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Online since 1998
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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Terms & Conditions
By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"I ordered a Husky beer fridge on Thursday morning which was delivered on Friday afternoon, great service, only the fridge didn't work, very disappointing. I phoned Drinkstuff Monday morning, told the girl who answered my problem, she wanted to put me through to technical, I said it's a fridge, what's so hard to do, you plug it in and set the thermostat, she then had the cheek to say it's under guarantee, call the Husky help line, I told her I just want my money back, I do not buy broken goods. She then agreed to have the fridge picked up. It was picked up on the 15/6 and its now the 23/6 and I haven't heard a word from Drinkstuff. I can't blame the fridge being broken on them, but after sales service is very poor."
drinkstuff says: Thank you for your comments Philip. If our products are covered by a manufacturer warranty then it is always good practice for a customer to explain the issue to them to see if there is a resolution.
We hope you are now satisfied with the refund for your fridge.
Philip Glover, Wed 23rd June '10
"Great service. Goods recieved promptly and in good condition. Good quality products."
Lizzie, Wed 23rd June '10
"brilliant, fast delivery, top company. Many thanks!"
alfred coulthard, Wed 23rd June '10
"The webpage is great, big choice and I found all I needed. Delivery is fast enough. However, there was a delay with one item, which the company forgot to put into the box. Not a big deal, got it few days later."
drinkstuff says: Thank you for your comments. We are sorry for the mistake with your order. We're sorry for an inconvenience caused.
Anna, Tue 22nd June '10
"Order was dispatched quickly with goods packaged with care with lots of protection for contents. Web site very easy to use and I found everything that I need for a cocktail party for my daughter to show her wedding video. Everyone looking forward to this as hen night was cocktail lessons so continuing with theme."
Catherine McLernon, Tue 22nd June '10
"Everything was fab. Quick service. Great product and also a bargain. Very pleased to have found you and will definitely be ordering again."
Jan Bretherton, Tue 22nd June '10
"Great service. Goods arrived promptly in excellent packaging. Will use again."
A James, Tue 22nd June '10
"Very quick service and really pleased with the product."
Carol B, Tue 22nd June '10
"Everything was great from help on phone ordering, delivery on time ad quality of the products except the Rigid Re-usable Pint Tumblers; two of them were cracked and unusable. I think it's because of they way they were packed, all 5 were stacked on top of each other and I can only assume this is what caused two to crack? I wasn't going to mention anything as the tumblers are so cheap, but seeing as you sent me this feedback email request I thought I would let you know."
drinkstuff says: Thank you for your comments Dewi. We sorry that two of your tumblers were broken in transit. Please expect an email shortly regarding this matter.
Dewi Fox, Tue 22nd June '10
"First class service - thank you."
John Pattinson, Mon 21st June '10
"Very pleased with your service it was quick and efficient and very well packed."
Gillian Green, Mon 21st June '10
"Quick response to emails, very helpful, quick delivery, superlative service"
Raj Krishnan, Mon 21st June '10
"Good quality product with very quick delivery."
A Henderspn, Mon 21st June '10
"Thank you your prompt and courteous service."
stevan milson, Mon 21st June '10
"Very good website. Easy to order and prompt delivery."
Roy Chaplin, Mon 21st June '10
"Ordering easy & delivery on time. Excellent service."
K Lamprecht, Mon 21st June '10
"Thanks for the super speedy delivery on my recent 'cocktail bar sign' order. It was a great item and one that made my friend's birthday! We left it quite late to order (disorganised as ever!) and yet the item arrived in plenty of time and well packaged. Thank you!"
Claire Gibbons, Sun 20th June '10
"Am very impressed with your service. I have been in touch with you about the faulty zip and I am waiting for the replacement cover. "
Elizabeth Thomas, Sun 20th June '10
"Excellent service, goods arrived as ordered, in double quick time."
