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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Drinkstuff are a great company to deal with. They had exactly what I wanted at a competitive price. I was able to order and collect very quickly."
K, Fri 23rd January '15
"There were a couple of problems regarding delivery of my order when items were found to be out of stock, however, I was advised of this and everything arrived as agreed. Customer service is obviously high on the agenda for this company and I cannot recommend them highly enough."
Colin Kyle, Thu 22nd January '15
"Product and delivery entirely satisfactory"
Richard Young, Thu 22nd January '15
"Although I am very happy with the items I have bought, when I opened them I was less than pleased. Everything bar the plastic cups (I think at least) was filthy, like they had been left out in a dusty warehouse for years then just shoved in a box and shipped."
Tim, Tue 20th January '15
"We were very pleased to find exactly the correct glasses to create fab cocktails in. The drinks are good, but the stylish glassware makes them taste even better!"
Ann Collins, Tue 20th January '15
"Prompt service and good customer service when returning faulty goods however replacement goods sent still of unusable quality unfortunately"
Drinkstuff says: We have contacted the customer to find out what the problem is with the items we are sent.
Emma Smith, Tue 20th January '15
"Customer service is exceptional, prompt replies to any queries, very friendly and helpful. Impressive range of goods with competitive prices and very good delivery service. All the items I ordered were very well packaged. Would not hesitate to order from this company again."
Pat Silvester, Mon 19th January '15
"Ordered 2 sets of beer glasses for Christmas. One glass was broken. Drinkstuff replaced without fuss and happy with quality of glasses,malt house a little expensive"
Lisa Peck, Mon 19th January '15
"I bought the Manhattan Cocktail set as a present and was really pleased with it. Good quality and a reasonable price. Great that it came with a book of recipes too. Arrived quickly and well packaged."
H Tomkins, Mon 19th January '15
"I received two items and although one was broken (beer boot), it was replaced very easily and quickly. But the other item, light up glasses, I was a little disappointed in the quality of the item, especially compared to the photos on the website. The glasses look a little tacky for a total price of 17.99"
Janette Cooper, Mon 19th January '15
"I was a bit sceptical about ordering glasses online as I thought that they would arrive broken, but the packaging on my Hot Shot 25ml glasses was amazing. The product itself is better in ‘real life’ than the picture on the website. They are very tactile and good quality. I am so pleased with them."
Tony, Sun 18th January '15
"Excellent for stirring your well deserved weekend cocktail. Practical and very useful."
John Baxter, Sat 17th January '15
"After placing my order I was telephoned to say it was out of stock, and that I could choose either a refund or a later delivery. I asked if the later delivery would still be before Christmas, and was told that it definitely would be. The order did not arrive until the 5th of January."
Drinkstuff says: The late delivery was due to xmas and new year as our offices were closed and as soon as we reopened the items were sent out. We have been in touch with the customer and issued a refund of the carriage costs
Raju, Fri 16th January '15
"Ordered cocktail set, fast delivery 😄 set wasn't the exact one I ordered but some extras were sent so didn't mind and daughter loves it. Many thanks."
Jenny Koch, Thu 15th January '15
"I found the website easy to use and in good shape. Upon ordering I thought the carriage was rather expensive compared to other places but it came very quickly. When it arrived it was well packaged and I realised I got what I paid for, cheap but still a high quality finish. Not sure about the durability but since it managed the rather bumpy boat ride it should be fine. All considered I'd use this shop again."
Ben, Wed 14th January '15
"I'd like to make the shipping faster but all is ok.the products has made in a good quality"
David, Wed 14th January '15
"Great item which I bought for my wife for her birthday. My only negative is that I ordered it just before the new year and it took over 5 days to arrive which meant it was late for her birthday on the 6th January. Wasn't happy and you think in this day and age, postage could be faster!!"
Gareth Lynch, Wed 14th January '15
"When I ordered the soda siphon I included the C02 capsules. However, I realised I would not be able to transport them back to Switzerland and had to cancel this line. All it took was a 5 minute call with the Support team to have the problem resolved, capsules cancelled and also some new items added to the order. It was a pleasure to work with the Drinkstuff team, Thanks Steven"
Steven Wilson, Wed 14th January '15
"I was worried about glass traveling by post but I had no reason to. The glasses were all well packed and delivered quickly. The glasses were just what I ordered too."
