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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"The teapot was delivered very quickly and is just what I required. A very easy process from start to finish. Thank you."
M Williams, Fri 6th September '13
"Thank you for your very swift response to my order of 90 shot glasses. Although there were 6 broken shot glasses in the delivered box, once I had contacted your office the replacement glasses were sent out very quickly and arrived in perfect condition. The glasses are of very good quality and have been engraved very well. Thank you for your service and I'm sure the shot glasses, once completed with flowers, will be received very well by the wedding guests. Thank you again!! -x-"
Mrs D C Robinson, Thu 5th September '13
"Bought items below, both fantastic quality: - Elia Lever-Type Coffee Dispenser BGL 1.9ltr (Single), Elia Lever-Type Tea Dispenser BGL 1.9ltr (Single)."
Alison McLean, Thu 5th September '13
"I ordered a 4 pint beer jug. When it arrived it was broken. I rang up and reported it. They were very nice and helpful on the phone. I got a new one sent out straight away."
Lynne Shearmon, Wed 4th September '13
"Exactly what I expected when delivered, packed very well, considering delicate item as part of order. Arrived promptly. Online details/description very good."
Julie, Tue 3rd September '13
"Glasses were great, but when I originally ordered the glasses, I paid postage and then as they were smaller than I wanted, I returned them and had to pay postage again, and reordered paying more postage so the glasses turned out to be more expensive than I wanted to pay - lots of internet places do not charge for returns."
Joyce Amberton, Tue 3rd September '13
"Great service and product. It is a present for my daughter's birthday and I know she will be thrilled with it."
Tracy Wowk, Mon 2nd September '13
"Very good service, many thanks."
Jane, Sun 1st September '13
"Very impressed, kept informed about our order, notified that it would arrive earlier and despatched immediately. Would not hesitate to use drinkstuff again, very reliable and amazing service. Thank you all at drinkstuff, a great team."
Suzanne Beckwith, Sun 1st September '13
"Swift and efficient."
Matthew Loddy, Sun 1st September '13
"Highly satisfied with the product we ordered and delivery."
Debra Brandham, Sun 1st September '13
"1st class service - fast delivery and quality glasses. Highly recommended. Will use this company again. Thanks."
Pat Mutimer, Sun 1st September '13
"Very good, would recommend to anyone."
James Wordley, Sat 31st August '13
"Very satisfied with the prompt delivery and the frequent updates of my delivery. Unfortunately my product was damaged so had to send it back. Again this was spot on with emails and pick up times. Just waiting for my replacement to arrive."
Julie, Sat 31st August '13
"I purchased 3 boxes of the Atoll Serving Bowls. They arrived within a couple of days and even though 2 were broken the service I received to have them replaced was excellent. The bowls themselves were brilliant and I used them to serve a dessert. They looked fantastic. Will definitely use again. Thanks."
Dulanthi de Silva, Fri 30th August '13
"I was very surprised and pleased with how quickly my package arrived."
Margaret Vincenti-Brown, Thu 29th August '13
"I ordered 2 Clear Dome Board Toppers and received the delivery within 48 hours. Very easy website to use, fantastic choice of products and super quick delivery. I will definitely order from drinkstuff again."
Marisa, Thu 29th August '13
"Hope to deal with again!"
Jeff, Thu 29th August '13
"Really quick delivery and reasonable price, not the cheapest but more often than not they have the best selection and you can get everything in one place. Good range of products to match your requirement - from disposable to highest quality :-) Only slight issue was that all products put in 1 box with no packing so some boxes disgorged their contents but no damage at all."
Chris Cross, Thu 29th August '13
"Just to add to earlier feedback to say that the replacement wine glasses were undamaged. Thanks."
Jack Headington, Wed 28th August '13
"From order to delivery the service was seamless. Goods arrived well packed and much earlier than expected. One of the 4 Heineken glasses I had ordered had a slight manufacturing fault but as I only required 2 I wasn't too bothered. However, I received a follow up email asking whether I was entirely satisfied so I mentioned the faulty glass. I received a response by return offering a refund or a replacement. This was dispatched immediately - again well packed which is important given the nature of the purchase. I would definitely do business with drinkstuff again and would thoroughly recommend them to anyone."
Mandy Thomas, Wed 28th August '13
"Very fast delivery of order. Had some cracked plastic wine glasses but just sent an e-mail and replacements sent within two days, so thank you all at drinkstuff for great service. I would buy from you again and would also recommend you."
Jack Headington, Tue 27th August '13
"The products I purchased were exactly what I needed and really good value for money. My cocktail party was a huge success. Thank you drinkstuff!"
