Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"A great service with excellent products. Postage is also good value and prompt."
Terence Hodder, Wed 17th June '09
"Very good service thankyou."
Ian Mc Kechnie, Wed 17th June '09
"Arrived on time and he is thrilled with it, thank you."
Zoe Childs, Wed 17th June '09
"Received the order within 24 hours and was happy with what I received."
Shiroma, Wed 17th June '09
"Very good service. Product arrived quickly after ordering. We were very pleased with the quality of the spirit pourers
. They were an excellent addition to my cocktail party. Easy to fit in bottles and also easy to remove and wash."
Sarah Wroe, Tue 16th June '09
"Very fast and efficient service."
Matt, Tue 16th June '09
"Parcel arrived when promise. Good service."
Audrey McCluskey, Tue 16th June '09
"Easy to browse site, large range & simple basket/ordering system made shopping a breeze. Delivery came next day and was really well packed :) Only minor gripe is that the captcha images for submitting reviews/feedback doesn't work properly..."
drinkstuff says: Thank you for your comments Simon. We are aware of the captcha bug and we will be implementing a new system shortly.
Simon Paulton, Mon 15th June '09
"The items are as ordered and in perfect condition. I can barely believe hoe quickly they arrived; first class service. Thank you."
Dawn Newell, Mon 15th June '09
"We have had many great evenings in the Lazy Spa relaxing after a hard days work. Well recommended."
Daniel Williams, Mon 15th June '09
"Very pleased with my order, and with your prompt despatch."
Stuart Green, Sun 14th June '09
"Fantastic service - a quick delivery and excellent value for money. Thanks, I've already bookmarked this site."
Philip Eyles, Sun 14th June '09
"I couldn't believe it when my order came the next morning, that's what you call service. I will defo use this company again and the goods were just what I wanted. Thanks again."
Jan Spowart, Sun 14th June '09
"Very fast delivery and well packaged just like all my previous orders."
Paul Skillett, Sun 14th June '09
"I thought that the delivery was prompt and the overall quality of the products were great. I was a bit suprised by the size of the box the products were delivered in; my purchases looked a bit lost at the bottom of the large box."
Thank you for your comments Mark. We always welcome feedback regarding our packaging
. Our warehouse have said that due to the length of one of the items that you purchased, we have had to package these in a larger box than usual in order for you to receive all of your items together.
Mark, Sat 13th June '09
"Really fast consignment at all times again."
Dipl.-Ing. Robert Benz, Fri 12th June '09
"Great service, quick delivery, well packed, thanks."
Peter Donald, Thu 11th June '09
"Order received really quickly thank you very much. All well packaged, but unfortunately there is a tiny chip on the rim of one of the glasses, which I don't think happened in transit. Just one of those things. Good service though. Thank you."
drinkstuff says: Thank you for your comments Jane. We are sorry that you received a chipped glass. We will arrange for a new glass to be sent out to you soon.
Jane, Wed 10th June '09
"We received very good quality products, and as described. Our items were delivered promptly in a very well packed box and padded out box. We are very happy with our buys and will certainly buy from this company again."
Mr & Mrs Neish, Wed 10th June '09
"I ordered items and received them the next day. All items I ordered were for a home bar
and all are brilliant and funky. Very pleased and will definitely order again!"
Natalie, Wed 10th June '09
"Once again, 100% satisfied. Thank you very much Drinkstuff!"
Hayley Gaudion, Wed 10th June '09
"Very fast delivery. Well packaged and a brilliant product. Thanks very much."
Becky, Wed 10th June '09
"The original cufflinks I received were damaged and defective, I called up and spoke with Chris in customer service to report this as soon as I opened the packet. Chris thank you so much for getting the replacement out for me, it came the following day so was just in the nick of time for my friends birthday. Thanks a million for the speedy and very thorough service."
Caroline Mahony, Wed 10th June '09
"Product as described. Good next day service."
David, Tue 9th June '09
"Great service and very prompt delivery - prices on the product I purchased were the cheapest I found online. I would use this service again."
