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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Cocktail set was delivered quicker than we expected and everything in is was top brilliant quality. Didn't expect the bar book to be as big as it was which again is a big bonus. Plenty of cocktails to have a go at!!"
Hannah, Sun 12th December '10
"Super service, fast delivery, glasses just as described on web site. Would definitely use this service again."
Mrs Stewart, Sun 12th December '10
"Really pleased with product - quick delivery despite the snow! - Thank you."
Melanie Price, Sun 12th December '10
"Excellent communication, fast delivery, good product. My only gripe was that I felt the postage charge was high!"
drinkstuff says: Many thanks for your comments Debbie. We're sorry that you thought our postage charges were too high - we subsidise our delivery prices so that our customers receive the best service possible.
Debbie Curnow, Sun 12th December '10
"Good service and good products."
John, Sun 12th December '10
"Item arrived quicker than I expected and was well packaged. Would definitely buy again!"
Amy, Sat 11th December '10
"Thank you very much for your order, it was dealt with quickly and efficiently, the mistake in sending out four tankards instead of 36 was rectified quickly and easily, however as four tankards had been removed from the large box on the second delivery two arrived chipped. We had enough for our requirements but I would advise if this happened again and you have to remove products from a fully packed box some care is put into the repacking."
drinkstuff says: Many thanks for your comments Gary, we have passed this on to our warehouse team. Please see our recent email regarding your order.
Gary Burgess, Fri 10th December '10
"Thanks very much for the quick despatch of the Brandy Warmers. The presentation boxes are really good, they will make fantastic Xmas presents. I already have one of your warmers which I use on a regular basis. Thanks"
Ken Wyeth, Thu 9th December '10
"Delivery was very quick and the product was packaged very well. I ordered the brandy warmers for my boyfriend and they come in lovely presentation walnut coloured wooden boxes, which are of very good quality. I hope he likes them!!!"
Charlie Walmsley, Thu 9th December '10
"Absolutely fantastic: the delivery service (including the email estimating a time of delivery- which was spot on!!) was brilliant. The products were great, exactly as specified and I couldn't find better value elsewhere on the web. Can't recommend highly enough."
Paul, Thu 9th December '10
"Items were dispatched speedily and were exactly as they appeared on the site - very good service!"
D Bajwa, Wed 8th December '10
"Excellent and prompt service."
Peter Sachser, Wed 8th December '10
"My order was delivered on time, and was exactly what I'd expected from the description on the site."
Josie, Wed 8th December '10
"Excellent service, very happy with the products in which I received. Havent looked at the gift yet as it's been wrapped ready for xmas."
debbie cutler, Wed 8th December '10
"My order was made without fuss, no shoe size required lol. My order arrived very quickly and in good order. I have been looking everywhere for a cherry pipper. I by chance happened upon your website and to my delight you had one. Its like a little person and makes me laugh every time I use it. Brilliant - thank you."
Sue Blackmore, Wed 8th December '10
"I have used Drinkstuff on numerous occasions and have always had a very speedy delivery, any problems have always been dealt with very quickly and to my satisfaction (not that there have been many problems!!)"
Carolyn Campbell, Tue 7th December '10
"Excellent service, very happy with the products in which I received."
Elaine Reilly, Tue 7th December '10
"The bar stool arrived very promptly but after checking there was no instructions how to get the bar stool to different heights this was the reason I was willing to pay £60 for a gas bar stool. I had to get my handyman to investigate why this was not working once built, it appeared a piece of plastic had to be removed but this was not an easy task. More on how to do this would had been very helpful."
drinkstuff says: Sorry that you had this issue with your stool Suzanne. We have passed on your comments to the manufacturer to get this printed on the instructions. If you ever have any problems like this in the future, you are welcome to give us a call and our bar stool experts will happily help you.
Suzanne, Tue 7th December '10
"I bought a cocktail gift set from you, it was just what I was looking for, good value for money, good quality and excellent delivery! Thanks."
L Carter, Tue 7th December '10
"Splendid service, very rapid and at a reasonable charge for P&P. Goods exactly as described, cocktail picks much admired by guests!"