Jemma Razzell, Tue 27th August '13
"This was my first order from this site and it was excellent from start to finish. Great variety of products (many products you can't easily find in shops or on other sites including Amazon), useful product detail, clear pricing, reasonable delivery charges and simple and easy site to navigate. Quick and easy to place an order and the courier service used are excellent! We ordered by 3pm on the dot and received the package the next day. Its brilliant that they give you an hour time slot and deliver on time with regular updates on the day. The products were well packed and looked exactly as the image online. We will definitely be using this site again for many years to come!"
Julie, Mon 26th August '13
"I am a satisfied customer. I was guided by the good reviews and have not been disappointed. The glasses were just as described and I am also very happy with the service. I would have no hesitation in using drinkstuff again."
Cyndy Duff, Mon 26th August '13
"Prompt delivery included one wrong item which was corrected within 24 hours - great service!"
J Mabberley, Mon 26th August '13
"I found you to be very good."
Rob Lucas, Sun 25th August '13
"Beechwood wooden cutlery and eco friendly napkins arrived promptly and look good. Daughter's wedding is in 3 weeks so will be trying them out then."
Lyn, Sat 24th August '13
"Firstly, I absolutely love the drinking jar glasses. Something a bit different and such a cool glass to present a drink in! I ordered 8 but when they arrived, 1 had smashed. I contacted drinkstuff straight away and explained and there was no 'we need a photo' or qualms about sending a replacement, which I really appreciate. I'm already looking at the next thing to order from your website. Many thanks."
Jen, Fri 23rd August '13
"Impressed with delivery service and quality of fridge. It is a pity it is so noisy but as it is in a garage location this is not too much of a problem."
Colin Armstrong, Thu 22nd August '13
"Good prices, prompt delivery - will use again. Thank you."
Y Marshall, Thu 22nd August '13
"We found the service to be very efficient, the only criticism is that some of the wine glasses were broken on arrival. However, we had ordered more than we needed and so this was not a problem."
Drinkstuff says: Thank you for your feedback Anne. If you ever have an issue like this in the future, please don't hesitate to contact our customer services team who will be happy to help.
Mrs. Anne Weaver, Thu 22nd August '13
"Thank you for the speedy delivery of the Simplicity trifle bowls and trifle bowl set, the good packaging of such fragile glass items was vital and I'm pleased to say they all arrived in perfect condition. I will certainly be ordering from drinkstuff again."
Sandra Levene, Wed 21st August '13
"Very happy and pleased. Looking forward every evening to my cosmopolitan cocktail prepared by my husband."
Monique Gilbert, Tue 20th August '13
"This was an excellent choice for a gift for our friends 60th birthday, it arrived promptly and when it was supposed to, it was very well packed and wrapped in its box, we were very pleased with both the site and the service and will come back to you again too."
Thelma Yates, Tue 20th August '13
"My order arrived very quickly and all in good order. Very impressed with the service."
Karen Naylor, Tue 20th August '13
"Great website, great selection of stock, great prices and great service. I will certainly use them again. Highly recommended."
Helen Sweet, Tue 20th August '13
"Exactly what we wanted. Order delivered safely. Many thanks."
Sheila Levy, Mon 19th August '13
"Prompt and reliable service and very happy with the product and also at good price as the product we ordered is not easy to find at a reasonable rate."
Mrs J Campbell, Mon 19th August '13
"Excellent & will be using you again as I stock my new home bar."
Gary Castle, Sun 18th August '13
"Stirrers are great! Postage a little high for such a small item but delivery was very quick."
P Carroll, Sun 18th August '13
"Item arrived well-wrapped in perfect condition quickly :)"
Liz, Sun 18th August '13
"Great items, great quick service."
Rosemary, Sat 17th August '13
"drinkstuff offered the best price for the glasses I purchased and they arrived promptly and without any problems at all. I recommend drinkstuff and they will be my first port of call for anything else I need. Good company, simple ordering process and fast delivery."
CS, Sat 17th August '13
"Thanks for the help and fast response."
Ray, Thu 15th August '13
"Very pleased with quality and prompt delivery. Will certainly use drinkstuff again."
Elizabeth Laverty, Thu 15th August '13
"Very pleased with my order. The price of the icemaker was very competitive, with speed of despatch excellent. The goods arrived when they were meant to and the tracking service was great as I did not end up waiting and wondering if my delivery would turn up. The packaging was good, far better than on much more expensive things from other sellers. I will be very happy to purchase from you again."
Jane, Wed 14th August '13
"I am extremely happy with my purchase. One item came with a fault, when I called I found the lady VERY helpful and sent a new one immediately."
E Holder, Wed 14th August '13
"Although the jug was not what I wanted! I received very good customer service from phoning to order & returning. Well done drinkstuff!"
