Drinkstuff.com - Keeping You Entertained

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Established in 1977
Unfortunately, due to a technical fault, our
telephone lines are currently unavailable.
Established in 1977
01763 264 280
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Quick delivery and very well packaged."
J.Stephenson, Tue 23rd August '11
"Very pleased with fast service and items. Will deal with again. Many thanks."
Andrew Davis, Mon 22nd August '11
"Excellent service, and excellent products! I could not have asked for better service and the delivery was exacty as stated. I will definately use Drinkstuff in the future."
Andy Bennison, Mon 22nd August '11
"Really pleased with the ice bags. It saves all that running back to the fridge as I haven't room for standard coolers."
Tee Daniells, Mon 22nd August '11
"I live in Norway so before I go to England to visit my parents I order from Drinkstuff. I order lots of bit and pieces that fit in my suitcase so I can take back with me. I have always been pleased and the delivery is always quick. I recommend drinstuff.com to all my friends."
Luke thurgood, Mon 22nd August '11
"Perfect product ,fast delivery ,great price!!! "
Joanna Kwiatkowska, Mon 22nd August '11
"I ordered 16 miscellaneous cocktail glasses and a shaker set as a gift for a friend. The package arrived on time and although I opened it to check that the contents were OK, I was so impressed by the quantity and volume of packaging that I simply sealed it back up. The box is being shipped abroad soon and I feel very confident that it will arrive with all glassware entirely intact."
Sinead O'Sullivan, Mon 22nd August '11
"Excellent service. Reasonable prices and quick delivery."
Ms Kerry Jackson, Mon 22nd August '11
"An excellent fast service. A pleasure to do business with. I will use your company again."
Andrew Hamilton, Mon 22nd August '11
"Fast service, excellent product."
Peter Welford, Sun 21st August '11
"Reasonably priced and decent size with drip tray insert. Keeps ice cool and solid for hours."
Maeve, Sun 21st August '11
"Excellent service, very fast and very well priced. Will be using Drinkstuff again almost certainly."
Ashley Fisher, Sat 20th August '11
"I ordered some glasses. It was worth the money as the glasses look great and are perfect!!"
Lydia, Sat 20th August '11
"Will definitely return for any drink related product."
Edward Synge, Sat 20th August '11
"The delivery was faster than expected and the item was exactly what I wanted."
Marilyn Wingrove, Thu 18th August '11
"I had a few problems at the start but was dealt with well and very quickly. Good service."
Mary Whelan, Wed 17th August '11
"Thank you for a prompt dispatch. It was delivered to my place of work, not something I've done before but will definitely do again. They were well packaged and were exactly what I wanted. Thank you very much."
caroline hodgson, Wed 17th August '11
"Excellent service, delivery as promised and products are very good. Would use this company again for our next beer festival"
Phil Page, Wed 17th August '11
"These beer bags are exactly what we wanted to put beer on the tables in a nice arrangement at my daughters wedding. Crystal clear and practical, very nice. Fast and efficient service and a quality product at a very reasonable price. I will definitely use this company again."
Colin, Wed 17th August '11
"Fantastic service, ordered 4 stools and they were delivered in less than 24 hours, absolutely amazed and very impressed. Excellent service, shame I can not order everything through them."
Susan Skinner, Wed 17th August '11
"My glasses arrived intact despite plastic 'airbag' padding only on top and at sides. The 2 boxes of 6 were unprotected below and at the other side(s) except for their own boxes which are simply thin cardboard (with dividers inside). Maybe this always works but there is a lot of handling involved from pick up to depot onward depot and then as I missed the driver, unload from that van to our local depot where I collected. As I said all in good condition so constructive criticism only. Thanks."
drinkstuff says: Thank you for your feedback Eric. We apologise that there was no packaging underneath the glasses but we are pleased to hear that they got to you in one piece. We have passed this information on to our warehouse manager who will provide further training to eradicate this happening again.
Eric Moreland, Wed 17th August '11
"Very fast, very efficient service. Everything in stock and very well packaged. Will definitely use again. Thanks!"
Mrs Lyn Thorpe, Tue 16th August '11
"Very good service. Could not complain. I ordered late one day and they arrived the next. I will use them again."
Colin Brown, Tue 16th August '11
"Very good and fast delivery."
David, Tue 16th August '11
"Completely satisfied with the optic and holder I purchased. Delivery was good, price was good. I'm happy."
Alison McFadyen, Tue 16th August '11
"Very quick delivery."