Jan, Tue 9th June '09
"A great price and great service with fast delivery."
P Thompson, Tue 9th June '09
"Excellent - No hassle, arrived as promised and in good packaging."
Ian Brown, Tue 9th June '09
"Everything just fine as ordered and as received."
Debra Territo, Tue 9th June '09
"Excellent service and delivered on time. Very pleased with order."
Mick Stringer, Tue 9th June '09
"No complaints...turned up on time and not broken...many thanks..."
Alan Armstead, Mon 8th June '09
"I was very pleased with what i ordered. It was very prompt, thank you."
Lynn Morris, Mon 8th June '09
"We recently purchased an inflatable hot tub and then some filters for same. Delivery was as promised and when I emailed some questions on product use, the reply was swift and informative. I would not hesitate to use this service again."
Dot Duffy, Mon 8th June '09
"Very good and fast service. Very well packed and arrived next day."
Glyn, Sun 7th June '09
"Fabulous service! Very happy indeed!!! Lovely items and we'll be back to buy more from this fab company. Many thanks! xxxx"
Debbie Brown, Sun 7th June '09
"The order arrived very quickly and all of the goods were excellent. Highly recommended."
Sue Dobbyn, Sun 7th June '09
"Very pleased with my products. I can't wait to use them at my party next month. Great communication and service."
Emma Garnham, Sun 7th June '09
"Fast and professional; the best in sales!"
Peereman, Sun 7th June '09
"The order is turning up in dribs and drabs."
drinkstuff says: Thank you for your comments Phil. Your order contained 2 Pre-Orders. This was stated on the product page at the time of purchase. Your items that were in stock were sent first. The 2 Pre-Order items will follow separately and as and when they come into stock, they will be sent out to you immediately. We'd rather you received your order bit by bit rather than waiting for the whole order to come into stock. The postage of the Pre-Order items is funded by us.
Phil, Sun 7th June '09
"The parcel was not signed for when delivered and was left around the side of the house in the rain. When I opened the package, the item was damaged. Now that I have returned the item I haven't heard back from the customer service team, and the fridge was picked up over a week ago. I would not recommend your service and I will be looking for a full refund rather than a replacement product simply because how inefficient your correspondence has been."
drinkstuff says: Thank you for your comments Ryan. Firstly, we'd like to apologise on behalf of ParcelForce for leaving your parcel in the rain. This was unacceptable. Your returned goods have been received but we do state that it can take up to 10 days to process a return. This is now complete and you have received full refund.
Ryan Duff, Sun 7th June '09
"I was very impressed with the quality of the ice bucket
and the delivery was brilliant."
Ann Gould, Fri 5th June '09
"Product arrived faulty. I emailed the problem. Received a very prompt reply advising a replacement was being dispatched. Excellent service with no quibbles."
Debbie Pearson, Fri 5th June '09
"Everything arrived on time! I have yet to inspect it as I had it delivered to the UK. It's a pity you can't arrange delivery to Ireland or find a distributor for Ireland as lots of people are interested. Thank you for your online help in sorting out my order."
drinkstuff says: Thank you for your comments Jackie. Unfortunately, the Bestway warranty for the Lay Z Spas that we buy only covers the United Kingdom. As soon as there are any changes in the warranty, we will consider shipping the Lay Z Spa to Ireland.
Jackie O'Donnell, Thu 4th June '09
"Just want to state I was impressed by the efficient, prompt despatch, no hassle, was delivered to the correct alternative delivery address, superb!"
Sue Howe, Thu 4th June '09
"I would like to comment that your service was excellent. The phone support was great and quick. My purchase was delivered very quickly in good condition. I am 100% satisfied! Thank you!"
Jeannet van de Nadort, Thu 4th June '09
"Easy to navigate web site and delivery service excellent."
Linda Skelly, Thu 4th June '09
"Products arrived the next day after ordering; very quick service and they were well packaged. I would definitely order off this website again."