Dave, Tue 13th January '15
"I ordered the cocktail kit and I was impressed by the very speedy delivery, and great value, however the packaging was awful! Nothing to protect the glass, it was simply in the box rolling around, as well as the knife. Neither were even wrapped in cellophane. Thankfully everything arrived in tact, however I think at least some bubble wrap around the breakables is expected."
Alison Waltham, Tue 13th January '15
"First class service - cannot be bettered"
Eric Dodgson, Tue 13th January '15
"Ordered wonky glasses and fab dispenser on arrival despite good packaging one of the glasses was broken when l contacted drinkstuff they immediately dispatched the glasses again with no hassle of having to return broken ones. Great service will definitely recommend"
andy, Mon 12th January '15
"All the products were very high quality, arrived earlier than expected and well packaged. I would not hesitate to order again."
Simon, Mon 12th January '15
"I always love to shop from drinkstuff and I never disappointed..never..products are always good quality and well packed..delivery is quick as well..overall, its my favourite place to stock-up my personal bar.. But...I must say, submitting our reviews for items purchased is a bit headache..drinkstuff needs to upgrade review submission facilities - plus - I hv a suggestion, It will be good if we can view our own reviews for our orders by login to our accounts.."
Sapan Jani, Sun 11th January '15
"We ordered 240 metal stirrers but received 240 black swizzle sticks. The service we were then provided with was excellent, especially over the very busy Christmas/New Year period. The metal stirrers were out of stock but we were offered plastic ones which have been fine. The rating would have been 5 had the correct item been sent originally."
Shaun Bracey, Sun 11th January '15
"Wanted to get a few extra bits for cocktails on new years eve ordered them on boxing day and they arrived on the 30th. Can't say fairer than that."
Joshua Jaeger, Sun 11th January '15
"I ordered the cocktail set for parties at my home and, as an ''ex-cocktail waiter'', I was worried the product wouldn't be quite up to a cocktail bar standard. I was so surprised both by the quality of the products and by their stylish look. My home bar looks fantastic and the cocktails have been delicious! I also ordered ''The Cocktail Bible'' to refresh my memory and it's great! Delivery was brilliant, received the next day with a text to let me know what time it would arrive. I will definitely be ordering from Drinkstuff.com!"
Marianne Wilson, Sun 11th January '15
"The quality of the glasses I received was excellent with rapid delivery. However there was a problem with a couple of the glasses and once reported was dealt with in a similarly timely fashion in a way I defy anyone to be unhappy with. Will use drinkstuff again and will recommend to my friends and family."
Steve Cox, Sat 10th January '15
"I love to purchase from drinkstuff. I never disappointed in any of my order.always happy.great products, great customer services, great delivery."
Sapan Jani, Sat 10th January '15
"Your excellent service certainly put a smile on my face. Speedy delivery, order complete and well packaged. Have used this company before and will do again."
Suzanne Selby, Thu 8th January '15
"Nothing to say, I surely recommend the service!"
Martina, Wed 7th January '15
"Thanks for my 6 x 125ml wine glasses. Just what we needed after Xmas. Speedy service and product great - except, one of the glasses (out of the boxed 6) is slightly inferior, in that, on the eye it looks like the top of the glass and down the side is damaged and could cause you to cut your lip but when you actually run your finger over it, its actually in the glass.Probably not good to give to guests though. Kind Regards amanda. ps glad I found your website , excellent."
Drinkstuff says: Thanks for letting us know Amanda. We will of course replace this glass for you without question.
Amanda Dockerty, Tue 6th January '15
"This was replacement order for some items missing from original parcel. when I phoned up to query my missing items there was no fuss...my missing items were sent immediately on next day delivery and I was very impressed with them on arrival...lovely quality and amazing customer service. I have used this company in the past and will continue to use them in the future as the products and services are great."
jane woods, Tue 6th January '15
"Thank you for such prompt delivery. I was impressed with the service you provided especially as I placed my order between Christmas and New Year for a New Year''s Eve party."