Albert Stevenson, Tue 16th August '11
"Quick delivery and a great service, will definitely use again."
Lucy, Tue 16th August '11
"I have looked for the slim glasses I wanted in all the shops in Newcastle and was unable to find them. When our son was home he went on the internet and found that your firm could supply them. We ordered them and they were delivered within 48 hours which I thought was excellent service. I am thoroughly delighted with the glasses which I was unable to find anywhere in this region."
Carol Walton, Tue 16th August '11
"This order wasn't without its problems. Firstly the packaging of some of the 'small parts' meant that the spouts were jammed in one of the connecting tubes to the fountain. However, one phone call to your company resulted in prompt action - I had a return phone call within 30 minutes and a new set of the appropriate parts were posted out to me 1st class. On receiving these parts the cocktail fountains was then 'built' but when switched on did not work! The liquid would just not go up the tube and around the fountain. Waited patiently over the weekend and 1st thing Monday morning rang your company again - we wanted the fountain for the forthcoming Saturday for my daughter's 21st - and once again, with prompt service a new 'base' for the fountain was sent Special Delivery which arrived the next day. This time it worked - thankfully! During this process which could have become rather tiresome and frustrating I dealt with a girl called Sophie who was 1st class in her approach to me as a customer and I would like to make a special mention as to how helpful and understanding she was with regard to this order. I will send her a separate e-mail direct to thank her - it is rare in this day and age to have such good customer service, so my thanks to her."
Mrs J Nutter, Tue 16th August '11
"Great company, great service. Will definitely use again!"
Emma Clark, Tue 16th August '11
"Very nice/durable glasses for an Irish coffee. They were despatched very quickly too."
Niall Higgins, Mon 15th August '11
"Good communication from this company and always fast delivery of goods."
H Stevens, Mon 15th August '11
"I ordered a no. of different items and they are all very good quality. My order was shipped very quickly and I am very pleased with everything I purchased."
Jim Murphy, Mon 15th August '11
"Great communication when asking clarifying questions, thanks. Very quick delivery once order was placed."
Jackie Skinner, Mon 15th August '11
"Ordered poker card guard, which arrived in 3 days. Great product, however it was supposed to come in a presentation box. As it was a present I contacted to see where the box was. No fus at all, apologised for the mistake and sent out straight away, arrived in 2 days. Although missed from 1st delivery, great service as usual. Anyone can have a mishap, it's the rectifying that separates service from great service."
Richard Hardy, Mon 15th August '11
"Excellent: Efficient and fast service. All packed very well and good quality. Have just ordered another 2 bar stools to go with the 6 we already have from you. Would definitely recommend you."
Karen Grubb, Mon 15th August '11
"Always a pleasure do business with this company. Great products at very competitive prices. They always deliver quickly."
Jackii Roberts, Mon 15th August '11
"Excellent service and product. Thank you."
Eric Gabriel, Mon 15th August '11
"Thank you for your fast service. You did what you said."
George Mckie, Mon 15th August '11
"Ordered online, package delivered within a couple of days no hassle and all went very smooth. Very good service and products will definately use again."
G. McKie, Mon 15th August '11
"Delivered rapidly & was the cheapest I could find on the internet. "
Ian Cardwell, Mon 15th August '11
"Fast delivery, nice people and good quality. Problem with one chair but sorted straight away with no questions. Made a good change to deal with a company like this."
Frank Hazell, Mon 15th August '11
"I have ordered twice from this company, however the second time there was an error with the quantity delivered. The company was quick to resolve the problem and the rest of the order arrived without delay. I would be happy to recommend "Drinkstuff" to anyone looking to buy what they offer. Also the delivery charges, as I live in France, were extremely good."
Catriona Holmes, Sun 14th August '11
"Goods just as described and reasonable price. Order was received promptly, but with one item missing. However item sent very quickly once I rang to inform of the shortage."
Ms J Potts, Sat 13th August '11
"Really pleased with my order from drinkstuff. Fast professional web purchase. Amazing range of products at discount prices."
Lou, Sat 13th August '11
"Super easy to order online and box arrived next day in time for the party. I had to return one item as smaller than expected and this was dealt with promptly - definitely recommend these guys."
David, Thu 11th August '11
"Very happy with the glasses that we bought. They were well packaged and were all perfect when we opened up the box."
