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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Having recently purchased the Set of 6 Verrines, one glass was damaged on delivery. An e-mail the next day to drinkstuff was promptly answered and a replacement in my hands some three days later - excellent service, just how it should be! Thank you"
Jane Sampson, Wed 23rd November '11
"Very happy with my purchase, bought as a gift and I'm sure he'll love it! Fast delivery too so thanks very much! x"
J. Watson, Tue 22nd November '11
"Prompt well packed and as described. So very happy with the service."
N. Rathbone, Tue 22nd November '11
"My order arrived within two days first class quality. PS still trying to source Effes 0.3lts glasses."
Drinkstuff says: Many thanks for your comments Jim. We are constantly sourcing new branded glassware so please revisit our branded glassware category for the latest additions.
Jim Devlin, Tue 22nd November '11
"I have been a loyal customer of drinkstuff since 2004, and have the following comments to make:- I found a small problem with the nuts poker table I purchased, and reported the problem to Customer Services by email. Customer Support promptly contacted me and have resolved the problem to my total satisfaction. The problem was not the fault of drinkstuff whatsoever, but that did not matter, so "Hats-Off" to them for putting the matter right without delay. This is testament to their "Superior After Sales Care". Well Done drinkstuff. From Leslie."
Leslie, Tue 22nd November '11
"Very glad to do business with your company. The service was fast and they where delivered in excellent packaging to protect my order. I cannot fault the large selection that you have nor the price. I will be coming back to you to buy my drinks. Thank you for the service you provide. Cheers Mike"
Mike Hart, Tue 22nd November '11
"Excellent service. Excellent value and very good quality very impressed, will use you again. Thank you"
Gillian Downend, Tue 22nd November '11
"The fridge was easily ordered, came in good time, and is working perfectly, so I am very pleased!"
Lucy Hay, Tue 22nd November '11
"Brilliant service, sound advice. I will definitely use again."
N Morgan, Tue 22nd November '11
"Really pleased with item, it was competitively priced and delivery was extremely quick. Am very satisfied"
Paula Dennis, Tue 22nd November '11
"Bought an ice bucket and clip (to attach bucket to a table). It's a Christmas present so I haven't had the chance to check it out practically, but the items look great and were delivered super quick, with quality packaging. Overall a very smooth positive buying experiences, thanks Drinkstuff - I'm impressed! :) Beth"
Beth Brook, Mon 21st November '11
"Fabulous. Service and delivery excellent, product superb."
Janice Partridge, Mon 21st November '11
"A fantastic website enabling everyone to obtain high quality bar and catering equipment. My Heineken glasses and the rest of my order arrived within two days. A fantastic service which I shall use again, well done team Drinkstuff."
Steve Hannah, Mon 21st November '11
"Drinkstuff were the cheapest for the ice crusher I ended up buying! They sent it immediately although it was damaged quite badly in transit! I just emailed a picture of the damaged product on my Blackberry and they sent another the same day in time for my friends birthday! Can't blame them for Royal Mail's uselessness! Top quality supplier! Thank you."
Joe Lackey, Mon 21st November '11
"I will be shopping with you again in the future as I did not have to wait long for my order and when the stuff arrived I was very happy with it. The glasses are really nice and there is a good weight to them, and the Spikey Anti Drink Spiking Stoppers that fit inside the top of a bottle to stop anyone from putting something inside is a great idea, I think everyone should use them. You have a very good site and a lot of great things at good prices, I have told a few others about it. Thank you very much."
Lesley, Mon 21st November '11
"Fast delivery, very organised and well packaged items. Thank you."
Rachel Rolfe, Mon 21st November '11
"I bought this port decanter and glasses following a article in the current women and home mag but was disappointed to find no stopper included. The photograph clearly shows the decanter with a stopper!"
Drinkstuff says: We're sorry that you were disappointed with the lack of a stopper for the decanter Rodney. Unfortunately we had no control over the feature in this magazine - our website always has the most up to date information and does show the decanter without a stopper.
Rodney Short, Sun 20th November '11
"Prompt good service. I was very impressed."
S Buxey, Sun 20th November '11
"Bar stools arrived within three days in perfect condition. They were very easy to assemble are extremely comfortable and look great in our new kitchen. Highly recommend."
Gail Saunders, Sat 19th November '11
"My cocktail glasses arrived really quickly and there was one broken which has been replaced without any fuss. Great products, great service. Will use you again!"
Jill Beattie, Sat 19th November '11
"Items arrived very quickly, and the packaging was excellent."