Judi Knight, Mon 5th January '15
"So it''s a week until Christmas and I order a beer bong for my brother I go to wrap it up and unfortunately it is broken, these things happen it wasn''t the end of the world but I did now need a present for him. So I called up very late Monday night and leave my number, the following morning a lovely lady in customer services gives me a call sorts out the problem makes my day and solved the Christmas present issue by sending one next day delivery. Just in time to wrap. So to the lady at customer services thank you very much I really appreciated it. Quality service."
Stephen, Mon 5th January '15
"Although the item was broken when it arrived a replacement was sent out straight way"
Laura, Mon 5th January '15
"Great products and speedy dispatch - thank-you!"
Adam Cooper, Mon 5th January '15
"super fast delivery excellent"
helen hassall, Mon 5th January '15
"Very good speedy service. Would buy from them again"
Graham Carter, Mon 5th January '15
"Very happy with the speed of delivery especially when I ordered only a few days before Christmas. Only disappointing thing was the box my glasses came in was very badly bashed and they were a gift so didn''t look the best. The glasses themselves were great though for the price."
Vicky, Mon 5th January '15
"Drinkstuff has an easy to understand and reasonably priced webpage which made it simple for me to find exactly what I was looking for. My boyfriend will be turning 21 in January and I am excited to see his face when I give him his cocktail making kit and glasses! Thank you for the speedy delivery and great items!"
Emily, Mon 5th January '15
"Really pleased with our order, the product was well made but a few of the insides fell out."
Drinkstuff says: Hello Christine
Thanks for the feedback. We will be in touch to see how many of the 100 were faulty and we can get them replaced.
Christine Deacon, Mon 5th January '15
"Parcel delivered quickly and very well packaged. Unfortunately one glass has a crack but this was no problem as I called customer services and they sent another out straight away meaning it was received in time for Christmas and with no hassle of having to send back the damaged one - couldn't have been easier or more efficient. Excellent selection on website - will use again. Thanks :)"
Hannah, Mon 5th January '15
"Smooth service, well packaged item, to a high quality."
Danny Jewel, Mon 5th January '15
"Very pleased with my first, small order from Drinkstuff. The products were unusual and of high quality. Delivery was also respectably efficient given the proximity to Christmas. I am very happy to recommend the service provided and hope to order again in due course."
Malcolm Brooks, Mon 5th January '15
"Great product, went down well at NYE party. Few small marks on the copper but that is to be expected so not an issue."
Katie Barnett, Sun 4th January '15
"The glasses are beautiful, good quality. The shipment was easily. Everything was fine packed. Thanks lot."
Simone Schum, Sun 4th January '15
"I ordered the Cervoise glasses for my husband for Christmas. They arrived promptly, well packaged, and looking spotless. I wasn't sure what quality they would be as the price didn't seem very high but they are top notch - an attractive shape, well-balanced and satisfying in the hand. Therefore, incredibly good value. Thanks drinkstuff!"
Vix Longley, Sun 4th January '15
"I was really happy with my order, the website and ebay site was really easy to use. The problem started when the delivery company said they had delivered the package and claimed they had posted it through the letterbox which was impossible as it was too large. When I rang the customer service they were really apologetic and agreed to get another order out the next day. The problem was they didn''t actually process the order so I had to call again a week later and chase it up again and arrange another delivery. In short great customer service but you need to work on your logistics and I especially wouldn't use Hermes again. Thanks"
Drinkstuff says: Sorry to hear that Richard. they do deliver 98% of our parcels without issue but always happy to get them to improve service where they can. Will be in touch regarding this
Richard smith, Sun 4th January '15
"Although the courier lost our order in transit, Drinkstuff kept us fully informed and continued to pursue the courier until they successfully delivered it."
Ratty, Sun 4th January '15
"Just want to say what a fantastic service I received. I was notified each step of the way on when to meet expect my delivery and I wasn''t disappointed"
dorf grimshaw, Sun 4th January '15
"Great merchandise is exactly the same as the photo on the web. Great delivery service arrives when it is meant to. Not early or late."
Mick Downie, Sat 3rd January '15
"I bought this for my brother for Xmas as he loves port. He absolutely loved it! The glasses are fantastic, he couldn''t believe the handle was actually a straw. The actual decanter is very elegant and now takes pride in the centre of the room. The only downside is I think I have turned my younger brother into an alcoholic! Beautiful present, I will definitely recommend this company, delivery was quick despite it being the week before Xmas. Thank you"
sonia, Sat 3rd January '15
"Thank you for dispatching my order so quickly; the Champagne saucers are great and just as described. Unlike another drinks supplier that I recently ordered from (or not so recently - end of November 2014 and I''m still waiting!!!...) I SHALL be using drinkstuff again. Thank you!"