David Collingwood, Tue 7th December '10
"Excellent service, value, and quality of product."
David J O Gill, Tue 7th December '10
"I ordered the cocktail equipment online for next day delivery and it came on time, in perfect condition and was very good quality. I would recommend you to a friend and would certainly buy from you in the future. Keep up the good work!"
Deborah Tesseyman, Mon 6th December '10
"In my bar starter set there was a Spirit/jade Measure there were missing, and I really don't think that is near to acceptable for that a big as you are."
drinkstuff says: Sorry that we missed out the measure Jakob. We acted immediately to rectify this, and we hope you are now satisfied with the measure we sent out to you last week.
Jakob Illerup, Mon 6th December '10
"Massive wine glass - very happy as a gift for a friend who loves Cougar Town (Jules has a massive wine glass)!"
Sara Cooke, Mon 6th December '10
"Just to say a huge thank you for such fantastic service. The delivery was to an address where we were working in Swansea and in a very difficult lane which was hard to access. The delivery man was great he found a back door down the side of the house and used this to bring in the order. Great service from a great company and will definitely use again."
Jackie Lloyd, Mon 6th December '10
"I ordered some of the neon lights (create your own) to give to my brother for Christmas. After putting it all together I noticed that the letter E didn't work. I emailed Drinkstuff's customer service team and they arranged a replacement which worked fine. Although the order didn't work at first (sometimes this happens), Drinkstuff were fantastic in putting it right hence the 5 stars. The replacement was promptly sent."
Nathan Sudbury, Mon 6th December '10
"I placed the order on the Saturday 27th of November and despite the bad weather my order was delivered Sunday 5th December, 1st class service, thank you."
Mr Paul Coult, Mon 6th December '10
"Cannot leave true feedback other than both received quickly and in condition as advertised as they are both Christmas presents."
Mrs J Hubbard, Sun 5th December '10
"I ordered three of the same item, but only one arrived. I telephoned customer services and the problem was sorted out immediately by a really helpful lady. Within a couple of days the remainder of the order was here on my doorstep. I will definitely use the site again."
Gill Stenton, Sun 5th December '10
"Very nice wine glasses however the champagne flutes a bit small..."
drinkstuff says: Sorry that you were disappointed with the size of your champagne flutes Marco, all dimensions are included on the product page.
Marco Poiret, Sat 4th December '10
"Delivery was amazing, my French friend was very impressed, only three days. Only negative thing, postage was expensive, would use more if cheaper. Quality of goods, excellent for the price."
drinkstuff says: Thank you for your comments Susan. We're sorry that you were disappointed with our postage charges, we subsidise our European shipping prices wherever possible to bring our customers the best possible prices.
Susan Gregory, Sat 4th December '10
"I bought the 12 Gauge Shot Glasses as a birthday gift for my big brother. He liked them so I'm happy! Really good value for money."
Jo Pape, Sat 4th December '10
"Just what I wanted, and very quickly delivered! Brilliant!"
Helen Taylor, Fri 3rd December '10
"The item I have purchased is a Christmas present, so I can't really comment on how good the product is, although I can say that the picture does it no justice... its a lot nicer than I thought and looks a lot more expensive than it was! Delivery was brilliant and arrived in 3 days..."
Danielle, Thu 2nd December '10
"Fast delivery good products."
G Moore, Thu 2nd December '10
"The website was extremely easy to use. The item I purchased was extremely fragile but was well packaged and was delivered very quickly. It was an excellent price and I hope will be well received at Christmas. Very happy customer."
Alison Axelson, Thu 2nd December '10
"My partner and I love making cocktails and entertaining friends and love the items for sale. The products are very high quality and well packaged. Delivery is always fast and easy. I have ordered products on 2 occasions and have been very happy and would use site again."
Helen Cox, Wed 1st December '10
"I had some issues with the product, which I think were probably down to the original manufacturer rather than Drinkstuff, but it was sorted very quickly, and the correspondence was prompt and polite. Couldn't be happier."
Ben Thorp, Wed 1st December '10
"Delivery was fast - product was pristine - we are very pleased."
