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Online since 1998
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Bought the JD Spirit Dispenser for the boyfriend as an extra present he loved it!"
Leia Oatham, Mon 14th June '10
"Great tracking service, Morning delivery on time. Great Service...Highly recomended."
Sam Smeesters, Mon 14th June '10
"Delivery arrangements have been good. First pump I received leaked, badly. Drinkstuff told me to contact Bestway for a replacement, which I did. That pump had some kind of system fault. Drinkstuff persuaded me to accept a further replacement, when I wanted to return the goods. That arrived and, so far, has continued to work satisfactorily. I am satisfied on the basis that Drinkstuff have said they will accept return of the goods and give a full refund if the pump fails within the year. Would have been nice not to have the hassle though!"
Paul Beard, Sun 13th June '10
"Many thanks for speedy delivery at a good price: it was especially good to have some biodegradable options."
Helen Janecek, Thu 10th June '10
"Great supplier! Great prices! Great delivery time!"
Mrs Janice McFarlane, Thu 10th June '10
"I have ordered from this company 5 times now, they have been always polite and punctual!! A pleasure to deal with them!!! I know that if I order and pay they will deliver, on time, simple!!"
Dusty, Wed 9th June '10
"Needed glasses for Pineau des Charentes for a funeral toast. Delivery and quality critical. Arrived next day along with Savoie wine glasses. Excellent quality, value and service."
R J M, Wed 9th June '10
"I bought my pack of 4 Strongbow Glasses for my daughter's boyfriend who is mad about football. I will be giving him the glasses as a surprise to use as he watches the World Cup along with his mates. The service you provided was straight forward with a speedy delivery. Thank you!! I hope to use your site in the future and, will recommend you to all I know. Good Luck!! England!!"
Mrs Pauline Waterhouse, Wed 9th June '10
"I was very satisfied with the speed my order was processed and the quality of the goods that arrived. I have only one issue with the whole process, which is, when the package arrived, possibly due to being bounced around in transit, the blade of the bar knife had gone through the front cover of the book. It was not a major amount of damage but it does spoil the look a little, at least until I've used the kit a lot and the book gets various cocktails spilt over it. Apart from this minor niggle I am very pleased with my purchase and look forward to developing my new mixology skills."
drinkstuff says: We're sorry that you had this issue with your order Andy. You are welcome to contact our customer services team with any issues such as this regarding your order. Please see our Terms & Conditions page for more information.
Andy Dickinson, Wed 9th June '10
"Prompt delivery, item as described, well packed to prevent breakage."
Mike Richards, Wed 9th June '10
"I think this is a fantastic site with a fantastic range of products, I just wish I could buy more of them. I have purchased the Lay Z Spa kits - filters and strips etc. on a regular basis and the whole service right through from ordering to delivery is great. The products are great also. So, 5*'s from me, Thank you."
Stacey Britton, Wed 9th June '10
"Great service, really happy with product- nice and shiny, good for a party."
Greg, Tue 8th June '10
"I ordered my stuff and had it within 3 days, had a small problem with the order but I just rang up and explained and they sorted it straight away so thank you for that. I would recommend this site to all, fair prices compared to other sites and such an array of fab glasses and lots of other great stuff. If you're having a party this is the place to buy from."
Carrie Moloney, Tue 8th June '10
"Great service and quick. Only got 9 Fuzzy Animals instead of 10 but it was cool. Thanks, will use you again."
drinkstuff says: Many thanks for your comments Veronica. For future reference, you are welcome to contact our customer services team with any issues you have with your order.
Veronica Kelly, Tue 8th June '10
"Thanks for an excellent service, I love my Islande shot glasses & will recommend you to my friends."
Faaiza Ashar, Mon 7th June '10
"First class service, order procedure straight forward, confirmation given with delivery date. Dispatched and received within two days of placing order."
Nigel Horne, Mon 7th June '10
"Very good service, delivered on time, very good on the phone."
Greg Archer, Mon 7th June '10
"The product was a birthday present for my husband - and has gone done a treat! The delivery arrangements could not be faulted - very speedy. I have never yet been able to be given a time slot for delivery - it was 100% accurate and very much appreciated. Many thanks!"
Margaret Short, Mon 7th June '10
"I ordered two of the smallest size cafetieres and they were delivered very quickly. They are ideal when you just want to have a mug of real coffee but don't want the hassle of using a filter machine. One jug provides one large mug of coffee. They look very good and are easily cleaned. I am delighted that I bought them."
Rosemary Whyte, Sun 6th June '10
"Everything arrived as ordered. Easy to use website and speedy delivery. Can't fault it."
Janet Browning, Fri 4th June '10
"Very prompt service, and the wine racks are exactly what we wanted."
Martin Lamb, Mon 24th May '10
"Very good stuff!"