Lorraine Fowler, Sun 20th June '10
"As described, these guys fulfilled their part wonderfully by delivering on time, the goods were nicely and securely packed and the quality of the goods are impeccable. Hope to do business again sometime. "
Ionel Ursu, Sun 20th June '10
"The wine glasses arrived within a few days of ordering. One of the glasses was slightly chipped on the side so I rang customer service who apologised and sent me out a replacement glass within a few days. I was impressed with the level of concern and prompt replacement - thank you, I will definitely use this company for ordering in future and recommend to friends."
Mrs C Pears, Sat 19th June '10
"Wrong item sent first of all, however this was put right after a call to customer service."
drinkstuff says: Thank you for your comments. We are sorry for any inconvenience caused by this error.
Carpenter, Sat 19th June '10
"Simple website to buy from. Delivery was fast and efficient, with notification when the spa was on its way, and access to a tracking site to show where the product was. We even had a phone call before delivery, to say it was on its way. Thank you"
B Turner, Fri 18th June '10
"I was very impressed with the fast and professional service I received. I will recommend to friends and family. Very well priced and packaged. Is a great addition to an avid Jack Daniels Collector! A************ Many Thanks."
Lisa Vallone, Thu 17th June '10
"I was surprised at how fast the Lay Z Spa went up, unfortunately I was given a faulty pump so spent a few hours on the phone sorting it out to see if I could get it working. However the staff I spoke to were very professional and helped me in all ways and a new pump was dispatched straight away. I would recommend the Lay Z Spa to anybody. Already been in a few times and it's great, the best thing I ever bought."
Philip Watt, Thu 17th June '10
"The new design of Spa is great it looks good sounds quieter and we think heats quicker but the zip on lid /cover is a nightmare! Despite being very careful as it was so difficult to zip up or undo after 4 spa sessions ours now won't stay zipped up at all! It seems as though the zip is not big enough for what it is stitched around no matter how little air you inflate the lid with. So we now have a brand new spa with no way of keeping the lid on to heat it up. Watch this space as I have sent my complaint and expect a rapid response from suppliers. I am not a happy bunny....."
drinkstuff says: Thank you for taking the time to leave a comment Tracey. We are sorry to hear that the spa has an issue with the zip. We are of course happy to help resolve this issue for you. We have emailed you advising how we can proceed.
T Lowther, Tue 15th June '10
"Just the one breakage in transit, but nothing horrendous to worry about. Prompt service & good product."
drinkstuff says: Thank you for your comments Ian. You are welcome to contact our customer services team with any glass breakages you have with your orders. See our Terms & Conditions for more information.
Ian Dobbin, Tue 15th June '10
"Good quality products, fast delivery (faster than in Belgium), perfect packaging, at a competitive rate."
Ronald Roch, Tue 15th June '10
"Just like to say the order was placed and processed very efficiently, thank you for a good service."
Susan Marshall, Tue 15th June '10
"Always perfect service. Well packed and prompt. Thanks."
Dave Parkinson, Tue 15th June '10
"Excellent service from Drinkstuff. Very quickly delivered and excellent quality goods... Thanks folks."
Andy, Tue 15th June '10
"Very quick and good value."
Mrs L Fry, Mon 14th June '10
"I was very impressed at the quick and efficient service I received from Drinkstuff.com. I have never experienced such a brilliant system to track your order and know exactly when it was going to arrive! I couldn't believe that I would be given a delivery time within an hour and that it would actually arrive in that time slot!! Brilliant!! Thanks very much, I will definitely order from Drinkstuff.com again."
Emma Howden, Mon 14th June '10
"Delivered bang on time as promised. Think you could teach Amazon a thing or two! Product was extremely well packed."
Ian Wilson, Mon 14th June '10
"The glasses are great, exactly what I 'd been looking for. The price was very reasonable while the packaging, delivery and product quality was really good. I'd happily buy from Drinkstuff again."
Steven Roper, Mon 14th June '10
"Bought the JD Spirit Dispenser for the boyfriend as an extra present he loved it!"
Leia Oatham, Mon 14th June '10
"Great tracking service, Morning delivery on time. Great Service...Highly recomended."