Samantha Harrison, Thu 4th June '09
"Brilliant service - goods were sent out on the same day I ordered them and were received the next day."
Deborah Tucker, Thu 4th June '09
"Very pleased with the product, the quickness of the despatch, and the prompt delivery. Thanks."
Neil Harvey, Wed 3rd June '09
"Excellent service and delivery."
Carole Charlesworth, Wed 3rd June '09
"The website is really easy to manoeuvre and the item was sent out promptly. I like the fact that you can track your items online. Overall the service was excellent and i have recommended it to friends."
Jayne Hennessey, Wed 3rd June '09
"Took over six weeks to get them and there was no indication of this wait at the point of purchase. I was only informed of the stock status after I had paid. The price was good but the wait was unacceptable, especially when there was no indication of this until payment had been made. For this reason it is unlikely that I would ever use this site again and I would not recommend the site to others. I hope that this feedback is of some use and helps to improve your business."
drinkstuff says: Thank you for your comments Ian. The products you ordered were on Pre-Order. This is indicated on the product page around the buy button. It would have been listed as Pre-Order and out of stock with a due date. This date is subject to change based on the stock of our suppliers however you would have been notified by email of any changes to this date. When you reach the basket, the product is again indicated as pre-order with a paragraph of text underneath explaining Pre-Order. We have tried to make this as clear as possible but we would appreciate any of your feedback to improve the way in which this is displayed.
Ian Butterfield, Tue 2nd June '09
"The Gumball Machine
arrived very promptly and was exactly as described. I'm very impressed with your service."
Barbara Henderson, Mon 1st June '09
"We were really pleased with the whole buying experience. The process was efficient and fast. The products themselves were exactly as advertised and represent excellent value for money. We are 100% satisfied and would recommend drinkstuff.com (Barmans Ltd) to other people looking for cocktail products
B Marshall, Mon 1st June '09
"The prompt service from this company was very efficient indeed. My items arrived when they said they would. I ordered a Roulette Wheel
a box of playing chips
and a roulette numbers cloth
. The very high class playing chips arrived in a superb aluminium box
but unfortunately the cloth and beautifully manufactured mahogany very expensive Roulette wheel were in a cardboard box. With an item of that quality I would have expected good quality carrying box. Having said that, I will make one in my workshop, and I am still very satisfied with my purchase."
Riccardo Valvona, Mon 1st June '09
"Good value for money and a really quick service. I used my martini glasses
last night and they are brill."
Cathy Vernel, Sun 31st May '09
"Easy ordering and confirmation processes, speedy delivery and as promised. Merchandise generally as expected, but some scratches on the 'Bar Book
' jacket due to poor packaging or handling. Expected a little better care for a 20 quid plus book, so this detracted from an otherwise great shopping experience."
drinkstuff says: Thank you for your comments Bhalchandra. We are sorry that you received your bar book slightly damaged. We have now addressed this issue in our warehouse with a new packing method. We appreciate your feedback and have emailed you to discuss your order.
Bhalchandra Pasupathy, Sun 31st May '09
"Ordered our plates
in a fluster at the weekend and all arrived safe and sound and without stress very early on Tuesday morning. Phew!"
Laura, Sat 30th May '09
"Excellent service. Ordered online one afternoon and the correct item was delivered the next day. Online ordering was straight forward and parcel well packed and in good condition."
Jean Featherstone, Sat 30th May '09
"Excellent, speedy response and great product. Very good value."
Tim Forster, Sat 30th May '09
"Very happy with the quick and good service. Website easy to use and many great products. Will use this site again and recommend to friends."
Ross Dear, Fri 29th May '09
"The products that I had ordered were dispatched quickly, they arrived and I was so delighted with the products that I bought some more. Excellent service. Thank You For Your Professionalism"
Michael McNamara, Thu 28th May '09
"Excellent value for money. Swift delivery. Table very sturdy, large size and of high quality. Definitely would recommend this to anyone looking to buy a poker table
Rachael Reddy, Thu 28th May '09
"Received my goods next day, great products, efficient service, would buy again from you."