Sue Walker, Fri 2nd January '15
"Quick delivery, great products. My bar is looking amazing!"
S Stevenson, Fri 2nd January '15
"Received the glasses I had ordered for a Christmas present, only to find that they were the wrong size. Contacted Drinkstuff and had my new glasses 24 hours later. Fantastic customer service, many thanks Sue."
Angie Callan, Fri 2nd January '15
"Ordered an item then found another I wanted to order. Emailed to see if I could add to order. Was told this was not possible so had to pay 2 del charges instead of 1!"
lisa, Thu 1st January '15
"Hi Thanks for my order. Everything was almost as it should have been. The Only disappointment was the condition of the packaging on the Gulp Beer Tower Drink Dispenser, This wasn't in very good condition with tears and damage. This was a present but i did not have time to return it. The item itself was intact. Thanks"
Stuart Haslam, Thu 1st January '15
"I ordered this as a last minute Christmas present for a family member,and didn't think there was any chance of a delivery before Christmas. However it arrived 3 days earlier than expected and in time for Christmas. I would like to say a big THANK YOU for a really good product at a good price and wonderful service."
Frank Gorman, Thu 1st January '15
"Brilliant gift ideas for that someone who is a little tricky to buy for. The items I purchased were brilliant quality delivered quickly and the recipient loved them. I''m very sure I will be purchasing more in the future."
Helen Robinson, Thu 1st January '15
"No problems, prompt delivery"
Ian Gilroy, Thu 1st January '15
"Quick, no fuss and no problems right on top of Xmas. Good service when it mattered."
G.Wood, Wed 31st December '14
"Placed order and delivered following day . wow.!"
Pauline MacDonald, Wed 31st December '14
"Parts of my order were faulty, but that was no issue for the staff at 'Drinkstuff'. They jumped into action, replacing the faulty items immediately (as in the very next day I received my new order). Very impressive."
Ashby, Wed 31st December '14
"Excellent service, speedy delivery, love the ice crusher. Thanks"
Natalie, Tue 30th December '14
"Very pleased with the product and the speed all your items are dispatched. Communication is excellent and I have already recommended you to several friends"
Carole Allcorn, Tue 30th December '14
"I was very happy with all aspects of the purchase, speed of delivery was excellent, especially in the run up to Xmas, quality of product, all very pleasing, thank you."
Charlie, Mon 29th December '14
"Well, I was looking for a cocktail set for my boyfriend as he has recently changed jobs and became a barman fulltime. He was amazed to open his box on Christmas morning and was so happy with his new toys he made all around him cocktails. Couldn''t be happier with service or product! ♥ Thank you drinkstuff.com"
melanie, Mon 29th December '14
"I bought a Miami Lay Z spa at a great price on Black Friday and a drinks dispenser for Christmas presents. I was delighted with the range of fun gifts and have told my friends about it...they ordered last minute gifts for stocking fillers."
Maggie b, Mon 29th December '14
"Ordered last minute before xmas. Website said 2 day delivery so I was expecting at least a week, but sure enough 2 days later my order was delivered. Fab company,excellent products at amazing prices and wonderful customer service. thanks"
liz slater, Mon 29th December '14
"Quick easy to use and order very quick delivery"
Lee Baker, Mon 29th December '14
"Ice Crushed ordered at an excellent price, delivered on time, a few days before Xmas, as promised. Excellent all round service."
Andy McCallum, Mon 29th December '14
"Wine glasses delivered as quickly as promised and exactly as described. Am pleased to have found this company and will definitely use again."
Anne, Mon 29th December '14
"The descriptions/pictures were very precise. The order arrived quickly and well packaged to avoid breakages. Will definitely recommend drinkstuff to others."
Joyce Moseholm, Mon 29th December '14
"Recieved on time and meet all my expectations, very delighted with the product and service recieved. many thanks. will come back to this site when I require something along this line."
Martin Dyde, Mon 29th December '14
"Ice cruchers lasted one day and then stopped working and hasn't worked since!!"