Sam Smeesters, Mon 14th June '10
"Delivery arrangements have been good. First pump I received leaked, badly. Drinkstuff told me to contact Bestway for a replacement, which I did. That pump had some kind of system fault. Drinkstuff persuaded me to accept a further replacement, when I wanted to return the goods. That arrived and, so far, has continued to work satisfactorily. I am satisfied on the basis that Drinkstuff have said they will accept return of the goods and give a full refund if the pump fails within the year. Would have been nice not to have the hassle though!"
Paul Beard, Sun 13th June '10
"Many thanks for speedy delivery at a good price: it was especially good to have some biodegradable options."
Helen Janecek, Thu 10th June '10
"Great supplier! Great prices! Great delivery time!"
Mrs Janice McFarlane, Thu 10th June '10
"I have ordered from this company 5 times now, they have been always polite and punctual!! A pleasure to deal with them!!! I know that if I order and pay they will deliver, on time, simple!!"
Dusty, Wed 9th June '10
"Needed glasses for Pineau des Charentes for a funeral toast. Delivery and quality critical. Arrived next day along with Savoie wine glasses. Excellent quality, value and service."
R J M, Wed 9th June '10
"I bought my pack of 4 Strongbow Glasses for my daughter's boyfriend who is mad about football. I will be giving him the glasses as a surprise to use as he watches the World Cup along with his mates. The service you provided was straight forward with a speedy delivery. Thank you!! I hope to use your site in the future and, will recommend you to all I know. Good Luck!! England!!"
Mrs Pauline Waterhouse, Wed 9th June '10
"I was very satisfied with the speed my order was processed and the quality of the goods that arrived. I have only one issue with the whole process, which is, when the package arrived, possibly due to being bounced around in transit, the blade of the bar knife had gone through the front cover of the book. It was not a major amount of damage but it does spoil the look a little, at least until I've used the kit a lot and the book gets various cocktails spilt over it. Apart from this minor niggle I am very pleased with my purchase and look forward to developing my new mixology skills."
drinkstuff says: We're sorry that you had this issue with your order Andy. You are welcome to contact our customer services team with any issues such as this regarding your order. Please see our Terms & Conditions page for more information.
Andy Dickinson, Wed 9th June '10
"Prompt delivery, item as described, well packed to prevent breakage."
Mike Richards, Wed 9th June '10
"I think this is a fantastic site with a fantastic range of products, I just wish I could buy more of them. I have purchased the Lay Z Spa kits - filters and strips etc. on a regular basis and the whole service right through from ordering to delivery is great. The products are great also. So, 5*'s from me, Thank you."
Stacey Britton, Wed 9th June '10
"Great service, really happy with product- nice and shiny, good for a party."
Greg, Tue 8th June '10
"I ordered my stuff and had it within 3 days, had a small problem with the order but I just rang up and explained and they sorted it straight away so thank you for that. I would recommend this site to all, fair prices compared to other sites and such an array of fab glasses and lots of other great stuff. If you're having a party this is the place to buy from."
Carrie Moloney, Tue 8th June '10
"Great service and quick. Only got 9 Fuzzy Animals instead of 10 but it was cool. Thanks, will use you again."
drinkstuff says: Many thanks for your comments Veronica. For future reference, you are welcome to contact our customer services team with any issues you have with your order.
Veronica Kelly, Tue 8th June '10
"Thanks for an excellent service, I love my Islande shot glasses & will recommend you to my friends."
Faaiza Ashar, Mon 7th June '10
"First class service, order procedure straight forward, confirmation given with delivery date. Dispatched and received within two days of placing order."
Nigel Horne, Mon 7th June '10
"Very good service, delivered on time, very good on the phone."
Greg Archer, Mon 7th June '10
"The product was a birthday present for my husband - and has gone done a treat! The delivery arrangements could not be faulted - very speedy. I have never yet been able to be given a time slot for delivery - it was 100% accurate and very much appreciated. Many thanks!"
Margaret Short, Mon 7th June '10
"I ordered two of the smallest size cafetieres and they were delivered very quickly. They are ideal when you just want to have a mug of real coffee but don't want the hassle of using a filter machine. One jug provides one large mug of coffee. They look very good and are easily cleaned. I am delighted that I bought them."