Mary Green, Sat 19th November '11
"Item arrived quickly but did not work. Phoned and explained and was told another item would be sent free of charge. The item arrived the next day and was good. Excellent service, would reccommend to others."
John Tuckwood, Thu 17th November '11
"I ordered some dessert dishes and a water jug from drinkstuff.com. Cheapest price on the net. Ordered was acknowledged and despatched amazingly quickly. Goods were well packaged. Outstanding service. You really couldn't ask for more. If only all companies were like you. Will definitely recommend to friends and almost certainly use again. Thank you for making shopping with you such a pleasurable experience."
Rob, Thu 17th November '11
"Ordered late in the day and the glasses were delivered the next working day, fantastic price and all round great service from a well run company, thank you!"
Nathan Anglesea, Thu 17th November '11
"Placed an order on a Friday afternoon and the next day Saturday afternoon there at the front door was my parcel You cannot beat that!!"
Gerald Allen, Thu 17th November '11
"Very good products and fast shipping thanks to you !!!"
Barbaroux, Thu 17th November '11
"Good product range and superb speed in delivery."
David Hildreth, Thu 17th November '11
"Very happy with the service I have received in regards to my order. Will happily use Drinkstuff again"
Nicki George, Thu 17th November '11
"Very impressed with all orders from the website. I would buy from you again and recommend to friends. I do not normally write feedback on products or websites but drinkstuff have clearly made an impression. Cheers Ryan"
RYAN MILNE, Wed 16th November '11
"Very helpful, obliging and excellent service. Thank you"
Allen Gale, Wed 16th November '11
"Very pleased"
Jackie Carroll, Wed 16th November '11
"Good quality goods with an exellent delivery time. After sales second to none and very helpfull."
Dafydd Edwards, Wed 16th November '11
"I recently bought 2 number home cinema chairs and the process from start to finish was top class. Firstly the guy I spoke to over the phone Tony I think is name was, well he was so helpful. The delivery was only 2 days and turned up exactly when promised. The products themselves are fantastic, more than what I thought they were going to be. I did have one of the cups that comes with the chairs missing and its hardly worth mentioning but I have to because I want to say how quickly it was sorted, 1 email it took and they rang me within a hour and it was sorted the next day. A really good company to deal with and would recommend to anyone."
Tony Field, Wed 16th November '11
"Fantastic service, second to none. Well pleased."
Keith Rainbird, Wed 16th November '11
"Arrive very promptly, and I am very pleased with my purchase."
Kenneth Waller, Wed 16th November '11
"Great products, delivered quickly and packed well!"
linski, Tue 15th November '11
"Very quick delivery of the item, perfect packaging and conditions. Overall very satisfied! I'm going to use it ASAP!"
B*, Tue 15th November '11
"Great value & makes an excellent gift. Delivered quickly and without fuss."
Chris, Tue 15th November '11
"Excellent service and excellent product at reasonable price."
Anne Davdidson, Tue 15th November '11
"When we received the decanter set, the decanter was broken. I phoned customer service and a replacement set was delivered the following day. Excellent service. My only complaint is the set is not as good a quality as I expected."
Clifford Jackson, Tue 15th November '11
"The gift set was really nice for the price and the delivery was quick as well Thank you."
Caroline Patrick, Tue 15th November '11
"I ordered this for a party and it was a great success . With a good layer of ice it was great for holding a good few bottles of beer and it looked stylish as well. My only complaint was the price I had to pay for delivery to Northern Ireland. This was not a heavy item but the extra I had to pay in postage greatly increased the overall price."
Drinkstuff says: Thank you for your comments Lucie. Our charges for delivery to the customer are heavily subsidised from what we are actually charged by the courier, these are common prices to most offshore courier services.
Lucie, Tue 15th November '11
"I have used Drinkstuff a few times, I have never had any problems with my orders or their delivery."
Paul Haldron, Mon 14th November '11
"Good product, swift service. Thanks Steve."
Steve Lever, Mon 14th November '11
"Service is excellent, delivery within 2-3 days after ordering on a Sunday. The products were all as described on the website & true to the photos. I would use Drinkstuff again."
Susan Hall, Mon 14th November '11
"We had been looking for stemmed beer glasses for some time. These definitely fit the bill. Fantastic service, and perfect glasses. Thanks! I'm sure we will be back for more!!"
Christine, Mon 14th November '11
"Ordering was easy, and delivery was quick and efficient. I'd highly recommend Drinkstuff and I'll use you again, no doubt!"