Rodrigo Silva, Sun 23rd May '10
"First class service, fast and just as ordered."
Stu Boyd, Sun 23rd May '10
"Good, fast."
Bollen, Sun 23rd May '10
"Goods ordered were of good quality and well priced, very fast delivery and as described online. Overall an excellent service."
Carl Holman, Sat 22nd May '10
"Very pleased, speedy delivery & just as expected."
Sara Hancy, Sat 22nd May '10
"Just what I ordered, came fast. And by Royal Mail, which knows how to deliver when I'm not there."
Marian Hobson, Sat 22nd May '10
"Super fast to deal with! Hope to do so again, Many many thanks."
Patrick Hayes, Sat 22nd May '10
"I must thank you for keeping me informed regularly on delivery of my Retro Slush Machine. It didn't arrive at your warehouse when it should have, but the fact that you kept me informed and sent it immediately on receipt showed good customer service."
Rae, Sat 22nd May '10
"Ran out of Lay Z Spa filters with a BBQ party the next day, you were awesome, super fast delivery and well impressed. Will use again for sure. The BBQ wouldn't have been the same blast if it wasn't for you. AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!"
Chris, Thu 20th May '10
"My order was delivered to the address specified but did not have my name on it. Instead it only had my contact phone number which resulted in the post room at the delivery address refusing delivery as per their standard operating procedure. We eventually worked out what had happened so we were able to rearrange delivery the following day before it had been sent back to you."
drinkstuff says: Many thanks for your comments Richard, and thank you for bringing this to our attention. We have now found a small issue in our label printers when a long company name is included in the address. We are currently resolving this problem.
Richard Nicholson, Thu 20th May '10
"All of my questions were answered promptly and accurately and my ice bucket arrived in the time specified. Very Impressed!"
Katie Ellis, Thu 20th May '10
"As always, a superb service. Thank you for your prompt delivery."
Nick, Tue 18th May '10
"I am fully satisfied with my two jugs (one Elia Deluxe Shatterproof Thermal Jug and one Elia Deluxe Infuser Jug). Thank you and best regards."
Dimitry de Loeper, Tue 18th May '10
"Very quick expedition, well packed, good site, nice prices."
Greg, Tue 18th May '10
"Spa filters were ordered and delivered very prompt, would use again, thank you."
Mrs D Cox, Mon 17th May '10
"Could not believe how quick I got my order. Order placed Bank Holiday Monday. Received on the Wednesday. Great Service and prices."
Mark Berkeley, Mon 17th May '10
"Found products I wanted, ordered online, received very quickly. Correct products, fast service. Job well done."
Howard Duxbury, Mon 17th May '10
"Order was dealt with efficiently, was packed well, arrived quickly. Thank you."
Linda Rickford, Mon 17th May '10
"A perfect transaction and service. I asked for certain things to be done regarding postage and everything was done perfectly. Thanks again for a trouble free experience :-)"
David Hart, Mon 17th May '10
"Super fast delivery."
Leanne Wilson, Sun 16th May '10
"Good website, efficient service/response etc. Quick delivery and excellent packing. Product exactly what we wanted. If we were a pub etc. we would use you all the time. Regret only have need for the 4 glasses you supplied."
Naomi Gilchrist, Sun 16th May '10
"I ordered two bar stools, one was faulty, within a few days I received a replacement, without having to return the faulty one. Standard delivery very fast, excellent customer service. Love the stools, they look fab in my apartment. Would highly recommend. Thank you Drinkstuff!"
Jackie Taylor, Sun 16th May '10
"Thank you so much, I know it was a bank holiday when I put my order through but I still received them straight after, they were well packaged so no breakages. My other half was pleased as the barmaid broke his glass and he couldn't get one from anywhere so he was happy. His old glass apparently just fell to bits in her hands. I would definitely shop with you again."
Mrs. L. Bellingham, Sun 16th May '10
"Really pleased with the product and the service was great - delivered in good time. Thank you!"
Angela Jones, Thu 13th May '10
"Good service and fast delivery. Delivery costs are bit expensive..."
drinkstuff says: Many thanks for your comments Luciana. We subsidise all our delivery costs to offer our customers the best possible prices for all delivery options.
Luciana, Wed 12th May '10
"The service given was very efficient and the glasses I bought are beautiful!!! Excellent service."
Lynsey Best, Tue 11th May '10
"I am very impressed with the Lay Z Spa. It is great fun for all the family and very easy to use. I am also impressed at how efficient your company was in despatching this item to me. I would definitely recommend the product and would buy from your company again. Well done!"
Darren Costello, Mon 10th May '10
"Hi, very good and fast service. Was amazed by how quick they delivered. The items were exactly how I hoped. I'll definitely buy form here again. And I can give them high recommendations. Regards Rikke"
Rikke, Mon 10th May '10
"Very good price, speedy response and quick delivery."