Shenfeld, Tue 30th November '10
"Items were dispatched quickly and you e-mailed to keep me up to date with how my order was going. Would recommend you and will use you again."
Alison, Tue 30th November '10
"We have ordered from your shop before and we have been really happy with the items and the costs. We would continue to use you for our playing cards as you are the best in the market for 100% plastic cards, plus we would use you in general also as we have been happy with the service and communication."
Samantha Lucas, Tue 30th November '10
"I found this company very efficient, friendly and co-operative. They were very fast at solving any problem with the goods I ordered and their Customer Service was Excellent. Their Delivery service was second to none and I would highly recommend them."
Julie Kirwan, Mon 29th November '10
"They were just what I wanted. In perfect condition. Shipping very fast. Many thanks, have recommended u 2 my friends. Happy Xmas."
John Chapman, Mon 29th November '10
"Excellent ordering and super fast delivery. We haven't used our Lay Z Spa yet as it is a Christmas present - so will comment when we have."
Wendy, Mon 29th November '10
"I found exactly what I was looking for - a present for son-in-law. The glasses were delivered promptly, were well packed and very good value for money."
Paul Styles, Mon 29th November '10
"Arrived very quickly. Son happy with the BBQ novelty condiment set. On seeing it I think it overpriced."
drinkstuff says: Sorry that you were disappointed with the price of the Picnic Condiment Set, Kath. We constantly monitor our prices to ensure the best possible service to our customers.
Kath, Sun 28th November '10
"I was very satisfied with your service and the quality of the Ice Bag products which I bought from your website. Thanks."
Anna Vickers, Sun 28th November '10
"The order section online was very easy to follow and efficient. The follow up email to inform me that you received my request and when it would be delivered was brilliant. Especially the one informing me on what day and at what time - many thanks - and the product (portable ice maker) is brilliant."
Margaret Dawson, Fri 26th November '10
"Excellent service, quick delivery and great goods. Would recommend to anyone wanting this kind of stuff, my newly built bar is now complete. Thank you very much, will be straight back to you should I need anything else."
Lorraine Eales, Thu 25th November '10
"Received a large order which had 2 items broken, telephoned Drinkstuff and 2 replacements were sent out straight away and received the following day, excellent service."
Simon Stott, Thu 25th November '10
"I ordered a German drinking boot as I am getting married in May and the theme is festivals. I searched everywhere and finally found one. I love it that much I need to order 4 more for my centre pieces on the tables. Thanks so much xxx"
Laura Delaney, Thu 25th November '10
"Excellent bar stools, super fast delivery, BARGAIN."
Mallissa Bryant, Wed 24th November '10
"Very impressed with the service. Speedy delivery, everything well packaged and all items received. Many thanks."
Mr Harris, Wed 24th November '10
"Have dealt with this company before. Great easy to use web site. Lots of different gift ideas & products. Everything I have ordered has been of good quality. Excellent customer service, communication and quick delivery. Can and have recommended to others."
Heather Evans, Wed 24th November '10
"All was fine."
Calle Lofgren, Tue 23rd November '10
"excellent service really good products and quality will gladey do more business in the future many thanks"
mike hancock, Tue 23rd November '10
"Excellent service and delivery as always - thank you!"
Linda Francis, Tue 23rd November '10
"Quality goods and delivery as promised. Reasonably priced. Happy with product and services and would definitely deal with them again."
Gerry Cochrane, Mon 22nd November '10
"Well done, delivered really quickly, out of the 14 glasses I ordered only one breakage but that was replaced immediately. Now I'll see what else I 'need.'"
Melanie, Mon 22nd November '10
"The table arrived with two broken cup holders, due to delivery lorry(?) and I was refunded some money off. Apart from that it's a great table apart from the shabby gluing of the cup holders, and the holes not being cut properly? I do hope it lasts as it's a great table apart from that and it needs a carry bag?"
drinkstuff says: Many thanks for your comments Brad, we're glad that we could help you with your issues. We have passed on the problems with your table to the manufacturer.