Lesley Temple, Mon 14th November '11
"Purchased 3 wishbone bar stools, 1 was a little damaged. I rang the company and they delivered me new one straight away. Really happy with the service all the way and really pleased with the products! Quick delivery, which helped me when the family came over for dinner! Thanks to staff members Chris and Laura."
Anjana Uddin, Mon 14th November '11
"Great service and delivery was really quick. Great price."
Ryan, Mon 14th November '11
"Great service. 240 Champagne glasses and not even a crack in any of them! Fantastic packing to achieve this!"
Richard Coward, Sun 13th November '11
"The grappa glasses I ordered were just what I wanted so I was thrilled to receive them in just a few days and very well wrapped. Thank You."
Mary Walsh, Sun 13th November '11
"Excellent Service"
sue, Sun 13th November '11
"This product was received very fast and was of really good quality"
June Goodman, Sun 13th November '11
"I can always rely on you to have a good selection and to offer excellent service, cheers!"
Denise, Sun 13th November '11
"I ordered 12 shot glasses predominantly to use for desserts. They are perfect, were a great price and the next day delivery option was very helpful as I needed them in a hurry. Many thanks!"
Katerina Jones, Sun 13th November '11
"Very pleased indeed again with drinkstuff.com. my 2-pint Stein arrived really quickly and extremely well packed. Excellent service, and definitely a company I'd recommend."
Peter Garner, Sun 13th November '11
"I was 100% satisfied with the product, delivery, packaging & overall service. I would thoroughly recommend the company to anyone."
Mary Beswetherick, Sun 13th November '11
"Wanted some plain and simple stainless steel trays. £30 a go in John Lewis (plus delivery). Less than a TENNER here and came within in a day or so. Top place/site."
Rick Willis, Sun 13th November '11
"Ideal to replace old optics and delivery was good."
Gilmour, Sun 13th November '11
"Great service, speedy delivery. I have ordered many items and all have exceeded expectation. I would definitely recommend this site. Thank you."
John Smith, Sat 12th November '11
"Ordered stuff for Halloween which all arrived within a few days. Very impressed by quality"
Sue, Sat 12th November '11
"Item received in less than 2days from order and was the cheapest I could find. Great communication and all round 1st class service. Thanks!"
Ali Crook, Thu 10th November '11
"Nice item but sadly delivered broken :-("
Drinkstuff says: We're sorry that your decanter arrived damaged Diane, you should have now received your refund as requested.
Diane, Thu 10th November '11
"Very happy with product and service."
Natalia Rimell, Thu 10th November '11
"I have placed 2 orders with drinkstuff now and both times I have received excellent service. The products are brilliant (the crazy straws are fantastic and I couldn't find them anywhere else) and the orders arrive within a day or 2. Its a fantastic site and business."
Fiona Grainger, Wed 9th November '11
"Excellent quality glasses and good VFM. Delivered in a couple of days, for free!!"
Perry Dowell, Wed 9th November '11
"Drinkstuff service, delivery, delivery time and value for money are excellent!!! The glasses themselves are a bit smaller than I hoped but quality was fantastic!"
Bobby, Wed 9th November '11
"Bought some tumblers, arrived promptly and each one intact. I have just placed another order."
L.Benn, Wed 9th November '11
"Great experience from start to end, I will be using again."
Christopher Simmers, Wed 9th November '11
"Could not wish for better service."
Robert Armstrong, Wed 9th November '11
"I have used several suppliers, and have settled on drinkstuff. No problem at all with drinkstuff, it is all very good. I do have a problem with the couriers as, on the last 2 occasions I have had broken items, in fact on the last one a lot of broken items ~ I do not open everything straight away ~ I open them as & when I need to use them, so I don't find out for some time on occasions. Hope you can resolve this problem. Kindest, Kenny."
Drinkstuff says: Many thanks for your comments Kenny. Since your last order we have changed our courier service, so please let us know how your future orders get on.
Bars4u Leisure, Wed 9th November '11
"Have to say that I ordered this product as a last minute joke for a trip to Germany and you guys were so good with the communications and delivery etc I have added you to my favourite online shoppers list. Please please keep up the good work and don't become one of these typical successful w*nker shops that don't value customers anymore."
Troy, Wed 9th November '11
"The glasses are "what you see you get", and more!! Wonderful product, great quality, excellent packaging, delivery, and price. Been a pleasure, and will certainly shop again. Thank you. One very happy, and satisfied customer."