Billy Pitt, Mon 10th May '10
"Very quick delivery. I ordered one case of 100 glasses but received 1 pack of 5 instead, but I called as soon as item was received and the staff were extremely helpful and apologetic. The order was rectified immediately and the correct number were delivered the next day. Therefore, no problems and will definitely shop with Drinkstuff again."
Lorraine Bonner, Mon 10th May '10
"I was very impressed with the delivery service. My order was given a delivery time slot and arrived on time the next day."
Ms. K. Fyfe, Mon 10th May '10
"Excellent service and delivery, quicker than we thought it would be seeing as we did not take up urgent delivery. Keep up the service and we will use you again when required. Thank you."
R Spackman, Sun 9th May '10
"Excellent product and very quick delivery. Postage a little excessive for the weight of the product but overall very pleased."
Chris Billington, Sun 9th May '10
"Really fast delivery, goods exactly as ordered, helped the party go with a bang!"
Julie Bacon, Sun 9th May '10
"I am writing this feedback just because you sent me e-mail with request my opinion. I am really disappointed, because product which received is damaged, and looks differently than on your website. I have thought about return, but it's not the point to contend, too many thinks to do with that, finally there are just 15 pounds... At least delivery was fine."
drinkstuff says: We're sorry that you've had problems with your order Paulina. You are more than welcome to discuss any issues you have with our customer services team. We allow a 3 working day window for customers to report any damaged items.
Paulina, Sun 9th May '10
"Great service, quick delivery, good quality at an excellent price. I will certainly shop with Drinkstuff again."
Jeremy Smith, Sun 9th May '10
"Can't fault them, top service!"
AJM Plumbing & Heating Ltd, Sat 8th May '10
"Hi, Drinkstuff is very pro company, shipping is very fast, any bad comments on the stuff. All is pleasure with this company when you have to order. Thanks and keep going on this good work. Kind regards."
Greg, Thu 6th May '10
"Have had a great experience and will be back again. Staff are extremely professional, helpful and polite and respond promptly to enquiries. I will recommend the service to others. Drinkstuff was recommended to me (word of mouth) and I can see why."
Tesse Akpeki, Thu 6th May '10
"Nice product, good price, quick delivery - what more can you ask?"
D Wood, Tue 4th May '10
"Great product and lots of fun. Delivery was very quick. Very happy with the Lay Z Spa."
Lee Davies, Tue 4th May '10
"The order arrived at work on the day it was supposed to and was really well wrapped. I love the champagne coupes and the bucket looked better in real life. Thank you."
Julie, Mon 3rd May '10
"I loved the shot glasses, a little bit different and perfect for the hen do we needed them for as we personalised them. Have already recommended you to at least two people who are organising hen nights and seen the glasses to do the same thing!"
Naomi Lee, Mon 3rd May '10
"Thanks again for the speedy delivery of my coffee pot. Very pleased with it. I've tried it out and it works perfect, keeping my coffee hot up to 5 hours. Well pleased and great value for money. Thanks again, John Croft."
John Croft, Mon 3rd May '10
"Fabulous quick service-ordered the novelty sunglasses for a 21st Birthday party and they were the stars of the photographs:)"
Dawni, Sun 2nd May '10
"Excellent and efficient fast service. Delighted with the product - even better than I had hoped."
S.Stirling, Sun 2nd May '10
"Delighted with purchase. Great communication and amazing delivery. Item delivered spot on the time stated. Brilliant. Highly recommend this company."
Janet Giles, Thu 29th April '10
"My Orbit Ice Crusher is perfect. It breaks the ice just the way I want it :0) and excellent service from Drinkstuff. My tray was broken when I received my OIC, wrote customer service and received a mail the day after, with information about a new tray was posted immediately. Thanks :0))"
Leon Frandsen, Thu 29th April '10
"Very quick delivery and the product was just what I ordered."
Robinson, Thu 29th April '10
"Quick efficient service and item of excellent quality, reasonable price and arrived well protected! Will definitely be using Drinkstuff.com again in the future!"
FluffMyFlamingo, Wed 28th April '10
"Thank you. It was a gift for a hard to buy for person. He seemed happy."
Emily Crane, Wed 28th April '10
"Great service and delivery. My daughter was delighted with the product (Cocktail Starter Pack) as she has just done a cocktail course at college."
Charles Winn, Wed 28th April '10
"Straight forward ordering was followed by swift delivery but one of the glasses had slipped in its box and had a chip in it. I telephoned and was quickly answered and a replacement was sent. Very helpful people and unusually friendly and efficient service, compared to what you normally get these days! Thank you."
Amanda Newton, Wed 28th April '10
"All ok."
Kath, Tue 27th April '10
"Easy website, secure payments and quick delivery."
