Drinkstuff carefully selects its products and hopes you will be happy with your purchase; however there may be times when you feel you need to return an item to us.
Please do not return anything to us before speaking to a Customer Support Representative. You can contact us by phone (01763 264 280) or email ([email protected]). If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.
For all returns you will need to fill out and enclose a copy of the returns form, which you can download below.
Download the Drinkstuff Returns Form: Drinkstuff Returns Form
You will also need to mark the outer packaging of your return with your order number and ensure the parcel has suitable packaging for transit.
Failure to comply with the above will result in delays processing the return.
The address for all returns is:
Christmas returns policy
We have extended our normal 30 day returns policy to allow for the giving of Christmas gifts. All customers who placed an order on or after the 1st November will have until the 31st January to report and return unwanted items for a refund.
Wrong, Damaged or Missing Items:
If you receive damaged, wrong or missing items, we would expect these issues to be reported within a reasonable amount of time after delivery. This would normally be within 7 days of receipt. If the item has been gift wrapped by us, we would expect this to be reported as soon as possible after Christmas, once the parcel has been received and unwrapped. All customers with orders placed on and after the 1st Nov will have until the 31st January to report and return wrong, damaged or missing items for a refund.
Non-Christmas returns policy
If you have a change of heart regarding your order, please contact our Customer Support Team within 30 days of receipt to arrange return of the items for a refund. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Please note however, that all unwanted returned items must be in a full un-used condition and in the original packaging.
Upon receipt we will provide a refund to the value paid for the items returned.
Hermes Returns Collection Service for Unwanted Items
To help you return your items we have set up a returns section with our courier, Hermes. They will collect from your chosen address on a pre-arranged date or you can take your return to a convenient ParcelShop for collection.
Simply click on the link below and follow the on screen instructions.
Please be aware that:
- You will need a printer to use this service.
- To use this service the parcel must be no heavier than 15kg and less than 2.25m combined size. If you are unsure on the size of your parcel please use the calculator provided on the above link.
- All payments to cover the cost of postage are borne by you and are paid directly to Hermes. Should you experience any problems with your collection you would need to contact Hermes directly.
Damaged or faulty items
Please note all damages on receipt of the parcel need to be reported to our Customer Support Team via phone or email within 3 working days.
If you have received an item that is damaged or that is faulty on first use please contact us. We will be able to offer a replacement or refund for the item as long as this is reported in a reasonable amount of time. In some cases we will need to wait for the damaged/faulty item to get back to us (we may collect this or ask you to post this and we will reimburse the charges) before we can replace or refund this. Where we collect of damaged or faulty items we try our best to work with the customer and will collect at a convenient time and from a suitable address.
Items received in error
Should you receive an incorrect item from us please contact our customer support team. They will decide on the best course of action based on the product received. Please note you may be asked to return this to us via your local post office and we will refund you the postage charges on proof of receipt or you may be asked to stay in for a collection of the item. With collections of incorrect items we try our best to work with the customer and will collect at a convenient time and from a suitable address.
Goods returned but lost in transit
We request that customers take reasonable care of their goods until they are returned to Barmans Ltd. We recommend that goods are suitably packaged for transit and that a secure and traceable delivery service is used. Please ensure that you get a receipt for proof of postage. In some circumstances, we may either collect the goods or ask you not to return the goods. If your parcel is lost transit, please make your claim with the courier used to return the goods.
Refunds & replacements
All returns will be processed and acted upon within 10 working days of receipt. If you chose a refund the amount of time this takes to show in your account will depend on your provider and account type (usually around 3 days). If you choose a replacement, delivery will take the standard delivery time for your region as seen on our delivery page.
For information regarding the WEEE Directive Regulations and how Barmans Ltd is complying with the directive, please view the WEEE Directive Regulations.
Please note: These terms do not affect your statutory rights.