Amanda, Thu 11th August '11
"Prompt delivery well packaged"
James Stephenson, Thu 11th August '11
"Arrived in good order and very fast delivery"
Alex Goudie, Wed 10th August '11
"We were in a hurry for a novelty apron and luckily stumbled across this site that did next day delivery at a reasonable price and the order was taken quite late in the afternoon. Updates were constantly sent, we could track the item and it arrived within the estimated time. Thank you :-)"
Rebecca Reeves, Wed 10th August '11
"Only a small order (1 glass!) but we got great information throughout, quick delivery and excellent packaging to protect the glass."
Dave, Tue 9th August '11
"First time using your company and very pleased with the purchase. The description was spot-on, order confirmation and delivery date were provided very shortly afterwards and the items (glassware) arrived intact and very well packaged. Will use drinkstuff again."
Doreen Moran, Tue 9th August '11
"I recently had a minor problem with an ice crusher I purchased and after contacting customer services via email, in no time at all we had a responce and without any hesitation a replacement item was posted and received the next day. I call that excellent customer service and was more than expected but greatly appreciated!"
A V Kennea, Tue 9th August '11
"Very quick delivery and the barbeque is exactly as described."
Chris, Tue 9th August '11
"Pleased with purchse, wanted it for saturday night, good fun and good price."
Jackie Milner, Tue 9th August '11
"Excellent and very quick service along with keen prices and an easy to use website."
Richard Warman, Mon 8th August '11
"From start to finish an excellent firm to deal with. Easy to use website, all relevant information given on product and easy ordering. Competitive pricing and quick delivery with a 1 hour time slot given on day of delivery. Item well packed."
Julie Ratledge, Mon 8th August '11
"I received my order very promptly. I am very pleased with the product."
Mrs J Wheeler, Mon 8th August '11
"This is the kind of shop where I can find those odd, funny things that I cannot find in shops in this country (The Netherlands). Keep being fun!"
Juan María Carranza, Mon 8th August '11
"Ordered on a Monday delivered the next day...can't get better than that... Excellent service and just what I wanted...Thank you."
Colin Gowland, Mon 8th August '11
"What a great surprise to get the barstools I was looking for from Drinkstuff at a greatly reduced price from some of the major stores. Quick delivery and when we phoned looking for a missing screw we received a pack in the next days post. Would definately recommend using this company."
Linda Hamilton, Sun 7th August '11
"The response service and help from customer services was brilliant."
Paula Conway, Sun 7th August '11
"Couldn't be more satisfied. They were exactly what I wanted, the price was almost 1/2 of the nearest, cheapest, competitor; and I wouldn't have got them any quicker unless I went down to the store in person and forked over cold hard cash!! Next time I'm after glasswear, kitchenwear or the like, I know were I'll be looking."
Quentin Howarth, Sun 7th August '11
"Timely and efficient dispatch. Good product - exactly what I was looking for. Thank you!"
HRE, Sun 7th August '11
"Just as described. Quick delivery."
Adrian Goddard, Sun 7th August '11
"Ordered an Emporer bar which was delivered in a damaged condition. The customer services were VERY helpful and dispatched a replacement very quickly. The second item was delivered with a slightly damaged corner which we felt did not justify a full complaint as it sits out of sight from where the bar is positioned. We would recommend that Drinkstuff re evaluate their packing procedures and advise courier companies of the fragility of the goods so that future customers do not receive items in the same condition as we have experienced. I will have no hesitation in placing future orders with the company, as they have provided customer services far beyond any other companies I have dealt with in the past. "
Kevin Patterson-Jones, Sat 6th August '11
"Ordered an Emporer bar which was delivered in a damaged condition. The customer services were VERY helpful and dispatched a replacement very quickly. The second item was delivered with a slightly damaged corner which we felt did not justify a full complaint as it sits out of sight from where the bar is positioned. We would recommend that Drinkstuff re evaluate their packing procedures and advise courier companies of the fragility of the goods so that future customers do not receive items in the same condition as we have experienced. I will have no hesitation in placing future orders with the company, as they have provided customer services far beyond any other companies I have dealt with in the past. "
Kevin Patterson-Jones, Sat 6th August '11
"A good transaction."
Jon Petch, Sat 6th August '11
"Product as expect and quick delivery. Postage on the high side."
Tom Gunn, Sat 6th August '11
"The website is very informative and easy to use. The products I ordered were top quality, well-packaged and received extremely quickly by post. Thank you."
Helen Maguire, Sat 6th August '11
"Good choice and at a great price, items arrived promptly and not broken."
Christine Lowrey, Sat 6th August '11
"The service provided and goods delivered were perfect for our requirements."
Steve Mabbutt, Sat 6th August '11
"I ordered a batch of pint glasses and wine glasses. There were some breakages in transit, but these were replaced. Very happy with my order."