Brad, Mon 22nd November '10
"Delighted with item, it is a shame that the cost of the postage is so high, classed as the highlands but we are in Morayshire which also encompasses AB post codes too."
drinkstuff says: We're sorry that you were disappointed with our delivery charges Debra. We subsidise all Scottish Highlands postage costs so that our customers are paying the best possible prices.
Debra Sutherland, Sun 21st November '10
"Very pleased with my order. It was well packaged - I was worried about it arriving in one piece but it was perfect. Have got it for a present for my brother and I'm sure he'll love it."
Ruth Bennett, Sun 21st November '10
"Very pleased with cost and quality of item. Order was packed extremely well and I was very pleased with the level of protective packaging for the Cactus Margarita Glasses. Order was dispatched very quickly. Will definitely use this site again."
Rachael Parkinson, Sat 20th November '10
"Excellent and prompt despatch."
Mrs A. H Edmonds, Thu 18th November '10
"OUTSTANDING service, I ordered 4 bar stools, they were delivered in good time, unfortunately 2 were too damaged to be used, there was damage done to the sides of the seat which looked as if it was due to the courier throwing the boxes into the back of the van! I ring Drinkstuff up and explain the situation and they agree to send out 2 brand new ones out. These come within 2 working days, then find out that one of the two has damage on it as well. So I ring Drinkstuff back up again and they agree to send another new one out which came first class and this one was in good condition. I would totally recommend this company to anybody! I have never been treated so well by an after sales team by any other company, I will definitely be returning to this site if I need to buy something else for the house. Thanks."
Josh Peggs, Thu 18th November '10
"Quick delivery option arrived exactly when instructed it would. Great finishing touch to an amazing birthday party. Thanks."
Claire, Wed 17th November '10
"Ordered a revolving drinks optic for my son's bar for Christmas. It arrived safely and quickly and appears to be excellent quality, although I haven't tried it, unfortunately!! I'm sure he'll be thrilled with it."
Lynda Richards, Wed 17th November '10
"Excellent service extremely prompt very pleased with item ordered, would certainly recommend your company to family and friends."
Pat Threadgold, Tue 16th November '10
"Easy to use website, easy to find all sorts of great items, and my order arrived the next day."
Stephen Bryan, Tue 16th November '10
"Ordered 5 assorted bar mirrors Monday evening, arrived Thursday morning, packaging great. Will definitely be using Drinkstuff again. Many thanks, great service."
Les Bond, Mon 15th November '10
"Speedy delivery and the product (Quadro Jug) good value for the monies spent."
Mrs Lesley Buckley, Mon 15th November '10
"Needed some extra brandy glasses for a dinner party. Found just what I needed on the website. Order was delivered a couple of days later. Simple, efficient & at a price within budget. Many thanks."
David, Sun 14th November '10
"Excellent service and product. From start to finish I have received only the best attention and goods are fabulous and exactly what I ordered and better. I would highly recommend the company to anyone."
Robert Holland, Sun 14th November '10
"These are a top-quality product, beautifully made and surprisingly heavy. Well worth the price!"
Peter Garner, Sun 14th November '10
"I have just received the cocktail starter pack and a few other extras. I was delighted with the quality of the product at an excellent price. The Bar Book is fantastic and I am now in the process of stocking my drinks to get ready for a cocktail Christmas."
Alan Fisher, Sun 14th November '10
"Easy website to negotiate, well stocked and quick delivery."
Jessica Johnston, Sun 14th November '10
"Excellent product! Came promptly and well packed for glass, will have great fun!"
Mick Parker, Sat 13th November '10
"The goods I ordered were exactly what I wanted. Good quality variety of coffee cups & saucers that were not over priced when compared to every other place I looked to buy them."
Hannah Baker, Sat 13th November '10
"Pretty good service. I did my order over the phone, very helpful. Some of the order was not available but was very happy with the help from the sales person I talked to. They sorted it for me."
P Woodbridge, Thu 11th November '10
"We were very happy with the service."
Tinshill & Cookridge Social Club, Wed 10th November '10
"Can't fault the service of this company, order was delivered in a couple of days and all present and correct. Products were all reasonably priced compared to other sites, as was the delivery charge."