Sue Speed, Wed 14th August '13
"The customer service from drinkstuff is excellent. My order came with an item damaged in transit which was a bit annoying at the time. A quick email to the customer support and a replacement was on the way very quickly. It is good to know when ordering online that this kind of back up is there when a problem occurs, as some online retailers don't rush to put things right. drinkstuff look after their customers and I will use them again because of this."
Adrian, Wed 14th August '13
"I ordered the Econ Hi Ball glasses and they arrived the very next day… the customer service was brilliant… not only did they promptly return my emails but also called to make clear all my doubts about the materials as well as delivery options… I would highly recommend them and definitely use their service henceforth."
Farah Mulla, Wed 14th August '13
"Excellent service, I phoned to ask a few questions and then ordered the following day. Next day delivery arrived spot on time. Many thanks."
Paula Higgins, Tue 13th August '13
"No problems at all, everything of good quality and arrived promptly. Would recommend."
Caroline, Tue 13th August '13
"Everything went as advertised: reasonably priced products, efficiently delivered. A first class service."
J Perry, Mon 12th August '13
"Incredibly quick, the glasses arrived the next day."
Sooty Asquith, Mon 12th August '13
"I am so pleased with the Casino bar stools I ordered, I had ordered some stools from another company and I had nothing but trouble from them waiting for over 3 months and then when one of the four arrived they were awful. drinkstuff have proved to be great, delivered exactly when they said they would. The stools look 'the part' and are really comfortable. They were easy to put together - except getting the plastic cover off the mechanism!! Had to jam in the door to get it off - was pleased I had read a few reviews or I would have thought it had to stay on as it was so tight. Would highly recommend - thank you."
Sandra Smart, Mon 12th August '13
"Very good prompt service also very competitive price compared to others."
Vanisa Newman, Sun 11th August '13
"Excellent service and quality product. Would definitely recommend."
K. McArdle, Sun 11th August '13
"Ordered the drinking jars and love them, very trendy! Fantastic service from drinkstuff will definitely order again, the jars were on pre order due to the popularity, but drinkstuff kept me up to date on dispatch, excellent service would recommend product and service."
Lisa, Sun 11th August '13
"One simply cannot argue with drinkstuff's service. Simply place an order and await delivery... DPD notify a time slot on the day and the goods arrive. I delayed providing feedback until we had used the Ice Appliance compact ice maker a few times, as far as the unit goes it sounds like a fridge, but you have to expect that it is a small unit doing a rapid chill. The ice maker is great to have, saves messing about with ice cubes in the freezer, it works quickly and to be honest it does exactly what the description says... it makes ice."
Kelvin, Sun 11th August '13
"Ordered on the 7th and was delivered on the 10th. Could really not believe how quick the delivery was all the way to France. Well done, incredible, I sure will be ordering all of my future bar stuff here. A huge thanks to you."
Lakeside Hotel Restaurant, Sat 10th August '13
"The range of products covered all of my needs and they were competitively priced. Ordering was hassle free and delivery was prompt. I have had a good shopping experience and have no hesitation in recommending the company to my friends."
Andrew Taylor, Wed 7th August '13
"Excellent fast service and reasonable price. Well packed. Will definitely use your company again."
David Bush, Wed 7th August '13
"Items quirky and good value for the money. Pity about the costly delivery charges to N. Ireland."
Drinkstuff says: We're sorry that you were disappointed with the Northern Ireland delivery charges Norman. All our delivery costs are subsidised and reflect what we are charged by our courier to ensure we are giving the best prices we can.
Norman Pollock, Wed 7th August '13
"Was looking for a large - 4 pint - beer mug. From time of finding your 3.5 beer boot on your web page to ordering and receiving less than a week. Brilliant. Had an email acknowledging order with a tracker service which was useful. Will use this company again and also recommend to others."
Sandy Lane, Wed 7th August '13
"We ordered all of the following and have had superb service from drinkstuff throughout. A couple of our orders were going to be delayed and were unavailable but we were kept informed at all times. I called drinkstuff by phone on 3 occasions and the staff were extremely helpful. I'd recommend them to anybody.
Manhattan Cocktail Shaker (28 oz / 750ml - 26cm Tall - Single)
Stainless Steel Thimble Bar Measures 3 Piece Bundle Set
Flip Lid Stainless Steel Tapor Pourer (Pack of 12)
Zenith Bar Stool Black (Single)
Insulated Ice Bucket"
Harry, Wed 7th August '13
"This is our second purchase from drinkstuff. Really nice quality and well packed. Quick delivery! Many thanks."
Jo Dempsey, Wed 7th August '13
"Glasses were dispatched quickly and were well packaged to avoid any damage."
John Berry, Wed 7th August '13
"Easy ordering. Rapid delivery - at expected time. Minor problem with breakage resolved quickly and easily. I would use this company again without reservation."
Helena Blake, Tue 6th August '13
"Lamps arrived smashed but Drinkstuff replaced immediately and with no quibble-excellent customer service."