Margaret Gilmour, Thu 28th May '09
"Item came very quick, was well packed."
paul fox, Wed 27th May '09
"Website easy to use, quick delivery, was able to track the parcel easily via link to ParcelForce website. Would definitely recommend."
Angela Harrison, Wed 27th May '09
"Fast efficient delivery. Pleased with product. Have recommended to friends."
Amanda Morelli, Wed 27th May '09
"Went down very well with my friend on his birthday, especially funny if you have ever watched Beer Fest
, "DAS BOOT"."
Steve, Wed 27th May '09
"Thanks you for such a quick delivery. I haven't tried to fit the tap light
yet but the wine rack
is fab. Cheers."
Glenda Cook, Wed 27th May '09
"No problems, all good."
Mrs S Morgan, Wed 27th May '09
"We bought the 25ml Ball Pourer
as a present; it was packaged well and arrived really quickly. Thank you."
Michaela Kersey, Tue 26th May '09
"This is an essential item for any home bar, and the service and speed of delivery is second to none."
Tanya Mould, Tue 26th May '09
"Have ordered from here before and will definitely order again. Very speedy delivery. Everything is as described. Exactly what I wanted. Thanks again."
Michaela Lorrio, Tue 26th May '09
"Just wanted to send a quick thank you message to all at Drinkstuff for the fantastic service. I bought some poker things
from you a few months ago, amongst them an Electronic Dealer Button
. After using the button a few times I realised it had a fault where it was losing its memory and settings all of the time. I called customer services and explained the problem to one of your operators who after a few moments of consulting your 'poker expert' told me a replacement would be sent out and there wasn't even any need to return the faulty one. Sure enough, a brand new dealer button
arrived in the post the following day. Fantastic service, no quibbling, no fuss, complete customer satisfaction. I'll certainly be back to order again and I'll be sure to recommend your site to my friends. Thanks once again."
Tony Gibbard, Tue 26th May '09
"Goods arrived very quickly, even though we are in the Channel Islands. Well done!"
Robert Neil Harvey, Tue 26th May '09
Pauline Hulcoop, Mon 25th May '09
"Thank you for this excellent service. I have received all items within three days in Germany and have been very well informed about order status by email. Outstandingly good!"
Boehme, Mon 25th May '09
"Service excellent and product arrived very quickly. Product also was excellent value for money."
Vicki Simpson, Mon 25th May '09
"Though the order was not complete and once I had spoken to your customer services team the order was sent promptly and at no extra cost. The Items are of good quality and at a competitive price. I was very happy the service and products and I have already recommended them to others."
Malcolm Brunyee, Mon 25th May '09
"Would definitely recommend "drinkstuff". I ordered my goods at around 10pm Monday night and my goods arrived Wednesday morning. The goods were of a very high standard too. Totally satisfied with the service and would definitely use them again."
Linda Hackett, Mon 25th May '09
"Once again you have done the biz. Only one small prob, but nothing too small for you guys. Thanks loads for your service. Def use you again and tell friends. Thanks."
Roger Eley, Mon 25th May '09
"Excellent service, everything was delivered fast, nothing's broken, follow-ups on emails within a few hours maximum. Really impressed."
Alexander Perevalov, Mon 25th May '09
"Thank you so much for being so efficient in sales and sending us out a new pump when our heater failed. You saved our Bank Holiday with your lateral thinking of sending out the pump minus lid so we didn't have to wait until Tuesday. We are very grateful!"
Rachel Robinson, Sun 24th May '09
"Helpful on the phone. Fast and efficient dispatch. Products bought are a gift but yet to be given."
Claire Clark, Sun 24th May '09
"Excellent service and delivery. Very pleased with the Plastic Champagne Flutes
. I have purchased these are for my silver wedding anniversary and have decorated them with a silver covered wire twisted around the flute they look terrific. Just a little disappointed with the Foil Platters
, thought they would be larger and a more substantial material."