Sarah, Wed 10th November '10
"One of the neon letters I ordered didn't work when it arrived, so I rang Drinkstuff to inform them. After a short conversation to make sure it was a faulty item, they sent a replacement within a couple of days. Great service, we'll use them again!"
Hadrian V-Twin Motorcycle Tours & Rentals, Wed 10th November '10
"Everything was simple and easy to do including ordering all the way to tracking the item. The tracker told me a time for next day delivery and it came in between that time. Very reliable and very pleased with the product. I will definitely use the site again and will definitely recommend you to friends and family. Thanks guys!!"
Ross Williams, Wed 10th November '10
"Excellent Service. Very quick delivery and everything very well packaged. Good value for money too! Will definitely shop here again and recommend the site to family and friends."
Tracey Woodhouse, Tue 9th November '10
"Thanks for superb service. The goods I sent for were of great quality. Once again thanks."
Andrew Caudwell, Tue 9th November '10
"I used the Polluted Glasses when my mother-in-law arrived on one of her fact finding visits. Lucky for me she had packed a sense of humour so I'm still in the will."
Llyn Jardine, Tue 9th November '10
"I have used Drinkstuff twice now and will keep returning. Good quality products at a good price. However what really stands out is the quality of customer service you receive. I do 80% of shopping online and Drinkstuff are market leaders in my eyes."
James, Tue 9th November '10
"I haven't used the glitter gun yet as they are for a xmas party. They are small enough to get into a handbag and are very light. Delivery was super fast."
Whitley, Tue 9th November '10
"Fast delivery and well packaged. Will deal again in future."
Ivor Tomkins, Tue 9th November '10
"Hi guys... Usually I would be singing your praises, however, the Bloody Energy Potion was DISGUSTING! I bought two for a halloween party, tried one with a friend and still have a unopened one.... unless my mother has chucked it. Really wasn't nice at all..."
drinkstuff says: Hi Liam. We're sorry that you were disappointed with the Blood Energy Potion. This is the first complaint we have received regarding this product. Like any energy drink, we can't guarantee that the flavour will be to everyone's taste.
Mr Liam Burke, Mon 8th November '10
"Very happy with my measure bracket, shame I did not realise there was no optic with it - d'oh, should have been obvious but now will have to fork out another lot of p&p to get it."
Adrian Deeks, Mon 8th November '10
"Excellent service. Regular emails as to progress of the delivery. Arrived on time. Well packaged so no breakage of glassware. Glasses just as description. Thank you!"
Hannah G, Mon 8th November '10
"Fantastic service, easy to use website! Descriptions are spot on, and you know exactly what you're getting! Will definitely shop here again! Thanks!"
Vicky Caffry, Mon 8th November '10
"Came Fast, came well packaged, I just need to find some great coloured drinks to go inside."
Colin Richardson, Mon 8th November '10
"I recently bought a wine decanter set as a present, which was great apart from some discolouration on the funnel. I phoned Drinkstuff who immediately checked their other stock to compare. I was disappointed to hear that every one of these items had similar discolouration, therefore they did not consider it to be a problem. However, the person on the phone was extremely helpful and polite and gave me £5 off my next order because I was not 100% satisfied with the product. Although this did not solve the problem, I was very impressed and would definitely shop here again."
Jo Cross, Mon 8th November '10
"Received quickly and at a reasonable price, thank you"
Steve Brooks, Mon 8th November '10
"Item was just as described and arrived quickly!!"
Louise Wood, Sun 7th November '10
"6 Bar optic set with measures are up and fully working in our bar at home!!! We paid for speedy delivery and it came as requested and we were even able to track the time of delivery. It even arrived in the time slot allocated. Very pleased and we look forward to placing another order with you soon. Thank you."
Sian Holt, Sun 7th November '10
"My son recommended your site and I have had such brilliant service from you I would indeed recommend you to friends and family!"
Gillian Edward, Sun 7th November '10
"Just wanted to say that the items I bought were in excellent condition, good quality and arrived well packaged really quickly so thanks very much."
Claire Peal, Sun 7th November '10

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