 cake domes
which arrived within 48 hours. The items were really well packaged, of good quality and the service was impeccable. Highly recommended!"
Chantal Geldard, Sun 18th October '09
"I ordered a set of cocktail glasses online
from DrinkStuff. When they came one glass was broken. I emailed Drinkstuff and a new glass came the next day. Great service!"
Mark Sullivan, Sun 18th October '09
"Quick delivery - well packed items. Everything there that was ordered. Only suggestion would have been if the tracking ref of the courier had been emailed out so I knew what day he was arriving - it was only luck I was in as wasn't aware the items had been despatched. Would order again though! Cheers."
drinkstuff says: Thank you for your comments Gill. When the goods are despatched from our warehouse we send our customers an email. Within this email is a link to access their drinkstuff account where they can track their parcel.
Gill, Sun 18th October '09
"Excellent quality goods. Speed from order to receiving goods was exceptional. This is a great company to deal with."
Miriam Fenner, Sun 18th October '09
"They arrived promptly and safely. They look great!"
Debbie Mitchell, Sat 17th October '09
"Everything arrived well packed and was in perfect shape. Using the items provided showed them to be high quality and much fun. Prices were good too. Excellent."
Katy Sara Culling, Sat 17th October '09
"Quick and safe delivery of items. Bought 2 things for Christmas presents
so will get back to let you know if he likes them or not. I think they're brilliant funny little stockings fillers so fingers crossed he feels the same. Thanks."
Rebecca, Sat 17th October '09
"As always, excellent service, delivery & comms. Will keep using (and abusing lol), thx guys."
Iain Hamilton, Sat 17th October '09