Susan Gregory, Sun 24th May '09
"Found the delivery service very good; just 2 days from placing the order. The stools
are a lovely finishing off to my new kitchen. Very pleased with them!"
Mrs Renee Griffiths, Sun 24th May '09
"Ordered 4 pint glasses. Delivered promptly but unfortunately one glass was broken. Emailed customer services who responded quickly and helpfully and sent me a replacement with no fuss. Excellent service in my book. Will definitely buy again."
Ruth, Sat 23rd May '09
Lewis Moss, Thu 21st May '09
"A big thanks to the team at drinkstuff. Very prompt and most helpful. We'll be doing business again. Thanks ever so much!"
Bill Cross, Wed 20th May '09
"Very quick service. Product as described."
Amanda Munn, Wed 20th May '09
"I have purchased a few things from Drinkstuff.com now and I have always been pleased with the services. I would however like to see some for of gift system as I know that the gift vouchers were taken away due to fraud. I totally understand this but I think that a system does need to be in place, even if it is like a wish list service that people can make a contribution to. Some of your items are quite expensive for non business purchases and it's always nice when people can club together to get an item for some one."
drinkstuff says: Thank you for your comments and feedback Gavin. The voucher service was removed due to misuse however a new voucher service is currently in the development pipeline and will be reintroduced as soon as we can.
Gavin Warnock, Wed 20th May '09
"Orders are despatched promptly - good site for unusual and useful gifts."
Pat Berkley, Wed 20th May '09
"Ordered a pair of Minden Beer Mugs
. Delivered very promptly but unfortunately one mug was broken. Quick email to customer services and 2 days later I had a replacement pair of mugs. No quibbling and no extra charge. Excellent service in my book. Will definitely buy again."
Chris Mills, Wed 20th May '09
"I was looking for some Acrylic Cocktail Glasses
and a Manhattan Shaker
, found it online here and bought it. The site was so easy to use, they had what I wanted in stock (very useful, and not always the case these days!). It arrived very quickly - the next day; I used the express service. I would recommend using "Drinkstuff". I will certainly use them again."
Mark Bloomfield, Tue 19th May '09
"Good delivery service. Quality stools
; just what we wanted. Price was the best I could find."
Peter, Tue 19th May '09
"I was looking for things to furnish our shed - which is now a "pub"!! Living in very rural Somerset meant no chance of finding anything locally. Found Drinkstuff online and was impressed by the website - very clear and easy to navigate. It always feels a bit of a gamble ordering online from an unfamiliar website but had no reason to worry - order arrived exactly when it should, everything present and correct, all packed really well and very pleased with quality of items received. Will be 40 next year and will definitely be using the site again when I organise my party!!"
Jo Collins, Mon 18th May '09
"They seem to have everything that's cool to own. Value for money too! =)"
Steven Johnson, Mon 18th May '09
"Best value on the net for the product that I wanted. Only thing was, I was at work all day, so unable to have it delivered at home! So I selected my Mum's address. Received a phone message but was not able to make it out or who from, 3 days, still no lamp, and then I received an email saying that drinkstuff where trying to contact me saying that they need me to say that it was OK to deliver to my Mum's address due to credit card fraud. So I phoned on Friday but the office was shut so had to wait to Monday to speak to someone. Bad point: Having to wait and having my Mum sitting in all day waiting for the postman. Good point: I am pleased they take fraud seriously and to prevent us customers from getting ripped off. Overall, a great company and a joy to chat to normal happy people at the other end of the line."
drinkstuff says: Thank you for your comments Malcolm. Occasionally we will contact customers to verify addresses to help prevent fraudulent activity. We're sorry for the delay in getting your goods to you but these checks must be done. It is unfortunate, on this occasion, that we were unable to get in contact with you before the weekend. Please note that we are open on a Friday but please check our contact page first for open and closing times.
Malcolm Tanner, Mon 18th May '09
"Easy to use web site, competitive prices, fast delivery very good service. Thank you very much!"
Nuno Gomes, Mon 18th May '09