Drinkstuff says: We would always be happy to replace an item if after one use the item becomes faulty.
Conor Summersgill, Mon 29th December '14
"I was impressed with the speed of delivery, the packaging - and the product itself. I''d been looking around for a while for something suitable and this 6 bottle wine fridge was just perfect; all exactly as described.."
Ian Wynne-Smythe, Sun 28th December '14
"Item well packaged and arrived quickly. I hadn''t used the site before but they had an item that was out of stock in all the usual places."
Victoria, Sun 28th December '14
"Very happy with the service and items were packaged well to avoid breakages, however I bought the Cocktail Starter Pack as a Christmas Gift and it would have been nicer if the items were presented in a better box. Would use again though."
Jill, Sun 28th December '14
"Not only great items but great customer service too which can be hard to come by these days! Now on my list of favourite websites and I will definitely be buying again!!"
Jenni Lucas, Sat 27th December '14
"Very pleased with item. Unfortunately one was chipped on arrival."
Drinkstuff says: Sorry about that but I see our super efficient customer services team has already replaced this item for you with no fuss!
T Bratchie, Sat 27th December '14
"I ordered the splendid cane sugar plates. On arrival, the package size had changed from 125 to 50. I complained and received another 100 plates. Now happy!"
ULLA GRANGER, Sat 27th December '14
"Great products and service with fast delivery,one of the best online purchases I''ve ever done."
Maria Angione, Sat 27th December '14
"Easy to do business with, product good quality. Many Thanks"
Amanda Pick, Thu 25th December '14
"Goods ordered and arrived very speedily. Would recommend."
stephen denham, Thu 25th December '14
"Great service, fast delivery"
alan smith, Thu 25th December '14
"The parcel was dropped over a 6ft fence and suffered some damage although the products are fine."
P Willetts, Wed 24th December '14
"My order came within a couple of days, well packaged and all at a great price! Thanks."
David Bates, Wed 24th December '14
"I placed an order of various shot glasses some of which were for Christmas presents. They arrived promptly only there was a problem with one part of my order. An incorrect item had been sent. I emailed the office and received a reply extremely quickly. Apologising for the mistake to my surprise two days later the correct item had been delivered and told I was to keep the the incorrect item with there compliments. Mistakes do happen its a part of life it''s how they''re rectified that matters. I couldn''t be happier with the customer service I recived so thank you and I would definitely recommend and use you again."
Alex mcdade, Wed 24th December '14
"Great selection of themed gifts at sensible price, order arrived on time and packaged well."
gerry amor, Wed 24th December '14
"Good product, good price, good service. Would use again"
sue clayton, Mon 22nd December '14
"My order was placed without any hassle within 4 working days I received my order I was very pleased & will be ordering again from drinkstuff in the future very professional company JC"
jim clugston, Mon 22nd December '14
"Great product but most conspicuous packaging ever. Is a present for my husband he answered the door to the postman. Your logo emblazened across the box is not a good thing."
Victoria snowdon, Mon 22nd December '14
"Item was dispatched quickly and well packaged and at a reasonable price. They even shipped to Jersey which a lot of mainland UK companies won''t do. Very pleased."
Aimee Mezec, Mon 22nd December '14
"I ordered from the site for the first time and received great service and an excellent product I will use this site again and also recommend to friends and family"
John Willson, Mon 22nd December '14
"Items all good quality and as usual arrived in good time. Have been using drink stuff for a few months now and I will certainly continue too"
Kyle, Mon 22nd December '14
"Good choice of products, well delivered and runs like a good un."
Alan Siswick, Mon 22nd December '14
"Very good service and value for money, arrived promptly well packaged too. Much cheaper than most other similar glasses I found on the web, and better quality. I would definitely use this company again, in fact I am so pleased with this glass that I will order another after the Christmas/New Year rush."
Ray Robson, Mon 22nd December '14
"I bought two sets of these glasses for different friends for Christmas. They look great so I''m sure they''ll like them. Delivery was quick and they arrived in support condition. All in all very pleased."
Margaret Massey, Mon 22nd December '14
"Problems with order I received (not same as picture on website) but Customer Services was excellent, received assistance same day."
Lisa, Mon 22nd December '14

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