Jane Smith, Tue 27th April '10
"I purchased my Lay Z Spa XL, it arrived as promised and my husband had it up and running that evening with no problems. Great buy, kids love it, good size, better than the round version, worth the extra money. Drinkstuff I would order from again without hesitation. Get shopping."
Morag, Mon 26th April '10
"Very impressed with the service, product and even the gift wrapping!"
Jo Tear, Mon 26th April '10
"Excellent, speedy delivery and very happy with products, would recommend."
Stephen Murphy, Mon 26th April '10
"I have to say that I was very impressed with the service I got from my order. It was my first time I have ever ordered something on the internet and feel I will use your company again. Thank you."
Janine Lynn, Sun 25th April '10
"Goods were delivered promptly and as stated. Goods were exactly as described."
Jane Devlin, Sun 25th April '10
"Good prices and item arrived quicker than expected. Very pleased."
Rachael Pugh, Sun 25th April '10
"Really really good and efficient, I recommend to everybody."
Pedro Tomas, Sun 25th April '10
"I have now ordered 4 of these lovely carafes as they have always been very well received as presents. The two in this order arrived promptly and love the fact that they use a courier who give a 2 hour time window rather than having you wait in all day. Unfortunately a cup in each box was broken but a quick phone call to a friendly young man in customer services meant 2 new ones were sent out in the post and received within 2 working days. Great service and will certainly order from again."
Lisa Fisher, Sat 24th April '10
"I have been dealing with you for some time now and just wanted to say what great service and excellent choice of products you provide. Even when we were in the throws of that dreadful Winter (how did we get through that) you continued to give a fantastic service. Thanks and look forward to many more happy and entertaining purchases. Cheers!"
Steve E, Thu 22nd April '10
"Just what we were after! Thanks."
J FLetcher, Wed 21st April '10
"Site user friendly! Product basic but everything I need for making Cocktails (although a juicer would have been good). Delivery charge to Northern Ireland a bit silly as Northern Ireland is part of the UK but overall happy enough."
drinkstuff says: Many thanks for your comments Maureen. Unfortunately as products going to Northern Ireland require overseas shipping, delivery does cost more. We always try to subsidise delivery costs where possible to offer our customers the best possible prices.
Mrs Maureen Stewart, Wed 21st April '10
"Fast delivery, reasonable price; as described. A pleasure to deal with. Thank you."
Deb French, Tue 20th April '10
"I ordered some Stainless Steel Waiters' trays needed urgently for later in the week. They are great quality, were well packed to avoid damage and delivered, not just on the right day but within a pre-advised 1 hour time slot. Well done to all involved."
Clement Solis, Tue 20th April '10
"Went out their way to help, very helpful, thank you."
Johan Moncur, Tue 20th April '10
"Great service and very good product will certainly buy from you again."
Pearl Robinson, Tue 20th April '10
"Everything went as you said, info first rate."
Peter Smith, Mon 19th April '10
"Very impressed with the service and the communication, not hugely impressed with the dispenser though! It mostly does what it says on the box but it drips from the tap constantly. The keg was cold and I opened and closed the 'new tap' 10 times as advised to help with the seal. I'm aware that it is new and it may take time but I just feel that it shouldn't have to, it should work from new."
drinkstuff says: Thank you for taking the time to leave a comment Paul. We can advise that the way the Chambrer Beer Dispenser is designed it does require resitting of the seal by means of using the tap several times, similar to breaks on a new car. This is a generic property of the product, and while frustrating, is easily resolvable.
Paul, Mon 19th April '10
"Quick delivery."
Elizabeth Dodd, Mon 19th April '10
"Super speed shipping and super products.... the best."
Leonardo Leuci, Mon 19th April '10
"Slightly over packaged, but preferable to it being damage in transit!"
R Gray, Mon 19th April '10
"Everything arrived perfectly and quickly. Definitely gonna order soon. I have my eye on the ice crusher and some tumbler glasses next. Bring on summer and its glorious cocktail."
Venisha, Mon 19th April '10
"Very quick delivery. Only just used product as it was a Barbeque (Grilletto Son of Hibachi) bought as Christmas present. Had a hitch with it, and was dealt with very well. It might be worth advising customers that although it says on box use briquettes, this barby works much better with charcoal. As we found briquets took ages to light and it is supposed to be ready in 10 mins. With charcoal it works perfectly. Would definitely buy from you again, was dealt with very politely when I phoned with lighting problem. I think it was Emma who said to call again if we still had any issues. But all was resolved. Thank you very much. The barby is excellent."
Jane Martin, Mon 19th April '10
"Hi All the buy process ok. Buy, check invoice status, tracking the delivery... Thanks a lot."
Luis Arjona, Mon 19th April '10
"Everything was entirely satisfactory."
John Mclaughlin, Mon 19th April '10

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