Rosemary Whyte, Sun 6th June '10
"Everything arrived as ordered. Easy to use website and speedy delivery. Can't fault it."
Janet Browning, Fri 4th June '10
"Very prompt service, and the wine racks are exactly what we wanted."
Martin Lamb, Mon 24th May '10
"Very good stuff!"
Rodrigo Silva, Sun 23rd May '10
"First class service, fast and just as ordered."
Stu Boyd, Sun 23rd May '10
"Good, fast."
Bollen, Sun 23rd May '10
"Goods ordered were of good quality and well priced, very fast delivery and as described online. Overall an excellent service."
Carl Holman, Sat 22nd May '10
"Very pleased, speedy delivery & just as expected."
Sara Hancy, Sat 22nd May '10
"Just what I ordered, came fast. And by Royal Mail, which knows how to deliver when I'm not there."
Marian Hobson, Sat 22nd May '10
"Super fast to deal with! Hope to do so again, Many many thanks."
Patrick Hayes, Sat 22nd May '10
"I must thank you for keeping me informed regularly on delivery of my Retro Slush Machine. It didn't arrive at your warehouse when it should have, but the fact that you kept me informed and sent it immediately on receipt showed good customer service."
Rae, Sat 22nd May '10
"Ran out of Lay Z Spa filters with a BBQ party the next day, you were awesome, super fast delivery and well impressed. Will use again for sure. The BBQ wouldn't have been the same blast if it wasn't for you. AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!"
Chris, Thu 20th May '10
"My order was delivered to the address specified but did not have my name on it. Instead it only had my contact phone number which resulted in the post room at the delivery address refusing delivery as per their standard operating procedure. We eventually worked out what had happened so we were able to rearrange delivery the following day before it had been sent back to you."
drinkstuff says: Many thanks for your comments Richard, and thank you for bringing this to our attention. We have now found a small issue in our label printers when a long company name is included in the address. We are currently resolving this problem.
Richard Nicholson, Thu 20th May '10
"All of my questions were answered promptly and accurately and my ice bucket arrived in the time specified. Very Impressed!"
Katie Ellis, Thu 20th May '10
"As always, a superb service. Thank you for your prompt delivery."
Nick, Tue 18th May '10
"I am fully satisfied with my two jugs (one Elia Deluxe Shatterproof Thermal Jug and one Elia Deluxe Infuser Jug). Thank you and best regards."
Dimitry de Loeper, Tue 18th May '10
"Very quick expedition, well packed, good site, nice prices."
Greg, Tue 18th May '10
"Spa filters were ordered and delivered very prompt, would use again, thank you."
Mrs D Cox, Mon 17th May '10
"Could not believe how quick I got my order. Order placed Bank Holiday Monday. Received on the Wednesday. Great Service and prices."
Mark Berkeley, Mon 17th May '10
"Found products I wanted, ordered online, received very quickly. Correct products, fast service. Job well done."
Howard Duxbury, Mon 17th May '10
"Order was dealt with efficiently, was packed well, arrived quickly. Thank you."
Linda Rickford, Mon 17th May '10
"A perfect transaction and service. I asked for certain things to be done regarding postage and everything was done perfectly. Thanks again for a trouble free experience :-)"
David Hart, Mon 17th May '10
"Super fast delivery."
Leanne Wilson, Sun 16th May '10
"Good website, efficient service/response etc. Quick delivery and excellent packing. Product exactly what we wanted. If we were a pub etc. we would use you all the time. Regret only have need for the 4 glasses you supplied."
Naomi Gilchrist, Sun 16th May '10
"I ordered two bar stools, one was faulty, within a few days I received a replacement, without having to return the faulty one. Standard delivery very fast, excellent customer service. Love the stools, they look fab in my apartment. Would highly recommend. Thank you Drinkstuff!"
Jackie Taylor, Sun 16th May '10
"Thank you so much, I know it was a bank holiday when I put my order through but I still received them straight after, they were well packaged so no breakages. My other half was pleased as the barmaid broke his glass and he couldn't get one from anywhere so he was happy. His old glass apparently just fell to bits in her hands. I would definitely shop with you again."