Richard, Fri 5th August '11
"fantastic..........looks brilliant...thank you so much..our bar looks wonderful everyone loves it even the cat..."
Jackie Woodall, Thu 4th August '11
"Very pleased with delivery and product."
Lynette Booth, Thu 4th August '11
"The barbecue I ordered had a issue with one of the grills. Drinkstuff staff were apologetic & dispatched a replacement part with 1 day delivery - PERFECT !!"
David Simmons, Thu 4th August '11
"Great value and top quality item. Super fast delivery and superb packaging. Do not hesitate to order from Drinkstuff."
Alan Anderson, Wed 3rd August '11
"I was very pleased with the price and the quality of these glasses, I intend to use them with coloured sand and led tea lights for table centre pieces at my wedding, they look lovely :)"
Mrs L Deans, Wed 3rd August '11
"Great prices and service. Will use again."
Nav Raman, Wed 3rd August '11
"The glasses were everything we hoped for, they arrived promptly and well packaged all at a reasonable price. We had a wedding last Saturday and the local farmer kindly lent us the use of his field so we didn't want to use glass glasses after the reception meal in case any glass pieces were left in the grass. Your plastic drinkware was just what we wanted."
Sylvia Wallen, Wed 3rd August '11
"Excellent service, will use all the time now."
Jill Fensome, Wed 3rd August '11
"I rang Drinkstuff to ask about their aluminium boxes of poker chips to see if it would be possible to use them for our charities new 100s club draw. The man I spoke to was so helpful, referring me to the box of chips that they had on special offer, which saved our charity money. The chips arrived within days and they are perfect for writing the numbers on and putting in a bag for the draw. Considering we spent such a small amount I was over the moon with the quality of the product and the service provided. Thankyou"
Bexley Mencap, Wed 3rd August '11
"I ordered some sparklers, it says burn for at least 10 second. I only seen 5 second and it was all finished! I can live with that, delivery and price were good and i purchased them on offer."
Amin, Wed 3rd August '11
"I'm always intrigued to find out what a new internet shop is going to be like. I was pleasantly surprised by everything about the order, from the price, through to unpacking all my new goodies."
Michael Joyce, Tue 2nd August '11
"Very impressed with the overall service."
Sean Knott, Tue 2nd August '11
"Great service, great price, and prompt delivery many thanks."
Maureen Keeble, Tue 2nd August '11
"Initial order was delivered incorrectly - wrong items delivered but to your credit this was rectified immediately and free of charge."
Paul Boden, Tue 2nd August '11
"We ordered a Link Neon sign, when the letters arrived there was a mix up with the letters. After three attemps and the excellent service from Laura Thomson our sign was finally able to be used for the surprise party we had planned. Would certainly recommend your site to others. "
Mrs J A Wall, Mon 1st August '11
"Very pleased with my order and the service. Everything was as expected and delivery was quick, I would definitely recommend Drinkstuff."
Susan Snow, Mon 1st August '11
"Ordered some pasta bowls on the Tuesday afternoon, and they arrived Thursday morning. Very fast dispatch. Very good quality bowls. Bargain price. Very well packed, so arrived safely. Will definiteley use again."
Darren Stent, Mon 1st August '11
"Excellent Experience!"
Simone Kilshaw, Mon 1st August '11
"The glasses arrived quickly when they said they would, one glass was broken. A quick phone call and the replacement arrived the next day first class post. An excellent service, many thanks."
George Hume, Mon 1st August '11
"This arrived very quickly. Product is of good quality and good size."
Helen Jones, Sun 31st July '11
"Very efficient customer service and products as seen on site."
Susan Cooper, Sun 31st July '11
"Excellent service and very good product."
Neil Anderson, Sun 31st July '11
"Excellent communication, kept well informed of order status, excellent product at a great price. Thank you."
Steven Hunt, Sun 31st July '11
"I bought a Guinness fridge from Drinkstuff, not only were they the cheapest but the delivery was superfast and it was well packed in another crate to avoid damage. Emails confirmed every step, very professional. Big thanks guys, am loving that cool Guinness in my conservatory."
Karl Scott, Sun 31st July '11
"Good service - speedy delivery. Product was well packaged."
Jason hails, Sat 30th July '11
"Goods ordered arrived promptly. Will use again."
Penny Wood, Sat 30th July '11
"Everything was perfect. Shipment was fast and the item was very well packaged."
Roberto Barbieri, Thu 28th July '11

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