Carol Riley, Tue 8th November '11
"I ordered the goods for my daughter's hen day & am very pleased with everything. Service was quick although I was not impressed with postal costs to my area. I live in mainland Scotland, although I have an IV postcode which immediately makes it Highland & as such, a premium delivery charge! I would use this site again but think the delivery costs should be looked in to."
Drinkstuff says: Many thanks for your comments Anne. Unfortunately Highlands postcodes and their reflective delivery costs are common among couriers. We are restricted by the service that UK couriers offer, but we do subsidise many of our delivery costs to help bring our customers the lowest possible prices.
Anne Shanks, Tue 8th November '11
"I needed a last minute order for a party I was holding. This website had everything I needed (and more!) and the pictures/descriptions were easy to understand and accurate. Competitive prices as well. Ordered using next day delivery and was able to easily track my parcel which was delivered well within the promised time slot. The packaging was very good so my glasses were intact! I would really recommend this website and I will be using it again! Many thanks drinkstuff!!!"
Stewart, Tue 8th November '11
"Great response to replacing a damaged item... customer service very quick and professional... will definitely order from drinkstuff.com again in the future."
S. McGrady, Tue 8th November '11
"Excellent service, goods arrived prompt and really well packed, would use drinkstuff again. Many thanks."
Mrs. Dorothy Smith, Tue 8th November '11
"Very pleased with the glasses I ordered, delivery was excellent."
Julie Lean, Tue 8th November '11
"Very good place to buy stuff."
Morten Christensen, Tue 8th November '11
"Was very impressed with the speed of delivery but more importantly the quality of the products. Highly recommended with definitely use this site again."
Neisha Ann Harding, Tue 8th November '11
"The glassware ordered arrived very shortly after placing the order. All was well packed and the product was top quality. We will buy again from this company."
Simon Thompson, Tue 8th November '11
"I ordered a set of long stemmed wine glasses as a present, somewhat nervous that they would arrive in bits, but my fears were unfounded. They arrived quickly, well packaged and in perfect condition. Excellent service. I will happily use this company again in future."
Catherine Clarke, Mon 7th November '11
"Superb item and brilliant service. Will recommend."
Shaun Gilbert, Mon 7th November '11
"This item was as described, easy to order, packaged very well and delivered before the expected time - an excellent transaction thank you!"
Wendy Mansfield, Mon 7th November '11
"Fast professional service."
H Watt, Mon 7th November '11
"Great service and pleased with the product"
Alan Maskell, Mon 7th November '11
"Speedy service with great gift ideas"
AH, Mon 7th November '11
"Excellent delivery time. Product excellent. I Am very satisfied with everything."
David Powell, Mon 7th November '11
"Speedy delivery and has got the missus down to 2 bottles of gin a week, no more oversized measures!!"
Paul Mc, Mon 7th November '11
"Great service and fast postage. I have recommended seller."
Jenny, Mon 7th November '11
"The Ice Bucket is excellent!! Thank you so much! Prompt delivery! Well packaged! Wonderful quality!! Great price!! Will certainly shop again in the very near future. Once again, many thanks. Carol."
Carol Riley, Sun 6th November '11
"Good packaging, fast delivery. I have been looking for this design of glass for years and at last I have found it on your website. Fantastic!!!! I love this glass, I love the way it feels in my hand - perfect!! Could be thinner glass though."
Catherine Baillie, Sun 6th November '11
"I was well pleased with product. But the extra delivery instructions were inside package not anywhere on outside where the delivery person could not see them, hence I had to go and collect parcel later."
Drinkstuff says: We're sorry that you had this issue with your delivery Arthur. We have passed this on to our dispatch team.
Arthur Weir, Sun 6th November '11
"Great delivery time. Very satisfied. Thank you."
David Frazer, Sun 6th November '11
"Fast delivery, excellent."
R Underwood, Sun 6th November '11
"Super fast delivery, item as described. No issues ordering or receiving. Thanks!"
Nicola, Thu 3rd November '11
"Great kit, quick delivery."
Jane, Thu 3rd November '11
"Good quality,Good service, good price!"
JULIE, Wed 2nd November '11
"I ordered a Chrome plated ice crusher. I knew that this was not in stock before I ordered. Drinkstuff sent me regular emails to keep me informed of progress and delivered promptly when it came into stock. I am highly delighted with the service provided and with the item ordered. Thank you."
Mr Woolhouse, Wed 2nd November '11
"Fantastic product and service. Delivery was ASAP. Thanks"
Jill Sutton, Wed 2nd November '11

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