Jan McCornack, Tue 6th August '13
"The speed of the service is second to none!"
Adam, Mon 5th August '13
"Excellent site, I recommend it 100%."
Eduardo Jimenez, Mon 5th August '13
"Could not have had a better service and excellent products."
David Williams, Mon 5th August '13
"Excellent service good products, would use this site again."
Joe Laughlan, Sun 4th August '13
"Bought the platinum Lazy Spa in the sale. Delivery and service were as stated, no problems whatsoever. This spa has enhanced our lives on so many levels, my home is like a holiday resort. The spa delivers, it looks great and my whole family enjoy it."
Sharon Ong, Sun 4th August '13
"Great items very well packed so nothing broken. Thanks."
Joyce Fiddes, Sun 4th August '13
"Great service, very fast, nice product."
Miss T Russell, Sun 4th August '13
"Love the wine glasses they were exactly what I expected. Great website, easy ordering, good customer service. Will definitely use again."
Lindsay Scott, Sat 3rd August '13
"Having tracked down shot glasses for a whisky tasting evening, I was delighted with the service. The order was handled efficiently and the goods matched the description on site exactly. Many thanks, you provided an excellent service for a small and insignificant order."
Dave, Sat 3rd August '13
"Fast and professional, no problems :)"
Casper, Sat 3rd August '13
"Good product and good safe delivery."
Peter Morgan, Sat 3rd August '13
"Great service, will use again."
Stephen Hook, Sat 3rd August '13
"I received fantastic service, the website is great and they kept in constant contact with myself before and after the delivery of my item. Very detailed and quick delivery and helpful staff. I will definitely use this company again!"
Lesley Arnott, Sat 3rd August '13
"Great customer service. Now I know you guys I will be doing more in the future."
Two Brydges, Thu 1st August '13
"Thank you. Order arrived quickly and in good condition. A nice glass to drink out of."
Margaret Greatwich, Thu 1st August '13
"Really good value for money order and very quick delivery. We have recommended you."
Gillian Batvhelor, Wed 31st July '13
"Great service. Easy to order. Delivered when said. Will use again for sure. Thanks."
Lynda Tyndale, Wed 31st July '13
"Very easy to use website. Found what I needed, ordered it and it arrived a couple of days later. Would definitely use again and recommend to friends."
Ed Walsh, Wed 31st July '13
"Excellent service and the fridge is fantastic."
Gavin Ross, Wed 31st July '13
"When my order arrived it was damaged. One phone call to a very polite and helpful member of staff resulted in that being collected and a replacement delivered within days. I would recommend drinkstuff. Thank you for such good service and quality item."
Jane Bowman, Tue 30th July '13
"Amazing delivery service, very fast and efficient. Products in perfect condition matching the description exactly. And the best customer service in a while, loving the courtesy email to check that everything was ok. Will be using this site again."
Matthew, Tue 30th July '13
"The Fridge arrived VERY well packed, the courier was very helpful. My husband was delighted with it. Third time lucky! I had got previous fridges from well known hight street shops and had to return them. My friend sent a link to me about "drinkstuff" and I ordered. The fridge came next day. It's working well and it's not too noisy, we have it in the dining room. It looks good and gets loads of comments, mostly from jealous friends!"
Marion Matthews, Tue 30th July '13
"Ordered cocktail shaker set and glasses from drinkstuff. Good price & delivered promptly as arranged. Great to have text service that tells you the hour slot it will arrive. Very happy & will use this company again. Recommended."
Mark Dakin, Tue 30th July '13
"Very good product, fast delivery."
David Bates, Mon 29th July '13
"I ordered a set of Irish coffee glasses, but unfortunately one was broken on arrival. After emailing the company, I quickly had a reply and a replacement was sent without hesitation. Would use again."
Lynn Bulmer, Mon 29th July '13
"Products as described & prompt delivery."
Lawrence Bland, Sun 28th July '13
"Fantastic item kept well informed of delivery times and brilliantly packed excellent would deffo buy from again :-)"
Kerensa Mennell, Sat 27th July '13
"I'm always happy with the goods and service you provide. Quick and easy web site. Fast delivery. Would you consider using a less sticky sticker, I bought one of those fish bowls and I can't get the glue off."
Drinkstuff says: Thank you for your comments Nataliha, and thanks for making us aware of this. We have passed on your comments to the manufacturer of the fish bowl.
Nataliha De Reis, Tue 23rd July '13
"No problems, good service."
Nancy Cox, Tue 23rd July '13
"I have ordered from you several times now and have been delighted with everything I have bought. The service is faultless and delivery fast. Items are good value for money and well packaged. Will certainly use you again and recommend to friends."
Marilyn Curtis, Tue 23rd July '13

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