Mrs. L. Bellingham, Sun 16th May '10
"Really pleased with the product and the service was great - delivered in good time. Thank you!"
Angela Jones, Thu 13th May '10
"Good service and fast delivery. Delivery costs are bit expensive..."
drinkstuff says: Many thanks for your comments Luciana. We subsidise all our delivery costs to offer our customers the best possible prices for all delivery options.
Luciana, Wed 12th May '10
"The service given was very efficient and the glasses I bought are beautiful!!! Excellent service."
Lynsey Best, Tue 11th May '10
"I am very impressed with the Lay Z Spa. It is great fun for all the family and very easy to use. I am also impressed at how efficient your company was in despatching this item to me. I would definitely recommend the product and would buy from your company again. Well done!"
Darren Costello, Mon 10th May '10
"Hi, very good and fast service. Was amazed by how quick they delivered. The items were exactly how I hoped. I'll definitely buy form here again. And I can give them high recommendations. Regards Rikke"
Rikke, Mon 10th May '10
"Very good price, speedy response and quick delivery."
Billy Pitt, Mon 10th May '10
"Very quick delivery. I ordered one case of 100 glasses but received 1 pack of 5 instead, but I called as soon as item was received and the staff were extremely helpful and apologetic. The order was rectified immediately and the correct number were delivered the next day. Therefore, no problems and will definitely shop with Drinkstuff again."
Lorraine Bonner, Mon 10th May '10
"I was very impressed with the delivery service. My order was given a delivery time slot and arrived on time the next day."
Ms. K. Fyfe, Mon 10th May '10
"Excellent service and delivery, quicker than we thought it would be seeing as we did not take up urgent delivery. Keep up the service and we will use you again when required. Thank you."
R Spackman, Sun 9th May '10
"Excellent product and very quick delivery. Postage a little excessive for the weight of the product but overall very pleased."
Chris Billington, Sun 9th May '10
"Really fast delivery, goods exactly as ordered, helped the party go with a bang!"
Julie Bacon, Sun 9th May '10
"I am writing this feedback just because you sent me e-mail with request my opinion. I am really disappointed, because product which received is damaged, and looks differently than on your website. I have thought about return, but it's not the point to contend, too many thinks to do with that, finally there are just 15 pounds... At least delivery was fine."
drinkstuff says: We're sorry that you've had problems with your order Paulina. You are more than welcome to discuss any issues you have with our customer services team. We allow a 3 working day window for customers to report any damaged items.
Paulina, Sun 9th May '10
"Great service, quick delivery, good quality at an excellent price. I will certainly shop with Drinkstuff again."
Jeremy Smith, Sun 9th May '10
"Can't fault them, top service!"
AJM Plumbing & Heating Ltd, Sat 8th May '10
"Hi, Drinkstuff is very pro company, shipping is very fast, any bad comments on the stuff. All is pleasure with this company when you have to order. Thanks and keep going on this good work. Kind regards."
Greg, Thu 6th May '10
"Have had a great experience and will be back again. Staff are extremely professional, helpful and polite and respond promptly to enquiries. I will recommend the service to others. Drinkstuff was recommended to me (word of mouth) and I can see why."
Tesse Akpeki, Thu 6th May '10
"Nice product, good price, quick delivery - what more can you ask?"
D Wood, Tue 4th May '10
"Great product and lots of fun. Delivery was very quick. Very happy with the Lay Z Spa."
Lee Davies, Tue 4th May '10
"The order arrived at work on the day it was supposed to and was really well wrapped. I love the champagne coupes and the bucket looked better in real life. Thank you."
Julie, Mon 3rd May '10
"I loved the shot glasses, a little bit different and perfect for the hen do we needed them for as we personalised them. Have already recommended you to at least two people who are organising hen nights and seen the glasses to do the same thing!"
Naomi Lee, Mon 3rd May '10
"Thanks again for the speedy delivery of my coffee pot. Very pleased with it. I've tried it out and it works perfect, keeping my coffee hot up to 5 hours. Well pleased and great value for money. Thanks again, John Croft."
John Croft, Mon 3rd May '10

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